Days Hotel Disney Maingate, Kissimmee
Reviews - Days Hotel Disney Maingate
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Read 349 additional reviews of Days Hotel Disney Maingate at TripAdvisor.
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Historical Traveller Reviews of Days Hotel Disney Maingate
Great hotel/great location!from JAmerican2
Perfect for us!from eeb82
I was greeted with a warm smile and my check in went smooth and was very pleasant.
Really nice hotelfrom Disneyfamily8
Great Roomsfrom mutinybuzz
Great Valuefrom MsEuless
Days Maingate was awesomefrom seasonedtraveler4042
Stay away!!!!!from musgrovetr324
Excellent Servicefrom Jmanswife2b
The one thing that was difficult for us was knowing that we were at the correct hotel...there wasn't a sign outside anywhere that said Days Inn, we had to go in to see if we were at the right place!
At check in, we found the attendant very helpful, and we headed up the elevator to our room. The elevator was dirty and pretty old and was missing glass, etc from the interior. It worked well though, and we know that they are under construction so we let it slide. We found our room and had considerable trouble getting the key card to work. We had that problem all week but also, they are renovating and I'm sure the doors will be fixed at some point.
Our room was very comfortable and clean. We loved the bed and the TV was excellent. The room had many nice amenities with a fridge/freezer, microwave, sink, etc. The vanity area was excellent and very large and easy to do hair/makeup with lots of handy mirrors.
The pool area was very nice, we went for a swim and enjoyed it greatly. The renovations over all did not affect us, the parts of the hotel that were full of stacked up tools, etc, were far from where we were staying. I would stay at this hotel again, particularily since the prices are currently quite low to compensate for the renovations.
t Figure This Place Outfrom cburley
I travel extensively for business and pleasure and see many properties and speak to many people involved in the hotel industry. I must admit that I simply cannot get my mind wrapped around this one. This is the toughest review I have ever written. The property has a few good things going for it. At the same time, it has so many challenges that makes any stay there a risky proposition.
I stayed at the hotel for 5 nights at a rate of $80 per night. I was provided a Kids Suite room with a queen bed and separate area for children which featured a twin bed and bunks. I was there because of a school trip which involved one of my children. I simply wanted to stay at the same location as the group. Otherwise, this property would not have been selected.
The hotel is located about two blocks off of US 192, a proverbial tourist trap. The road is filled to the rim with signs, traffic, buildings and cheap t-shirts. It is the Florida equivalent of Pigeon Forge, TN, Niagara Falls, ON, Myrtle Beach, SC, or any other similar area. At least the location two blocks from this mess makes the property a little quieter.
The hotel was built in the 1970s as a Holiday Inn, and it shows. Exterior access rooms, central courtyard and pool are hallmarks of the Holiday Inn “resorts” of the era. It is more than obvious that the place was terribly neglected for many years. New owners (Legacy Grand Hotels) have bought the place and are spending major dollars on renovation. The property is now a Days Hotel (and I must use “hotel” very loosely here). Their web site states that they buy old properties, do renovation, and then resell the individual room units as condo-hotels for individuals or investors. The rooms at this property sell for $174,900 with a 60/40 split on hotel revenue for each room. Before you read any further – don’t reach for your wallet, there is nothing here worth 174K. You could join the Disney Vacation Club and stay at the Grand Floridian four times a year for life for that kind of dough.
Entry to the hotel is though a lobby circle drive on well worn blacktop. While the entrance is at first appealing, little things quickly add up. Overflowing trash cans near the entrance, well worn and aged luggage carts are just two of the issues that one finds.
The lobby is spacious and features marble floors. It was still being renovated during my stay and was void of seating areas, water features etc. A desk is located inside the lobby selling discount Disney tickets in exchange for touring timeshare properties. That desk is adjacent to a small convenience store which was remarkably well stocked. The employees there were most polite. Across the lobby one finds a dining area that features an extra charge buffet breakfast. Eating there one morning I found the food surprisingly good. At the other end of the lobby is an arcade and café with deli sandwiches, drinks, etc. That area was clean and well kept.
The property promotes Disney park shuttle service. It is available, and the schedule is rotten, at best. Service was sporadic and apparently the shuttle goes to multiple properties before going to the parks. One family spoke of a ninety minute trip to finally end up in the park. This is unacceptable any way you slice it as the parks are five to ten minutes away.
Check-in was quick and the staff was helpful. Pricing was as quoted during the reservation. While the desk itself was clean and refurbished, a glance through the door behind the registration desk showed worn carpet, furnishings and stacked boxes. This is another example of what the new owners have bought.
The trip up the elevator to the room was other worldly. The elevator was dirty, not maintained well, had wall panels removed, and generally looked trashy. This is another “front door” for the property and needs fixed – quick.
The rooms all feature card entry systems. They would be great if they worked. Our room access and that of the school group were challenges all week. People would try up to 20 times to get their room opened. New cards from registration did nothing to help. Hey, I’ll take the old Holiday Inn keys; just let me in my room.
The room itself looked good. Newly furnished with mahogany stained furniture, pillowtop mattresses, and large screen HDTVs, wet bar, refrigerator, and microwave, it is well appointed. At the same time, I don’t think it is clean. I didn’t feel good about the room in the first ten minutes. At the end of my stay I wanted to fumigate myself. At this property, housekeeping leaves much to be desired.
Routine housekeeping each day consisted of emptying garbage, replacing used bath towels (typical Red Roof Inn variety) and making up the bed – sometimes. More on that later. Refreshing sheets, replacing used toiletries, cleaning bath area – forget it. Its not going to happen. I even went as far as leaving notes in each area that needed attention. The work was not done and the notes were in the trash when I returned.
The hotel courtyard, whirlpool, and swimming pool area is attractive and appears to be well maintained. I did not swim because I did not feel I could trust water quality. If they can’t bleach the commode how can they add the right amount of chlorine to the pool? The pool area has a bar area that appeared to be in good repair. It was closed throughout my stay.
I mentioned that major renovation was underway. To the north and west of the pool were huge piles of construction debris, 1980s era Holiday Inn furniture, and old mattresses. The mattresses were the point of free entertainment one evening as local lads were engaging in the new Olympic sport of the Dumpster Jump. They would stand on the top of the dumpster and jump over to the stacks of old hotel stained mattresses. Lots of fun to watch, I just hope they were up to date on their vaccinations. I gave them the gold medal. South Korea took the silver and Belarus the bronze.
This is indicative of the lack of quality and attention to detail at this property. A good management team would see that this junk was moved off-site everyday. Leaving this around the pool area creates a significant health hazard and is simply unacceptable.
The school group had multiple room problems – even in those that had been refurbished. One room had a bathtub that would take eight hours (literally) to drain. Maintenance said “Well the pipes are old.” Most of the children’s rooms did not have beds made all week. When I asked one housekeeper why I was told “These kids don’t care, they just come here to sleep.” Well, maybe. But there is an expectation of service – and it was sorely lacking.
Earlier I alluded to the problem with the sheets not being changed in our room. The last night of our stay we pulled back the bedspread to tuck in our youngest daughter. Her sheets had been removed and new ones were on the bed, folded up and hidden under the bedspread. The housekeeper just left them there. Again, attention to detail was non-existent. After a long day at the parks, my only option was to make the bed. I’m certainly not going to find a housekeeper interested in helping me at 11:00 PM.
Check-out was easy and the employee was polite, well, at least until challenged. The charges reflected a $2.50 per day “service charge” that I was not informed of at check-in. The desk clerk said that this was the “mandatory shuttle fee”. Well, umm, I drove myself to the park, and didn’t use the shuttle. She said, “Doesn’t matter – everybody pays.” Yes they do. I paid, I got in my vehicle and I got out of the place never to grace the door again. I had seen everything I needed to see. The place has poor management, marginal staff, lack of attention to detail, and you should stay at another property. In reality, some of Disney’s value properties can be found for $82 per night. Go there. You’ll get legendary Disney quality, clean sheets on your bed, and a tub that will drain. You will not get to see kids jump from a dumpster to worn out hotel mattresses, and piles of broken furniture. For that, you need to be at the Days Hotel, yet another of those renowned Legacy Grand Hotels. Whatever.
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Other names for Days Hotel Disney Maingate
- holiday inn maingate west
- holiday inn maingate
- baymont inn kissimmee
- baymont inn celebration
- Address: 7601 Black Lake Road - Kissimmee - Florida - 34747 - United States
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