Historical Traveller Reviews of Hotel Inter Continental Miami
No problems at the Intercontinental
I stayed here for 5 nights to attend a conference and was a little worried after reading other reviews on this page. I did not come across any of the problems previously mentioned. My room was large, beautifully decorated and clean. All the employees at the hotel from the parking valets, food servers and housekeepers to the front desk managers were very friendly and polite and professional. The food at the conference I attended was hands down the best "hotel" food I have ever eaten. Also, I had the buffet lunch in the restaurant one day and was very satisfied with the quality. Yes, its ashame that the pool area on the 5th floor is surrounded by High rise buildings but for the time I was there, there was sunshine until about 4:30pm and it's a nicely landscaped area with a dramatic view looking over Biscayne Bay. There is nothing negative I can say about this hotel. Maybe other reviewers were expecting a Miami Beach hotel? This hotel is in the city of Miami, no ocean here.
Wonderful hotel and location
from A TripAdvisor Member
We stayed at this hotel in February 2005 and loved it. We were here before getting on a cruise. We stayed in a conceirge room on the 23rd floor and loved it. There was a very comfortable king bed and HUGE bathroom! We had private check in, great ocean view, cocktail hour and great breakfast that was all included in the rate. We were also able to see our ship across the bay. You are only a 5 minute drive from the port of Miami. Also nearby are great restaurants and shopping at Bayside plaza. Enjoy!
The business of this hotel is business
I was at this hotel for a meeting, and it was excellent for this purpose: well-appointed room complete with Microsun lamp (excellent for desk work); a range of business services including broadband internet. Excellent view if you're lucky (as I was) to get a room facing the harbor rather than the adjacent highrise building under construction. Nothing tourist-endearing in this hotel, from the harsh, intimidating lighting of the lobby to the banquet-standard food, to the absence of any tourist amenities other than a pool, to the surcharges for everything. A good place to come for business on an expense account, which it seems to be designed for.
Nice hotel, but far from perfect
The InterContinental Miami is a nice, big hotel in downtown Miami. The nice Bayside mall is very close. But for tourists, this is may not be the best location. I was impressed with the modern, upscale room and lobby. My rating might be higher, but as I read other reviews I was reminded of some issues. Everything seems to be an additional charge. Valet parking is expensive with few options. Internet was $10.95/day (a dollar more than usual), and an ocean view was an extra $25. On top of that, upon checkout I was told Priceline had not paid the hotel and my card was going to be charged until it was resolved. "Take it up with Priceline" was a response that infuriated me, since their problem suddenly became my problem.
Overall, a nice hotel, but management seems to work more against the guests than to try and help them.
Not be going back
We paid $240 for a deluxe harbour view and ended up with an upgrade on my Plat Ambassador card to a Parlour Suite that had a partial view of the harbour and a full view of the high rise being constructed opposite. The TV in the lounge of the suite was only able to show one channel, the crib that was delivered for my daughter was falling to pieces, there was no hot water in the bathroom next morning and the I received a call from reception asking why we hadn't checked out at 12 despite arranging a 4pm late departure when checking in.
Asked to speak to the GM but was fobbed off with a supervisor from the front desk. Complained to Priority Club central website but received nothing more than a "very sorry". My $400 will be spent elsewhere next time.
not going back
We stayed at the intercontinental last year...pre-cruise. it was our first time in miami. We LOVED the hotel then....this year we cruised out of ft. lauderdale so pre-cruise we stayed at the Marriott harbor beach (which we really loved) and went to the intercontinental post-cruise. what was the difference from one year to the next? Due to new construction of an extremely high rise building, there is literally no sun by the pool. If you are traveling with kids or would like a place to sit by the pool to soak up some sun....at the intercontinental you'd be out of luck. the restaurant which used to have amazing food, only had an unadvertised dinner buffet with a very poor selection of food. Obviously, the nice part of this hotel is it's proximity to the piers and a new development called "bayside" which is quite nice.
Careful, be very cautious
from A TripAdvisor Member
I booked a New Years Eve package at the hotel. First off, it was almost impossible to do as they kept wanting me to fax them forms and then fax me back stuff to sign. I gave them a CC# over the phone but this wasn't good enough for them.
The hotel was nice and the lighting and mirrors in the bathroom were great. But the shower pressure was very low and the tub was small.
The New Years event was a fiasco. The advertised premium bar was very limited, and they were using leftover swizzle sticks from a wedding a few months ago (with the couples name and date on them)
The buffet was not set up for the number of people there and getting a cup of coffee was a mission.
The whole thing was in Spanish. All the band played was Latin music, the Spanish TV station was on, the band made announcements ONLY in Spanish, etc. I speak Spanish but wasn't expecting this.
Fireworks at midnight? Nobody knew where to go and the staff kept herding us around to closed terraces, gated off areas, etc. Finally I just walked out of the hotel and stood on the street with the paradegoers and the homeless.
They had advertised free parking but there was a $17 charge which I tried to argue, to no avail.
less than impressed
We stayed in this hotel for 2 nights on Saturday and Sunday 18/19 September. While the rooms are spacious and clean there was a distinct lack of atmosphere in the hotel. This is not the type of hotel you would go to if you are on vacation - it is geared 100% towards the business client. The number of hidden charges were considerable. This is an expensive hotel but we were further charged for using the gym and sauna. We used a PC in the lobby to check email and were promptly charged $7.50 for a few minutes - even though there was no notice relating to charges posted anywhere. When we tried to hire a car through the concierge we asked for prices from two companies. We were told that we would be contacted with the prices. When the concierge phoned us he said that the first company we had asked for did not have the type of car available and that the second company were delivering the car in 10 minutes (even though we only asked for prices). We stated that we did not want the car from the second company as the prices quoted were almost double those we found online from the first company. When we contacted the first company directly they said they had availability and they reserved the car for us. Not the type of service you expect from a concierge!
Used to stay here frequently because of it's great location and very spacious, comfortable rooms. But hotel must be under new management as its service standards have decreased substantially.
Example: Recently booked a club level room but was assigned a standard room. When I complained at check out the manager actually told me all the rooms are the same so what's the big deal?! Had to fight to get my bill adjusted! Also limited and poor F & B. That combined with heavy construction taking place next door has caused me to transfer my business over to the one of the nearby Hiltons.
from A TripAdvisor Member
it was the worst expeirence of my life it was a rip off and the manager was a rude member of the hotel
Top Local Tips for Miami
For the same price as what the Hotel Inter-Continental Miami charges, you are better off staying on South Beach and just staying at a hotel like Loews, Ritz Carlton, Delano, Hotel Victor, National, Raleigh, Shore Club, etc. The service is much better and there's certainly more places to dine and find appealing.
Learn Spanish Before Coming To Miami
You never know when they are talking trash about you. Be prepared with some rude locals. People drive like maniacs out here. Take Defensive Driving Courses. South Beach: Clothing is optional.
Don't Stay in Miami
Stay outside Miami, Lauderdale etc, and commute.