Historical Traveller Reviews of Acapulco Hotel and Resort
Great Hotel would definately reccomend
People are too much! This hotel was fine. The staff at the front des were not so friendly but it didn't really bother me much. The rooms we really nice, even if you don't have a nice view (we were on the side of the hotel we're we had partial ocean view.) The pool was beautiful there were tons of chairs to lay out on. The Breakfast was amazing!!! The only down side was that there was no bar or resteraunt to get food or drinks in. The hotel is very out of the way. There's really nothing around to walk to. We took a cab everywhere.........cabs are expensive. The pool was warm the jacuzzi's were really nice. I would reccomend this hotel to anyone that want to get away and relax. This is definatley the place for that. The hotel is very family oriented as well.
Good property, poor customer service
Stayed there from Sunday March 18 - March 24. Motel is nice and clean in a good part of Daytona Beach Shores. However; I won't stay there again. Booked room online and was told at check-in I had two reservations. At check-out, rate had jumped to current rate which was $40 per night more than confirmed rate. Be sure to take confirmation. Was told that motels typically jump to higher rate during guest's stay. There is a safe charge that must be removed if you do not use safe. It is less than $2 per day. Parking lot small for SUV's. Southside view is poor if you get oceanview room. NIce view of new highrise condo and parking lot however. North is much better. Breakfast is good, but no juice is offered and don't attempt to take any food to your room or you will be threatened with an additional charge. I had to leave my bacon strips on one of the tables. Pool was not heated. I guess when the temperature gets above sixty, they consider solar heat as their heated source. Elevators are slow. Maid did not vacuum room but was kind enough to lend us vacuum cleaner so we could do it ourselves. Guest in room next door was smoking pot on balcony. Dishes were dirty so we used paper plates, cups, and silver ware. This could be a real nice property if the customer service were better.
We stayed here so we'd be close to my inlaws who were caring for our dog for the visit. The hotel was better than we expected for the small price we paid! The staff was exceptionally friendly and the lobby was nicely remodeled in a bohemian theme. The rooms were large and very comfortable. We had a room that overlooked the ocean so it was an extra special treat. It also overlooked the pool which was beautifully maintained as well as the hot tubs. The hotel offered breakfast EVERY morning which was also a nice treat. Will definitely stay here again!
One rude desk clerk really spoiled it
This is a 1970's-80's era hotel that's been recently refurbished. The rooms are really dark - they're painted a dark yellow, and the dark furniture and light fixtures really suck the light out of the room. Don't expect to read in bed - there's not enough light.
The decor looks like they were trying very hard to be stylish and not make this look like another hotel room, but between the paint color, the light fixtures they chose, and the compact fluorescent lamps they use, it just doesn't work.
There was no desk in the room. There is a small counter with two chairs in the kitchen that you can sit at, however, it is very low, so you can't get your legs underneath and it's not very comfortable to sit at. With the microwave on the counter, there is only space for one person to eat - which isn't practical for a room with a full kitchen. A desk or small table and chairs would be a nice addition to the room, and there is sufficient space in the room to add one.
Kitchenette looked brand new, with a solid surface stove top.
The WiFi here was problematic. It was caught in an endless loop trying to get you to the page where you accept terms and conditions. (Until you hit accept, you can't get anywhere on the net.) That made it difficult to log on until you wiped out your cache and cookies. Once on, I couldn't get the VPN to work. In order to call tech support, you must call an 877 number - and this hotel will charge you a dollar to call a toll free number. I called the front desk and the clerk (who was pretty slow to check me in, come to think of it) was downright nasty when I first asked them to remove the block from my phone so I could place a call and then asked if I could call the hotel's own tech support (the internet provider is owned by the hotel itself) for free.
I then asked to speak with a manager. I was rudely informed that there was no manager on duty and if I had a problem there was noone other than the surly desk clerk to speak with.
I did speak with the tech support people, who were friendly and interested in fixing the problem. It's too bad that the front desk clerk missed the class on customer service. She had an attitude that could really ruin a vacation or business trip.
Loved the View!
Wow, what can I say. My wife and I stayed here for the Pepsi 400, (aka part of our Honeymoon) June 30 to July 3, 2006. This hotel was not our choice hotel that was booked through CAA/AAA, however, we were moved to this hotel as a result. We were pleasantly surprised. We were told that this hotel has just gone through some major renovations (the entire hotel and rooms redone) recently, due the hurricanes last year (2005). My wife and I stayed on the 3rd floor, ocean view with two double beds. The room was immaculate. Our room came with a kitchenette (including pots pans, utensils, etc) with refrigerator, stovetop, microwave, and in room deposit box (charged per day of use), and coffeemaker. The room was listed on the door at about $400/day, however we did not pay that rate. The pool area was very clean, and included two hottubs (very hot) and a full size pool with a deep end over 7ft. They have access to Daytona Beach from the back of the hotel through their gate. The front desk personal were very helpful to my wife and I. (our first time in Daytona). The hotel did not have a restaurant yet when we were there, but they were working on it. The only negative thing I can think off is the elevators. There is only two elevators for the entire hotel, and waiting for them may take up to 5 to 10 mins. Take the stairs to save some time. Also, there are not alot of restaurants in the area (within 5mi.) other than a IHOP. Either buy some food at the grocery store by the IHOP, (within 5 min drive) or go down the street to Daytona Beach (pier sides). Daytona Beach shores is quieter than the downtown area.
We booked this at the last minute for "Biktoberfest" - Most hotels in the area were booked and after reading reviews- we decided to give it a try. We were happy to find a newly renovated room with a mini kitchen and a slider that opened to ocean view. A couple of things that might bug some is the construction of a new condo going up on one side and the noise laying by the pool could get annoying and I had requested a flat pillow and for them to but a bottom sheet on our bed and unfortunately they did not have any flat pillows and they gave me another top sheet to put on myself. The one thing that did annoy us was that we trailered down our motorcycle and they did not tell us that we had to park the trailer off site and that it would costs us $10.00 a day additional. Just make sure you ask all the appropiate questions ahead of time so that you can avoid any surpises. All in all it was nice to be down in Daytona Shores, away from main street traffic and noise- it can get crazy with traffic during the fest.
The decor was extremely attractive, the lodging quite comfortable. My family and I had such a good time because of the friendly staff, the beautiful surroundings, and the proximity to shopping. The hotel is a cozy fit for people who don't like crowds. We look forward to staying there again in December!
WHAT A ROMANTIC WEEKEND!
My wife and I celebrated our 41st wedding anniversay in DAytona Beach, where we met and fell in love 42 years ago. We chose to stay at the Acapulco Hotel and Resort because it had recently been restored--major hurricane damage.
The room was delightful, the food delicious, the ocean view, employees, amenities all SUPERB!!! We can't wait until our 42nd anniversary.
from A TripAdvisor Member
I stayed here for a week in March of 2004, over spring break. We had problems at check in, and a high deposit that we were not informed about before then. When we got to the room, the door handle to go out to the balcony was broken, which they tried to blame us for (even after we called it in to the desk when we arrived the first day). On the second and fourth days, the housekeeper opened the door on us still sleeping without knocking or an appoligy. The minifrige was dirty, as well as the mircowave. The maid *yelled* at us for asking for extra cups in our room when we saw her in the halls, and told us that they count the number of cups she has when she is done with the rooms and cant give out extras to guests. On our last two nights, there were no parking spots avaliable so we had to park nextdoor in the driveway of a house (the owner of the house works at the hotel apparently) and walk 1/2 a block into the hotel with a homeless man begging for money there between the house and hotel. They give out parking passes to paying guests, yet will not tow cars at night who do not have the passes to allow room for the paying guests. And a note for spring-breakers: UNDERCOVER COPS! They tried to bust a group of us. Luckily we were of age but not everyone was so lucky and got arrested. Also, the cafe/resturant was filty! **BEWARE**
AA+++ Have activities everyday at the pool for the whole family!!
from A TripAdvisor Member
This was my first time to Daytona Beach and wasnt quite sure were to stay. I searched for weeks for the best deal plus we wanted a nice motel. Im very pleased with this hotel!! We were away from the main drag which with 2 children thats what we wanted!! I didnt realize when I booked the hotel that they had activities everyday at the pool!! The kids had ice-cream socials for 2.00, they also had tie dyed t shirts for the kid and adults- 5.00 for children and 6.00 for adults., they would play poolside bingo for prizes, We only paid 79.00 in July'04 and I thought it was a great deal! We even had the rooms with the full kitchen. When I say full kitchen thats exactly what I mean. They supply dishes, pans, silverware, liquid dish soap. I was shocked every room I ever stayed in with the full kitchen didnt supply everything we always had to bring our own supplies. I read earlier that they said they were a bunch of theives, I have to disagree my cousin lost her checkbook while we were there and the next morning when she checked in to see if anyone had turned it in and sure enough there it was!! She said they would have called right when they received it but didnt know where to find her since her room was in my name.All I have left to say is if you have kids this is a great place to stay!!!
Top Local Tips for Daytona Beach
There is a Hawaiian mini-golf across the street, but you need a car to get to most eateries.
go down the inlet
take a trip down to the inlet and enjoy the food at all of the restaurants at the inlet
eat at rossi's diner
this is a gem,its away from the beach and only a short drive.to 2240 south ridgewood ave.if you are on a budget and you have hungry kids this is perfect.home cooking very american not your chain rubbish,i would say the best food outlet in daytona. as a chef i was imprest with the service and the quality of the food.its not fancy pompus or aimed at the tourist,but if you are hungry and want to get away from the fries with everthing this is the place.