Continental South Beach Oceanfront Hotel, Miami
Reviews - Continental South Beach Oceanfront Hotel
- Age Group: 31 - 40
- Traveller type:
- Age Group: 18 - 25
- From: United States
- Traveller type: Young & Single
- Age Group: Under 18
- From: Costa Rica
- Traveller type: Family Traveller
- Age Group: 18 - 25
- From: United States
- Traveller type: Weekend Breaker
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Historical Traveller Reviews of Continental South Beach Oceanfront Hotel
Worst Hotel Experience of our Lives! Stay Away!!!from A TripAdvisor Member
From our first conversation with the front desk staff, we were told we could not check-in until the specified time of 3:00 PM even though rooms were available. When we did finally check-in, we were told that the room type requested was not available, and if we had a problem with that then we should call the reservations department, even though the agent that checked us in said that she was the manager on duty. From this moment on, the hotel staff was extremely rude, uncooperative and inattentive.
The room was small, had a view of a brick wall, the closet was collapsing into itself and the bathroom was smaller and dirtier than most gas station facilities. The furnishings were falling apart and all the lamp fixtures were either not working or in need of repair. To add insult to injury, the hotel charges $3.50 for each local and toll-free telephone call.
The first night, the occupants of the room next door to us were constantly fighting, banging on walls and floors and shouting obscenities through the walls at other guests. We contacted the front desk and were told that security would investigate. The disturbances continued into the following morning and we decided to go to the front desk to seek a resolution. When we approached the front desk to report this, we were told that they had received numerous complaints about this same room but would not confront the offensive guests and remove them from the hotel and that if we felt for our safety then we should call the Police ourselves. We were told that the other guests who had complained were moved to other accommodations, but they still refused to evict the offensive guests and the only solution was to move us to another room, so we had to pack all our belongings and change rooms.
There were never towels available by the pool and when towels were requested, employees seemed agitated and acted as though they were doing us a favor by bringing clean towels poolside. Once the towels did arrive, they were small, extremely thin and frayed.
The pool bar was closed for a private function and the lobby bar was closed. When we asked why if the pool bar was not open why would the lobby bar not open for the hotel's guest, a very rude employee responded that because of a staff shortage, the bar would not open and "I'm very busy and it isn't my problem". When we asked a manager why the lobby bar was not open to hotel guests, he replied that it should be, and when we told him of our experience with the employee in the bar, he defended her actions and said that if we complained further that he would call the police. The police would not be called for obviously dangerous hotel guests, instead inconveniencing other guests by make them change rooms, but the police would be called if a guest complained about hotel services. Outrageous!
At this point we decided that we'd had enough. We returned to our room and spent considerable time to arrange for another hotel. After locating another hotel and then spending considerably more time packing our belongings, we proceeded to the front desk to check-out. The employee at the desk asked why we were checking out 2 days early, and after our explanation, and without any attempt to remedy our situation, she only replied that because we were checking out after the designated time that we would be charged $40.00 late check-out fee in addition to our room rate.
We travel 4 to 5 times per year, both domestically and internationally, and though for the room rate we paid we did not expect too much from this hotel, we have never, never experienced such rude and appalling behavior by the staff of a hotel. Not only will we not recommend this hotel, but will go out of our way to tell all our friends, acquaintances and anyone else via email and web postings of the horrendous level of service and security at this hotel.
Romance at the Riandefrom A TripAdvisor Member
When choosing SoBe as a vacation destination, one must realize that it is a historic/art deco place...things aren't going to be brand new!!!
That is part of the attraction! Last year, we stayed at Atlantis, in the Bahamas...VERY new...Very modern...BUT...talk about the rudest staff!!!! It would be 5p.m., and our rooms were not yet cleaned.
At our beautiful Riande, though, our rooms were always cleaned while we were at the pool or the beach. We'd then come in between 3 and 4 and get ready for our fun-filled evening.
We found the staff to be very courteous!!! We were able to check-in early, and our luggage arrived at our room at the same time we did.
They slightly changed the breakfast...they used to serve rolls, waffles, cereal, along with scrambled eggs and bacon/sausage. They no longer serve the eggs and meat, but who really cares, since the lavish dinners are the main attraction in South Beach. Willie, the bartender, made my husband and me feel like royalty!!! He was not only wonderful at making a pina colada, but he also provided us with wonderful suggestions of where to dine and spend our evenings.
The lobby is beautiful and spacious compared to most on Miami Beach.
For the price at the Riande, how could anyone complain????? There is even a small gift shop right there. We hope to pass on our love for the Riande Continental to those of you who are contemplating staying there.
For our 11th anniversary this year, I would love to take my husband to the Tides Hotel...very upscale...very expensive. The way I plan to budget for it, though, is to stay at our Riande the first three nights, then go over to the Tides during the week, when rates are somewhat cheaper. No matter where we stay in Miami Beach, the Riande will always be the most special for us!!!
If you are planning your first trip to Miami Beach, yes, ...there are homeless people living on the streets, BUT,...there are also lavish restaurants, upscale shops, and the fanciest cars you have ever seen!!!!!!...Will Smith sums it all up in his song, "Miami"!!!! We can't wait to go back!!!...The Riande...Our second Home!!!!
t walk.....AWAY from here!!!!from ChicagoIL312
Received a smoking room even though I had specified non-smoking and told them that both my husband and I has asthma. VERY RUDE front desk staff. Offered me a non-smoking room for an additional $22. The pool was nice, but closes at 5 PM?? That's strange. My parents stayed here 4/3 and had similar treatment - waited forever to get their room, etc.
Probably the worst thing was the front desk staff. These people should not be working at a front desk.
t do it!!!!!!!!!from A TripAdvisor Member
Get what you paid forfrom CJFromNYC
t do it!from A TripAdvisor Member
We had to send a sandwich back 3 times because the waitress couldn't understand what we were saying and when they finally got it right there was a huge hair in it! As mentioned earlier parking was a nightmare and for the $20 a day extra we could have stayed at a nicer hotel with free parking. I even awoke at 4 a.m to hear what sounded like 10 men wrestling in a room somewhere above me. Not one staff member we came in contact with was cordial or able to speak english fluently and not one was concerned with any of our complaints. The pool closes at 5 and there is no outdoor dining or drinking after that time. There is not even a clock in the room. If you go Bring slippers because you will not want your feet to touch the floor.
What a nightmare it was....from A TripAdvisor Member
The room had filthy walls with holes. Toilets that were constantly clogged and the maid service was awful. There's no parking, which is advertized as one of the ammenities. And guess what, there's not one management staff member that can be singled out as cordial or at all concerned with the guests complaints. As a frequent traveler this was by far the worst ever experience, I've had.
thats what you getfrom A TripAdvisor Member
the worst hotel!!from A TripAdvisor Member
Stay Somewhere Else...from A TripAdvisor Member
Top Local Tips for Miami
breakfast this hotel used to give a lovely breakfast included. They made a restaurant that is a joke. We started going across the street to a Spanish breakfast cafe' which was nice the first day (hungry and just accepted their attitude) but the third time they gave us ''SPANISH '' coffee instead of brewed coffee and each one was like 5 dollars. Go to an American restaurant or Mc Donalds etc or just hold off if you can till lunch and get something nice on Lincoln st.
Lincoln Rd. Great strip with a lot of restaurants and typical Sobe scene.
TONS Tons to do at night. Everything's expensive.
Other names for Continental South Beach Oceanfront Hotel
- continental south beach oceanfront
- continental south beach hotel
- continental south beach
- continental oceanfront south beach
- continental oceanfront miami beach
- continental hotel south beach
- Address: 1825 Collins Avenue South Beach - Miami - Florida - 33139 - United States
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