Phoenix Park Hotel

, Washington DC, United States
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Phoenix Park Hotel

, Washington DC
4 star

Rooms: 149

520 North Capitol Street NW - Washington DC - District of Columbia - 20001 - United States Hotel Website | | 202 638 6900
441 Traveller

Reviews - Phoenix Park Hotel

Historical Traveller Reviews of Phoenix Park Hotel

Rough start, but got better

from A TripAdvisor Member
I love this website, but I have to admit it almost drove me crazy. I wanted to find a hotel in a good/safe location, clean, good rates, and great reviews by everyone on here. Guess what? It didn't happen. I finally realized that some people are just harder to please and everyone is going to look at things differently. For those of you reading this, keep in mind, I'm easily pleased and not that critical. So let's begin this journey.

I was able to get a very good rate of $139.00 for my first 2 nights and $79.00 for my last 2 nights. When I arrived on the evening of July 12 I was informed by a man at the front desk that this was incorrect and that my 1st night would be $199.00. When I told him what I was quoted over the phone he became very hostile and angry. He began yelling at me in front of numerous other guests and said I was wrong and that "The customer is not always right." He insisted on seeing something in writing.......which to my fault, I had nothing. Please people, if you book from this hotel or any hotel if at all possible get a fax or some type of written confirmation. After about 5 minutes of taking his abuse and him telling me I should consider myself lucky at getting the rate of $199.00, my friend asked if it would be possible for us to at least get our dinners comped at their restaurant since a mistake had been made.......wrong move. "You will get nothing from me! I will give you nothing!" was the response.

I went to my room (620) and was very pleased with the accomodations. It was clean, and the air conditioner worked perfectly and I do like it a bit chilly. The bed was comfortable and it was plenty big enough since I was travelling alone. There was no view from my window except of a brick wall, but at night it seemed to be quiet and I had no problems going to sleep. I had no problems at all with the room itself.

Now let's talk location. When you look down the street you have a great view of the Capitol. You are about a block from Union Station with the Metro and it is very convienant. I felt a little uncomfortable walking alone at night from the metro to the hotel. There are alot of homeless people that gather along the block that you have to walk and they can be a bit aggressive. If you are with a group, you will be fine.

By the way, the next morning after checking in I went to the front desk and asked to speak to a manager. I explained to the front desk lady about my trouble the night before and she said she was aware of it and that $60.00 had already been deducted from my 1st nights stay. They did realize the mistake and they made good on it. Of course that doesn't change the rude behavior I received when I arrived. I just finished a letter to the manager and I will send that off this evening.

Overall, Don't expect alot of luxury, and if you're ok with that (as I was) then this could be the place for you. Be careful at night if you're by yourself. Most importantly get some type of written confirmation (a fax, etc.) If I would have had that, there would have been no problems at all.


from A TripAdvisor Member
I had reservations for 3 days, but only stayed in the hotel for 2 days. I will not repeat all on the horrible things other guests already mentioned. THEY'RE ALL TRUE!

I stayed in room 707. Upon entering the room, it was humid. The air conditioner was on "cold", but did not work. I had to visit and/or call the front desk 5 times before someone came to look at the unit. The repair person pretended to fix the problem, but 2 hours later it was too humid and the sheets were actually damp. The front desk sent a fan to the room. I informed him that this was unacceptable and I wanted to speak to a manager. Nearly 2 hours later and 5 additional calls to the front desk. I went to the front desk. The manager stated he was unaware of my request to speak with him. He stated that this was typical when the temp. exceeds 85 degrees in DC -- as if air conditioners are not suppose to work properly during humid weather.

Complaining for 20 minutes did not resolve the matter. The next morning I complained during check-out and received a discounted (still overly priced) rate. STAY AWAY!!

Very Pleasant Stay

from skicat5
Enjoyed my 5 nite stay at the Phoenix Park. It was clean and well kept, the staff was friendly and helpful.
The location was great for the Capitol, sightseeing tours, the Metro, and Union Station. It is also close to Georgetown Law School.
The rooms are small but adequate, if location is a big consideration. The food at the Dubliner was very good, service was a bit slow. There is also another pub next door. I would stay here again.

Great Location

from A TripAdvisor Member
Bottom line-if you are looking for a clean nice hotel with a superb location this is wonderful. We got the room for $99 a night which made it even more enjoyable. Rooms are small but location is great.

Close to Capitol, but.....

from A TripAdvisor Member
I too almost cancelled our reservations after reading some of the online comments; But liked the price and location so we didnt. Yes the room was kind of cramped (even with 2 double beds) , but it was nice enough and quite clean. (And who's spending that much time in room anyway?). Walking distance to the Capital and a block from Union Station big pluses. (AND since it was the wkend - & mon. was a holiday, we were able to park FREE across the street, in a lot usually for DC employees, and saved $80 in parking fees!). The Dublin Pub was great for the live Irish music and food was reasonably priced. One drawback is after 11pm , besides the Pub, the surrounding area is quite dead. Would rather have been in an area with more night time "action." Staff was pleasant and courteous . All in all we enjoyed our stay at Phoenix Park.

Great Location, Cramped Room

from flubug
I stayed at Phoenix Park on business for 3 nights in February. The location was great, a 5-7 minute walk from the shops and restaurants of Union Station, and the Metro stop therein. Contrary to others reviewing at this site, I found the hotel staff reasonably friendly and polite, though I did not have much reason to interact with them.
My problem was the cramped, postage stamp-size room, smaller than any hotel or motel rooms in which I have ever stayed (including the tiny rooms in some European package tour hotels which I've stayed in). I literally could not open my suitcase on the bed and simultaneously find a flat surface on which to lay out my clothes. When room service arrived, I had to step out into the hall to let the server into the room, and then move a coffeemaker and brochures, etc..., off of the tiny desk to make a place for the tray. Because I was here on business and spent little time in the room during the day, the claustrophobia was manageable, but it would have put a real damper on the experience if I had been here as a tourist.
The room was clean and the bathroom and shower were fine.
About breakfast at the Irish restaurant/pub attached to the hotel: I had the excellent Irish country breakfast (at 9:30 on a weekday AM), but was surrounded by uncleaned tables and was served by a sullen and put-upon server who clearly resented a request for a coffee refill, and did not acknowledge a thank-you on the way out. Despite the great meal, I avoided returning there for the duration of my stay.
Suggestion to potential visitors: Ask for a larger room (if they have them) when making reservations and/or ask to see the room upon arrival if you plan to spend much time there.

Pleasantly Surprised

from SPotocki
After reading many of the reviews of the Phoenix Park Hotel I nearly changed my mind about going here. But, I had found a great Winter Getaway Deal through Travelzoo for the room, including free hot breakfast daily, so we decided to chance it. We were there 3 nights ~ 1/14, 15 & 16/05. The hotel was built in the 1920s. It’s not new, but it’s in great condition for it’s age. The rooms are small, but they have the bed, TV, bathroom, closet and room for luggage along-side the bed while still having room to walk around. The room we had was fine for the 2 of us. And the Dubliner next door, where the breakfast was served, is fabulous. Old world charm, terrific food, great portions, live Irish music nitely if you want to check it out. We came back for dinner and the music one night and thoroughly enjoyed ourselves. Plus, you’re 1-1/2 blocks from both Union Station (where the tour buses also start ~ there’s a theater and small shopping mall there too) and the Capital, with the Mall and museums on the other side of the Capital. Everything was right there, in walking distance. We couldn’t have asked for more and will definitely stay here again. Plus, for the price we found, it just can’t be beat. No complaints, no rude staff, no hotel from Hell.

A great five-day stay at the Phoenix Park Hotel....

from newportbeachtraveler
I had read some negative reviews of the Phoenix Park Hotel, and I almost changed my reservation. I am so glad I didn't. We had a very good experience from the moment we arrived and were quickly checked in and taken to our ninth-floor room until we checked out several days later with the same efficient service at the unbelievable hour of 5:00 AM. Our room was not large, but certainly adequate to accommodate my husband and me, two beds, two comfortable chairs separated by a small round table, an armoire containing the TV with large drawers below, a somewhat small bathroom, but perfectly modern and clean. All the employees--front desk, bell captain, housekeeping--were so polite and helpful. The location was perfect for us because we wanted to be near Georgetown Law Center where our daughter attends. In addition, it is close to Union Station, and walking distance to the Capitol. I never encountered rudeness or anything close to it. I think tourists need to remember to smile and treat hotel employees respectfully. That's what I do, and maybe that's at least part of the reason I get good service. Almost forgot to mention I got a great price--under $400 for five nites. It's off season to be sure, and what a value.

Should be given a health warning, staying here seriously damages health

from A TripAdvisor Member
I fully agree with everyone who has reviewed this hotel as being the worst stay of there lives and that the staff were rude, abusive to customers and generally were more concerned when they were having their next cigarette than deal with customers. Checking in is traumatic, they must be told only to check people in when they have brought them to the verge of tears. If you are one of those strange people who like there privacy then be pre-warned non-uniformed members of staff will try and enter your room with out knocking at the most inopportune times. Also to round up other faults, shaking walls, no help with extremely heavy bags, over charging, noisy, lack of security.
Have a nice day, come again

Phienix Park Hotel

from A TripAdvisor Member
Before our trip to Washington, I checked out our hotel on the Internet. I read some pretty bad things about the Phoenix Park Hotel. I was afraid of what we were going to find when we arrived. We were totally amazed. The rooms weren't hugh but bigger than most motels we have ever stayed in and the room was clean, the room always had a refreshing smell when you walked in. The room had all the things one needs when on a trip, hair dryer, iron & board, coffee pot, TV. daily news paper. The staff was friendly and helpful. Do yourself a favor if you go t Washington DC, stay at the Phoenix Park Hotel, it is close to everything.

Top Local Tips for Washington DC

tours take one of the tours that leave from Union Square, if it is summer avoid the big closed in busses and opt for the "trolly" style tours, definately feels "Closer" know that those tours only have the trollys running once every 20 mins -

Metro Will take you anywhere. Do an internet search on the Metro and points of interest before you go. Saves a lot of time.

Metro Day Pass Only works after 9:30 on weekdays. Cost is 6.50 for all day usage and worth it.


Other names for Phoenix Park Hotel

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  • Address: 520 North Capitol Street NW - Washington DC - District of Columbia - 20001 - United States
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