Historical Traveller Reviews of Embassy Suites Miami International Airport Hotel
My husband, kids and I stayed here for the weekend while my husband took part in a truck show. I booked the Embassy Suites (even though there were other hotels a little closer) because to me it is the best value when you are traveling with small children (i.e. free breakfast, large rooms, micro, fridge, sink, etc.). My first impression of the hotel was not a good one!(be prepared to pay $8 per night for parking)....Every time I have checked into an Embassy Suites, the front desk clerk will always tell me what the hotel has to offer, for example what time their breakfast and happy hour is, where the pool can be located and of course how to get to your room.....well, not here! The clerk was busy talking to another employee as he asked me my information, then he simply handed me my key and I was on my way! When I got to my room, I was not impressed with the layout. The bathroom is inside the bedroom versus in between the two rooms (as I have seen most recently in the Orlando Embassy Suites). It just makes life easier when you don't have a constant in and out of the bedroom! The rooms were dirty ( a lot of dirt, dust, and stuff behind the beds) and the bathroom was very dirty (to the point where I felt gross to put my feet down on the floor). Everything so far would have been bad but not terrible....until I put my head down on my pillow (after a very long day) at 11:30pm....I hear music....REALLY LOUD MUSIC....like the room next door had a D.J. so I waited a few minutes to see if it would go away...No such luck! My 10-year old daughter and I started singing the macarena which was blaring in our room! I was laughing but I was so tired and I just couldn't believe it. When 5 minutes passed by and still the music was going, I called the front desk. I tell the clerk that there is this really loud music playing and he tells me to hold. Then someone else answers and again I tell them about the music. He then tells me that he is the manager and that he knows about the music. He tells me that it is a party in one of the banquets halls ( I guess the one directly under us because we were on the second floor and all the banquet halls are on the first floor) he says that he has already asked the party to tone the music down and that if they did not do it by 1:00am that he would shut the party down. I said, 1:00am??? that's in another hour and a half....I told him that I was very disappointed in this Embassy Suites and that I had never had this happen to me at any Embassy before. All he said was, "Sorry maam" and that was it! The next night, I should have asked to have been moved to a higher floor but it was really late and the kids were really tired...so I took a chance that hopefully there were no more parties.....Not A CHANCE! There was a birthday party for someone and we heard the whole party...Thank god this party did not go all night! My advice is to stay somewhere else....there are plenty of other options.
Believe what you Read
We booked a pre-cruise stay here several months ago. We were traveling with 2 other couples and booked 3 rooms. I've been a loyal customer to Embassy Suites and have always had good stays at the ones I've stayed in.
After I had already booked the stay, I began reading some of the reviews that had been posted about this hotel. The overall opinion of most of the postings was to "stay somewhere else." I decided to ignore these postings because my thoughts were "It's an Embassy Suites so it has to be good."
That was a big mistake. I read about the musty smell in the rooms, and that was 100% accurate. The carpet in the room did not appear to have been swept and the bathroom was marginally clean at best. They appeared to have some damage to the building from the recent tropical storms, but they seemed to have made no effort at all to make any repairs. Our balcony had several small, sharp broken tiles laying all over the floor that could have easily been picked up.
We walked to a nearby restaurant about 2 blocks away and were stopped by a police officer. He told the ladies to "hold on tight to your purses" because of the multiple purse snatchings that have taken place there.
The managers reception was good as was the morning breakfast. My only complaint was they did not require any form of proof that you were a guest of the hotel. At both of these events, I saw people come in the front door, reap the benefits, and leave out the front door. Well, guess who pays for that in the long run? We will either pay more for our rooms or they will discontinue some of the attrations that bring us there in the first place.
They are in the process of remodeling and had a sign that said "excuse the mess" on the main level. I can understand excess dust and the things that go with remodeling, but my concerns have nothing to do with the construction that was taking place.
Maybe when all of the rooms have been remodeled, the musty smell and overall room conditions will improve.
If you are thinking of booking here for a pre-cruise stay, my advice is to "stay somewhere else."
I stayed here on recommendation, despite the reviews I had read on TripAdvisor. The hotel was baaaaad. Probably OK for some tastes, but certainly not mine. The staff seemed ill-informed (and many only appeared fluent in Spanish. One completely fabricated usage instructions for the in-room internet, which weren't even plausible).
The resturant was terrible & I had to send food back, there's pretty much no-where else in walking distance though, so you may be stuck eating there. I wasn't even convinced it was clean (& the knife used to cut my cucumber had previously been used to cut something red....).
The rooms are musty, although to be fair large.
I hated this hotel, but some of that may have just been my taste rather than the hotel failing in all ways. Good points: The beds are large, I think it was clean-ish, and it has a quirkly atrium design.
My advice? Stay elsewhere.
Roach Soup, anyone?
from A TripAdvisor Member
We booked this room MONTHS ahead of time through Hotwire so I guess that was our first mistake. We were on our honeymoon and thought a 3-star hotel would promise a nice, clean place to stay. We requested a non-smoking room with a King bed. When we checked in, we were given a smoking room with two double beds. I asked if we could have a room with a King and I was told "Oh, I see you booked through Hotwire. Sorry, what you get is what you get." - no kidding! My jaw just about hit the counter but the manager was unavailable. Not wanting to mar the event of our honeymoon (since we were just staying there the one night before leaving for our cruise), I just accepted the room and figured my new husband and I would make do with the accomodations. What we found was a balcony with 3 inches of standing water complete with dead roaches, cigar butts and other bits of debris floating in it. There was profanity written on the inside of the drawer of the nightstand, the bathroom sink had pubic hairs in it and the tub had the nastiest slime skimming the surface. I actually took pictures with my digital camera to show the manager! We went downstairs to demand another room and were told that they were booked full and did not have another room to offer us. As I walked away disappointed, a gentleman walked up to the registration desk and said that his flight was cancelled and he needed a place to stay for the night. He said he had called from the airport and was told there were many rooms available. He was given a NON-SMOKING ROOM and a choice of either a KING bed or TWO DOUBLES! I spoke to the manager and complained, who offered to comp our night and have a maid clean up our room for us but he did not offer to change our room, even though we asked. It was the most horrible experience I've ever had at a hotel and I travel often every year.
Nice hotel, needs some work
The pool and interior was really nice, and very pleasant to be in those area's. The room wasn't that nice, the bed was comfy, but the room was in need of remodeling and repair. The room had a stuffy smell the whole stay, the air didn't seem to work all that well, but kept it cool enough, was a very loud unit.
The checkin process was very nice, michelle was so friendly and polite, she explained everyting you wanted to know about the hotel and times and location for the free food and drinks.
good location to the airport, would stay else where if it wasn't to catch an early plane out the next morning.
Stayed 2 nites June 5-7. Breakfast was great - big selection.
Room: There was a humid moldy smell in the room, but I have found this condition with most hotels I go to in South Florida. Seems to be the case in the tropics....
Noise: Yes, the planes were noisy but what do you expect at a hotel located across the streey from a very busy airport. Other hotels in the area have the same problem.
Overall, will go back again.... Rooms could do with an updating though....
Loved the Breakfast Buffet, hated the moldy smell
I wasn't sure whether to stay at this hotel due to the mixed reviews that I had read. I called up the front desk to ask if the noise of the planes was loud and I was assured that the rooms were soundproofed. Since we were arriving late, we decided to take a chance, since it was near the airport. We arrived at about 9:40 PM and were looking forward to the Manager's cocktail hour that we had been promised. When we arrived, we were told that we had missed that event. The atrium was beautiful and we were looking forward to relaxing in our room. Our first impression of the room was of a strong moldy smell. My traveling companion suffers from asthma and was afraid she was going to have an attack. The bell boy told us that we could switch room, but that all of them had the moldy smell. We tried opening the balcony door, but the noise of the traffic and the planes was too loud. Fortunately we were tired, so we pretty much went right to bed. You don't need an alarm at this hotel. I don't know about the sound proofing that was promised, because at about 5 AM, it sounded like planes were taking off frequently and it was so loud, we couldn't stay asleep, even though we were both so tired and had planned on sleeping in late. We went down to the buffet breakfast in the most beautiful atrium I have ever seen. Very tropical and colorful. The food was great and there was a large selection. We signed up for the Cruise package, and a bus was provided to take us and our luggage to the Royal Caribbean dock. It was well organized. We spent about $150 with all of the taxes. I'm afraid it was not worth that price, with the moldy smell and the loud planes I would advise staying somewhere else.
Spent one night (June 3, 2005)at the Embassy Suites, Miami Airport. The hotel is convenient to the Airport, Rental Car Companies and the beaches. The made to order breakfast was delicious as well as the free drinks. The staff was helpful and friendly. My experience with the room was another story. The musty, wet, foul odor in our 10th floor room was horrible. It was so bad that I had to cover up my head with the sheet just to sleep without smelling the odor. The entire decor of the room looked old and worn. The noise from the planes wasn't really a problem until around 5:30 a.m. when the noise made it seem like all of the planes were taking off at the same time!! If you stay here, DO NOT allow them put you on the 10th floor. Furthermore, if your stay in Miami is for more than one night, PLEASE opt to stay somewhere else. At least I would.
More then one night, for business or pleasure, spring for a beach front hotel
I tagged along with my husband when he attended a corporative training session. We stayed at two hotels in Miami. The first night when we were on our own, we stayed at the embassy suites at the airport. I would never recommend an airport hotel in Miami if you are staying more than one night. The beaches are beautiful in Miami and that is where you should stay, but for an airport hotel the embassy suites was beautiful. The free made to order breakfast and the free cocktails in the evening make this a wonderful airport hotel. The location of the hotel is not very noisy for an airport. I also prefer a suite style hotel. I like the idea that my husband can stay up late in one room and I can sleep in the other. The atrium was lovely at the embassy. The hotel had a Caribbean flare. More then one night, for business or pleasure, spring for a beach front hotel.
Good for an overnight visit, but lacking something
I would agree with several other opinions indicating that the hotel just isn't quite up to embassy suites standards. However, it is an excellent value and location if you are briefly overnighting in miami. That is probably the only circumstance that I would stay her again. Although not necessarily dirty, the rooms are old, the furniture is cheap and it is generally not the embassy suites style room I am used to. However, I can't complain too much, it was cheap. My advise - stay if you have a good reason, otherwise look elsewhere.
Top Local Tips for Miami
if you care about your safety dont stay in Embassy suites of miami airpott
if you care about your safety DO NOT STAY IN EMBASSY SUITES MIAMI AIRPORT, the balcony doors wont lock and even after we told them they kept renting out those same rooms that the doors wouldnt lock...
They have a new restaurant
The food was good, we did not have to go out, it was good to be away just the two of us.
Follow the signs
If you ever get lost in your rental car trying to get back to this hotel just look fr the Miami International Airport signs and you'll find it quickly!!