Park Hyatt Washington Hotel

, Washington, United States
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Park Hyatt Washington Hotel

1201 24th St Nw - Washington - District of Columbia - 20037 - United States Hotel Website | 202-789-1234
287 Traveller

Reviews - Park Hyatt Washington Hotel

Historical Traveller Reviews of Park Hyatt Washington Hotel

a chic addition to DC

from atehec
I have spent a lot of time in DC over the years, and I have seen it modernize itself quite well it the last few years. The renovated Park Hyatt provides a welcome contemporary alternative to the more traditional hotels in DC. I stayed there for a 3day weekend in late November.

The style may not be to everyone's taste, but I loved it.

A note of caution beware of the lower level inner facing rooms. I was initially put into a room that looked directly into the side of a gigantic AC unit. The staff wasgreat and promptly moved me up 6 floors and out looking over the street. My girlfriend, a fitness professional loved thier gym.

The food was very very good. Definitely check out the tea list.

Overall a great stay, but I did get the feeling they were still working a few kinks out after the renovation.

Service is its downfall

from CBC123
Chose the PH based on the fact that they just had an extensive remodeling, room was large and modern for the price, and it is steps from Georgetown.

Problems started when I got a cancellation email 3 days prior to arrival. When I called, they could not explain how or why this happened (lucky me for seeing the email). The person I spoke with apologized and said he would throw in breakfast for 2 at the hotel restaurant, which was nice.

Upon arrival, we were given keys to a lower level room than I had reserved. After 30 minutes and 3 phone calls, someone finally came up and gave us keys to the correct room type. Strike 2...

In my online reservation, I asked for a 'quiet' room and extra towels... since my initial reservation was 'cancelled', that information never made it to the new one apparently, as we had no extra towels and were placed in a room with occupants on both sides, 1 with loud children. At this point we gave up trying to get things corrected and left to enjoy the city.

We returned to the hotel quite late, and asked that an extra blanket be brought up to the room. Given that it was 12:30am we expected it to take a few extra minutes, but again it was a good 30 minutes and several phone calls.

At checkout, I mentioned these things to the hotel rep- and got a halfhearted apology. Breakfast was never mentioned by anyone. As we were waiting for our car to be brought around I overheard a woman complaining that the hotel was trying to charge them twice for overnight parking ($35 a night here). Seems we weren't the only ones with issues.

Bottom line is the hotel common areas are very nice and modern... deluxe room is large and modern but except for the bathroom very cheap feeling. Beds and chairs were not comfortable. Service in person is fine but behind the scenes is obviously problematic. Restaurant Blue Duck Tavern is very good.

Given the rates (middle of the road for the area) you may as well go where the hotel+service are cohesive- Four Seasons, Ritz in GTown- or save money and stay across the street at the Westin or Fairmont.

Park Hyatt gets top marks!

from SCaron42
What a great hotel! The recently renovated hotel designed by Tony Chi was beautiful. Modern, though with beautiful Shaker style accents. Unlike the reviewer on Oct.12, I loved the style and found the lighting to be excellent in our suite, better than any hotel, and the limestone rain shower was gorgeous and special. The bed linens and towels were of the highest comfort and quality. My husband and I both agreed. The furnishings and service gets a 5 star in my book, on par with Four Seasons service on this visit. I also liked the location, 4 blocks from Georgetown shopping and dining, and about a 20 minute walk to the monuments, wear comfortable shoes.

The only downside to this hotel was the much anticipated hotel restaurant BLUE DUCK TAVERN, which has been reviewed in Bon Appetit and others as the "best" restaurant in DC. The appetizers were excellent, crispy sardines and frogs legs, however, the entrees were small and not at all impressive (trout and duck). For the price tag, this was just all showy organic farm ingredients that were just average at best. Back to the hotel.......I loved it from the minute I walked in the front door and was greeted by the staff, to the moment we checked out. I forgot to mention the tea room, they have the largest tea cellar in the U.S. We had wonderful pastries made by the pastry chef, and interesting teas for $12. per person (all the sweets you can eat!), that was HEAVENLY, especially on a cold afternoon. The staff couldn't do enough for us, and the place was truly chic and gorgeous. Not a kid hotel, so don't even bother. I am looking forward to staying at another Park Hyatt property in the future.

Flawed Contemporary Design and Misguided Service at Park Hyatt

from UpperWestSiderGuy
Recently spent a 3 day weekend at this property. Upgrade with Amex Centurion card was denied and was given a king bed room, low floor, back of the building. Front desk moved us to a higher floor room facing the street with a decent view and much better lighting. After much persistance, many phone calls to Amex, Hyatt headquarters, and hotel reservation lines, one of hotel managers " discovered " a suite was indeed available. Third room move in as many hours. Was lied to by more than one staffer here about upgrades and contract with top tier Amex members. Flawed contemporary design, living room in suite had terrible lighting and hard uncomfortable sofa and chairs. Japanese style contemporary bath with rain shower. Shaker/Asian/Contemporary design here missed the mark both visually and comfort wise. Seating for breakfast in lounge area with low tables and hard unmovable upholstered chairs was dreadful, difficult to eat at low tables, painfully self conscious service as well. This property gets a low mark in my book with redesign and service. Very high room rates, service and staff training do not match this price point. I like Park Hyatts around the US but not here in DC. What a design travesty !

beautiful hotel with fair service

from dcmhb
We just returned from a weekend at the Park Hyatt. The hotel is beautiful. Our suite was large, clean, and very stylish. Unfortunately, the service was fair. Families be warned, there is no children's menu in either the restaurant or from room service. We ordered dinner from room service Saturday evening, and it took over an hour to arrive. Upon checkout on Monday, we called for the bellman, and no one ever came. They were apologetic at the front desk, but that does not make up for the fact that the service is not on par for such a beautiful (and expensive) hotel.

Loved the Park Hyatt DC

from ChrisColleenMcDaid
My wife and I just returned from a three day stay at the recently renovated Park Hyatt in downtown Washington DC.

I use trip advisor to plan most of my vacations, and I find it very helpful. Typically I do not post reviews, however since there is a lack of information on the Park Hyatt (at least since it has been renovated and reopened in June) I felt it was warranted.

The hotel is located five blocks east of Georgetown and five blocks northwest of the Whitehouse. The Westin and Fairmont are on the same block. We thought the location was ideal.

The newly renovated hotel doesn't look like much from the outside, just a typical brick building amongst many. However, inside the decor is modern and elegant. Again, the hotel just underwent an extensive renovation, so this is to be expected.

Our standard room (408) was exceptionally nice. One king bed with a well-placed flatscreen tv (it could face the bed or sitting area) and sitting area with two chairs and a table. Again, very modern. The bed and linens were very comfortable. The bathroom was large enough and what one would expect at this type of hotel.

The service at the hotel was excellent. The conceirge (Beverly) was very helpful as was the front desk attendant (Max). We ordered breakfast in our room every day and it arrived quickly. We asked for a cab and the hotel provided a complimentary Audi
with private driver (one out of four cabs, but still) to take us to our destination. We never met the maid or turndorwn service personnel, however our room was always done perfectly (and clothes that we laid in the chair were folded, slippers placed at bedside, etc.)

We ate at the hotel restaurant (Blue Duck Tavern), and the food was very good (we also ate at Citronelle and Kinkeads, which I would highly recommend) while the service was just above average. The hotel restaurant has a great bar.

Hope this helps!

Great service, style on legs

from Eurofolk
Just back from two days at the remodelled Park Hyatt. Presently rooms open on three out of nine floors. I was in an executive room which was effectively a suit; walk in shower, free net access and they provide a cable, gorgeous bed - this was style on legs. As rest of the property comes on line they will have their own gym and pool (currently you nip across the Fairmont). Very modern design, without being cold. Lots of wood.

But what was really excellent was a dynamic and enthusiastic staff. They walk you up to your room to check you in. They offered my colleague a free ride to State Dept, when he suggested walking - it was more than 100 degrees. And to top it all - great coffee and good breakfast.

Service Is Exeptional - Room Beyond Compare - Renovations Almost Done

from BizTravelDC
I read many reviews regarding this hotel needing renovation and have an update. As of August 1, 2005, the Park Hyatt closed its doors for a 24 million dollar renovation. They are slated to re-open in May 2006 (just around the corner).

That said, I have to respectfully dissent from the reviews that criticized the service and decor of this hotel. In November 2004, I decided to propose to my girlfriend (who is now my wife, so it all worked out). I live in DC and had a shabby one bedroom apartment and wanted someplace nice to stay. I researched it, and decided on the Park Hyatt for a specialized Government rate (higher than the actual government rate for DC, but lower than most discounted rates I found). I wrote on the on-line reservation form that I needed a canister for champagne as I intended to propose that night.

Upon my arrival I had roses with me. The front desk clerk immediately identified me by the roses. I was stunned that the hotel actually READ MY COMMENTS in the on line reservation form. She asked me for the champagne that I brought, asked me whether I was nervous. She then informed me that they would bring up the champagne (chilled no less) and chocolate covered strawberries at whatever time I designated. I was really impressed. The entire desk staff wished me luck and I was on my way to the room to prepare and drop off our bags. Before I left the area, the desk clerk stopped me and informed they had upgraded my room, and she was certain my girlfriend would be impressed. Impressed? Really too tame of a descriptor. Floored is more like it. The Ambassador suite was about 8 times the size of my apartment, with three balconies, 8 - 12 person dining room and a bathroom with a Jacuzzi tub that I think I could have swam laps in. Upon our return from dinner, the staff looked up at us (oh, and the bellman greeted me by name our entire stay) asked to see her hand, and broke into applause. This was the epitome of customer service. Back in the room were strawberries, champagne and a turned down bed.

We were both so utterly impressed we wanted to stay there for the first night of our honeymoon before leaving for Europe. But alas, we wanted to stay the night before Aug 1, 2005 and were told they would be happy to host our first anniversary, but did not have enough staff the night before they closed. We wholly intend to take them up on their offer, and look forward to seeing how the renovation came out. This was, hands down, the best hotel experience of my life, and I travel once a week for work. Highest recommendation possible.

Good with the bad

from A TripAdvisor Member
I live in DC and wanted to stay a night in a hotel with a pool and spa and get out of the house. I booked a suite. It was very large with a living room, bedroom and large bathroom. The furnishings were a bit worn and not to cozy.

When I went down to the pool and was going to get in the spa it was drained and out of service. I was very disappointed and talked to the front desk. The very graciously called across the street and set up access for me to use the pool at the Fairmont.

I thought how wonderful this was. Before I went over I ordered room service and they were very timely and very polite.

As I headed over to use the Fairmount's pool and spa I realized how nice the Hyatt was, or at least how wonderful their staff was. When I went into the Fairmount I realized how much nicer it was and how amazing their pool, spa, and gym were there. Not that I did not enjoy my stay at the Hyatt but I would say, if you are looking for amenities the Fairmount really does stand out for a city hotel.

In Need of a Makeover

from OneTraveling
The Park Hyatt in DC isn't horrible, but it is nowhere near a 4 or 5 star property in its present state. It is extremely subdued to the point that you feel you are staying in a residential building instead of a hotel. That isn't all bad - if that is the atmosphere that you want.

The location is good.

The rooms are large, but worn. Upgraded to Exec King Suite with no complaints. Furnishings and bathrooms were showing their age. Hotel is closing Aug 1 to completely refurbish, so I will give this another try when it reopens.

Melrose for breakfast only - it was fine. Though can't really speak to how good the food is since it was only breakfast.

Review probably doesn't mean much since only about 6 weeks left in its current state - but if it were me, I would try Fairmont or Westin across street unil the Park Hyatt gets the redo.

Top Local Tips for Washington

Breakfast Alternative When staying at the Park Hyatt DC - a very good out of hotel breakfast alternative is a cafe called Bread and Chocolate directly behind the hotel on 23rd street. It has a cute French feel and is very reasonably priced.

Georgetown close/ very safe area. Georgetown is very close! Great shopping and nice restaurants close by. Metro station with in blocks and easy to get to all the monuments. Starbucks and two other wonderful coffee/ pastry shops are less than a block away. CVS is with in a very short walking distance. Extremely safe surroundings. Bring single dollars- lots of tipping needed.

Blue Duck Tavern At Park Hyatt Most try the Crab Cakes-actually there were 5 of us, we all ate a different entree, we all had great meals.

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Other names for Park Hyatt Washington Hotel

  • washington dc hyatt
  • hyatt washington dc
  • hyatt hotel washington dc
  • Address: 1201 24th St Nw - Washington - District of Columbia - 20037 - United States
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