Historical Traveller Reviews of Embassy Suites Deerfield Beach Resort Hotel
Perfect for our hard-to-please family!
I am stunned by the inconsistencies in reviews. I agree that the parking ($14/daily not $20 as mentioned in one review) is an unfortunate add-on and I do agree that the service could have been a bit better in the restaurant BUT other than those issues, I can't think of anything else to complain about. Our family of 5 ranges from a senior citizen grandma to our 2yr & 8yr old children. We are complainers so for us to have so much positive to say, it must be earned. Reviewers who complained about the small balconies stayed in one category of room (oceanfront). All other categories have regular balconies which are accessed from both the livingroom & bedroom areas. Ask for specifics before booking. We had one room Ocean/pool view (loved it!) and one partial oceanview (not as great a view-although you could see the ocean at an angle you had a front view of condos ). The breakfast was TERRIFIC and although we were there during busy times (Easter & passover), I was able to get food back to our table by the time my Mom got the kids settled in seats. Everything you can imagine is offered:pancakes, eggs, meats, muffins/sweet rolls, hot/cold cereals, potatoes, etc. You can also get omelets or eggs made to order. The food was better than we've had in restaurants and it was all you can eat! Nighttime reception was great too. Small snacks & free drinks (including alcohol). As for the comment about the bartender having a tip glass out, so what? If you choose not to tip her, there's no pressure on you to do so. As for restaurants being far away, I'm shocked. There are at least 2 main streets that go in both directions and include everything you can imagine....bbq, seafood, chinese, italian, family, fast food, steakhouses, etc. Also there's lots of drugstores, a huge Target and anything else you may need within about 10 minutes tops. There was a lot to choose from. Fort Lauderdale about 20 minutes away, South Beach about 30 and Boca about 15 in the other direction. There also is a fabulous Boca Museum of Art that is about 15 minutes away and well worth a visit. There is a fishing pier that rents/sells equipment and it's walking distance from the hotel (about .5 mile). The hotel provides beach cabanas/chairs for a small tip to the young man who carries it for you (but so what? we've paid $15-$30 to rent cabanas elsewhere). Free USA todays are delivered daily to your room and there are complimentary toys/rafts, etc to use at the pool/beach. Delicious oranges daily at the pool/beach. Knowlegable concierges in the lobby. All of our needs were met, even exceeded, and I'm happily arranging our return trip for next year.
It is not the hotel
Not a bad place. I did not like the "daily parking fee" since there was no other option. I would've much preferred they included it in the price. The service was excellent. The rooms spacious and always very clean. This place is catered more for the casual vacationere and not the adventurous type. I chose the place on the advise of one of the divemasters who suggested the place as a good option for non-diver (my wife). Definitely NOT geared towards divers. The food was only decent, pretty much the basic fare. The huge portions were split into several meals (that's how large they are). I had no problem with the hotel and the staff. They were attentive and eager to please. My problem was the guests! It is disheartening to see a crowd that is superfluous, with an overinflated sense of entitlement, and complete lack of manners. I've read people complain about garbage at the beach and the filthy pool. Well, guess who is to blame... The ignorant, disgusting guests... Too lazy and unconsiderate to dump their trash in the cans that were only 30 yards away. A clean pristine beach in the morning was transformed in a landfill of food-leftovers, glass bottles, styrofoam cups and other rubbish. Ditto for the pool area. I think this was a reflection on a significant number of the tourists that visit the area. People clouded by idiocy who have no qualms about throwing anchors on the reefs (I saw the damage) or their trash in the water (I fished out a beer bottle and a corn cob from a tube sponge, Ugh!) Would I go back? I doubt it... Not because of the hotel, but because of the inconsiderate guests who contribute to the destruction of a delicate ecosystem.
from A TripAdvisor Member
After reading all the bad reports my family and I were very concerned about the Embassy Suites. I paid the net direct rate and couldn't get a refund. However we were very pleased with the Hotel and the staff, and the location was ideal for us. The service we had was excellent, the rooms very spacious and very clean, we just couldn't fault anything. We hope to go back in the Autumn, I feel very sorry for any one who had a bad experience here, but if your complaints resulted in the high standard it has now achieved I would like to thank you.
If you need to unwind.....
Back from the beach last week, and I too, read the reviews before I left and was a little aprehensive about going, almost switched to Ft. Lauderdale location. I must say, the staff couldn't be nicer, the rooms were clean and bright, would have preferred an oceanview room, did try to upgrade, but the hotel was booked solid! I couldn't get over the amount of families there, considering there is NOTHING to do, for at least a mile. Thats were the nearest restaurant is, besides the one @ hotel. You do need a car , to explore the surrounding , beautiful city. I must say that taking cabs was not a problem. good restaurants are only a couple of dollars away, in fact we went down to Ft. Lauderdale on two occasions and the fare was $25. Boca/Mizner Park , only $6 or $7. I was there with my 80 yr old mother and she loved the beach, breakfast, drinks at night, etc. We would go back again!
t read the other reviews, read this one!
Before staying at the Embassy suites, I had read the other reviews, however none of the reviews really describe how nice the staff are at this hotel. I must say that the hotel staff did everything they could to make our stay extra special. The breakfast was great and there was enough food to feed the family ten times over. The hotel provides loads of free stuff to include towels, body boards etc. The only complaint is the distance from major stores, you will need a car if you want to shop, but the beach is nice enough not to leave. I will stay here again, as it makes a nice change from South Beach. If you have kids stay here, but be warned if you want a party, don't stay here.
from A TripAdvisor Member
Stayed for 6 nights during spring break, we were UK visitors and had travelled a long way to get to this hotel.
As a Hilton Diamond honors member we were hoping for our upgraded facilities, but 2 bottles of water and a room over the kitchen extractor fan was not quite what we had in mind!
When we complained front desk they were adamant that the fans do not start until around 10:30 am, how trusting we are to be woken at 06:30 am by the groaning of the fans churing out the daily bacon fumes.
Had to request to be moved 4 times before they eventually agreed 24hr later to move us to the opposite side of the hotel, (still not giving thoses ocenfront rooms away though) although they apparently have not had previous complaints re the extractor noise! (perhaps they should pay a visit to these reviews).
Bed linen never changed once during a 6 night stay, despite their 'policy' to change sheets after 3 days.
The pool area restrooms are distgusting and in need of a major clean. The spar pool water was so dirty you are unable to see to the bottom of the tub (yuk).
On the positive side there are plenty of sun beds available on the beach which you can have placed where ever you wish, there are plastic beach toys, doughnut floats & boogie boards to use for the kids.
2 hours free drinks as good as any embassy as is the breakfast although a little crowded, but standing in line is what we brits do best :o)
There are plenty of places to eat if you walk to the fishing pier, Flannigans & the raw bar next door were excellent value for money.
All in all a nice beach front hotel, but not worthy of the Hilton 5 star rating - and HH members receive little or no recognition what so ever here.
What a dump!
Front desk check-in (Nikki) was poor. No personality or even a smile.
Immediately told us that only a no-view room was available with no chance for upgrades because they were fully booked (Hilton Honors VIP member). Room had wet rug and was musty. Called Hilton Honors and found out better rooms were available, contrary to what Nikki said (no surprise). Able to change rooms after difficult negotiations with front desk and Mgr., Jeff. New room was "ok". Room was very outdated. Balcony is less than 12" wide. Beds, linens, and towels are very old. Found tiny bugs in and around the beds. All common areas are filthy and gross, especially the pool area and the floor by the elevators. 3-4 pool attendants sit in their shaded hut and offer no service other than to ration towels, when they are available, 3 times in five days we had to wait over 15 mins. for towels to be available. The $14 per day valet would be fair if that charge came with some service. No one EVER picks up the phone when calling to have the car brought up. Count on waits of up to 15 mins. Spoke to Mgr. Jeff Re: no valet service, he informed me that he will pass my comments on. To who, I wondered? Free Breakfast?, you'll get what you paid for. They haven't a clue on how to manage a Hotel and have no understading of customer service. Unless you're the ignorant travelers from Kalamazoo, you will hate this property. We cut short our stay and went elsewhere. The best part of our stay, was leaving.
Not what I expected
from A TripAdvisor Member
It wasn't what the website said it was. We paid $249 a night and thought it would be better than it was based on the other reviews. The free buffet breakfast was like a cattle drive and the food was overcooked and dry. The lobby and pool area always looked dirty. The room was big and clean but there were some stains on the carpet and furniture, the size of the suite was the ONLY good thing about the Emabssy Suites. Walking across the street to the beach was ok, but from the picture, it looks like its right on the beach. The staff was real friendly and helpful. The restaurant was real bad!!! The hotel could be a great place if they could get their act together. I expected more for the price. I'm looking for someplace else next year!
t go here.
from A TripAdvisor Member
This is a standard Embassy Suites Hotel. The room was begining to show a little age. With 5 of us, our room rate was around $300.00 per night, not including the wonderful $14.00 per day parking fee. (Which was not waived if you are a Hilton Rewards member like some other reviewers had said.) I thought the front desk staff was outstanding. Breakfast each morning was ok. Free happy hour was good. Beach items provided by the hotel were nice as long as you didn't need them after 5 pm. The boardwalk and jogging trail was nice but crowded in the am. There is nothing close to this hotel but the beach. So if you are into night life, fine dining, or shopping-you better have a car with a full tank of gas.
Pretty decent hotel
We spent about $225 a night for the suite. Pretty nice room. Bad couch, bad chair, very uncomfortable. Beds were too hard. Everything else was great. Two bathrooms, 2 tvs, fridge, microwave. Overall the hotel was in good shape. It's not as big and impressive as the photo on the website, but that's to be expected. The free breakfast and happy hour drinks are the best perks. The beach was actually across the street, so don't think you're walking out your hotel room and onto the sand. You have to deal with the street, the motorcycles, and the surfer dudes. I wish I was a Jewish retired person from NYC, I would have felt more at home. The worst part of the hotel, was the slow staff. They have one speed....slow. No motivation, but hey, they're handing out towels, and picking up your trash. The restaurant has very slow service, and of course features the $9.00 hamburger. There is nothing in the area to see. Any other restaurants are a minimum 15 minute walk. There is a 7-11, and a Subway in the area, but other than that, not much. Parking is a rip, $20 a day to park your car, not including the tip you gotta fork out every time you have your car retrieved. Next time, we're going somewhere with some life around it, and we'll shop around before dropping $225 a night. Let the old folks have this one.
Top Local Tips for Deerfield Beach
Why Deerfield Beach
Deerfield is close enough to Fort Lauderdale (and West Palm Beach for that matter) that you can always go there for the nightlife, arts, shows and events and yet have the peace and quiet of Deerfield Beach. Deerfield Beach is a cross between a sleepy little beach town and a modern small city - the best of both worlds.
whales rib/ kahuna's
You can't go to deerfield without a trip to the whale's Rib for some of thebest lobster bisque you have ever tasted! There menu is fresh and the prices are right! Kahuna's is a great local spot for some amazing frozen drinks and its a great atmoshpere. dinner at "the rib" as the locals call it, with drinks at kahunas afterwards and you will be relaxing without breaking the wallet
Try the Whale's Rib
Great fried seafood at the Whale's Rib - a completely unpretentious bar.