The Westin Key West Resort & Marina Hotel

, Key West, United States
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The Westin Key West Resort & Marina Hotel

4 star

Rooms: 178

245 Front Street - Key West - Florida - 33040 - United States Hotel Website | 305 294 4000
685 Traveller

Reviews - The Westin Key West Resort & Marina Hotel

Historical Traveller Reviews of The Westin Key West Resort & Marina Hotel

A fantasic getaway!

from A TripAdvisor Member
The only reason that I am rating this 4 instead of 5 was because I also stayed and Sunset Key, which is their private island of guest cottages.
The level of pampering we received at both places was incredible, however, Sunset Key went way beyond to make our stay the best vacation ever. The Hilton is the best location there is. Located in the heart of Key West, everything imagineable was withing walking distance. The hotel was very accommodating when they made a mistake with overbooking the hotel for Fantasy Fest in October 2002, which is why they placed us on Sunset Key for the weekend...at NO additional cost! (I have also written a review for Sunset Key as I can't say enough good things about it!) At the Hilton we stayed poolside and the room was very nice. I have to agree that we also had a problem with keeping the water in the shower, but since it was a tile floor it was fine. We ordered breakfast delivered to our room several times and the prices were reasonable and the food was great. You got so much for the price that after a couple of days we were shared a breakfast. The staff was very courteous and when we entered or exited the hotel we were always greeted by someone wishing us well. We came home late one evening after visiting the many bars in the area and the staff asked us if they could get us anything, and when we asked for water...they brought us a whole six-pack at no charge, despite the fact it was 3am! Twice in one day our air conditioner broke and had to be fixed, but the hotel more than compensated for it. It was a first-class property and the service was some of the best I've ever received. I will definately be back!

Horrible service, never again

from A TripAdvisor Member
My wife and I stayed at the Hilton Key West at the end of a Florida vacation however the experience left us deciding to never stay there again. It started with a check-in rep who was one of the rudest ever met, she was so horrible that I can only assume it was something personal as she refused to assist in resolving an issue where our reservation did not match their records. Since it was late in the evening, there were no other staff at the check-in desk. We had to resort to calling the Hilton 800 number with a payphone as she refused to call on our behalf or allow us use of hotel phones. Ultimately the Hilton 800 customer service folks were very helpful and able to resolve the problem but it took over two hours. Around 2am we were given what must have been the worst room at the resort while they had plenty of rooms available according to the concierge.

We would have given Hilton Key West the benefit of the doubt and assume it was just one particular concierge however the following morning the Guest Services Manager was ambivalent about the hotel's mistake and offered no apology. A follow-up letter to the Key West manager resulted in a similar response with only a carefully crafted apology.

Our stays at Hilton have always been enjoyable, this location being the only exception. This was a very unfortunate experience in the beautiful place of Key West.

Great Time At Hilton Key West

from GeorgieGirl1973
This is one of my favorite hotels. The location is perfect only 1 block from Duval St! The staff is very friendly and helpful - when we arrived we were upgraded to a one bedroom suite - it was huge! Gorgeous Living Room Area and Wet Bar, Large Bedroom with 2 Beds. Fantastic Stereo System and 2 Balconies! Turn Down Service each night with gourmet chocolates on your pillow and bottled water. Free coupons for breakfast, fantastic view! This place is perfect!

Great Time; Great Stay!

from A TripAdvisor Member
Our stay at the Hilton Key West last April was great! Why the rooms were a little on the smaller side, they were clean, well maintained and very comfortable. The location made getting around a piece of cake and we had all the action within footsteps of the room! They could use a larger pool and definetly more seating by the pool(GET THERE EARLY IF YOU WANT A CHAIR!). Overall however the stay was clean, enjoyable, comfortable and an all around great time! Already booked the next stay!

Fantastic Location

from A TripAdvisor Member
Wonderful hotel in a fantastic location, right by the harbour. Great outdoor bar for having a couple of drinks whilst watching the sunset - most evenings they have singers in the bar and mostly they're pretty good. Service in the breakfast room is so-so, but there are sooooo many great places to eat in Key West that you don't need to rely on the hotel. Good pool area and very clean rooms.

Great Location

from A TripAdvisor Member
As a life time Florida resident, I've enjoyed numerous vacations to Key West. The Hilton offers a great location, one block from Duval Street and at the center of Mallory Square. We were disappointed in the pool side view, no view available due to the overgrowth of plant life, floor to ceiling, the only thing you could see was the main walkway to the exercise room and ice machine, stay away from room 138. The room was clean, but small, in comparison to the Pier House or Hyatt. The staff was friendly and courteous.

Beautiful and a great location

from Ifly4freee
One of the nicest places I have stayed at in KW. Everything and everyone was top notch from start to finish. Our beautifully appointed room was small, with a small balcony overlooking the pool. The staff was very professional and helpful. But the prices are steep. Also there is a $10.00 charge to use the beach facility at Hilton's sunset Key.
You take a 5 minute ferry ride to a clean, but rocky beach, with beautiful beach chaise lounges, plenty of umbrella's for shade, floats for the water, and big beach towels. It is a small secluded area which was not crowded. I suspect it was because it was a slow time of the year. The pool back at the hotel was just as fabulous. A nice touch to the hotel(one of many) was the free business center, where you could go check your email, use the printers etc. The location was one of the best in KW. Don't miss the sunset at the outside hotel lounge. A fun happy hour with music and great people. But once again the was the most expensive place I have stayed at in KW. I would stay there again.

6 days of fun

from gmbennett
We just returned from Key West and stayed 6 days at the Hilton (Aug 2003). It was GREAT!! When we got there I asked for an upgrade since we were Hilton Honors Club members. The person checking us in looked and we got upgraded to an ocean view. Although the cruise ships are in front of the hotel we were on the far right, and they never came down that far. We had the perfect view for all the Mallory Square festivities each night. We had our children with us (college and teen).
They told us our rollaway would be an extra charge, but never charged us. We went over to Sunset Keys one afternoon. It has a sandy beach, but as you walk into the water it is very rocky and hurts the feet.
They do have beach chairs and water mats at no charge. We enjoyed the pool at the Hilton more. The staff at the pool bar was friendly. My only complaint of the hotel is that the shower curtains didn't do a good job keeping the water in the tub. Everytime someone showered we had a flood on the floor. Luckily it was tile!For other sites in Key West I recommend:Key West Diving Society - My husband and oldest son went diving and my other 2 kids and I went went along to snorkel. They were friendly and wanted us to have a good time. At our second stop at the reef, the captain came out and snorkeled with us pointing out different fish and corels. He also dove down and took close up pictures for us with our camera.America's Schooner Sunset Sail - They are a little more expensive, but they aren't nearly as crowded as many of the other sunset sail boats. They also make sure you have a good time. I would highly recommend the Hilton. It is close to everything. We only took our car out once to tour the rest of the island. The staff was friendly. We will definitely stay there again!

Location...location!

from A TripAdvisor Member
The staff is not the best at times, but the location is truly convenient. Yeah, if you paid for an ocean view and saw a cruise ship instead, I would be a little pissed, so save your $$ and just book the pool view. We were on the first floor in the annex building overlooking the pool and it was amazingly quiet. The restaurants were so, so, but why eat at the hotel with the rest of Key West at your doorstep?
Watching the sunset at the bar is nice (but I can see that when I am home ). All in all, a great place to use as a home base for a fun party town...it's not the place you go to nest and seclude yourself.
Beware self parking as there are no in and out privileges...having said that we never used the car once the four days we were there.

Great resort in most ways...ugly rooms!

from jlet
My husband and I just returned from 6 days here. You can't beat the location--close to water activities, Duval Street, Truman house, Mallory Square, etc. The food is better than what you'd expect for a chain resort, whether at the pool bar, the bistro, or Latitudes, the restaurant on Sunset Key. Only downside is the size and decor of the rooms-- they seem small for such a nice resort, and the loud bedspread, mismatched curtains, and dark bathroom take some getting used to. But, in our estimation, the hotel's location, prompt maid service (you tell them when to clean your room), food, pool area, and friendly concierge more than make up for the room. If want something with a feeling of luxury, check out the cottages on Sunset Key.

BTW-the others are right about the cruise ships blocking the view. They usually leave by 6:00 and we noticed there were no ships on Saturday.
We like watching the ships (and the people who were on them) and we could still see water, but if you are quite set on having a view, get a suite or go to Sunset Key.

Top Local Tips for Key West

be sure to go to the Conch Republic We had drinks and appetizers one night at the Conch republic. Everythign was good and it was a beautiful setting.

Fun and Funky Breakfast Blue Heaven for breakfast

Places other than on Duval Check out the wharf/marina area ; off the beaten path & looks can be deceiving. Schooner Wharf Bar had an amazing band - Jason Ricci & the New Blood...lead singer played a mean harmonica - reminded me of Blues Traveler. In that area, try B.O.'s fish wagon for a beer & conch fritters (looks like the junkyard from Sanford & Son). Breakfast: loved Blue Heaven, get there early; they stop taking orders for their fabulous breakfast at noon. Also in that area: Green Parrot Bar - not touristy and they had a great blues band. Dinner: Louie's Backyard (shrimp&grits were out of this world!) On Duval: Fast Buck Freddies for shopping. Drinking on Duval: Irish Kevin's, Sloppy Joes, Hogs Breath were all a good time. Also The Whistle & Bull & Garden of Eden....3rd floor was great people-watching! :-)

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Other names for The Westin Key West Resort & Marina Hotel

  • westin key west
  • key west westin
  • key west hilton
  • hilton key west
  • Address: 245 Front Street - Key West - Florida - 33040 - United States
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