The Liaison Capitol Hill, An Affinia Hotel

, Washington DC, United States
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The Liaison Capitol Hill, An Affinia Hotel

, Washington DC
4 star

Rooms: 343

415 New Jersey Avenue - Washington DC - District of Columbia - 20001 - United States | 866.246.2203
712 Traveller

Reviews - The Liaison Capitol Hill, An Affinia Hotel

Historical Traveller Reviews of The Liaison Capitol Hill, An Affinia Hotel

Good value

from Goodman2
I booked, with some trepidation after having read previous reviews, a four night stay at the Liaison from June 25-28. I decided to take a chance given the outstanding rate I received and the fact I consider myself to be relatively “low maintenance” traveller. The hotel staff were very friendly. I called two nights in advance to confirm the hotel had my reservation, and asked if I could store my luggage upon my arrival early in the morning. No problem. The room was clean and the king sized bed very comfortable. The air conditioning was fine. There was no flat screen television in my room. Although there is no restaurant in the hotel at this time, I noticed a menu posted in the elevator (lunch type items) for the roof-top pool. There was a safe, coffee maker, iron and blow dryer in each room - although no fridge. There is a liquor store a few steps away that sells cold water, soda, juices and confectionary.

Personal safety is my number one priority when visiting a major metropolitan centre, and I can say this was never an issue during my stay. One will likely encounter homeless people in the surrounding area - but my observation was this would hold true for many areas within the Capital Hill district. I was told by locals the area was not particularly renowned as a problem neighbourhood, but added it would be prudent to travel to and from the hotel by taxi at night. During daylight hours, it is a ten-minute walk to Union Station for Metro access and a short walk to the Mall.

My only complaint was the walls are “paper thin”. You can literally hear conversations in the next room (I simply turned up the fan in the room). Bottom line: Great value at a discounted rate.
Management Response from LiaisonAffinia
Dear Goodman2,

I truly appreciate your feedback. I am glad you had a pleasant stay and hope you will come back and stay with us very soon when our restaurant, Art and Soul is open and the finishing touches of the hotel’s renovation are completed.

Warm regards,
Dani Elhachem, General Manager
The Liaison Capitol Hill, An Affinia Hotel

Used to be Holiday Inn on the Hill?

from Sweetchic
I stayed here with a co-worker when it was called Holiday Inn on the Hill for a business conference & Capitol Hill visits back in February 2008. When I went to write a review for Holiday Inn on the Hill all the posts were suddenly gone? After some research I found they switched names. On a positive note the location was great in relation to the Capitol. Our room had just been redone, or so they said, new beds and linens old door frames and curtains of different sizes, also we had a safe in the room but no fridge? The problem we had was all the construction going on our floor and tripping over the carpenters in the hallway, trim work hanging and the smell of paint and all that goes with remodeling. I guess it was greed to fill rooms, our floor should have been closed while remodeling.
The pool was obiviously closed that time of year being a rooftop one and the workout room was up there also but inside and with no one around a little scary if travelling alone. The conference rooms were nice and the food we had there during the conference was good. Dissapointed that both the lounge and restaurant were closed at the same time while we were there.
I know previous posters under Holiday Inn on the Hill complained of noise from the nearby firehouse, we didn't have that as much as the heating unit kept kicking on in the middle of the night and was quite noisy, and construction started at 5:30/6:00am when we were trying to sleep.
Overall clean, and they were helpful to hold our bags after checkout but I was puzzled that the conference discount rate was 250.00 a night for what the hotel had to offer us at the time we were there it wasn't worth it. I would be interested to see how it is after they finish all the construction, that is when they finish?

Location, location, location

from sy78800
My wife and I stayed at the Affinia Liaison for our 28th wedding anniversary. In general, we were satisfied with our stay. We booked the $109/night weekend rate. Based on the location, we felt that the price was fine.

The good:
You cannot beat the location. You are two blocks from the Capitol and two blocks from Union station. We parked the car and did not use it once during our stay. The neighborhood seemed safe. We experienced no issues walking in the area, even at night. There is a shelter a few blocks to the west, however, there are no tourst attractions in that direction. The rooftop pool is nice in the evening. It was nice to go up there for a few drinks to end the day. We found the staff to be very polite and accomodating. They responded quickly to anything we asked for. The Charlie Parker steak house is two blocks away for fine dining. Affinia also offers a selected number of pillow types. I tried the memory foam pillow. My wife was very happy with the standard down pillows.

The bad:
The hotel is still under renovations, so, there is no restaurant. It should be finished soon. We walked to Union Station for breakfast (full breakfast for about $5). The building is definitely dated, but, the alternative would have been to demolish and rebuild. Affinia made a business decision to renovate, so, they had some constraints. With that said, I think that Affinia did not get the best value from their contractors. Some of the renovation work in the rooms is shoddy. The room quality is acceptable at the reduced rate, but, if Affinia starts charging the same prices as their NYC hotels, I would question the value. Our room had a faint smell of cigarette smoke. We reported this (we did not want to get tagged with the $250 cleaning fee for smoking). The housekeeping staff sprayed some air freshener to hide the smoke smell. Again, the staff was very responsive; this is more an issue with the use of an old building. I believe tha Affinia needs to change their web site in order to reflect what is actually available at the hotel. They have not gotten around to putting flat screen televisions in the rooms and the bar/restaurant is not open, yet.

The ugly:
Get ready for sticker shock when you park your car. Valet parking will run you about $45/day. Self-parking cost us about $37/day. I hope my car enjoyed its accomodations!

At the price, my wife and I would stay here again. The beds are comfortable and we like the location. I expect Affinia to bring the hotel up to their NYC hotel standards.
Management Response from LiaisonAffinia
Sy78800,
Thank you for taking time to provide us with feedback. I appreciate you taking the time to share the good as well as the not so good. We certainly value your feedback and will use it to make the necessary adjustments. The renovation process is soon to be completed as you indicated. We hope to have all of the elements that Affinia hotels bring to our guests very soon. We would certainly love to have you back when you return to DC. We feature a walking kit which includes an IPOD for use while in DC. This IPOD is loaded with sights that are touristy and others that are not too touristy. We will have one waiting for you next time around. We look forward to having you back!

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

Would stay here again and recommend to friends

from katie12302
I'm quite surprised to hear that others didn't particularly enjoy their stay at the Liaison Capitol Hill Hotel. My mother and I recently returned from a nine night stay at this hotel and I would definitely stay there again and have recommended it to friends. The location is very convenient--it is a five minute walk to Union Station which houses a central Metro Shop, Amtrak station and a decent variety of restaurants. It is about a fifteen minute walk to the Mall and everything is widely spaced in D.C. so walking often takes more time than expected, but all things considered, this hotel is very well located. We had a few quibbles--the restaurant wasn't up and running yet, the staff seemed a bit inexperienced and our room was never quite as cool as we would have liked, but all in all, it was a very pleasant experience. The rooftop pool is relaxed and provides a patio oasis, the fitness area features new cardio machines and weights, the rooms are clean and comfortable. Having stayed in a number of other hotels in Washington, this is by far my favorite and I would definitely seek it out again.
Management Response from LiaisonAffinia
Katie12302,
Thank you for the wonderful feedback. I will be sure to share with the entire team. I am glad that we will be your destination of choice when staying in the DC area. Our restaurant is expected to open late this summer with celebrity Chef Art Smith at the helm. We look forward to welcoming you back!

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

Very disappointed-Fancy hotel that cant do the basics

from dperri1
Overall rating - 2 stars

The hotel lacks basic services
1) No restaurant

2) No vending machines. If you want water after hours the only option is $6 bottle in the rooms

3) Room service does not offer iced tea

4) Asked for late check-out, which was granted. in that extra 2-hour period housekeeping came by twice and callled 2 more times. so much for getting a nap

5) I asked the front desk to make some fotocopies. The supervisor was unsure whether they had the capability to do this. She was able to, but delivered copies of poor quality. Hardly what you expect from a hotel that wants to be business friendly
Management Response from LiaisonAffinia
Dear dperri1,

Thank you for taking the time to provide us with feedback regarding your recent stay at The Liaison Capitol Hill. We certainly value your feedback and want to ensure that we deliver on our brand promise. Please allow me to apologize for the inconvenience that we caused you. We are very excited about the restaurants long awaited opening this summer. We know it is well worth the wait, as we are very excited to announce that celebrity chef Art Smith will be at the helm of the new endeavor. We hope that you will come back and give us another opportunity to show you a truly wonderful experience in the near future.

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

More than worth the money

from Kayro43
Like was mentioned before, the hotel is in an upgrade process; however, it is still a really nice place to stay. The location is a less than 10 minute walk to the capitol, the mall, and chinatown. I got a super low rate off of hotwire and could not have been more pleased. The pool on the roof is open, and the lounge / check-in desk are both in full operation. The beds are amazing, and there is a pillow menu. There is not a restaurant open in it yet, but there is an Au Bon Pain near by if you're looking for a quick breakfast. The only word of advice I give is to print out your confirmation papers, they do seem to be having trouble with getting this information from their respective websites. I would absolutely stay here again, and even pay more than I did.
Management Response from LiaisonAffinia
Dear Kayro43, Thank you for taking the time to provide us with this very valuable feedback regarding your stay at The Liaison Capitol Hill. I will certainly share with the entire team. We pride ourselves in delivering exceptional services as well as products. Please continue to keep us in mind whenever your travels bring you back our way. We would love for you to create a profile on our myaffinia website. Please allow us to customize your next visit to DC. Have a great day.

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

Good location, poor renovation.

from commercialloanbroker
Just got back from our trip to DC and was disappointed in the Liaison Capitol Hill Hotel. I supposed I should not have been surprised after how much difficulty we had before we even arrived. After I made the reservations online with no problems (thank you, Hotels.com), my wife called the hotel to ask some questions (was the pool open, what’s the height of the ceiling in the parking garage, could we request a renovated room, etc.). When she asked if their renovation was complete, the woman rudely asked, "Who am I talking to?" It went downhill from there.

Since my wife had no luck, I called back a few days later to ask the questions and was put on hold. After 10 minutes, I hung up and called back. I was put on hold again. After 10 more minutes, I called back and asked if there was a better time for me to call. They promised to call me back. They didn't. After 90 minutes, I called them yet again and finally got my questions answered.

The hotel supposedly just went through a multi-million dollar renovation. I would hate to have stayed there BEFORE the renovation. When I made the reservation, I hoped that it wasn’t just a dump that had lost its flag (used to the Holiday Inn on the Hill). Not sure why it changed names/ownership, but in the end I guess it’s somewhere in between.

The lobby had a stale odor to it and the rooms smelled musty. Very low ceilings in the rooms (I know a renovation can't help that). Overall, the rooms were cramped. The tiny bathrooms did not have fans, so even a quick shower rendered the bathroom an unusable sauna for quite a while (hot and steamy). The water was very hard and was unkind to everyone’s hair.

We were told that all rooms had been renovated. Again, I’d hate to have stayed in them before the renovation. The door to the bathroom was difficult to open and close and flakes of paint drifted to the floor each time you opened it. The “wood” on the side of the sink next to the toilet was peeling. The A/C had to be set at 67 just to keep the room at 72. No big deal, once you figured it out. The swimming pool on the roof was in decent shape, though there’s really no view. You know you’re up in the air (10th floor), but you pretty much just see the top few floors of surrounding buildings. You have to be a fairly tall adult standing right up against the fence at the edge of the building to see anything. And even then, you can’t see much.

There was hair on the bathroom floor when we checked in. Doesn’t exactly make you feel great about the cleanliness of the towels and linens.

I would not recommend walking west of the hotel at night. You’ll be passing a very large homeless shelter on E Street. And even during the daylight, I didn’t necessarily feel all that safe walking by there, what with a number of people milling about in front of the shelter. But in a big city, you’re going to have to deal with some of that, unless you take cabs door-to-door all the time. I will say that the only times we were ever approached or otherwise bothered was on busy downtown streets in front of restaurants, etc., or at Union Station - not on the walk to and from the hotel.

I’d say the hotel was worth the $90 per night we paid for Friday and Saturday nights for the location alone. It’s an easy walk to Union Station and the Capitol and a reasonable walk (if it’s not too hot) to most other sites. But it certainly was not worth the $300 per night we had to pay for Tuesday or the $279 for Wednesday or even the $195 per night for Thursday. Our average cost per night (with taxes) was $225. I guess I shouldn't be surprised in the quality of room I got for that price, but I have to wonder if another $50 or $75 per night could have put us in a much nicer hotel.

I would recommend this hotel for a short weekend in DC if you can get the $90 per night rate on Friday and Saturday (and you take cabs in the evenings). But if you’re staying for 5 nights, or longer, as we did, I would look elsewhere.
Management Response from LiaisonAffinia
Dear commercialloanbroker,
Thank you for taking the time to provide us with feedback with regard to your recent stay with us at The Liaison Capitol Hill. We certainly appreciate you taking the time to let us know of your experience. I cannot apologize enough for the issues that you encountered during your visit. As you may know, we recently rebranded as an Affinia property. Although our renovations have been delayed, we hope to have a final product very soon. We pride ourselves in delivering exceptional services as well as products. I can certainly see that we failed to deliver on our promise to you.

Once again, please allow me to apologize to you for the opportunities encountered. Thank you for providing us with feedback. If your travels bring you back our way, please do not hesitate to let me know so that I can personally assist in the arrangements. We would love to have you back and show you a true Liaison Capitol Hill experience.

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

Not Finished Yet

from littlemissknowitall
We booked a special promotion rate through their hotel website before our stay. It was a prepaid rate. The hotel listed all kinds of great amenities, so we were very excited. Our trip was for a romantic getaway, for our 10th anniversary. We are by no means inexperienced travellers--we travel overseas and throughout the US quite a bit.

Arrived on foot as its only 2 blocks from Union Station, to find that we couldn't use the front door, and instead had to dodge parking lot traffic to enter through the parking garage door. We walked right by the check in desk because we thought it was a registration table for a conference! The lobby wasn't finished yet, nor was the restaurant or the rooftop bar. So they were running check in from a conference-style table right next to the elevators.

First, they did not have our prepaid reservation. Luckily we had our printout and were able to get it sorted out. We went to our room, only to find that it obviously wasn't ready for people to stay in it yet. The bed was made but that was about it! The furniture was all jumbled up in one corner, the mirror was sitting on the floor ready for hanging and there was a need for several paint and wallpaper touchups. The bathroom door did not close all the way, due to the way they had remodled the room. (There was a 3/4" gap from a buffer at the bottom of the door, lined right up with the toilet, so there is NO privacy in the room. I talked with other guests who had the same issue.) The hallways had holes in the walls where they had not finished electrical and other work. The wallpaper showed every blemish under it--they had not fixed the walls, just papered right over it.

They had advertised a welcome cocktail in the evenings. No bar, no cocktails. They had advertised 42" flat screen tvs in every room. Nope. Regular tvs. They did have the pillow selection and the Aveda products in every room.

I also heard many others having the same trouble we had at check-in. They'd prepaid but the hotel didn't have their reservation. They didn't have proof so they were left scrambling to find a hotel room after their credit cards had already been charged.

To add insult to injury, they tried to charge us AGAIN as we checked out. The manager gave us attitude, as if WE were the crazy ones, saying our card had never been charged when our printout from the hotel's own site clearly showed it had.

The location is great--four blocks from the Capitol, two or so from Union Station. Decent diners and restaurants nearby. (none in the hotel, yet.) I looks like it will be a nice hotel once its finished. But since it opened in April, I'm very disappointed that its still not ready for guests!
Management Response from LiaisonAffinia
Dear littlemissknowitall,
Thank you for taking the time to write a review. I apologize that your experience was not favorable. As you mentioned, the hotel has gone through extensive renovations over the last 5 months. The renovation in most areas has been completed. We continue to work very diligently on our hotel in order to provide each guest with a wonderful experience. We thoroughly inspect every detail of the hotel, from the walls, to ceiling to lighting. It is important to us that our guests’ experience is a memorable one. We hope that you will come back, we assure you that your next experience with Affinia Hotels in Washington, DC will be a great one.

Best,
Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel

Great location great deal!!

from jtrigo
Great location!! We could walk to the Capital, The National Mall and Union Station is only two blocks away. Really for the price it was a great deal. I saved $1100 staying here instead of the Wardman Park Marriott where my conference was being held. If you can tolerate some inconveniences (restaurant not open and no vending machines to purchase water) it is just fine. In fact, one night we needed water and the front desk person left and came back with 4 water bottles. Room was modern looking, view was decent. Pool opened while we were there and serving drinks and food pool side. The restaurant should be opening very soon. I took my husband, 2 kids and grandma and grandpa and everyone was real pleased. Also the bed is very comfortable. The Hyatt is right across the street if you want breakfast.
Management Response from LiaisonAffinia
Thank you jtrigo for the great feedback. I am glad that you and your family enjoyed your experience. Please come back to see us soon!

The Liaison has a long way to go...

from rfleis
We just returned from a weekend stay at the Liaison Captiol Hill celebrating my wife's birthday. I booked the hotel based on the Affinia hotels website which advertised (among other amenities) a restaurant, bar and rooftop pool. The hotel is still going through renovations trying to transform a Holiday Inn to the Liaison and does not YET HAVE a restaurant, bar or pool available. Quite a disappointment. It wouldn't have been so bad if the website would have stated that the renovations are not yet completed and my expectactions would have been lowered. I consider this false advertising. If you are considering staying at this hotel, reconsider! And finally, I had arranged for champagne and a birthday cake to be in our room as a surprise for my wife. When we checked in the clerk at the desk said "You orderd a cake, right?", which ruined the surprise for my wife. We will never stay at an Affiina property again.
There were other issues with the stay (doormen with attitutudes, check-in/check-out waiting times etc.) but adversting a non-existent restaurant, bar and pool is just wrong.
Management Response from LiaisonAffinia
Dear rfleis,

I apologize that your experience was not as enjoyable as it should have been. We are working on our website to make sure it reflects where we are in the renovation process. A recent and extensive renovation will make The Liaison Capitol Hill an even more comfortable place, better equipped to serve and to satisfy you. We are looking forward to these rapidly developing improvements:

• Our rooftop pool will open in time for Memorial Day weekend on May 22nd. The roof will feature a grill and bar where we will prepare made to order food and drinks for guests on the weekends and on Memorial Day.
• Our celebrity chef run restaurant will launch in August, featuring nationally renowned culinary delights and plenty of scenic outdoor seating.
• Our lobby/lounge renovations will be unveiled early this summer and will provide a chic ambience and a gathering place where guests will want to relax and connect.

I’d like to assure you of the progress we are making and ask that you will consider giving us another chance to ‘wow’ you. We are at your service to provide a customized stay with amenity offerings to include: our luxurious Affinia bedding and six-choice pillow menu; Aveda bath amenities; Walking Tour Kits; spa services and more.

All of us at The Liaison Capitol Hill are here to ensure that your stay with us is enjoyable, comfortable, and memorable.

Best,

Dani Elhachem
General Manager
The Liaison Capitol Hill, An Affinia Hotel
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