Hotel Monaco Washington DC
Reviews - Hotel Monaco Washington DC
Read 564 additional reviews of Hotel Monaco Washington DC at TripAdvisor.
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Historical Traveller Reviews of Hotel Monaco Washington DC
More than acceptablefrom JaneRussel
Nice hotel but terrible servicefrom Welshquin
We were told there were no other rooms available but were then offered another room on the first floor, which was almost as bad.
At this point I telephoned my firm's travel department (who had made the booking) who made some enquiries and phoned me back, saying that the manager (Moulay) would come down to see us. We are still waiting.
We refused point blank to stay on the first floor. Neither of the rooms offered were fit to be let to a human being, they were so cold and damp.
After many protestations that the hotel was full, we were miraculously offered a third room, which was on the third floor. This room was a vast improvement on the basement rooms. It was larger, airy, warm and very comfortable indeed. We accepted this room.
The evening wine hour is a lovely idea and in such a nice setting.
Room service left a lot to be desired, very little choice (cheese or ham and cheese sandwiches), at only about 11.00 p.m.
Front desk staff were surly and showed no interest in being of assistance. On check-out it was intimated that it was my fault that they had overcharged us!
Andre and Larry were the only people who showed any interest in helping; they were great.
All in all, a very nice hotel but don't accept a room in the basement (first floor) if you value your health and don't let the staff forget who is paying the bill!
Great experience at Hotel Monaco Washington D.C.from A TripAdvisor Member
LOCATION: The hotel location in Penn Quarter is very convenient, with close access to restaurants, shops and Metro.
TRANSPORTATION: Upon arrival at National airport, I took a Metro train from the airport to the hotel. This was very convenient and cost effective. The hotel is just across the street from the Metro Station.
CHECK IN: My wife arrived earlier in the day and checked in. She tells me check in was friendly, professional and efficient.
HOTEL BUILDING: Hotel Monaco Washington D.C. is the former Tariff Building, a completely renovated Registered National Landmark built in the mid-1800s and the city's first all-marble building. The building is unique and has lots of charm. The lobby is relatively small but beautiful; the hall ways are wide and inviting. Overall, the Hotel Monaco Washington D.C. has the distinctive feeling of a boutique hotel that we wanted (vs. the cookie cutter approach of a larger branded corporate hotel chain).
OUR ROOM: We stayed in a "Robert Mills suite", which was a large two room suite, with 20 foot ceilings and ornate molding. The room was ultra-clean, comfortable, and decorated tastefully. The living room area was comfortable, with a TV, stereo with surround sound, a desk -- and free high speed internet access. The desk had easy access to a power strip, the design was well thought out for the business person who would need to use the desk. The bathroom was fabulous: large, clean, well-lit, lots of counter space, a separate shower surrounded by three walls of glass, and a very nice extra: a deep Jacuzzi tub. Like Starwood's W Hotels, there were a variety of Aveda bath products, which we liked and appreciated. I should note that the suite was much larger than the standard rooms we saw being made up by housekeeping; if you get a standard room it might be a little small, similar to a small room in NYC. Comparing with the W Hotels, our suite at Hotel Monaco Washington D.C., particularly the bathroom, far surpassed what I've seen at several different W Hotels.
SPECIAL AMENITIES: Hotel Monaco Washington D.C., like all the Kimpton properties, has an evening wine hour, during which guests fan socialize with each other. I really like this concept. The fitness center room is small but well appointed.
RESTAURANT: The hotel's restaurant, Poste, was very good. I won't spend a lot of time on the restaurant review except to say that our party of six enjoyed a dinner in a private dining room, service was excellent, and we enjoyed the food.
HOTEL STAFF AND MANAGEMENT: The staff and management were very attentive, friendly, courteous and professional. On several occasions, they went above and beyond to ensure we had a memorable stay. There were a few lapses in service and execution, but those were quickly fixed or professionally handled to my satisfaction. To the staff's credit, they seemed to genuinely want feedback and have a desire to continue to improve the guest experience, and I don't think you can emphasize the importance of those qualities.
ESPECIALLY HELPFUL: Angel, the guest services manager, who deserves special recognition for being customer focused and committed to customer satisfaction. It is because of employees like Angel that I will be shifting my business from a competitor to Kimpton properties.
CHECK OUT: fast and efficient.
WHEN BOOKING YOUR ROOM: Although not the hotel's fault, each night we could hear a significant amount of street noise from our third floor room, particularly cars driving by with their radios on loud, and what seemed like a constant thumping of the bass notes in the music in their cars. Recommendation: if you're sensitive to noise of cars with loud radios blaring, I would suggest a room overlooking the inner court yard of the hotel, instead of the exterior room we had.
Hotel Monaco Gets A Thumbs UP!from juliebug52
Service leaves much desiredfrom kennethwalker
Front desk staff need some training in the hospitality industry. No warm welcome (return Kimpton guest) at check in; no explanation of what my package rate included; no interest in helping me upgrade from my basement room (I was relocated after not accepting the basement room-AWFUL!!). Front desk staff were generally surly and aloof.
Was this all because I had a dog?? I chose the Monaco in part because I could bring my well behaved Spaniel as they are a "pet-friendly" hotel. Several staff (maid, doorman) were TERRIFIED of my friendly dog. I wondered if I get poor service because I had a dog-but now I have read the other service reviews.
Great Staff - stay away from the First Floor!from A TripAdvisor Member
Nice looking but fails to deliver.from A TripAdvisor Member
1. Asked for a goldfish several times. Never was brought up.
2. Asked for instructions on how to connect to the internet. Never contacted me.
3. Gave us the wrong information on museum times. Said the Smithsonian opened at 7am. Didn't open until 10am!!!
4. Called room-service at 11pm on Saturday night and were told all they had were "Cheese sandwiches and ham & cheese". 100% unacceptable.
5. Staff were fairly friendly but didn't know anything about their own city.
Would I stay here again? Probably not. For the price there are plenty better properties in DC for the price. I am sorry to say I cannot recommend this hotel.
It is above average, but there are better!from Florida.Girl.2006
The area is nice because it is not in the middle of the tourist traps. It is a short walk to China Town and the MCI Center. But, if you are looking for a hotel closer to the monuments and the Mall, there are some that are available and closer. This is a great hotel but make sure you request to not be in the basement! Enjoy the beds, bath and computer room too!
Loved Hotel Monacofrom blondie7174
Fantastic Hotelfrom A TripAdvisor Member
Top Local Tips for Washington
Teaism, informal restaurant just north of the Mall Teaism, on D Street near 8th, is an exotic, informal Asian place that probably has feng shui. Not cheap, but carefully chosen food and a place to get away from the crowds and the crap on the Mall!
Great "monument by moonlight" tour! Highly recommend DC Party shuttles for "monument by moonlight" tour. One van holds no more than 25 people. You have a tour guide who gets off the bus and walks with you thru the monuments, sharing info and answering questions. Even have continuous supply of cold bottled water included in price. Cost is the same as the other tours wuith much more service.
Stay away from the Spy Museum Spy museum was ridiculously overpriced, ripoff, long lines, little or no air conditioning, boring, My nephew and I were very disappointed. Go to the Smithsonian instead!
Other names for Hotel Monaco Washington DC
- monaco hotel washington dc
- kimpton washington dc
- hotel monaco washington dc
- Address: 700 F St Nw - Washington - District of Columbia - 20002 - United States
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