Crowne Plaza South Beach - Z Ocean Hotel, Miami
Reviews - Crowne Plaza South Beach - Z Ocean Hotel
- Age Group: 41 - 50
- From: United States
- Traveller type: Business Traveller
- Age Group: 41 - 50
- From: Belgium
- Traveller type: Luxury Traveller
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Historical Traveller Reviews of Crowne Plaza South Beach - Z Ocean Hotel
Great Hotel / Lousy Servicefrom mt234
the balconies are large and spacious, but lacked privacy from the rooms on either side. also marble flooring made them very slippery when wet. balconies were also very stark and could use a plant or two.
pool area was nice and cozy, however as previously pointed out, the pool deck was sorely lacking in housekeeping (you'd think management would have read the previous reviews and corrected this!!) used towels, drinkware, trash,etc were left out on lounge chairs all day. the pool bar was open only one day out of 6. Also, from a design perspective the entire pool deck was tiled is marble...who on earth puts marble flooring in a wet area? it was extremely (justifiable lawsuit waiting to happen!) slippery whenever wet.
the staff that was there were all extremely friendly... it just seemed as if there were never enough. most of the staff said hello whenever they saw, except for the few who seemed to be security..who were not friendly in the least.
all in all this is a very lovely hotel...it's just not at all what one would expect for the prices charged, but that is par the course for south beach in general. everything is overpriced and lacking in service everywhere in south beach! with this being such a small property, regent could have / should have really done a much better job.
loved the bathroomsfrom ls10
Nice Hotelfrom Traveler20
The food was good but the service was spotty. They made a mistake on our bill when we divided it between couples and over charged us. Good thing someone looked and realized that our check was for more than their's was. However, with such a central location I would suggest going elsewhere. Service was generally excellent. In room massage was very good. Beach access is easy. It is right accross the street. The front desk provides you with towels and an on-beach concession takes care of the chairs. Umbrellas are not included and cost $15 a day. We were mistakenly charged for one and it was removed
from our bill without question. The pool is just OK. The windows that
go down to the lounge are an interesting design element, but who wants someone looking up at them swimming from that angle? They have a bar at the pool, but I never saw a bartender. Out of our four days there, the chairs were set up with towels only one morning.
Otherwise, you had to look around for the housekeeping cart which was in a different place each day. When it rained, no one went up to removed soaked towels. I never saw anyone remove soiled towels that people left behind on chairs. The pool is on the 2nd floor and gets very little breeze due the fact that it is surrounded on 4 sides by buildings. I probably would have given the hotel a 5 if the pool were better managed and service there was better. All in all, I would
return to this hotel and would reccomend it to other adults looking for a luxury room and great location on South Beach.
A Honeymoon Paradise in South Beachfrom pensando42
Great Hotel and Locationfrom R0b15
Is This The Same Hotel? Pinch Me!!from executivedirector
The second stay was so different from our first stay my wife and I had to ask each other where were we? My wife's employer did pay for the stay, or we probably would not have stayed here. We are glad we came back!!
The service was impecable, and our stay represented world class attention to details equal to a Ritz-Carlton or Four Seasons property. The restaurant "Table for Eight" was one of the finest restaurants we have gone to in recent memory. The restaurant is in the lobby of the hotel, if you stay at the hotel you have priority reservation.
Upon check out the General Manager came out to greet us, and inquire how our stay was. (We noticed he did this many times during our stay with other guests as well) We told him, about the difference in service, and he explained that the hotel had many issues that had to be worked through last year. He also informed us that he is the new GM and that he has been at the property for one month.
GREAT, GREAT hotel, and I cannot wait until I return!
Best Service!!from papaspoo
s Newest Faux Luxe Resortfrom No_Name20L
The rooms were over the top. The lighting and gadgets in the room were so complex they required a PhD in electrical engineering to figure out.
Also, as others have reported on this site, I had erroneous room charges on my bill. The hotel told me I had $150 in room service and mini bar charges, when I had not taken anything. The desk did promptly reverse the charges when I contested them.
Several others in my party reported similar experiences with bogus charges. Either the hotel needs to implement a new "revenue enhancement"program or at least figure out their billing system. I will give them the benefit of the doubt that the overcharges were not deliberate.
As nice a property as this is, I can't say I am rushing back.
t afford The Regent!from Dudega1
Excellent stay at Regentfrom arctikphox
We had no idea where we were going and were thrilled to see we were right in the middle of things. There is no better location than this period.
Friendly, knowledgeable and attentive. At one point one of the butlers overheard my wife and I talking about how nice the penthouse suites must be. We got a call 30 minutes later asking us if we'd like a tour. These guys are service oriented and are constantly offering to arrange anything you need.
Small and extremely well appointed. Two flat panel LCD's (with HD feed and movie channels), his and her sinks, separate toilet area, huge shower with 6 shower heads. Huge deck overlooking Collins (spend a little more and you can get a room with a hot tub on the deck). The minibar was incredibly well stocked - and expensive. With that said you are at The Regent in SoBe - what exactly were you expecting? Perhaps the classiest touch of all was the extra empty fridge so you could store your own food and bevies. While the kitchenette wasn't full scale (sink, microwave, empty fridge, bar glasses, cutlery, bowls, plates, high end coffee machine, marble counters, wood cupboards) anyone staying here doesn't plan on eating in too often. We kept wine, crackers, cheese, etc. The bed was great and the lighting in the room was the best we'd ever seen in a hotel.
Pool area, with hot tub, is nice and not that busy. There is full service at the pool which is great. You are more than welcome to sip your Gibson's poolside in between laps. Full spa services at poolside. While workout area isn't huge the treadmills and ellipticals are top notch (we are gym freaks and know what we are talking about).
We didn't make it to the restaurant. We managed to have a couple of glasses of wine at the bar one evening and the bartender was great. We would consider the bar and restaurant in the future but this time it was just too expensive for us.
Nobody is Perfect:
To use their beach area you have to be escorted. A bit of a bother. One of the lotions was half empty and sticky. Only got chocolates during half of the turndowns. There was an empty liquor box left in a cupboard. As you can see we are being really picky here. Lotion was promptly replaced and the clearing service and turndown service was great.
We will never go anywhere else and we plan on coming back.
Top Local Tips for Miami
parking Parking at the hotel was $32/day. Waitress suggested we take a chance and park on the street without buying a pass.She does it every day and gets an $18 ticket about twice a month. We parked onthe street for free for four days and never got a ticket.
Great dinner Walk south a few blocks to Oriente for dinner. It is fabulous! Also, Jerry's Deli is a must for breakfast or lunch.
don't need a car in SoBe if you're staying in SoBe you don't need to rent a car. We rented a car and never used it. Everything was in walking distance and there is no parking. Hotels charge anywhere from $25-35 a day for pkng.
Other names for Crowne Plaza South Beach - Z Ocean Hotel
- vincci south beach
- regent south beach
- miami beach crowne plaza
- de soleil south beach
- crowne plaza miami beach
- Address: 1458 Ocean Drive - Miami - Florida - 33139 - United States
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