Submission date: 2008-05-29 - Date of Stay: May 2008
Submitted by: MO - From: N/A
Type of Traveller: Young Couple - Age Group: 31 - 40
Do Not stay here!
Customer service does not exist at this hotel. What was promised to us when we booked the room and what they gave us were totally different. The staff were rude, their practices were shady and the service was unacceptable. They charged us a "resort fee" even though we had told them we would not be using any of the "resort" accommodations as we were getting in late and leaving early. They tack on charges in fine print when you sign in so be careful if you go here. The room was expensive ($220 for 2 people), yet uncomfortable and shabby.
Submission date: 2008-04-21 - Date of Stay: June 2003
Submitted by: Julie - From: N/A
Type of Traveller: Pleasure Seeker - Age Group: 31 - 40
What A Dump
This hotel is the worst hotel I have ever stopped in and I have stopped in many as I am a travel agent. Where can I start on a run down. Unhelpful and rude staff who struggle to speak English, we moved rooms as the first was a dump, 2nd was no better. Pool area was a mess with litter and cloudy water, the staff said this was due to rain, but no other pools were like this. I checked out early (after 3 days) loudly voicing my complaints with reception, who were not interested, I refused to pay the safe deposit, as it was "unsafe" it wasnt even fasened down! I was also offered drugs when checking in by an unsavory character in reception, who was obviously known to staff, as he was chatting with the conseige. I wrote to the hotel when I got back to England, and they called me rude and threatened me with liable action for bad mouthing the hotel! One thing is for sure I was not ruining their reputation, as they dont have one apart from being the worst hotel in Miami! It is being demolished ...Read more
Type of Traveller: Pleasure Seeker - Age Group: 31 - 40
Unhappy days
I do not recommend this hotel at all. Room and the pool were not well clean. They are only nice to Apanish speaking people. $8.00 a day is charge to park your car there and extra $6.00 a night hotel fee. The hotel is very far from everything. I was not happy at all to stay there. I hate this hotel.
Submission date: 2006-03-28 - Date of Stay: March 2006
Submitted by: Dawn - From: United States
Type of Traveller: Pleasure Seeker - Age Group: 18 - 25
Would not reccommend!
Me and 3 friends stayed there for spring break. I do not recommend this place at all. The rooms were tiny. No one was exceptionally friendly and English is not the predominant language by no means. We left the hotel paying everything, but yet they still fined us a $6 a night hotel fee, which was in fine print. The restaurant was a joke because my meal cost $12 for a grilled cheese, chips and a pop and it wasn't even good. The cleaning staff comes in at all hours in the day very inconsistently. The pool/hot area wasn't very attractive and the place had a weird smell to it. I was very disappointed.
The Howard Johnson Dezerland Beach lacks in the department of polite customer service! The pool area is dirty, never any clean pool towels, even though you're charged $6 for the use of them, and the trash all around the pool area outside is disgusting! I took pictures. You'll be treated much better if you speak Spanish, because obviously English didn't seem to get us anywhere. Good Luck if only looking for a 2 star hotel, you've found it! $8.00 a day is charged to park your car there, no free parking even though you have paid to stay at this "resort". If you want to use the gym, be prepared to pay extra to use that too. Definately, not like Maryland courtesy I've had. You'll have an awful time getting clean and fresh towels, give them atleast 4 hours notice you'll need them. The restaurant at the hotel, is very confusing. They make a big deal out of everything! We tried to buy a cup of just ice, and it was a major trouble on their part. My friends and I were not happy at all wi...Read more
