Star Island Resort and Club Hotel

, Kissimmee, United States
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Star Island Resort and Club Hotel

, Kissimmee
3 star

Rooms: 513

5000 Avenue of the Stars - Kissimmee - Florida - 34746 - United States Hotel Website | | 4079978000
442 Traveller

Reviews - Star Island Resort and Club Hotel

2/10
Honeymoon ruined
Submitted by: Tim in 11/06/10
  • Age Group: 4150
  • From: United States
  • Traveller type: Mature Couple
We booked a honeymoon package at Star Island back in January for a trip in June 2010. We were staying for 10 days, so we asked if we could book two honeymoon packages. The reservations clerk said she could do that, and then she would book the rest of the time at a reduced rate. Because of that, she gave us two confirmation numbers and then quoted a price. A week before our wedding, we called to make sure everything was ok, and the weekend clerk couldn't find our 2nd confirmation number. We had to wait until Monday to call back, and that clerk confirmed our numbers and made a note in the record. On arrival at the resort after our wedding, the clerk said there were no notes in our record and could not find our second confirmation number. She had us checking out after 3 days. We argued with them about 10 minutes, then they suddenly found the 2nd confirmation, but had us changing rooms. We argued some more until she finally agreed to keep us in the honeymoon suite, and said she would put a note in the record.
We had 4 suitcases with us, and found out our room was on the 3rd floor, with no elevator. We went back to ask if we could have someone help us with our luggage. We waited 20 minutes and no one ever showed up. By that time,it had started to rain. We had to haul our luggage up 3 flights of open stairs in the rain. (Anyone who has seen Florida rains knows that when it rains, it pours). That was Sunday night.
That Tuesday, I decided to go down to the desk to make sure everything was ok. The clerk asked if we were checking out. I told her no, we had booked for 10 days. The clerk said no one had put any notes on the reservations. She had to issue us new card keys to get us back in the room. She also had the price different than what was quoted us, so I got to argue about that some more. That afternoon we went to use the safe in the room, and it was locked. We had to have someone from security to come open it for us.
Wednesday, we expected to receive our second honeymoon package, which included a TGIF gift card. When it didn't come, I went back down to the desk, and the woman again said there were no notes in our record about that. I asked for the manager, and only the assistant manager was present. While he apologized for the error, all he would give us was $25 room credit. I asked for the managers name and number, which was supplied, but was told it was her day off. I had also inquired about the free internet service in the room, which was listed in the AAA book, but was told I would have to pay for it. Only after I complained did the assistant manager say he would give it to me.
Thursday, while we were at Disney World, another manager called,and I told him we expected a day free for not getting our second honeymoon package and all the trouble we went through. He agreed to that.
Friday, I went to the front desk, and found that the manager had given us credit for the cheapest day we had stayed. I told the clerk we expected one-tenth off our 10 day stay. We ended up having to call another manager in order to have that done.
Tuesday night, we rented a dvd from Blockbuster to watch in the room. The dvd player wouldn't play it. We called maintenance, and the guy told us that sometimes these players wouldn't play dvds from Blockbuster or Walmart, but the newer players in some of the rooms would. He couldn't/wouldn't get us one of those players. So we paid for a rental we didn't even get to see.
We had problems almost everyday we were there, and it basically ruined any chance we had to relax. We couldn't wait to check out and get back home. The only good time we had was the massages we got with the first package, and swimming in the pool. I would not recommend this resort to anyone. We had actually signed up for one of their timeshares. They lured us with a free continental breakfast, which consisted of packaged pastries. The juice machine didn't even work, so they had to go find juice for us to drink with our 'breakfast'. By the end of our stay we were so disgusted with the place that we cancelled our agreement when we got home. No one seems to be able to do their job at that resort, and if you don't complain, you end up paying for it. In the first four days we were there, we heard two other people complaining about the service, and that was just while WE were at the desk.
10/10
Amazing Time
Submitted by: Kirsty in 26/09/07
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
I only stayed at star island for a few days but I loved it I thought it was great. A great place for families and we will be returning shortly this year!!!
10/10
Great Place
Submitted by: Mike in 17/12/05
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Family Traveller
One of the nicest resorts ever stayed at. Stay in FL twice a year for 6yrs and would say this is the one of the best
8/10
Really nice!
Submitted by: Melissa in 18/03/05
  • Age Group:
  • From: Canada
  • Traveller type:
Really nice. I was very happy with the lodging and the neatness. Thank you for making my family and I welcome.

Top Local Tips for Kissimmee

flea market there are great flea markets right down the street from here.....don't pay high dollar at disney they have the same things!

don't stay here the pools are filthy-nice bacterial infection on your vacation. Some of the other guest harrassed us, because we are white.

Save Money We decided to fly into Tampa because we saved $1500 on eight tickets. We were very surprised that we were able to save that amount of money. The ride from Tampa was easy and direct and only took about an hour and fifteen minutes.

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Other names for Star Island Resort and Club Hotel

  • star island resort orlando
  • star island resort
  • star island hotel
  • star island
  • island star
  • fairfield star island resort
  • Address: 5000 Avenue of the Stars - Kissimmee - Florida - 34746 - United States
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