The Westin Grand Hotel

, Washington, United States
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The Westin Grand Hotel

, Washington
2350 M St Nw - Washington - District of Columbia - 20037 - United States Hotel Website | 202-429-0100
553 Traveller

Reviews - The Westin Grand Hotel

Historical Traveller Reviews of The Westin Grand Hotel

Not worth the price

from globetrotter108
Location: The Westin Grand's location is ideal for the tourist who is interested in both shopping and sightseeing. It is about 15 minutes walk to Georgetown and the Foggy Bottom Station is 3 blocks from the hotel. There is heavy construction going on around and in the hotel which makes for a noisy stay. At 8 am, there were construction workers yelling and working on scafolding outside our room - we had to close our curtains - not preferable on a sunny day. There was also noise from nearby construction projects which will last through 2005. TIP: ask for a room facing the courtyard if noise is a factor.

Amenities: The Westin has a lot of services, but they charge an arm and a leg. Business Center Internet Access was 2.95/minute. There is a delivery charge of 3.50 for room service and 18% tax on top of high prices. A bagel with cream cheese would cost roughly 13 bucks delivered to your room.

Cleanliness/Room: The room was very clean and large and the heavenly bed was extremely comfortable. I wished they had a microwave though. The TV strangely enough does not face the bed making it difficult to watch tv while sleeping. The bathroom in marble is very large as one would expect for this level of hotel.

Staff: Generally the staff was helpful, but extremely slow to respond. My remote was missing in my room and it took 1 hour and 3 calls to Service Express to get them to deliver up a remote.

Bottom Line: The glory years of the Westin Grand Washington DC are long gone. Stay there ONLY if you can get a bargain deal.

The third best hotel in the neighborhood

from OrrvilleRedRider
I spent four nights at the Westin Grand from May 4 through 8, 2005. On the last two nights, my wife and son joined me, so we added a connecting room. I'd previously stayed at the neighboring Ritz Carlton, Fairmont and Park Hyatt, and wanted to give the Westin a try. I'd rank it 3rd out the 4.

The bed and shower ("heavenly") were in fact quite good. Both of our rooms did face the courtyard, and so the construction noise next door was minimized. The carpets in both rooms needed to be cleaned. Otherwise, the rooms were in good repair (albeit the furnishings were a touch worn). The lighting (my reason for ranking the Park Hyatt last -- but that's another review) was better than average (although they use flourescent bulbs in most of the fixtures, these bulbs were bright -- equivalent to a 100w incandescent).

The service was below average. We ate breakfast in the restaurant only once, and due to very slow, inattentive service (principally from the server, not the waiter or host) and walked over to the Fairmont after that. The buffet offered was mediocre for the price.

The desk staff was attentive at check-in, but the supervisor at checkout quibbled over my request to extend the 12 noon check-out by 45 minutes. He finally relented, but only for one room.

Housekeeping never replenished the coffee/hot chocolate supplies for our coffee maker, diminishing what was a pleasant in-room amenity.

I'd stay here again, but only if I couldn't get a room at the Ritz Carlton or Fairmont.

Happy with the Grand

from awelch2000
I've stayed at this property several times in the past year and have had very good experiences.

First off, request a room facing the courtyard. It's much quieter on the inside of the building - especially with the large apartment complex that's under construction across the street. Can definitely be a nuisance if you're on the side of the building facing 24th Street NW. The workers get going at about 7 am. Unlike some below, I can't hold it against the hotel (it's not the Grand's fault that they're building across the street); that said, make sure you ask to be away from that side of the building when you reserve. The new construction should be wrapping up later in 2005 and should not be a problem after that point.

The rooms themselves are modern and clean - and the Heavenly Bed is all it's cracked up to be. Quite comfortable. You just sink right in. Certainly makes it harder to get up in the morning!!

Unlike several travelers in previous reviews, I've always had good service from the staff at the Grand. Very friendly and responsive.

I expect to be back at the Westin Grand often - in fact, have a reservation for next week!

Good location, terrible staff

from rachelW
This hotel was one of the only 4 star+ hotels in DC with vacancies when I checked out the options in advance, and now, in retrospect, I can see why!

The staff on the front desk were rude, surly, and very scruffily dressed for a luxury hotel. When I tried to check in at 3pm, I was told that no rooms were ready. When I asked to speak to the manager, I was hastily told that, oh, there was a room available after all! Hmm.

The room itself wasn't bad, quite spacious with a nice bed and a good shower. However it was on the second floor looking out on to an enormous construction site, complete with cranes, diggers, and pneumatic drills. If you cherish a peaceful night's sleep, don't stay here. The hotel really should mention this on their website, or at least offer discounted rates.

I ordered room service (big mistake), the food was stone cold and awful - I had to send it back twice. The room service woman on the phone was rude and abusive, so I asked to speak to the manager (again). Yet again, she completely changed and was nice as pie after that. Don't these people have any customer service skills at all??!

Anyway, in short, I would not recommend this hotel. Stay in Georgetown, or even in the Park Hyatt across the road.

It was ok....

from Dotchesta
First off: the bed really is wonderful--gleaming white linen and pillows of all sizes, a firm mattress and luxurious duvet.... ultra-thick towels and gorgeous bathrobe.... the location is wonderful too: 2-3 blocks from the Metro, pleasant n-hood full of shops and eateries. I found the staff to be as helpful as I needed them to be. I got smiles and doors opened, questions answered.

Problems: broken plumbing in the bathroom. The bathtub sprayer wasn't functional. There was also a smashed and badly repaired sink (It was as though someone had taken a sledgehammer to the deluxe faux marble sink surface and then tried to cement it back together, badly)... Food was left in the hallway, as another rater noted. The big inconvenience was that there was construction next door, which was noisy. If you're not in the room, however, that's not an issue. They were finished by nightfall and I was out at 7am, so...I didn't hear it.

I usually stay at a much lesser hotel, so these things didn't bother me. Of course, my workplace was paying... if I had paid for luxury, I might have made more of a stink about the broken plumbing... I used the shower instead...

re out

from A TripAdvisor Member
This was my second stay at the Westin Grand and I won't return again. The location near Georgetown is great. During my first stay in March last year I complained about the noise from other guests in the halls running in and out of rooms at 3:00am and later. The front desk did nothing. I had to return on business and thought I'd give the Westin Grand another try. Not only was room 704 very noisy from the traffic on M Street (rooms on this side of the hotel should really be sound proofed and insulated) we had drunken loud neighbors again between 3:00am and 5:00am. Was I staying in a dorm full of undergrads or a first class hotel? When we checked out that morning there was food all over the hallway and paper trash. I complained to the front desk about the guests in the adjacent room and was told, "that guest is a Starwood member." The employee at the front desk was ambivalent and really didn't care to hear about my complaint. I understand that the hotel is not responsible for guests behavior but would have appreciated a sincere apology. The window of opportunity to keep my business at the Westin Grand has been closed by the inaction of one employee. I'll take my business to the Fairmont or Park Hyatt across the street.

Great location and above average room.

from A TripAdvisor Member
My fiancé and I stayed at the Westin Grand the weekend of November 5th. We booked the room through Priceline and paid less than $100/night. The room was modern and comfortable, but a bit small. The bathroom was outstanding. We loved the dual-headed shower. I had two wonderful nights’ sleep in the Heavenly bed.

There is plenty of space in the hotel to just "hang out". The bar/restaurant was not very crowded and it did not stay open late. The staff was courteous, friendly and helpful. We loved the location; it is within a few blocks of the Metro. We found several great restaurants and bars within walking distance in Foggy Bottom and in Georgetown.

I would have been disappointed had we paid full price for this hotel, but was pleased with our discounted stay.

Good but Not Grand!

from Kyluh
We went down for a Redskins game and decided to try the Georgetown area, mainly the shopping peak my interests. It took us a while to locate the hotel due to being only familiar with the downtown area. Th lobby was standard, but with lots of people dressed in business attire....not what I felt comfort seeing after a 6hr drive in tshirt and jeans. We arrived to our rooms to find a not so heavenly bed and medocre accomodations. The bathroom was great I must say. There was some construction going on next door which began around 6am each morning. Overall it was definately worth the very low rate that we recieved but would not pay regular rate. I definately will stay in the Georgetown area again but not at the Westin.

Nice Rooms, Lousy Staff

from airvern
As someone who travels quite a bit, I try and stay at nicer hotels since it makes life a little easier. The Westin Grand promotes itself as one of the nicest hotels in DC (in fact, it's right across the street from the Fairmont and Park Hyatt). To me, hotels can be broken down into two categories: facilities (rooms) and service (staff). The facilities at the Westin Grand are excellent. The service is lousy. The rooms are very nice -- large, clean, comfortable and quiet. The bathroom was terrific -- lots of space, jacuzzi and separate glass shower. I was very happy. The staff, on the other hand, was invariably rude, unprofessional, and downright unpleasant. I won't go into the details, but I will say that if you like spending top dollar to be ignored, this is the place for you. (one example is the front desk attendant chit-chatting with the doorman the entire time I'm trying to check in -- and then even when I'm checking in, the doorman just stood there (not holding the door for other guests) watching me get checked in. I am very low maintenance, but I do expect lots of customer service at a "top rated" hotel. That was not my experience here. All things being equal, stay at the Fairmont -- they know how to do customer service.


from A TripAdvisor Member
The hotel is average. The hotel is within walking distance to Georgetown if you consider 10 blocks walking distance. Then you must consider walking distance up and down Georgetown also. Parking for the hotel is a max of 16 dollars per day. The gym facility is small but adequate. The beds are not heavenly or at least mine wasnt. Overall, decent experience but for the price you can get a much better property. There is construction going on next door and probably will not be finished for another 6 months or so. I would suggest to get a room on the side away from Georgetown.

Top Local Tips for Washington

Inexpensive ways to arrive from airport All three major DC airports are accessible via public transit. From BWI/Thurgood Marshall airport, you can take the shuttle to the Amtrak station. . .if you are doing this M-F, take the MARC train to Union Station rather than Amtrak--$6 vs. $16 for Amtrak and $29 for Acela. MARC takes 35 minutes to Union Station, and from there, Metro Red Line is easily accessible. From Dulles, there is a bus, the 5A, I believe--you can take this either to Rosslyn station then get on Metro Orange/Blue Line or to L'Enfant Plaza in the district and get on the Yellow Line. National Airport has its own Metro station, and is the most accessible of the three, though rarely gets the great airfares that the other two often see. . .

National Geographic Discovery Museum Located about 6 of 7 blocks down from the Westin Grand - great attraction for young children. Can easily spend an hour or two with young kids here.

Nearby restaurant tip Dupont Circle is within walking distance and you can find a lot of dining options there. There is a greek restaurant (Zorba's Cafe at 1512 20th St NW) that has good food at great prices. Your place your order at the counter, pick up your food and seat yourself, but that helps keep the prices reasonable.


Other names for The Westin Grand Hotel

  • westin washington dc
  • westin hotel washington dc
  • washington dc westin
  • Address: 2350 M St Nw - Washington - District of Columbia - 20037 - United States
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