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Star Rating:
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| No. of Rooms:
90 |
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| Phone:
561 395 5225 |
Fax:
561 338 9180 |
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| Total of 1 reviews |
Showing listings from 1 to 1 |
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| Submission date: 2005-06-07 - Date of Stay: March 2005 |
| Submitted by: Hugh Millar - From: United Kingdom |
| Type of Traveller: Family Traveller - Age Group: 51 - 60 |
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| Very disappointing |
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Our stay @ The Great Western In Boca Rato was very disappointing. Although the room was non-smoking(as requested) There was a strong smell of cigarette smoke, we fumigated the room without any great success.
The following morning I found a cigarette burn on my blanket which I found most offensive. I reported the odour of cigarette smoke and the cigarette burn on the blanket to reception who promised to have the issues dealt with. It was extremely disappointing that evening to find the bed had been made up and the offending bedding still in place, the distinct odour of cigarette smoke was also very evident. It appeared our concerns,wellbeing and comfort were ignored, we decided to move to another hotel.
On checking out the receptionist whom I had addressed the above issues with was on duty, I informed her that no action had been taken of my concerns and the receptionist was agreeably concerned and apologised stating she had reported my complaint to the housekeeper, as I had paid my bi... Read more |
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