Mandarin Oriental Miami Hotel
Reviews - Mandarin Oriental Miami Hotel
Read 564 additional reviews of Mandarin Oriental Miami Hotel at TripAdvisor.
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Historical Traveller Reviews of Mandarin Oriental Miami Hotel
Had a wonderful timefrom A TripAdvisor Member
Check-in was efficient and courteous. Our 12th floor room had breathtaking views of Biscayne Bay and Downtown Miami. We loved the chocolates offered as a welcome gift. Beautiful modern furniture, carefully chosen colours, everything seems designed with serenity and peacefulness in mind. Turndown service is excellent: a flower on the pillow, two bottles of mineral water for the night, the weather forecast for the following day... High-speed Internet connection works like a dream.
Food at Café Sambal is top notch -- special mention to the lobster and the eel maki. Room service is impeccable (the missing butter on the breakfast table one day was provided immediately and with many apologies).
The swimming pool isn't huge, but it wasn't overcrowded either. Swimming pool staff was always ready to help.
We'll never forget the spa, the most amazing we've ever been to. Sure it's expensive, but we felt like different persons when we left.
I would recommend this hotel to anyone looking for a luxury environment far from the hustle and bustle of SoBe.
Amazing Hotelfrom A TripAdvisor Member
Fantastic Weekend is far from Fantasticfrom A TripAdvisor Member
Loved the Mandarinfrom Cauwoods
Nice, but never again...from Marcelitten
Nice Hotel but Poor Servicefrom A TripAdvisor Member
However the service leaves a lot to be desired. First at the beach area it took between 30 and 40 minutes to get a drink. This was every time you ordered a drink. When we received the drinks the plastic cup of champange had about 3 oz. of champagne, half full. Although it was a good quality of champange, Veuve Clicquot, I expect more than 3 oz. for $20. $20 is certainly an acceptable price if a proper glass is served with ample portion. Second, there are no umbrellas on the beach to block sun, however when I inquired prior to booking I was told they were available. Even the bellman when I arrived told me they had umbrellas on the beach. However the beach attendants will tell you they never had them. Third, the room service staff attempted to pick up the table from the balcony after breakfast and many glasses fell and broke.
They never returned to clean up the broken glass. It took three calls and still no response. Finally a call to the manager on duty and an hour later it was cleaned up; that was at 8:00pm in the evening about ten hours after the incident occurred. The manager on duty, Ewon, did not display a positive guest service attitude or desire that the service be improved. I even phoned the general manager but he never even returned the call. On a postive note the breakfast was rather good. After all we decide to check out a day early and go over to the Ritz Carlton South Beach. It was amazing, what a difference great service makes. The staff at the Ritz where all over, smiling, asking if we needed anything, etc. You can really tell that they invest in their staff. If you go try to Club Floor its outstanding. It costs a little more than the Mandarian but its well worth the money.
The Mighty Mandarinfrom A TripAdvisor Member
The best hotel in Miami !from A TripAdvisor Member
Order a tropical drink and relax. Overall we had a great time and that's the only hotel to stay at while in Miami.
Absolute Perfectionfrom A TripAdvisor Member
Any hotel can be pretty, but service is everything. And trust me, I felt like royalty!
The definition of hospitalityfrom A TripAdvisor Member
Having been in the Hotel industry for several years, I take a personal interest in 'critiqueing' each place that I stay. I can honestly say that after staying here for several days, I could not find any noticable flaws worth mentioning. The staff is extremely courteous and professional, the rooms are tastefully done, clean and well-appointed.
The small touches throughout our stay gave my wife and I, the feeling that they have truly done it all for us! Without hesitation, I would highly recommend the Manadrin-Miami. They know the true definition of hospitality! What a great job they've done, what a great stay!
Top Local Tips for Miami
Use FLL (Fort Lauderdale & Hollywood) airport instead of MIA To get to Miami/South Beach, I always find it more convenient to fly in to Fort Lauderdale than Miami International. The flights are cheaper, there are less delays, and it usually takes the same amount of time (if not less) to get to South Beach from the airport, particularly if you're picking up a hire car. I-95 always seems to run smoother than the routes from Miami International.
South Beach If you want to walk around and enjoy the city, the Mandarin Oriental Miami is out of the way - downtown Miami has little to offer. A cab to south beach shouldn't cost more than about $15-$20, though.
Careful while driving Miami is full of SUVs and people using their mobiles/cellphones/GSM while driving. We were bumped in our taxi by an SUV and the poor taxi driver seemed afraid to do anything.
Other names for Mandarin Oriental Miami Hotel
- miami mandarin oriental
- miami mandarin
- mandarin oriental miami
- mandarin oriental hotel miami
- mandarin miami
- Address: 500 Brickell Key Drive - Miami - Florida - 33131 - United States
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