Casa Marina Resort & Beach Club-The Waldorf Astoria Collection Hotel

, Key West, United States
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Casa Marina Resort & Beach Club-The Waldorf Astoria Collection Hotel

, Key West
4 star

Rooms: 311

1500 Reynolds Street - Key West - Florida - 33040 - United States Hotel Website | 305 296 3535
2020 Traveller

Reviews - Casa Marina Resort & Beach Club-The Waldorf Astoria Collection Hotel

Historical Traveller Reviews of Casa Marina Resort & Beach Club-The Waldorf Astoria Collection Hotel

The Casa Marina is incredible!!

from OLE86
My family just returned from a 9-day stay at the Casa Marina to celebrate New Year's 08. We have never been to Key West before, but I can't imagine a better place to stay!! The grounds were impeccable, the rooms were beautiful, and the service was second to none. The construction was basically finished from what we could see, and I had been really worried about it after reading some other reviews. Whew! That was a relief.

We arrived on 12/27 and the room we were initially given was nice, but we needed a bigger couch so that our son wouldn't have to sleep on the floor (there are five of us). They told us they could change our room the next day when more people were checking out. We left our luggage in the room and were told to just enjoy our day at the pool. (Not too hard to do.) The transfer was seamless and we got a gorgeous room directly overlooking the beach and ocean -- the edge of the water couldn't have been more than 30 feet from our balcony! It had a nice big sectional with a pull-out bed for our daughters, and the return on the end was perfect for our son. The bathroom was wonderful - lots of storage for all our stuff.

The pools, the pools . . . they were terrific. We LIVED at the pools. Throughout the day the pool staff would bring around free popsicles, cold towels, samples of margaritas for the grown-ups, slices of watermelon . . . it went on and on! They even moved the umbrellas for us to maximize the shade. :) The front desk staff, especially Patrick, was fabulous and so helpful. The food was phenomenal; nothing but first class. Even my picky eaters raved about the food. The beautiful beach is PRIVATE and fenced off -- a great comfort for a worrier/control mom. We even took advantage of their water activities and went parasailing -- Nick was so adorable and made it so much fun for my teenagers!

We flew into Miami and rented a car to get to Key West. The drive was very interesting, especially after reading "Last Train to Paradise." It's the story of Henry Flagler's dream of building a link from the mainland to Key West. Highly recommend it. Next time we might fly in to Fort Meyers and try that ferry boat that brings you around the west side to Key West. I'd still rent a car, though - we drove to different places for quick breakfasts, errands (how many trips can one family make to Walgreens???) and whatnot. As far as parking, we parked in the lot across the street for $10 a day. I don't know why you would pay $20 for the valet -- to save an extra 50 steps of walking in paradise?? (And believe me, I'm usually a valet girl.)

Bring a lot of money for tips!! Every time we turned around we felt we should be tipping someone. But that's because we felt pampered. These people work hard for a living and they were all so appreciative of our tips. I can't imagine living here, with such an astronomical cost of living. But then again, my thermometer says it's 5 degrees below right now, so . . .??

I must say, everything at this resort was first class all the way. The only negative, if you can call it that, was the price -- but nothing on Key West is cheap. And we have learned, many times "the hard way," that you truly do GET WHAT YOU PAY FOR. This has to be the best-sited property on the island, probably because it was the first resort built there in 1921 -- they had "first dibs" on the land and they picked well! The property is sited in such a way that we could see both the sunrise and the sunset from the beach. What a treat. Every time I walked in the lobby and out to the grounds, the view took my breath away. . . pool, beach, palm trees, ocean. Ahhhhhh.

If you're looking for a bargain vacation, this probably isn't it . . . but if you want to treat yourself to a luxury vacation, this place is IT in Key West. We will definitely save up our dough and we'll be back!!!

Better after Renovations

from WorldTravel1973
This is the second time I stayed at the hotel. My first time was two years ago after the hurricanes. Since then, the hotel has done some major renovations to the rooms and updates to the bathrooms. In my room, one that faces the water but without a balcony, it has Asian inspired, contemporary décor. The bathroom has a glass half door and nice stonework. The hotel is much better. I’m here on business, so it has everything the business traveler would want. I’d recommend it. The beach has never been much to get excited about, so if you’re wanting to people watch, you should go to South Beach, Miami for that.

Paradise!!

from jjkey
My husband & I just got back from 6 days at the Casa Marina & are still dreaming of the beautiful views, palm trees & sun. I was skeptical to book this hotel due to the bad reviews but am glad I went through with it. It is truly a little piece of paradise in a very bustling & crowded island. Do not stay here if you are going to Key West for Duval Street, bars, parties, etc. This was the PERFECT romantic getaway.

There were a few downsides but that goes with everything. There is not free wireless internet. There are 2 computers in the lobby for guest use but they are VERY, VERY slow & usually full. Also, the reviews about the walls being thin were true. We stayed in a room with a connecting door & I think the noise was coming mostly through there, so try & ask for a separated room & that may help. There are some staff members that are not the friendliest but there are others that are. I do not think of myself as one that needs to be constantly pampered & taken care of so I don't care if a staff member doesn't bring me a towel or set up my beach chair. But I do care about common services & those were great. Our departing flight was later in the afternoon & they extended our check-out until 1pm & stored our luggage until 3pm so we could have lunch. Warning - the "shuttle" is really a taxi (~$15, NOT FREE). The maid service was very friendly & did a good job.

What makes the Casa Marina stand out is its private beach. Key West isn't well known for its beaches so if that is what you're seeking you MUST stay here!! We rode past some other beaches on the island & they were much smaller & not nearly as pretty. It didn't seem too busy when we were there. We had no problem finding a spot on the beach to ourselves. My favorite part was when the staff would walk around & give complimentary snacks & beverages. Hit the spot! There are also two pools, hammocks & a bar (careful - we paid $25 for two mojitos!!). The last day we were there they had live music as well which really added to the atmosphere.

The rooms are very modern with flat-screened TV's & very comfy beds & bedding. The only thing we did not like about the room was the shower only had half a door! Water leaked out everywhere but they always cleaned it up very well. We didn't spend very much time in the room & our budget didn't allow a balcony or oceanview but if you can afford it, definitely splurge!! Next time we go we will for sure get 1st floor balcony - just steps from the beach.

We only ate at the resort once - lunch at the Sun Sun. It was very good but expensive!!! There are so many great restaurants & cafes that half the fun of our vacation was riding our bikes, looking at menus & deciding where to eat.

I highly recommend this resort. Just look at my pictures - it is absolutely beautiful & I would go back tomorrow if I could!! We loved the Casa Marina!!!!!!!

Beautiful Place

from angelblkdr
We went for the couples massages on the beach, a full 55 minutes. This resort is beautiful, and the massages on the beach were amazing!! So relaxing. The resort is kid friendly and has a huge beach and pools for their guests.

Great Place To Stay And Enjoy Lovely Key West

from jamesSuffolk
JAN 4TH 2008,
Arrived back in England on 3rd Jan, having spent a week at the Casa Marina. Having booked our trip last August for my wife and two daughters (sixteen and eighteen) only then did I visit trip advisor web site to read such horror stories, even as late as 19th
December comments were being made such as what a dump,so it was with much trepidation that we carried on with our
booking!

We arrived on Dec 26th quite late,around 9.45pm, and was met by Larry, who was very helpful, and soon organised our rooms so that our daughters could be be next door to us. The bell boy was on hand and soon our luggage was taken up to our rooms.
Very modern clean finished rooms, nice white linen and towels,
coffee expresso on hand, flat screen tv, and the very latest radio
system.

The rooms where cleaned promptly each morning .The staff from all over the world,many european, went out of their way to look after us, the omelette chef knows how to make a great omelette according to one of my daughters.The breakfasts were
very good, as where the light meals available by the pools.

The beach was maintained well, and the young guys in charge of the beach beds and towels worked hard all the time to ensure that the beds were placed where guests requested them.Cold towels, and rum punch were regular treats handed out during what was a very hot week, temp up to 84degrees.

The location of the hotel is great in relation to the centre of Key West, no more tha fifteen minutes walks to Duval Street, it was great every evening to return to the sanctuary of the Casa Marina
which was so very calm and tranquil, despite having many guests over this holiday season.
Having given much thought to all the other reviews which I read before going to the Casa Marina, I really wonder why the management and directors did not close the hotel whilst the renovations took place, it would have been much kinder to all concerned, travellers,staff, and prospective guests reading the reviews before departing.
In conclusion the staff were young and trying their utmost to make sure everything was ok, I am sure they are well aware of all the problems that guests have endured during the make over of the hotel during the last few months, it must have been extremely soul destroying for them to have to work with builders around, and at the same time to please guests that had paid good money for their annual vacation.
We had a great holday, and wish the staff every success for the future, we would definetly return to the Casa Marina.The sign of agood hotel I always believe is the interest the staff take in their guests, the Casa Marina staff are working very hard at this, we wish them well for the future.

James
Suffolk England

Casa Marina Stay

from microcsn
We just got back from a 10 day stay at the Casa Marina.

On the plus side:
-The renovations are mostly complete. The hotel is beautiful.
-Great quiet location about a 15 minute walk from Duval Street.
-The small beach and pools are very nice and the landscaping is fabulous.
-Staff is always working, cleaning, polishing and painting.
-Property has the potential to be a 1st class resort.
-All and all, had an very nice time.

On the down side:
-Although the web site promises the lowest price, I had to book half my trip through Expedia because their price was much lower. Hotel refused to match the price.
-Stayed in a 1 bedroom suite with great ocean and sunset views, however room was smaller than advertised. The smallest 1 bedroom I have ever seen in a hotel. Tried to change rooms but hotel refused.
-Staff needs further training. Most of the staff are very nice and helpful. But others are very rude, cold and obviously not trained. Getting screamed at by a pool boy is an annoying way to start the day.
-The food is unexceptable. In a town of great restaurants the Casa Marina has probably some of the worst food. The restaurant only has a breakfast buffet and an all day very limited lunch menu. The food is expensive and not very good. However, the room service menu has full meals available. One night we ordered 2 entrees and 1 salad. Price was $100. Very small portions, dried out and very poor quality. We stopped eating at the hotel after the 2nd day.
-The bottom line is that the hotel just finished renovating and deserves a chance to get its act together: Get the elevators running, have enough chairs at the pool, make sure the staff is friendly and treats guests with respect, improve the food service and quality and much more. But this resort is as expensive as any top hotel in the country yet they are a long way from competing with the best. I would only return to the Casa Marina if and when they get their act together.

Beautiful, well appointed resort! In a league of its own!

from ColumbusOSU1
The major renovations are complete, and the entire resort is simply stunning! From the warm, yet modern, lobby, to the sleek and comfortable rooms, the Casa Marina is like a rising phoenix on the shores of Key West! Though off the beaten path, it is an easy walk to Duval and most other attractions.
I spent five nights at the Casa over Christmas, with my family and one other family. I had the opportunity to see 3 different types of rooms, and all were lovely. The pools are wonderful, new, and simply spectacular! One of the best features is that there are two: one for adults ONLY, and the other for families with children. The beach is not the cleanest, but no other hotel has a spot on the water like the Casa Marina does (Key West is NOT known for its pristine beaches, anyways); pools are just steps from the ocean, allowing phenomenal sunset views daily.
The hotel is a architectural marvel (there is a reason that it's a stop on many of the island tours). While the main ballroom is not yet completely finished, everything else is up and running, and beautiful.
Try the tuna wrap at the Sun Sun pool bar (kudos to Robin for wonderul service)! The staff was courteous and helpful, and both families thoroughly enjoyed their stay in Key West. We have been to several other hotels there, and the Casa Marina is simply in a league of its own.

Yuck!

from snowbunny91
I'm stuck here right now. We booked a suite and were shown to the newer wing and a suite like a tunnel. A small, cramped livingroom facing the "beach" and an airless, windowless feeling bedroom in back. We turned that down and they moved us to one of the newly renovated rooms in the hotel. The room was alright....but small....The elevators are still not working, so you walk up a stairwell that makes the stairs at a parking garage at JFK look attractive.
The newly renovated bathroom makes it impossible to shower without soaking the entire, very small, floor. Staff confirmed they are having this problem with all the bathrooms. I suspect significant structural problems in their future.
The gym across the street is light, airy and well-equipped. It is, however, too warm.
The beach is rocky, slimy, muddy etc.... There are two pools, but nowhere to swim laps.
I called before arrival to speak to the concierge and they connected me twice to a restaurant. Basically, they do not know what a concierge is.
Many of the staff are very nice, but it just cannot make up for the
gussied up motel feel of the place.
Charging for the internet feels very nickel and dimey today.
Overall, definitely would not stay here again.
Too bad, it looked as if it had possibilities.

What a dump!

from Elenai
Dreadful, overpriced, smelly and dirty hotel. Just bad! There's no useable beach at all - huge stones covered with seaweed slime protruding from muddy water. The photographer did wonders when he/she took the pictures posted on expedia. I could only bear 1 day at that place and decided to drive to Miami. Definitely not going there ever again.

Resort hotel

from carrotop
As other reviewers have written, the resort is undergoing renovations, however, they are almost finished. The grounds are beautiful and the one opened pool is very nice. Our only complaint is that the hotel tacks on a "resort fee" of $20/night for some unknown "special features". The hotel location is away from the "action" on Duval St and is therefore very quite. Great sunset views for beautiful photos.

Top Local Tips for Key West

Go to TWO FRIENDS, and have a Mango Margarita at Sunset Marina!!! Two Friends Karaoke, on Front Street, was the BEST place to eat, hang out, watch people sing and even sing a number yourself!! The staff and locals there are sooooo friendly and their Pina Coladas are yum!

Key West; Don't go for the beaches. Although there are plenty of water sports to engage in i.e. Jet Ski, parasailing, snorkeling, etc. if you just want to frolic in the waves of a nice beach, Key West is not the place to go. However, if you are interested in the sun, some water sports, great food and a vibrant day and night life, Key West is the place to go.

dog stuff Most restaurants and even Fort Zachary park will let you bring your dog, but the walk can be alot and hot. I only saw one pet store on Duval but there are probably others more accessible by car. There are lots of roosters and cats roaming around (even in outdoor eating places), so if your dog has an interest you could be busy. Taxis are $7.50 per person from the airport. Renting a bike or walking is the best way to get around

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Other names for Casa Marina Resort & Beach Club-The Waldorf Astoria Collection Hotel

  • wyndham resort key west
  • wyndham hotel key west
  • waldorf astoria key west
  • the waldorf astoria collection
  • casa marina resort key west
  • casa marina resort
  • casa marina key west
  • casa marina
  • Address: 1500 Reynolds Street - Key West - Florida - 33040 - United States
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