Suburban Extended Stay Hotel, Fort Myers, United States

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Suburban Extended Stay Hotel, Fort Myers

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Rating

1.0/10
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Official Contact Details - Suburban Extended Stay Hotel

  • Address: 10150 Metro Pkwy - Fort Myers - Florida - 33912 - United States
  • Phone: 239-938-0100
  • URL: http://www.suburbanhotels.com
  • Official Website:
  • Hotel Class: 1 star
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"My room had ants throughout due to the air condition unit and window not being completely sealed...."

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Reviews - Suburban Extended Stay Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Horrible room and management staff
Submitted by: Deborah in 05/11/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
My room had ants throughout due to the air condition unit and window not being completely sealed. The floors were filthy which I had to scrub myself and asked them to not clean it thereafter as I was takinbg care of the cleaning myself. When I contacted the manager, she did not do anyhing to correct this problem. I also contacted the staff and manager and explained that I had allergies to insect bites and they continued to ignored the problem. I purchased my own sealer from Lowes ad sealed the Air co. unmit and window myself. I also bought a bug spray to prevent them from coming in. The manager also promised me a different room withint the week and never offered it to me. Every morning at 6am, the wake up call would go off without my requesting this, when I called and asked them to turn it off, they never did and it continued to go off each morning. I also had to pay a $110.00 pet fee for my stay for two guinea pigs that never leave their cages and also had to stay on the first floor because that is the floor for guests with pets. Due to the many problem incurred, I relocated to another hotel in Fort Myers. I am now awaiting the $40.00 refund owed to me due to the office not having enough cash on the day they were giving me the refund. I said that was fine and they could give it to me on the following Monday. She (the manager) agreed and said that she would leave it for them to give to me on Monday. When I arrived, they said she did not leave it and I had to cme back because they could not give me the $40.00 from their cash register that they owed to me and is confirmed on y receipt from the manager. When the staff contacted the other manager, he said for me to come back on the following day. I explained that i came out of my way and could not come back again. They said they would mail it to me and still have not done so.
 
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