Phoenix Park Hotel, Washington DC
Reviews - Phoenix Park Hotel
Read 441 additional reviews of Phoenix Park Hotel at TripAdvisor.
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Historical Traveller Reviews of Phoenix Park Hotel
Rough start, but got betterfrom A TripAdvisor Member
I was able to get a very good rate of $139.00 for my first 2 nights and $79.00 for my last 2 nights. When I arrived on the evening of July 12 I was informed by a man at the front desk that this was incorrect and that my 1st night would be $199.00. When I told him what I was quoted over the phone he became very hostile and angry. He began yelling at me in front of numerous other guests and said I was wrong and that "The customer is not always right." He insisted on seeing something in writing.......which to my fault, I had nothing. Please people, if you book from this hotel or any hotel if at all possible get a fax or some type of written confirmation. After about 5 minutes of taking his abuse and him telling me I should consider myself lucky at getting the rate of $199.00, my friend asked if it would be possible for us to at least get our dinners comped at their restaurant since a mistake had been made.......wrong move. "You will get nothing from me! I will give you nothing!" was the response.
I went to my room (620) and was very pleased with the accomodations. It was clean, and the air conditioner worked perfectly and I do like it a bit chilly. The bed was comfortable and it was plenty big enough since I was travelling alone. There was no view from my window except of a brick wall, but at night it seemed to be quiet and I had no problems going to sleep. I had no problems at all with the room itself.
Now let's talk location. When you look down the street you have a great view of the Capitol. You are about a block from Union Station with the Metro and it is very convienant. I felt a little uncomfortable walking alone at night from the metro to the hotel. There are alot of homeless people that gather along the block that you have to walk and they can be a bit aggressive. If you are with a group, you will be fine.
By the way, the next morning after checking in I went to the front desk and asked to speak to a manager. I explained to the front desk lady about my trouble the night before and she said she was aware of it and that $60.00 had already been deducted from my 1st nights stay. They did realize the mistake and they made good on it. Of course that doesn't change the rude behavior I received when I arrived. I just finished a letter to the manager and I will send that off this evening.
Overall, Don't expect alot of luxury, and if you're ok with that (as I was) then this could be the place for you. Be careful at night if you're by yourself. Most importantly get some type of written confirmation (a fax, etc.) If I would have had that, there would have been no problems at all.
SWITCH HOTELfrom A TripAdvisor Member
I stayed in room 707. Upon entering the room, it was humid. The air conditioner was on "cold", but did not work. I had to visit and/or call the front desk 5 times before someone came to look at the unit. The repair person pretended to fix the problem, but 2 hours later it was too humid and the sheets were actually damp. The front desk sent a fan to the room. I informed him that this was unacceptable and I wanted to speak to a manager. Nearly 2 hours later and 5 additional calls to the front desk. I went to the front desk. The manager stated he was unaware of my request to speak with him. He stated that this was typical when the temp. exceeds 85 degrees in DC -- as if air conditioners are not suppose to work properly during humid weather.
Complaining for 20 minutes did not resolve the matter. The next morning I complained during check-out and received a discounted (still overly priced) rate. STAY AWAY!!
Very Pleasant Stayfrom skicat5
The location was great for the Capitol, sightseeing tours, the Metro, and Union Station. It is also close to Georgetown Law School.
The rooms are small but adequate, if location is a big consideration. The food at the Dubliner was very good, service was a bit slow. There is also another pub next door. I would stay here again.
Great Locationfrom A TripAdvisor Member
Close to Capitol, but.....from A TripAdvisor Member
Great Location, Cramped Roomfrom flubug
My problem was the cramped, postage stamp-size room, smaller than any hotel or motel rooms in which I have ever stayed (including the tiny rooms in some European package tour hotels which I've stayed in). I literally could not open my suitcase on the bed and simultaneously find a flat surface on which to lay out my clothes. When room service arrived, I had to step out into the hall to let the server into the room, and then move a coffeemaker and brochures, etc..., off of the tiny desk to make a place for the tray. Because I was here on business and spent little time in the room during the day, the claustrophobia was manageable, but it would have put a real damper on the experience if I had been here as a tourist.
The room was clean and the bathroom and shower were fine.
About breakfast at the Irish restaurant/pub attached to the hotel: I had the excellent Irish country breakfast (at 9:30 on a weekday AM), but was surrounded by uncleaned tables and was served by a sullen and put-upon server who clearly resented a request for a coffee refill, and did not acknowledge a thank-you on the way out. Despite the great meal, I avoided returning there for the duration of my stay.
Suggestion to potential visitors: Ask for a larger room (if they have them) when making reservations and/or ask to see the room upon arrival if you plan to spend much time there.
Pleasantly Surprisedfrom SPotocki
A great five-day stay at the Phoenix Park Hotel....from newportbeachtraveler
Should be given a health warning, staying here seriously damages healthfrom A TripAdvisor Member
Have a nice day, come again
Phienix Park Hotelfrom A TripAdvisor Member
Top Local Tips for Washington DC
tours take one of the tours that leave from Union Square, if it is summer avoid the big closed in busses and opt for the "trolly" style tours, definately feels "Closer" know that those tours only have the trollys running once every 20 mins -
Metro Will take you anywhere. Do an internet search on the Metro and points of interest before you go. Saves a lot of time.
Metro Day Pass Only works after 9:30 on weekdays. Cost is 6.50 for all day usage and worth it.
Other names for Phoenix Park Hotel
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- phoenix park hotel
- phoenix park
- pheonix park
- hotel phoenix park
- Address: 520 North Capitol Street NW - Washington DC - District of Columbia - 20001 - United States
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