Westin Washington Hotel

, Washington DC, United States
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Westin Washington Hotel

, Washington DC
4 star

Rooms: 400

1400 M Street - Washington DC - District of Columbia - 20005 - United States 202 429 1700
185 Traveller

Reviews - Westin Washington Hotel

Historical Traveller Reviews of Westin Washington Hotel

’re looking for is a room, this place is great

from stormer21
I booked this hotel cheap ($95/night) off Hotwire, and it was worth every penny of that price. But it did have its issues.

The room: GREAT. I really, really, really liked it. Very comfortable and very clean. Not huge, but roomy enough. Very comfy bed and a really nice chair at the desk, which I very much appreciate.

The service: Everyone was nice and helpful. They were very friendly, although a little too chatty for my taste. I ordered room service for breakfast and when the guy arrived, I had just showered and was still in my robe. He set my food down and proceeded to HIT ON ME!! He offered to give me his phone number and to show me around the city. I was really uncomfortable standing there undressed, trying to get him to leave.

The noise issue: The 14 story "Atrium Court" thing sounds nice, but it's not when your room overlooks it. Try to get a room facing the street. The walls and high ceiling create these amazing acoustics, so sound carries upward. Additionally, I was right over the restaurant, the dining area of which juts into the Atrium. Apparently, when they have a large party, they put 5-6 tables together in the seating area in the Atrium, which was directly underneath my balcony. I don't think anyone was being particularly loud, but parties of 15 of so usually make some noise. I was seven stories up, but it sounded like the party of 15 was right outside my room. I stayed for 4 nights, and this happened every night. The music from the restaurant also carries like this and can be quite loud. I didn't complain, so I don't know if they would have switched me.

The room service: The food is fine, but definitely nothing special and not worth the price. If you really want room service, just order the sides and maybe dessert. The best dinner we had was when we ordered sides of mashed potatoes, asparagus, macaroni and cheese, and bananas foster for dessert. The sides are large so you can share.

The power: I lost electricity to my room. A few other rooms had this same problem, but the rest of the hotel was fine. They told me to stay in my room and wait. No one bothered to call and give me updates or anything, so I just sat there in the dark for 2 hours. I finally called them back to ask what was up. They said the power should be back in an hour (which it was). They offered to give me free breakfast in the morning, but then they charged me for it anyway.

The bill: The bill they gave me was correct (except for the breakfast issue). Between room service, dry cleaning, and internet access, it was about $150. But they put a hold on my credit card for more than double that amount. Why? I don’t know.

Overall: if all you’re looking for is a room to sleep in, this place is great.

Nice hotel... a bit loud

from avillebud
I stayed here for one night while attending a convention. The walk to the convention center is ~ six block... not a bad walk during the winter, but it was really humid... I did not walk back to the hotel. The hotel is ~ four blocks from the metro.

The front desk was staffed with friendly people... I was able to upgrade to a suite as I am a Platinum member with Starwood. The pictures included are of the suite. It was a nice large room. Everything in the room worked well. The bathroom had a nice tub with jets and it was in working condition.

The hotel has a nice gym. It is not huge, but it will work for a few days.

My problem with the hotel was the music in the atrium. That alone is not a problem, but you can hear it in your room. The music was playing until at least midnight. It did not keep me up as I fell asleep, but I can sleep though anything.

I only stayed here one night, but I would give it a second shot.

Nice, but lots of glitches

from Southside
My wife and I stayed at the Westin City Center last week for a couple of nights. It had a decent rate going ($189/night) that fell within her budget for a business trip that I tagged along on.

We had a mixed experience. We were greeted cheerfully at check-in and were even more cheerfully upgraded to a suite when I casually asked whether a better room was available. (My status is only Starwood Gold, which normally does not get this kind of upgrade.) More generally, the personnel in the hotel were friendly and helpful.

The suite was unusual in both good and bad ways. It juts out into the hotel atrium and is nice in that it does not adjoin any other rooms. It also has a nice-sized balcony overlooking the atrium. A flat-screen tv in the bedroom and a very large one in the living room

OTOH, and while we still very much appreciated the upgrade, the suite does get a fair amount of music drifting up into the atrium fairly late into the night, until at least 11 p.m. or midnight. I imagine this is the same for the many other rooms that face the atrium. Not so loud that it kept us from sleeping, and not featuring loud drumming or thumping, but definitely an intrusion. The windows all face onto the atrium, not out onto the street, so light sleepers who don't have ear plugs might want to specify a street-facing room or simply seek another hotel.

Also, the suite is set up a bit oddly--many of the pieces of furniture and fixtures are close to each other and you have to squeeze by some of them in the living room, bedroom and especially bathroom.

Various other glitches: the jets in the jacuzzi tub didn't work; it was necessary to hold down the toilet handle to get it to flush; the bedroom phone didn't work; and the pre-check-out bill incorrectly billed me rather than my wife, despite the fact that at check-in we'd requested she be billed even though I'd originally made the reservations in my name. Correcting this meant we had to wait on line at check-out for about 15 minutes. The staff were nice enough to offer those in line canned energy drinks for the road, but we would have been much better served by their opening up another check-out line.

In view of our short stay, we didn't bother to try to get the other glitches corrected.

The selection of tv channels and on-demand movies was adequate but not extensive--maybe 20 or so of each. The $35 (or was it $39?)/night parking seemed on the high side, but perhaps I just don't know the DC market that well.

We didn't eat at or order room service, so nothing to add in that department.

A friend was staying in a regular room. It looked decent--not expecially large or small.

On balance, I'd give the hotel a C+ or B-. If the price were right, I would give it another try in the hope that the friendly attitude would remain (with or without the upgrade) and that the glitches will become less common.

Good choice, great rate!

from recgator
I got a rate of $119/night for the 4th & 5th of July. The renovations that other members have mentioned are complete in the rooms. I asked the staff and a couple of things are still being done in the hotel, but nothing visible to me. Again - the rooms are all updated.

Big LCD Tv in the room, comfy bed - it was good!

My husband had a cast on his foot, and the distance to the subway (about 4 or 5 blocks) was a little far for him. It's not RIGHT next to the sights, but if you can handle walking a bit, it seems to be a great deal on the weekends.

Best part: Pitchers of ice water for the guests - each one filled with a different fresh fruit, to give the water a little flavor. I tried cantelope, strawberry, and lemon. Yum!

Great hotel, service good but a little spotty

from everglades_gal
I stayed one night in July 2007 using Priceline, and only paid $125 including all taxes. No one mentioned Priceline at check-in and they put me in a gorgeous corner room with a balcony overlooking Thomas Circle. The room was simply wonderful - completely renovated and upscale. The colors were muted and I thought it looked quite sophisticated and appealing. The hotel itself was beautiful as well - the lobby, hallways, etc.

The location isn't quite as great, but it's not bad by any means. About 3.5 blocks from a metro but Thomas Circle can be confusing, as you are not sure where M Street is and which side of the circle the hotel is on (the left side if you are traveling north up 14th). I had dinner at DC Coast, a wonderful restaurant only 2 blocks from the hotel.

The hotel was nicely set up for working - a lan line to plug in for high speed internet access. The chair was wonderful and the desk was the right height with a surge protector strip so you could easily plug in your devices. However, their business center was a nightmare. First, the staff told me it was in the lobby and it wasn't - it was on the lower level. I had to use it before check out and dragging my luggage all over looking for it wasn't fun. Second, you have to swipe a credit card in a stand-alone machine to access the computer, and then you have to swipe it again to access the printer. The directions in doing so are not intuitive - I kept getting a message to check the printer paper before I swiped the card, even though I had already done so. I told the front desk manager (who checked me out) that this was a real blight on the otherwise excellent stay. If they want to charge me for printing, that's annoying enough, but at least make it easy. They told me that it was left over from the Wyndham and they were going to completely renovate it.

Service was generally good -- certainly very polite and helpful -- but had some spotty patches. Their check-in desk only has two spots to check people in - I can imagine this gets crowded during peak periods. I had room service twice and the first time, they forgot two items with my order. (The food was very good, btw.) I set a wake up call and they never called. Thank goodness I had set my phone alarm or I would have been in deep trouble. Finally, when I checked out, I was already feeling impatient b/c I had wasted all that time trying to print. Well, two employees stood off to the side, just out of my sight, at the check-in desk, talking to each other, oblivious to the fact that I was waiting to check out. It wasn't that long -- just a few minutes -- but long enough to annoy me further considering I was already feeling impatient. Turned out that one of them was the front desk manager.

Despite these small snafus, I did enjoy the stay, especially the really nice room. Since I tend to stay in the room a lot and work, I appreciated the upscale and sophisticated design. I would stay here again without hesitation.

Solid Hotel - Still working through Changeover

from cwilly
I'm in town for the summer in D.C. on business meaning my client, not me, is paying the bill. So, with no possibility of buyer's remorse, I felt like this is a solid hotel. I've stayed in two other SPG (Sheraton/Westin) hotels in the D.C. area and I actually like this one the best.

The rooms are of good size. Great flat screen televisions. And I like the room remodel. Sleek room and sleek bathroom, in my opinion.

That being said, I think the one issue at this hotel is the fact they're still changing over from Wyndham. Some rooms are still under construction and overall they don't seem to be a tremendously tight ship quite yet from a staffing point of view.

But overall, I like this hotel. Very nice. They'll work out their changeover bumps soon and it will be even better.

t worth it

from flyingdutchman06
Yes, the Westin does have a very good location in Washington D.C. But no, I didn't find the staff extremely helpful. Perhaps it was the Independence Day that made people grumpy before and after, because even the simplest question (where is the nearest metro station) was met with a sigh or a shrug. The food in the restaurant is not bad, but lacks fantasy. I'm sure you can get nicer food for the same price elsewhere, probably with a less chaotic service. The worst thing about the hotel is the wafer thin walls. You can literally hear everything your neighbour says or does. Unbelievable for a hotel in this price range. Amenities are dull, as is the bathroom in general. In all, I'd only recommend it if you can get a really good rate through their website or one of those auction sites.

Loved the Westin Washington DC City Center

from TZNY
Excellent!!!!!!

Great Staff in an Otherwise Average Hotel

from Tim2458
Formerly a Wyndham (some cabbies still only know it as the Wyndham), this is a centrally-located hotel within walking distance of Dupont Circle, Logan Square, St. Matthew's Cathedral, and the White House. Upon arrival, you are greeted by a most friendly and courteous staff. Check-in was a breeze. Our room was on the eighth floor overlooking the lobby. Since it was an inside room, lighting was not well designed and the space always seemed a bit too dark. The two "Heavenly Beds" were comfortable, but high off the floor, making it difficult for my 88-year-old, 4-foot-10 mom to get in and out of hers. The room decor was fine and indistinguishable from other recently built or renovated Westins. TV selections on the LG flat-screen were surprisingly limited. While the bathroom was very clean, I almost tore my hand open trying to turn the handle to get the hand-held shower (Mom's preference) to work. A maintenance man also could not get it to work. The regular dual-head shower was fine. The concierge provided info and sold tickets for a "trolley tour" of Washington, which covered most of the city. Again, it is the staff that make this hotel special. I did not use the gym or pool, but was very disappointed that the business center was literally ripped out of the walls, leaving absolutely no business services available. The nearest Metro is three blocks away and cabs are plentiful (but very expensive). We did not eat at the hotel. Pancakes were $14. I went a block away to Caribou Coffee and brought something back to our room. Weekend rates are a bargain (we paid $119 a night through the Starwood Hotels Web site). Overall, a good hotel, but not one of the better Westins in which I've stayed.

Affordable and in a great location...

from imjustjoshinya
Excellent location and affordable. Recommend to anyone looking for an excellent room on a budget.

Top Local Tips for Washington DC

Nat'l Portrait Gallery, Spy Museum The newly renovated National Portrait Gallery is terrific. Could spend a half day there. Spy Museum is of interest mostly to 9-15 year olds and those really intrigued by the intelligence community. Otherwise, probably not worth the $13 admission.

Potbelly's Potbelly's has great sandwich's. Open for breakfast, lunch, and dinner. Cost three to four dollars per sandwich. For a quick and very good meal eat here. Not fancy but not like a fast food place. Also if you have the time go to a Nationals baseball game at RFK stadium. Easy to get to on the Metro and you can get great tickets cheap.

Taxis? Dont. They suck. They are not on the meter system. Drivers have attitude problem and not professional. Compare to London Taxi Drivers who have to go through extensive training and certification, the taxi drivers in this town are probably the worst thing about this town.

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Other names for Westin Washington Hotel

  • westin washington dc city center
  • westin washington dc
  • washington dc westin
  • Address: 1400 M Street - Washington DC - District of Columbia - 20005 - United States
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