Sheraton Suites Cypress Creek Hotel

, Fort Lauderdale, United States
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Sheraton Suites Cypress Creek Hotel

, Fort Lauderdale
3 star

Rooms: 253

555 Northwest 62nd Street - Fort Lauderdale - Florida - 33309 - United States Hotel Website | 954 772 5400
258 Traveller

Reviews - Sheraton Suites Cypress Creek Hotel

10/10
The best hotel!
Submitted by: Jose Mendoza in 18/03/05
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  • From: United States
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By far the absolute best hotel I've ever been in! I'm currently in the Military and travel frequently. I recently got married last month and stayed at the Sheraton Suites in Fort Lauderdale. Beautiful scenario both indoor and while looking out your balcony. The food was great, the front desk was great help and the prices were very reasonable. Definitely, even if i choose to spend a weekend with the wife, i would choose the Sheraton Suites above all the rest!!!

Historical Traveller Reviews of Sheraton Suites Cypress Creek Hotel

A Steal

from A TripAdvisor Member
This Hotel was exceptional . The staff was extremely friendly. The Hotel was very clean. Beautiful! It is a steal for the price you pay. And only 30 Minutes from the night life of South Beach! I would stay here again- No questions about it!

great value!

from jagstar
After reading the reviews I was alittle hesitant to keep my reservation. I am so glad that we kept it!!! I was staying at this hotel in March 2005 for a competition with my daughter. I felt very safe here and the employees made our stay a very welcomed one. They were always assisting us even when we didn't ask for it!!
The rooms were clean and very spacious. It was great having a seperate room to go to and drink coffee in the morning without disturbing others in your room.
Other reviews stated it was hard to find but I found it rather easy! Just take the side road off the parking lot and it takes you to the main traffic light!
Will stay here again!

Underated Hotel

from A TripAdvisor Member
I stayed at this hotel twice and both times, I was impress with the frontdesk service and the quality of the rooms. I was in Ft. Lauderdale for a family reunion for the 4th of July and with all the kids and other guess the service was great. I would recommend this hotel to everyone I know and it is underated in my opinion.

Clean! Comfortable! A+

from A TripAdvisor Member
I booked a suite 2 double beds w/ pull out sofa. Very clean. Bedding fantastic. Sweet sleeper is just that...... SWEET!! Very roomy! Mimi bar/kichenette..w/sink , coffee maker.. full bath.. full vanity with sink in bedroom. furnishing are french prov. VERY nice. Maid changed our sheets EVERYday of our stay.. WOW!! Atrium beautiful goldfish the size of small sharks. ha.. turtles too. very relaxing..Would and will stay here again. Staff friendly. Hard to believe that this is ONLY a 3 star hotel. I'd give it a 4 star. :) !! Best nights sleep of any hotel stay.

Overall a good hotel

from A TripAdvisor Member
I just returned from a business trip in Ft Lauderdale and stayed at the Sheraton Suites on Cypress Creek. Since I was on business, I didn't care that there are no activities in the area. And make no mistake, this area is in the middle of nowhere. Go downtown or to the beach if you are looking for entertainment or a good meal. Next to the hotel you can get Bennigans, Chilis and Hooters...that's it.

The staff was friendly, but not very helpful when it came to the wireless internet service. There are no "land-line" connections, only wireless. I've got a wireless card so this wasn't a problem. But, you have to pay $10 a day for the service. Again not a problem as long as it works. It didn't work. For the 2 days I was there, I was able to get online for a total of 5 minutes. When I checked out I asked the front desk to remove the charge from my bill and they claimed that it was my fault for not bringing it to their attention (more about this later). They did remove the charge, but I didn't appreciate the attitude.

The rooms are nice...very spacious suite. Clean. The atrium is very nice. My room did face the train tracks and it was noisy. But I found the train very helpful. I didn't set the room alarm correctly and the 6:20 am train woke me up in plenty of time to make my morning meeting. Note: I tried to call the front desk the night before to ask for a wakeup call since I have screwed up the room alarm clock before, but the people at the front desk were too busy trying to help people with the wireless internet service that wasn't working at the time. I hung up after being on hold for 5 minutes.

Despite the problems, I'll stay here again. It's better than a La Quinta.

A Nice Surprise

from A TripAdvisor Member
Spent two nights using Starwood points (4k per night). Some reviewers have complained about the front desk and others have raved. I learned that it's hit or miss depending on who helps you. My check-in was fantastic with as helpful of a front desk as I've ever had. My check-out, on the other hand, deserved no praise as the woman at the desk never asked how my stay was nor said thank you upon my departure.

The hotel positives include the simple pool, jacuzzi and fitness center, the spacious suites (with wet bar), comfortable beds, nice atrium and convenient and free parking. While not terribly close to the beaches (15 mins. or so), the hotel is right at an I-95 exit and convenient to the FLL airport. Negatives include run-of-the-mill furnishings, no late night dining (although many restaurants are nearby), slow elevators and the dreaded freight train side of the building (always ask for a room away from the train side).

The Baltimore Orioles play spring training games nearby and I learned that some of the Orioles stay in the hotel...a testament to the quality of the property. All in all, the hotel was an unexpected gem and I would stay again.

Rude staff

from kml
I stayed at this hotel early September and it was terrible. Front Desk was rude and unprofessioanl, Kirsten, I think, is her name. She has her nose up in the air, so arrogant, she should not be allowed to work in the hotel industry! Room was dirty and smelly. Would never stay here again.

Fabulous

from A TripAdvisor Member
I stayed at this hotel for two days of a 14 day stay in Florida and this simply was the best hotel.It was clean,pleasant and helpful staff.The pool was fabulous and the food was first class.Big comfortable rooms with cable.I really did not want to leave.Fully recommend this hotel.The only blip is the train that goes past every night and makes a real racket.A hotel that should be the top of everyone list.

I Want My Sweet Sleeper Bed!

from NVherron
The Sheraton Suites Cypress Creek is located in a commercial area of North Ft. Lauderdale that’s full of banks and corporate buildings, near I-95 and the Cypress Creek Road (NW 62nd St) exit. The hotel is an 8-story Pink Tropical/Mediterranean style building. I heard it was formerly an Embassy Suites, and it sure looks the part. Complimentary self-parking surrounds the building and there is pay valet service at the Porte Cochere.

Inside the main entrance is the lobby, with seating areas on the right and the front desk on the left. The lobby is quite nice and decorated in a Tropical Design. Little palm trees, fountains and furnishings in light pinks and teals are all over the place. In most places this décor is gaudy, but they pull it off pretty well here. It’s all finished off with marble floors. Our check-in clerk was friendly and helpful and we were off to our suite quickly. They even got the crib up to our suite in advance, as I called in and requested an hour before from the highway (sometimes hotels give me flack about doing this). Immediately around the corner is a gift shop.

A few steps from the front desk, the Lobby opens out into a large 8-story atrium. The atrium is filled with mature trees, ponds with coi and turtles, bridges and waterfalls. Only thing missing was the toucans! The kids loved it. There are two sets of glass elevators on both sides of the atrium. We took the ones closest to us. Exiting the elevator on the 3rd floor, we strolled down the corridor toward our suite. The sound of the waterfalls was really loud up here as all the halls run along the open atrium. But this was not disturbing as the water was a ‘white noise’. In fact, it was almost calming and helped to cover the sounds from the restaurant and bar below.

We got to our suite. We opened the door to discover the Suite Parlor. It was of an average size with a small dining table with seating for 4, a floor TV console, a pull-out sofa, sitting chair and coffee table. Back in one corner there is a wet bar with a sink, large mirror, coffeemaker, refrigerator and microwave. Décor was a tropical contemporary that is starting to feel dated. Walls were painted a seafoam green and furnishings were solid, residential style but starting to wear pretty well. There were two windows facing back toward the corridor and atrium.

Immediately beyond the parlor, through a white door led you to the Suite’s Bedroom. The door to the bathroom is on one side, but first we will go into the Bedroom. The Bedroom was painted in an atrocious aquamarine color. The king bed was absurdly high. I couldn’t see the point in it. I’ve stayed in some hotels where the beds were high on purpose, and they provide step stools. Common in fine Southern Hotels and B&B’s. But this hotel exuded nothing of Southern ambience, and this high bed did not fit the room at all. It made the ceiling appear too low, like sleeping in the top bunk. The opposite side of the room had a large armoire with a small TV, a credenza, a wardrobe with iron and board in it and a vanity with sink and mirror. There were lots of places to put away clothes. This would be good for long stays. Just beyond the bed there is a nice sliding glass door leading to a tiny balcony with a filtered suburban view. Furnishings were similar to that in the parlor, with the same dated feel and well worn. Everything appeared fairly clean, but my 8-month old daughter’s hands and knees were dirty after crawling around on the carpet.

The hotel claims to have the Sheraton Sweet Sleeper Bed, which I really enjoy and was looking forward to. However, this bed was not reminiscent of a Sweet Sleeper in anyway. There was no duvet, down comforter, bed skirt, high thread count sheets, 5 fluffy pillows, and the Signature Sweet Sleeper sham. What gives? My key card even advertised Sweet Sleepers. I decided to lay in the bed and check it out. The mattress was very comfortable, and the sheets acceptable. But the pillows were horrible. Flat and not supportive. Definitely not from a Sweet Sleeper. I wouldn’t let it go, though. I was pretty disappointed, since I was told that my room had a Sweet Sleeper at booking time. I carefully climbed out the bed (I had to be careful, because I forgot my parachute), and pulled back the bedding from the mattress. Sure enough, there was an orange tag that said Sheraton Sweet Sleeper Bed. So my conclusion is…they changed all the beds out to the Sweet Sleepers, but none of the bedding. I hope they rectify this soon, for the bedding is half the experience. Maybe they are in the mail?

The bathroom is situated in the Bedroom near the door to the parlor. It is small, just barely fitting the tub, toilet and another vanity. However, this is common with suite hotels and the size of your room makes up for it just fine. The floor was a beige tile with dingy and broken grout. The sink had a nice marble slab vanity top and the lighting was bright. Fixtures were very dated. A plus though was the real hairdryer. The tub/shower combo unit was fairly clean and featured a multi-setting showerhead and Sheraton branded bath care products. Although I don’t know who makes them, they are very pleasant.

The Air Conditioning was controlled by a thermostat on the wall in the Bedroom. It’s the type where you don’t set a specific temperature, but on a scale between Warm and Cool. But the A/C was very responsive and cooled down the room to my Sub-Arctic requirements quickly.

The only on-property dining option is Ferguson’s Bar & Grill off the atrium. We didn’t dine there as we took our meals in the many good restaurants in the South Florida area. I recommend Chez Porky’s for Louisiana Style BBQ in nearby Pompano Beach. We did order up Room Service one morning. The food was good and of average room service price. It was great to have the dining room table in the parlor, as it worked well for this purpose.

There is a fantastic outdoor heated pool. The water temperature was warm and relaxing, and the free form pool twisted through lush tropical landscaping. It is one of the highlights of this hotel. There were ample towels available that were nice and clean. Additionally there is a small fitness center directly adjacent with a limited selection of standard equipment.

A note in general of one experience…All in all, the staff at the Sheraton Suites were nice and informative. However, I had one evening in our stay that was less than ideal. The hotel has guest laundry rooms on the 3rd, 5th and 7th floors. After our 2 week trip, we needed to do some laundry. Of course, I do not keep a roll of quarters with me. I went to the laundry room first to see if they had a change machine. They didn’t, but that’s not unusual. I went to the front desk clerk and asked for change for their laundry machines. He said he didn’t have any and I would have to go to the Bar. I walked over to the Bar and asked the bartender. He lectured me on why the desk clerk should not be sending anyone to him as he doesn’t have change. I asked the bartender if there was anywhere I could go to get change because I really needed to do laundry. He said he wasn’t familiar with the area and couldn’t help me. Sigh. I went back to the front desk and asked the clerk if there was anywhere nearby to get change in the evening. He said, “Nope.” I asked again to help him think…are there any car washes or 24 hour Laundromats nearby? His response…”uhh, I don’t think so.” I wouldn’t accept this response. I’m in a Metro Area of 4 Million People! I had to go out in my car at 10PM at night and drive around the Greater Fort Lauderdale area for an hour until I found an unsavory Laundromat to get change. That’s bad customer service. They should always have change available for guests to use their services, but in an instance where they cannot provide change, they should be able to direct me where to go. Sad, but it did not ruin our stay.

Additionally, another shocker…the rooms have no internet access. This is almost unheard of anymore. Even a Best Western I stayed at on this trip had Broadband Internet access. Also our room keys were temperamental and would not work indiscriminately. But if we kept inserting them, approx. 1 out of every 4 times it would turn green.

Yes, and yet another note…the Tri-Rail Commuter Train. The train goes by the hotel at all hours of the night, frequently blowing it’s whistle. This did not bother me at all. But if you are a light sleeper, make sure you request the side away from the tracks.

In conclusion, the Sheraton Suites Cypress Creek is a pleasant hotel in a good business location, but the suites are screaming to be renovated. The public areas are already nice, so if they renovated the suites and finished refurbing the beds into complete Sweet Sleepers…I would stay here again. But next time I’ll bring change with me!

Inexpensive rooms, but still not worth it

from A TripAdvisor Member
Just stayed at the hotel last week for one night. The room was dirty - stains on the walls & floors. Actually, the bathroom and bedding seemed to be clean, but the room also smelled bad (damp, smokey, moldy). The rooms are large, but I don't think they have been painted or remodeled since the '80s. Very outdated. We only paid $99/night, which isn't too bad - but it isn't the best location. You have to drive several miles to do anything (we chose it because it is very close to I-95).

One word of warning - the restaurant was the most disgusting food ever. The bread they brought out was hard and stale, my husband's steak was completely inedible, and my salad was even nasty. Just for the two of us to have a meal which we didn't eat cost us around $50 (and all I got was a small salad!). There is a plaza right by the hotel and a Chili's a short drive (less than a mile) - do yourself a favor and go somewhere else to eat. Yuck!
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Other names for Sheraton Suites Cypress Creek Hotel

  • sheraton hotel fort lauderdale
  • sheraton fort lauderdale
  • fort lauderdale sheraton
  • Address: 555 Northwest 62nd Street - Fort Lauderdale - Florida - 33309 - United States
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"The best hotel!" - Jose Mendoza

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