First I need to say the rooms were very nice, but that is about the only good thing about this "resort". I use those words very lightly. THe walls were so thin, the neighbor and I were dueling tv's. It is a time share. They call you on the phone to bother you about coming to their "breakfast", then they give tours of the pools while you are sitting there. Very cheesy since you are on display for future buyers. The wave pool not working. The bumper boats closed. An hour wait to peddle boat. The one pool had very gross, slimy things floating in it. Filtration system not working, I guess. The fire alarm went off at 10:30 p.m., People were complaining this was the 4th time this week. Some people packed and left. No explanation for the alarm. Roach in the room. The worst thing is that they double charged my credit card and on check out would not let me leave w/o paying another night. Then the clerk lied and told me she called my bank personally and they told her the refund was issued. She could not have gotten in my accout b/c she did not have my personal info. Finally the manager on duty came out and told me she did "lie" and that they called the reservations department and got the money refunded, but they never did call my bank. The other clerk on duty was screaming at me b/c I told them they had lied to me. It was just crazy. This was a VACATION!?!?! I was so aggravated leaving there. NEVER AGAIN! This is a poorly run "resort" to say the least. You would do better going somewhere else.
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