Submission date: 2005-05-20 - Date of Stay: May 2005
Submitted by: Dale Carver - From: United States
Type of Traveller: Young Couple - Age Group: 26 - 30
Bad experience
I checked the web reviews and found some negative reviews--boy, do I wish I would have listened. My Room faced the causeway that the "hotel" is facing. Don't let the pics fool you. They are not Gulf View!! I spent a week there and my experience wasn't pleasant. I stayed in the nicest room they offer and that was atop the 10 floor tower-Executive suite. This is a no smoking floor which was obviously not enforced. Half of my trip I spent smelling cigarettes from the neighbors. When I voiced my concern to the front desk they tried to solve the situation, but to no avail. Upon checking out I stated my displeasure with my stay regarding the smell of smoke, the noise from surrounding rooms, and the false claim of Gulf view I was simply told "oh well." I talked with guest relations since I'm part of the holiday inn club rewards and they were able to get me a 50% off the first night stay refund, but I still feel as though the hotel could have refunded half of my stay since it was not as promis...Read more
