Doubletree Grand Key Resort Hotel, Key West
Reviews - Doubletree Grand Key Resort Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Special Interest/Event
Read 799 additional reviews of Doubletree Grand Key Resort Hotel at TripAdvisor.
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Historical Traveller Reviews of Doubletree Grand Key Resort Hotel
We would definately stay there again!!from A TripAdvisor Member
a local perspectivefrom A TripAdvisor Member
My friends and I go there specifically to use their pool, have lunch and just spend a great afternoon relaxing....I highly recommend the massages offered poolside in their cabanas....
I have brought friends and family visiting from out of town to the hotel, and they have been very impressed as well....
The Doubletree is Great!from A TripAdvisor Member
While our room overlooked a parking lot, who cares. We came on the vacation to enjoy Key West, not the view from our room. All these complaints from previous guests did not appear valid to us. We were not charged 6.50 for towels, nor one cent. Bed sheets are automatically changed prior to new guest arrivals, plus each third day during the stay, unless you leave the special card on the pillow, which means to change the sheet. Housekeeping did a great job, as well as concierges, Debbie and Barry, also Jill the patio bartender. The food was better than mediocre and almost all hotels charge a parking fee of approx.
$10. The desk personnel and bellhop were all great.The only minus which keeps me from giving this Hotel a "5" is their promotion of Smathers Beach, about a mile away as their beach. It is a terrible spot and unswimmable. While Key West is not noted for beaches, we did find Fort Zachary Taylor State Park as the only beach which is decent and we really enjoyed it there. Go on Sunday and swim while the man plays a great sax. You can change and eat there also. We highly reccomend this hotel and we will be going back. By the way, it is only about seven minutes down Truman to Duval St for a great time.
The best ever!from A TripAdvisor Member
Great Place for the Familyfrom A TripAdvisor Member
Definately recommend this hotel to anyone.
Stay Elsewherefrom A TripAdvisor Member
We stayed for 4 nights over Labor Day weekend and just about packed up and left after the first night. Upon arriving, our room was not ready and although the hotel appeared to be almost 1/2 empty, the desk staff would only upgrade us to an available room for $79/night. After waiting for almost 3 hours, we were given a room which overlooks the parking lot and the adjacent construction of several condominiums. After discussing the problem with the hotel staff, we were given a room with a pool view and a balacony for the nightly rate of $149/night. Believe me - the room is certainly not worth that price.
The rooms themselves are nicely decorated but somewhat small and the carpets desparately need replaced. Each room is equipped with a refrigerator which is stocked with bottled water and canned soft drinks, but of course they are $2.50 each. The hotel food is mediocre at best but reasonably priced.
Like other reviewers, we had difficulty getting our room cleaned by 5:00 pm everyday - even after repeated calls to the front desk.
Housekeeping does a terrible job - and get this - I was charged $6.50 a day for extra towels. I have never heard of such a thing. The in-room movies did not work on our television, which is okay I guess since the hotel charges $12.99 per movie.
After discussing several problems with the hotel management, we were talked down to and they even suggested that we stay at another hotel on future visits.
This hotel charges for just about everything - including $10 a day just to park for vehicle. Do yourself a favor - look elsewhere when looking for a hotel during your stay in Key West.
Families, bewarefrom A TripAdvisor Member
t Be backfrom A TripAdvisor Member
Our first room was filthy. There was a dirty diaper left on the balcony, the carpets were so stained and dirty looking we didn't even want to take our shoes off. The bathroom area had clumps of hair that had accumulated in the corners from previous guests, but worst of all were the hundreds small crawling insects that were everywhere. The front desk offered to "Spray" our room but that was about it. I requested another room which I received with no questions asked but I felt as though I shouldn't have had to ask for it.
Room two. Not much better but at least we didn't see any bugs. This is were the hotel redeemed itself, or at least tried. We weren't in our second room longer than 5 minutes when the phone rang. It was the front desk offering us an upgraded room for our troubles and coupons for a complimentary breakfast buffet for the four of us.
Room three (this is all in the same evening in case you're wondering).
A nice room that was slightly larger with a small seating area and a larger balcony overlooking the pool front and center. Again, hair all over the bathroom area and the room smelled as though someone had been smoking but the carpet appeared cleaner and there were no bugs (they were crawling on the walls in the hall instead). By this time we were exhausted and just accepted the room.
Our rooms were not cleaned until late afternoon or evening in most cases. This was a problem on a few occasions when after a hot day in town we came back to shower before dinner and found that our room had not been touched, even at 4:30 PM! When they did finally come I don't think they did anything more than make the beds and replace the towels.
We had to leave a note asking them to take dirty wine glasses or they would have stayed for the duration.
A trip to the on site laundry room to wash a few things revealed a foul stench that was eminating from a trash can that apparently hadn't been removed in quite some time. I pulled the trash can out into the hall hoping one of the staff would empty it. Eventually they did.
A few nights into our stay the shower clogged for no apparent reason. A maintenance person was promptly dispatched and after a whole lot of plunging and snaking the shower drain the problem was resolved but the shower was now so dirty from all this activity we had to resort to scrubbing it ourselves at 11 PM. Our kids wanted to use the WebTV feature they have in the rooms to e-mail their friends, unfortunately the keyboard didn't work and again a maintenance person promptly arrived. Apparently the batteries needed to be replaced.
The beach (Smathers) that they promote and offer transportation to was so foul smelling and dirty that after five minutes we packed up and left. I can't imagine why they would want to tout this an amenity.
Every time we drove by the beach appeared to be empty....I wonder why?
On a brighter note, the pool area was nice with plenty of towels and chairs. The outdoor bar was a nice feature but did not offer poolside service. The breakfast buffet was also very good and resonably priced compared to some hotels. We did not eat dinner here. The shuttle into town was very convenient and even though we had our own car we frequently used it just to avoid having to drive around looking for a parking space. In spite of all the problems, throughout our 5 night stay the staff was always pleasant and eager to please but unfortunately this hotel just didn't cut it for us. The next time we're in Key West we'll be staying somewhere else. I wanted to give this 1.5 stars but I couldn't so I gave then the benefit of the doubt and gave this hotel a two.
Big time screw upfrom A TripAdvisor Member
upcoming anniversary celebration for Memorial Day Weekend. I even
called the night before to confirm. When we arrived, we were told the
room was unavailible. The person at the desk would have left it at that
if I hadn't complained!!! The manager came out, had no good explanation
why our room was unavailible (said someone had unblocked my reservation
and gave our room to someone the night before) and was only able to
give us a regular non-smoking room *when we had requested smoking*.
They tried to say that room had a good view....(yeah, OF THE PARKING
LOT - the beach was past that and the street!!!!!) I was still very mad
- was really looking forward to a spa tub for 2!! Being the fact that
every other hotel was booked, he gave us one night free and said he
would send champagne to our room and that we could have free breakfast.
(we're not breakfast eaters unfortunately) After a few hours without
getting the champagne, I called down and asked about it and was told
they were very busy by someone with an attitude. We never got the
champagne and I never pursued it after that. Walking past the front
desk we didn't even get a smile any time we walked by. Bartender by the
pool was very nice, shuttle was good too. Nintendo game don't tell you
how long you've been using it, so we were charged for 2 hrs when we
thought we turned it off within the 1st hr.
Room was pretty and clean, but not what we had asked for, and we wouldn't have bothered staying in a resort type hotel since we weren't there to use the pool/beach, etc, as we would have had the same style room at any other hotel at a much cheaper price.
Must say, their cookies are some of the best I've ever eaten! We were
also told if we came back, they'd take care oif us, whatever that
means, since they didn't bother to while we were there. I would have
much rather pay for all the nights for the more expensive room we had
asked for (they even insulted us by trying to appeal to us that the
only room availible was was cheaper - which, if I had wanted cheaper, I
would have BOOKED cheaper) than get 1 night free. This hotel really put
a damper on our vacation.
A lot of problemsfrom A TripAdvisor Member
Top Local Tips for Key West
State parks Rent a car and drive Number north and see the State Parks...
see your concierge. Talk to the concierge. They know just want you need.
Stay downtown! Stay downtown in a B&B or the Westin. Staying a bit farther away is very time consuming and costly with cabs and shuttles.
Other names for Doubletree Grand Key Resort Hotel
- doubletree grand key resort
- doubletree grand key hotel
- Address: 3990 South Roosevelt Boulevard - Key West - Florida - 33040 - United States
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