Sheraton Suites Key West Hotel
Reviews - Sheraton Suites Key West Hotel
- Age Group: 60 +
- From: United States
- Traveller type: Retired
Read 742 additional reviews of Sheraton Suites Key West Hotel at TripAdvisor.
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Historical Traveller Reviews of Sheraton Suites Key West Hotel
Way better than expected!from DiverDrew
We used Starwood points for our room and spent a few more points to upgrade to an oceanview suite.
The oceanview suites were hit hard by the hurricance. As a result they have been refurbished. The decor was quite comfortable and the bathroom was very nicely done in dark woods, marble tile, and granite countertops. It was so nice that we took pictures to use in remodelling our own master bath at home. In the living area, there was also a nice food-nook including a small sink, coffee maker, and refridgerator. The only thing not up to standard in the room was the couch. It was comfortable enough but was quite shabby-looking. Still, not enough to worry about though.
Our oceanview suite was on the first floor. As a result we had a limited view of the beach, overlooking the parking lot and road. But overall it was still nice to be able to see the sand and water. Plus we only had to walk up a 1/2 flight of stairs to get to it.
The hotel grounds were immaculately groomed (as most Starwood properties are). Lots of bright paint and pretty flowers. The pool area was very nice and we loved the outdoor bar-gazeebo. We only ate one meal at the restaurant (sunday brunch). It was standard and perhaps a little over priced. We had appetizers several times at the bar and everything was good.
Apparently, the hurricane damaged one of the shuttles the hotel uses to transport guests to the airport and to the downtown area. As a result, they only had an 11-passenger shuttle taking guests downtown. This runs every half an hour up until 10pm. Only on one occasion did we not get on the shuttle because it was full. We simply waited for the next one. You may want to get to the shuttle pick-up 5-10 minutes early. For nights we stayed out later than 10pm, we took an $11+tip cab ride back to the hotel. No big deal.
During our stay they did not have the airport shuttle running. However, to go back to the airport (a 5 minute drive) the hotel arranged and paid for a taxi for us. A nice touch.
Overall, service was very good. The shuttle drivers were very knowledgeable of the area and shared their hurricance stories. The front desk staff were very helpful. Our favorite staffer was Booker from Columbus, OH. He seemed to be a jack-of-all-trades, driving the shuttle, providing towels and refreshment poolside, among other things. Quite a character.
Overall we had a great stay. Key West is laid back, but is a lot of fun for sure. Based upon having stayed in a refurbished room, I would highly recommend the Sheraton.
Not bad, not great!from mrspodge
On arrival we were assigned our room - feeling apprehensive on finally entering our room (our door didn;t work properly!!), we were relieved to see we had been put in a recently upgraded room - reason why we knew it had been just done, were the paint splashes on the floor!!! It was quite nicely done and the bathroom was very nice with a walk-in shower.
The pool area was OK, very small (much smaller than expected) and very few people around! As we had had a long drive, we decided to eat at the restaurant - very overpriced and had little/no atmosphere as there was no-one around!
Very little else I can say about the hotel - the staff all seemed pleasant enough, the room was nice enough - no balcony though, they were still doing some works to rooms and the corridor outside our room had seen better days - paint peeling etc, but maybe it was just lacking atmosphere?
Very Relaxing Get-awayfrom A TripAdvisor Member
Okay Hotel but its not where the action is!!from widtml
Nice hotel but far awayfrom tart2422
Mold, Bad Service, and so much noise!from A TripAdvisor Member
The staff was significantly less helpful and respectful than previous experiences. Not only was a member of my party yelled at by the "towel manager," but the front desk has been extremely unhelpful in resolving any of the issues. Additionally, our room had MOLD issues )and significant noise issues including the ability to hear those above us walk, open doors, and use the restroom. This is certainly unacceptable- especially on a relaxing vacation getaway. Not only does this not meet the standards one should expect in hospitality, but evidenced are issues in service that should not be seen in any industry.
I agree...Not Bad, Not Greatfrom onaflaa
not bad,not greatfrom BreBre
Petit the concerige was most helpful. I had actually e-mailed her prior to our trip and she forwarded tons of info and booked a jet ski tour for us. She had maps coupons, etc. and was very poliet.
Our room was on the third floor in the main building.The carpet in our room looked fairly new and clean, the ultra suede couch was stained, the beding was clean and comfortable. The bath was a jet tub and shower combo and could use a little caulking, the bottom of the tub was a bit stained. Base boards around the room showed a little wear and tear. The over all decor is 90's tropical
The pool is small but very clean.
The male baldheaded bartender was not so polite (no smile, suggestions or chit chat).
We ordered lunch by the pool fish sandwich(good) & chicken cesar (average). We did eat breakfast once, we did not eat the buffet it was average.
We did use SPG points, overall I was satisfied, there are nicer hotels in the starwood network but this was the only option in key west. I feel it is the right value in point for what you get. I would return again, after all I'd rather be out enjoying the keys then in my room.
enjoyable stayfrom teriPortlandOregon
Key West Sheraton Suitesfrom A TripAdvisor Member
Maid service appeared very late in the day a couple of times. Staff members were friendly and helpful. I would stay there again.
Top Local Tips for Key West
Waverunner tours/ parasailing We booked a waverunner tour from one of the roadside vendors - our family had a blast. Highly recommended!! Our children - ages 10, 14 and 19, went parasailing - they loved it! Mom & Dad enjoyed the time alone!
Jimmy Buffet's Original Margaritaville If you're a Buffet fan (and who isn't?), you got to go. But the whole experience is a let-down. And the margaritas were the worst in Key West. (OK, I didn't try them all.)
El Siboney amazing restaurant for lunch or dinner. For the money, get the full carafe of sangria! Yum!
Other names for Sheraton Suites Key West Hotel
- sheraton suites key west
- sheraton key west
- sheraton hotel key west
- key west sheraton
- Address: 2001 South Roosevelt Boulevard - Key West - Florida - 33040 - United States
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