Comfort Inn Airport Cruise Port S Hotel, Hollywood
Reviews - Comfort Inn Airport Cruise Port S Hotel
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Historical Traveller Reviews of Comfort Inn Airport Cruise Port S Hotel
not all that bad...from finally1122
This hotel seems like it would be fine for its typical customer...a family staying pre or post cruise. We stayed the night before of cruise and were picked up promptly by the shuttle as promised at the airport. The check in process was fine and we went up to our room on the 3rd floor of the 4 story building. The room was a typical motor inn room, nothing fancy, although the furniture looked quite new. The room was plenty clean as well. We walked next door to the shopping center to pick up the things were were missing for the week and then had lunch at Dave & Busters, not too far from the hotel.
There wasn’t a whole lot to do in the hotels area without a car, a few restaurants here and there, a Dave and Busters and a Boomers amusement park. There also was a much newer Hampton Inn right next door (in fact, it overlooked the Comfort Inn's pool). I assume both hotels are owned by the same franchisee because they are literally feet from each other.
The pool area was nice; they had a small bar area and someone cooking BBQ items at night. The business center was free and usually occupied.
The shuttle service was fine, contrary to what people have been saying on this site. You were asked to make a reservation at the time of check in to help them plan for getting people to the port in the morning. The staff seemed fine, granted that the lobby area was always busy with people.
Overall, this is one of about 5 hotels near each other and it is fine for the basic need of staying before and after a cruise vacation. The free transfers certainly come in handy. The property is probably 2 or 2 and a half stars, but then again, why waste a lot of money on a night that you will probably forget about in the grand scope of your vacation?
We enjoyed our stayfrom Fixitman
Stay far, far away from herefrom kvrn
Kind, considerate Stafffrom travelworker
so was the logical choice because the Comfort Inn offers shuttle service to both. They really have it down to a science as
far as getting everyone delivered on time.
The hotel is moderate with a nice breakfast, but fine for a pre-cruise or post cruise stay.
Avoid at all costs!!!from MimiDee
Worst Stay Ever @ Comfort Inn / 2520 Stirling Roadfrom kaikaikai
When we checked in they didn't give my family & I adjoining rooms as we originally requested. When we explained to the manager at the time that we requested adjoining rooms during the reservation process, he told us "sorry, you never did."
But that wasn't all....
We check in to our room and we can't get in; the room key doesn't work. We go downstairs, get a new key, get into the room and the air-conditioner doesn't work. We also requested a crib to be set-up in our room prior to our checking-in and that wasn't done. We waited nearly 45 minutes for a crib. And during that time, we've moved rooms b/c that a/c didn't work.....
We finally are annoyed. We request to speak with the manager on duty and he comes out of the back office. We explain to him everything we experienced thus far and our frustration; we say that we saw a note on our bed from Comfort Inn that guarentees every customer's satisfaction or you get your money back. We asked to be reimbursed as we were clearly not satisfied.
We were appalled at his response. He retorted with "the only way you can get your money back is if your bed isn't made or your room is flooded. Otherwise, you get nothing." We stood there stunned. We could not believe that he not only failed to apologize for our situation thus far, but then he told us that there was more to that note that is left in everyone's room but it just wasn't explained. He then just.... walked away.
We made a formal complaint to the customer service line the following day. They said they would draft a letter to the senior management of that hotel and that we would hear back from them within 7 days.
When we returned from our trip we got a letter from them apologizing for our experiences but with NO monetary or any other compensation following our horrible stay. The letter states "We strive to offer extraordinary service and when that is not done we try to rectify all problems. We apologize...and want to make up for your experience while staying with us."
When i called them to say i rec'd the letter and what would they do to make up for my experience they only said "oh, we can give you a discount or a room upgrade the next time you stay with us."
I was dismayed. NOT only did they NOT make up for my experience as i wanted my money back, but there was NOTHING in the letter stating that customer service is of paramount concern to them. The manager they have on staff, ironically doesn't care about how customers feel. And as i mentioned above, he even had the gaul to walk away when i was personally speaking with him and retreat back into his office.
Why would i EVER stay at this motel ever again?? So, our needs were not met. This manager gets away with treating us like dirt and this Comfort Inn sends us a letter that delivers empty customer service jargon.
Do not stay at this hotel if at all possible. It is absolutely worth the extra money to stay someplace else, where you are treated, like a customer and not the enemy.
- THERE IS NOTHING COMFORTABLE AT THE COMFORT INN
Choice Hotels shoud be ashamed!!from hifive
Read the reviews below....they were right. It was a DUMP!!from A TripAdvisor Member
A Sleepless nightfrom tleverone
Mold and Filth!from A TripAdvisor Member
Top Local Tips for Hollywood
Cruise Shuttle This hotel made it easy for us to get to our cruise in Miami the next day by providing a free shuttle to the Miami cruise port. It saved us from having to rent a car or paying for our own shuttle. It was very well organized and easy to sit back and let them do the driving.
saving money when making reservations When booking a hotel, check all prices on the internet and then call the hotel directly. We knew what the best price was on the internet and then called the hotel and got a better deal as they could give us a Sr. and/or a AAA discount which save us a fair amount of money.
Stay Away!!! I am sure you can find a cleaner, nicer, friendlier hotel in a safe place for less money!
Other names for Comfort Inn Airport Cruise Port S Hotel
- hollywood comfort inn
- comfort inn hollywood
- comfort inn airport cruise port south
- comfort inn airport
- Address: 2520 Stirling Rd - Hollywood - Florida - 33020 - United States
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