The Westin Grand Hotel, Washington
Reviews - The Westin Grand Hotel
Read 553 additional reviews of The Westin Grand Hotel at TripAdvisor.
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Historical Traveller Reviews of The Westin Grand Hotel
Not worth the pricefrom globetrotter108
Amenities: The Westin has a lot of services, but they charge an arm and a leg. Business Center Internet Access was 2.95/minute. There is a delivery charge of 3.50 for room service and 18% tax on top of high prices. A bagel with cream cheese would cost roughly 13 bucks delivered to your room.
Cleanliness/Room: The room was very clean and large and the heavenly bed was extremely comfortable. I wished they had a microwave though. The TV strangely enough does not face the bed making it difficult to watch tv while sleeping. The bathroom in marble is very large as one would expect for this level of hotel.
Staff: Generally the staff was helpful, but extremely slow to respond. My remote was missing in my room and it took 1 hour and 3 calls to Service Express to get them to deliver up a remote.
Bottom Line: The glory years of the Westin Grand Washington DC are long gone. Stay there ONLY if you can get a bargain deal.
The third best hotel in the neighborhoodfrom OrrvilleRedRider
The bed and shower ("heavenly") were in fact quite good. Both of our rooms did face the courtyard, and so the construction noise next door was minimized. The carpets in both rooms needed to be cleaned. Otherwise, the rooms were in good repair (albeit the furnishings were a touch worn). The lighting (my reason for ranking the Park Hyatt last -- but that's another review) was better than average (although they use flourescent bulbs in most of the fixtures, these bulbs were bright -- equivalent to a 100w incandescent).
The service was below average. We ate breakfast in the restaurant only once, and due to very slow, inattentive service (principally from the server, not the waiter or host) and walked over to the Fairmont after that. The buffet offered was mediocre for the price.
The desk staff was attentive at check-in, but the supervisor at checkout quibbled over my request to extend the 12 noon check-out by 45 minutes. He finally relented, but only for one room.
Housekeeping never replenished the coffee/hot chocolate supplies for our coffee maker, diminishing what was a pleasant in-room amenity.
I'd stay here again, but only if I couldn't get a room at the Ritz Carlton or Fairmont.
Happy with the Grandfrom awelch2000
First off, request a room facing the courtyard. It's much quieter on the inside of the building - especially with the large apartment complex that's under construction across the street. Can definitely be a nuisance if you're on the side of the building facing 24th Street NW. The workers get going at about 7 am. Unlike some below, I can't hold it against the hotel (it's not the Grand's fault that they're building across the street); that said, make sure you ask to be away from that side of the building when you reserve. The new construction should be wrapping up later in 2005 and should not be a problem after that point.
The rooms themselves are modern and clean - and the Heavenly Bed is all it's cracked up to be. Quite comfortable. You just sink right in. Certainly makes it harder to get up in the morning!!
Unlike several travelers in previous reviews, I've always had good service from the staff at the Grand. Very friendly and responsive.
I expect to be back at the Westin Grand often - in fact, have a reservation for next week!
Good location, terrible stafffrom rachelW
The staff on the front desk were rude, surly, and very scruffily dressed for a luxury hotel. When I tried to check in at 3pm, I was told that no rooms were ready. When I asked to speak to the manager, I was hastily told that, oh, there was a room available after all! Hmm.
The room itself wasn't bad, quite spacious with a nice bed and a good shower. However it was on the second floor looking out on to an enormous construction site, complete with cranes, diggers, and pneumatic drills. If you cherish a peaceful night's sleep, don't stay here. The hotel really should mention this on their website, or at least offer discounted rates.
I ordered room service (big mistake), the food was stone cold and awful - I had to send it back twice. The room service woman on the phone was rude and abusive, so I asked to speak to the manager (again). Yet again, she completely changed and was nice as pie after that. Don't these people have any customer service skills at all??!
Anyway, in short, I would not recommend this hotel. Stay in Georgetown, or even in the Park Hyatt across the road.
It was ok....from Dotchesta
Problems: broken plumbing in the bathroom. The bathtub sprayer wasn't functional. There was also a smashed and badly repaired sink (It was as though someone had taken a sledgehammer to the deluxe faux marble sink surface and then tried to cement it back together, badly)... Food was left in the hallway, as another rater noted. The big inconvenience was that there was construction next door, which was noisy. If you're not in the room, however, that's not an issue. They were finished by nightfall and I was out at 7am, so...I didn't hear it.
I usually stay at a much lesser hotel, so these things didn't bother me. Of course, my workplace was paying... if I had paid for luxury, I might have made more of a stink about the broken plumbing... I used the shower instead...
re outfrom A TripAdvisor Member
Great location and above average room.from A TripAdvisor Member
There is plenty of space in the hotel to just "hang out". The bar/restaurant was not very crowded and it did not stay open late. The staff was courteous, friendly and helpful. We loved the location; it is within a few blocks of the Metro. We found several great restaurants and bars within walking distance in Foggy Bottom and in Georgetown.
I would have been disappointed had we paid full price for this hotel, but was pleased with our discounted stay.
Good but Not Grand!from Kyluh
Nice Rooms, Lousy Stafffrom airvern
Averagefrom A TripAdvisor Member
Top Local Tips for Washington
Inexpensive ways to arrive from airport All three major DC airports are accessible via public transit. From BWI/Thurgood Marshall airport, you can take the shuttle to the Amtrak station. . .if you are doing this M-F, take the MARC train to Union Station rather than Amtrak--$6 vs. $16 for Amtrak and $29 for Acela. MARC takes 35 minutes to Union Station, and from there, Metro Red Line is easily accessible. From Dulles, there is a bus, the 5A, I believe--you can take this either to Rosslyn station then get on Metro Orange/Blue Line or to L'Enfant Plaza in the district and get on the Yellow Line. National Airport has its own Metro station, and is the most accessible of the three, though rarely gets the great airfares that the other two often see. . .
National Geographic Discovery Museum Located about 6 of 7 blocks down from the Westin Grand - great attraction for young children. Can easily spend an hour or two with young kids here.
Nearby restaurant tip Dupont Circle is within walking distance and you can find a lot of dining options there. There is a greek restaurant (Zorba's Cafe at 1512 20th St NW) that has good food at great prices. Your place your order at the counter, pick up your food and seat yourself, but that helps keep the prices reasonable.
Other names for The Westin Grand Hotel
- westin washington dc
- westin hotel washington dc
- washington dc westin
- Address: 2350 M St Nw - Washington - District of Columbia - 20037 - United States
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