Doubletree Surfcomber Hotel, Miami
Reviews - Doubletree Surfcomber Hotel
Read 230 additional reviews of Doubletree Surfcomber Hotel at TripAdvisor.
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Historical Traveller Reviews of Doubletree Surfcomber Hotel
Perfect mix of ammenities and locationfrom IcallBS
The whole SoBe scene is most suitable to: those in their 20's, w/o kids, and anyone not easily scared but substantial amounts of plastic surgery.
Filthy, needs better housekeeping, plumbing and some disinfectantfrom A TripAdvisor Member
The hotel is not up to Doubletree standards at all and I am amazed they are allowed to continue to be part of the chain. To their credit, the overworked front desk staff tries their hardest. They should be commended for their efforts. But they cannot make up for a property that needs a major overhaul, needs more professional management, has truly filthy rooms, odorous carpets and guest room windows which haven't been cleaned inside or out in years (layers of dirt and grime and they do not open either.. another guest asked for cleaning supplies so he could clean his himself he was so disguisted).
The toilet overflowed 4 times not counting as I was packing to leave.
When it flooded the bathroom at one point, I specifically requested housekeeping clean and disinfect the room, replacing the bath mat, etc.
I also talked to the front desk manager who called the housekeeping manager to be sure they understood my request. But when I returned late in the evening, they hadn't cleaned up and disinfected the room as I'd asked them to - they tried to change the towels and tell me they cleaned it. Reason I am sure of this is there was hair (mine) on the supposedly changed bath mat, on the floor and in the tub. And the outline of the maintenance man's boot prints had dried on the dirty floor, and he specifically told me housekeeping went in after he did (he too was appalled they didn't clean it). Given this, I find it hard to believe anyone really cleaned it. Certain they didn't disinfect even though they knew sewerage had flooded twice that day alone. So at midnight since there was no housekeeper available - the hotel front desk manager apologized and said there was no one who could clean it - I had to ask for cleaning supplies and clean it myself. And then they had no disinfectant - what they gave me wasn't really a cleaner. There was no room to move me to since they were sold out. It was disgusting to try and clean it yourself, realize you couldn't and have to stay in the room till morning.
When another guest overheard my bathroom situation, he told me his room hadn't been well cleaned either and that dirty things had been left in it, too. He was disappointed and as a Hilton Honors member he was surprised this hotel was allowed to carry the Doubletree name.
People from Europe who had bought packages all seemed to have issues when their vouchers didn't include all they were supposed to and the correct room grade. In fairness, maybe that was an issue with the consolidators, but there seemed to be alot of issues at the front desk whenever you walked by (or were in line to report your own). Some folks had rooms near an HVAC unit where they couldn't sleep and they wouldn't move them. Appears this hotel does a strong spring break/college student business and is full for much of the break period.
As far as the pool area, the cabanas are just wretched and I assume will be renovated. They try to cover their use as a dumping ground for old equipment and chairs with striped curtains, but you can easily see it as you walk by since they do not fully cover. It is a shame as I think this could be restored and wonderful. The cleanliness issues extend to the beach mats and cushions - they need a good cleaning but at least you can put a towel over them. That is, if towels are available. There seemed to be a shortage if you didn't get there early.
And they are old and very thin - cannot absorb much.
If you decide to stay here the good thing is the location, next to the Delano and the RitzCarleton and an easy walk to the heart of South Beach. But I wouldn't do it if you didn't have to - look for a much better hotel. If you have to stay here do not pay more than $90 and think twice about it.
If they overhaul the property and address the cleanliness issues this could be a great value hotel.. But until then, be cautious....
Great Valuefrom armryan
filthy roomsfrom A TripAdvisor Member
Rooms were disgusting (stains everywhere, smelled like fungus + smoke), service was bad... only good thing was the pool area. There are plenty of good choices in the area for equal amount of money. I choose to stay here because I was a Gold HHonors menber which gets me complementry breakfasts and room upgrade. Even with the perks for Gold menber, this hotel was down right disgusting. Consider staying here only if you find a room under $90/n. anything more is a total waste.
Great Spring Break Destination!!!from A TripAdvisor Member
They were very helpful in directing us to the best places in South Beach and even had us put on the guest lists at several clubs so that we could get in free and were given free drinks. They really hook you up. There is no questions about it. We will be back.
Fabulous but small, small roomsfrom A TripAdvisor Member
If all you care about is location. . .from A TripAdvisor Member
This is a Doubletree?! The rooms are marginal as is the pool. The front desk staff was ok. Stay here if you want access to South Beach fun, but keep your shoes on in the hallways and don't come with high expectatations.
Good value reigns through highs and lowsfrom A TripAdvisor Member
We especially enjoyed the ambiance of the common areas, including the lobby, courtyard, pool area, and beach area. We would certainly stay at this property in the future.
The downside: The rooms are somewhat noisy, a white noice machine would be helpful. The bedspreads smelled slightly smoky although we requested a monsmoking room. The rooms are smallish- an upgrade to a larger room would be worth the money at this property. Most disappointing: the poolside cabanas are in very rough, unrestored, and unusable condition.
The hotel management told us plans were in place to renovate these cabanas into guest rooms. I believe this would take away the great period charm of the pool area, and that working cabanas would be a wonderful benefit, as the rooms are small and cabanas could be rented for a fee to add 'living space'.
Bottom line: we'll probably visit again.
Great for the $$from A TripAdvisor Member
It was very nice!from bhardy1956
Top Local Tips for Miami
Take advantage of what other hotels have to offer. Don't feel shy about checking out the bar and pool scene at other nearby hotels. Some only allow guests especially around the pool and the beach front, but others like the Ritz Carlton aren't strict about allowing people by the pool and by the beach.
TAXIS RIP YOU OFF I found out afterwards, but many local people told me that they take advantage of tourists because they do not know where they are going. Go with directions in hand! It makes things go easier when they try to argue with you.
Fixed rate taxi's from Airport Don't be duped by any unscrupulus taxi drivers.There is a fixed rate of 32 dollars from the airport.
Other names for Doubletree Surfcomber Hotel
- miami beach doubletree
- doubletree surfcomber
- doubletree miami beach
- Address: 1717 Collins Avenue - Miami - Florida - 33139 - United States
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