Embassy Suites Hotel at the Chevy Chase Pavilion

, Washington DC, United States
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Embassy Suites Hotel at the Chevy Chase Pavilion

, Washington DC
3 star

Rooms: 198

4300 Military Road NW - Washington DC - District of Columbia - 20015 - United States Hotel Website | 202 362 9300
252 Traveller

Reviews - Embassy Suites Hotel at the Chevy Chase Pavilion

Historical Traveller Reviews of Embassy Suites Hotel at the Chevy Chase Pavilion

Terrific

from A TripAdvisor Member
Immaculate. Great service from the front desk, Cafe Cino' staff, housekeeping, right down the line to the security personnel that man the desk on the first level by the metro station. We were always able to contact someone when we needed anything.

After reading an earlier review about a family that was almost mugged, I was nervous about security, but I felt safe the entire time that I was there.

Convenient location: hotel is situated directly above the metro. Visiting DC forces you to do A LOT of walking. It was a pleasure to get off at the Friendship Heights station and know after a few escalator rides up that we were "home".

Complimentary breakfast and managers reception were all great touches. The breakfast is a FULL breakfast with choice of fruits, cereals, omelettes made to order, sausages, pancakes, waffles, muffins, juices, coffee, etc.

HOtel is part of a shopping mall, which didn't interest us much -- BUT it was also nice to have a STARBUCKS on the main level.

There are actually two health clubs that you have access to and my husband enjoyed the full service one a lot. The smaller one, on the penthouse level is next to the swimming pool, which was a bit small, but adequate considering it was just to take the edge off of walking all day through DC. My son and his friend had a great time.

We got a rate of $169/nite, internet rate -- non-refundable. It was definitely worth it.

We can't say enough about this hotel. WHile packing for the last leg of our vacation, Ocean CIty Maryland, my son and his friend inquired if the next hotel was going to be an Embassy Suites, too. Enough said....

Almost, but not quite

from sfrick
We have stayed over Thanksgiving for several years visiting in-laws who live in the District and who first recommended it. One year some of the electrical was problematic (functioned sporadically) and one year the room was fairly shoddy (carpet, walls, etc.). The rooms were quiet (we are as far from the elevators as you can get), roomy, a little dark. The staff was excellent, particularly Ananda who runs the breakfast and his staff. The food was very good and plentiful and every staff member was friendly and attentive.

The location of the hotel is great, even if most of your time will be spent touring, as the Metro stop is in the hotel building. Also, there are excellent shops in the center across the street, so all in all we would be happy to go back again and hope that Hilton literally "cleans up its act". A little carpet cleaning, some brighter lights, and some paint would go a long way.

Great Location, Dirty Carpet, Room Renovations Needed

from maxpr1
I just returned from an eight night stay at Embassy Suites, Chevy Chase. The front desk personnel were always very helpful and prompt. The room attendant/housekeepers were very kind and helpful. The room bill was accurate at Express Check-Out.

I did not hear the construction noises on the 8th floor, so unsure if where the room is located is a determining factor in the noise that other Trip Advisor commentors have made.

The room design was well done for my needs. However, the carpet in the room was dirty and torn, the upholstery on the couch was torn and insides were spilling out, and the walls needed painting. Whoever is doing the upkeep on this hotel needs to wake up as there are far too many comments on Trip Advisor about this continuing degradation of property.

High speed internet access is $9.95 for 24 hours. Local calls are $1.00. I opted to use dial up access for the $1 local charge versus the high speed cost. $10 a night for internet access is $300 per month basically. This amount is totally outrageous when many hotels are now providing free high speed internet access.

This hotel is very close to the Corner Bakery which makes wonderful chili and chicken noodle soup. Booeymonger's sandwiches were wonderful and the place was always packed so other patrons shared my enthusiasm for their food. The approximating Cheesecake Factory restaurant is next door and surprisingly this was the first Cheesecake Factory meal that both my husband and I found extremely disappointing. Maybe they use different recipes than the other Cheesecake Factory restaurants, but both our meals were disappointing enough that we will probably avoid them all in the future.

This hotel has a great location with the Metro right in the shopping center near the hotel escalator/elevator. The Mazza Galleria across the street provided a movie theater and moderate to upscale shopping opportunities. Lord and Taylor was a short walk down the street. Inside the hotel was a card advertising Enterprise rental cars that would offer a 10% discount to clients and they picked us up at the hotel and took us to the Enterprise site. The Enterprise location closed at 6 p.m. and had more limited weekend hours, so be sure to keep and eye on your watch if you are renting a car. The parking at the hotel for rental cars was $15 a night, so we only rented a car for one day and took Yellow Cab the remainder of our trip. The parking garage for the rental car was rather spacially restricted so I was glad we did not have a large vehicle. Yellow Cab drivers always were prompt and courteous. If you plan on using the taxi, read first online about their local zone charges. When you get in the cab, make sure and ask in advance what the fare is as the zone charges are used rather than the meter in many instances and that way there are no surprises when it comes time to pay your fare. The fares do vary based on time of day, number of passengers, and amount of luggage. I was hesitant to commit to using the taxi cab versus a rental car, but it was far cheaper and actually more pleasant to spend $15-30 a day on taxifare rather than pay $45 for a rental car plus the $15 per day parking fee.

I would probably avoid staying at this Embassy Suites, Chevy Chase Pavillion, again until I started seeing something on Trip Advisor that the management has invested in carpet and general room upgrades.

Unbelievably disappointed...

from lishus
Chose because of reviews here and being on Metro Redline.
Lobby is very nice. Hall and room carpet is worn and rippling. Carpet in room had burn holes and was pulling from the wall. Burn holes in upholstery. Had to clip drapes closed due to exterior hotel lights being too bright.
Fire alarm was pulled on our first night at 12:30 and was immediately followed by a fight in a room down the hall. The fight and yelling with profanity then moved to the hall outside our room. We called the front desk to request that these people be moved outside. All they could say was "Police here." We had to listen to the yelling until well after 2a.m.
The "made-to-order" breakfast is more of a cafeteria style. The only thing you can have made to order is an omelet. The ad was a bit misleading.
Construction on Western Avenue will wake you up promptly at 7a.m. on weekdays.
Three separate desk clerks acted irritated when we requested parking ticket validation.
We asked one clerk for directions to a grocery store because the directions in our room were to a store that had been torn down(wasted walk). It was Sunday and she said they all closed at 5 except one tiny market. In searching for this market we found a Safeway less than 5 blocks away that was open until 11p.m.
When we received our express checkout bill it was for $140 less than our credit card had been charged. The desk clerk could not understand that I wanted a refund and had taken the express bill from me. The manager came over and was unbelievably condescending. He said I'd have to contact whomever I made the reservations through for any refund. When I asked for my express bill back he put his hands in the air and said there wasn't one. I had to insist that he return my bill and after at least 10 minutes of telling him I would not leave without the bill they'd given me earlier the bill was suddenly found at the other end of the front desk underneath a pile of papers.

The staff was either rude or just not helpful. They don't seem to even know the area where the hotel is located. The condition of the hotel, while being in the mall is nice and very pretty, was not perfect as the reviews had lead me to believe.

The amazing thing is, we aren't picky travelers, nor have I ever had any sort of confrontation with a manager before. This was a huge disappointment.

Great Hotel, Excellent Location

from A TripAdvisor Member
My wife and three children stayed at the Embassy on a recent vacation to Washington DC. We found the hotel to be very clean. We enjoyed the daily breakfast with many selections for all family members. We also enjoyed the pool, but would like to see a small child's pool. The Metro station in the lower level of the hotel was awesome--we toured all three days we were there and used the Metro exclusively. The only problem we encountered was a lack of touring information or a concierge that could assist. I asked someone at the desk about the Ford Theatre and she was apparently not aware that there was a Ford Theatre with some historical significance.

Overall, we enjoyed our stay and would return if traveling in the area.

Great Location - good restaurants and shopping

from tmynatt
Our family of 4 really enjoyed this place. The metro access is directly into the hotel's basement which is really convenient. The rooms are suites with seperate living areas from the bedrooms. This is quite nice if someone wants to stay up later or get up earlier. The hotel provided a very nice breakfast with many choices - there's something for everyone. The evening reception was also nice with free drinks and softdrinks. I think serving something else besides cheap trail-mix would have been a bit nicer but other than that I really can't complain about anything.

The Cheescake Factory is also located inside this mall and they have awesome food.

Great location. Excellent amenities.

from hertstraveler
Really great hotel. Beautiful room with excellent amenities. Friendship heights metro station easily accesible from building.
Good mix of shops and restuarants within walking distance.

Travelling with two children aged 3 and 8 who really enjoyed the swimming pool and jacuzzi on the penthouse level.
Very good breakfast buffet and nightly managers reception with free cocktails and pretzels.

Would stay at again if in the area again.
All in all everything we wanted on hand with comfortable surroundings.

Our stay in Chevy Chase

from retiredgrandma
My husband had stayed at this Embassy Suites several years ago and found the convenience of the Metro in the lower level something he wanted to repeat on this trip. Normally, we just book a single room, but since we were going to be in DC for four days we wanted somewhere to relax. We really liked this Embassy Suites. We had no problems so we did not have much contact with the front desk, but everythig seemed OK.

Our room and bathroom were very clean. The only thing we noticed was that the room could have been vacuumed a little better. We would definitely stay here again.

Definitely the place to stay!!!! We loved it!

from Nashvillegurl
We spent seven nights at the Embassy Suites @ Chevy Chase Pavillion (3/29 to 4/5) and absolutely loved it!!! Our room was spotless and the staff couldn't have been nicer. The breakfast every morning was wonderful!! They had everything you could probably ever ask for!!! We had an executive suite and my children (12 and 14) slept on the pull-out sofa. They are both 5'9" tall and never complained once since it was so comfortable. The lay-out of the hotel with the mall shops all right inside was great. You could walk around there at night and shop or whatever. They have an excellent Cheesecake Factory restaurant right there, and the food is fabulous. We ate there several nights. Having the metro right there inside all of this was awesome. We rode the it everywhere, and you never have to go outside to get on the train. It couldn't have been more convenient! You can also walk through a tunnel to the mall across the street from the hotel. There's a really nice theatre, shops, and a Subway and McDonald's.

We would definitely stay there again! The location couldn't have been better or more convenient and the hotel was great!!! I highly recommend it!

Great Roomy Hotel

from BigFootPA
We were pleased with the speedy full breakfasts, the large clean suites, and the friendly staff. The pool and health club were clean and well- maintained. Most impressive is that the food service, cleaning, and maintainance staff were all courteous, efficient, and pleasant. In the off hours the lobby area is not bustling and occasionally no one was present, however someone was always available the times we approached the front desk. I did not see bell staff, however I did not ask for any help with baggage. The front desk staff quickly met all of our requests. This hotel was one of the best in the Bethesda-Chevy Chase area, especially if room size or Metro access is a priority. If you can get by with a standard size hotel room you might save a few dollars elsewhere, but we were pleased that we got what we paid for here. Note that the beds are very comfortable, but if you need to rely on the pull-out sofa beds be prepared for the usual discomfort. They were clean and well attended by the excellent cleaning staff, but most adults would find them uncomfortable. My kids didn't seem to mind.

Top Local Tips for Washington DC

Angelico's in Tenley Town Try the calzones! Actually everything on the menu looks great. It's within few steps of the Metro stop. Prices are very good, portions are enormous. Sit outside if the weather is okay and people watch. Get it to go if you are in a hurry. It's not the typical tourist place which is nice--lots of young people but not a rowdy crowd.

D.C. Metro By all means take a cab to your hotel on arrival by plane. You're probably tired from the flight and the cabs are not as expensive as in some other big cities. But if you spent your time in Washington getting around by Metro, take it to the airport when you leave as long as you don't have a lot of luggage. You can't beat the price and it's very convenient.

HEAT It is too hot in June for visiting museums and seeing sites in this beautiful city.

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Other names for Embassy Suites Hotel at the Chevy Chase Pavilion

  • washington dc embassy suites
  • embassy suites washington dc
  • Address: 4300 Military Road NW - Washington DC - District of Columbia - 20015 - United States
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