Hilton Garden Inn Franklin Square Hotel

, Washington, United States
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Hilton Garden Inn Franklin Square Hotel

, Washington
815 14th St Nw - Washington - District of Columbia - 20005 - United States Hotel Website | 202-783-7800
600 Traveller

Reviews - Hilton Garden Inn Franklin Square Hotel

Historical Traveller Reviews of Hilton Garden Inn Franklin Square Hotel

Excellent Location

from wscnsngl
My husband & I stayed at this Hilton Garden Inn Hotel July 16, ’04 thru July 21, ‘04.
The location is the best feature. Walking distance to most everything (3 blocks from White House!) and a convenient Metro line around the corner for those who don’t care to walk.
Eddie at the front desk is the greatest! The moment we first walked in the door he was helpful in offering us suggestions, maps and close dinner locations. He greeted us (and everyone else) by name every evening…don’t know how he could possibly remember all those names!
Juan at the lounge bar is a crack-up. He’s very friendly, funny, keeps the area tidy and makes an effort to talk to everyone, making one feel right at home.
The location is very safe. We felt very at ease walking back to the hotel late at night after an evening out.
Our room was always clean (although we did have to ask for washcloths once). The maids, bellhops and concierge, were all very friendly and greeted us with smiles.
Now the only negative comment – the Dining room…There is a reason why we would not eat at the Hotel. The staff was very RUDE, inattentive, and the service was worse than marginal. Twice I witnessed Juan, the bartender having to go find someone (a hostess, waitress, busboy, anyone) to come and seat persons who wished to dine. I saw people waiting an extensive period of time for their food to come, and also there was the girl who had to bring her roomservice order back down twice, because her food was wrong both times.
(A side comment: - the pool is TINY.)

All in all, I recommend this hotel to everyone. We will most certainly stay here again (however, we will definitely take advantage of the many other fantastic eating establishments around the hotel).

bad service

from A TripAdvisor Member
The hotel is situated in the financial district, downtown right near the Metro station, thats a plus. The service was very bad (even for a German). Questions were answered very moody. The major minus were the parking guys, they seemed to be pretty lazy, they didn't even helped my with my luggage. I checked out at noon but had some dates till five. Asking for my car, they asked me several times if everything was paid in a very bold way. The room was ok furnished with microwave and fridge, nothing special and far to expensive. I won't come back.

Hilton Garden Inn is a gem!

from A TripAdvisor Member
From the moment we checked in to the moment we checked out, my travel companion and I were impressed with the Hilton Garden Inn! The staff was friendly and upbeat - without exception - including the front desk staff, the doormen, the bartender, the waiters and waitresses, the cooks, the housekeeping personnel, and the managers. The room was comfortable and quite spacious, too. We thoroughly enjoyed the breakfast buffet, also. The price was reasonable, and we didn't mind paying because it was good. Lots of fresh fruit, pastries, made-to-order omelets, cereal, sausages, hash browns, and so on. One evening we stopped in to the restaurant for a quick dinner, and it was excellent, too. The convenient location, fine room, and wonderful staff added up to a great week in D.C.!

Great Hotel, Great Customer Service!!

from A TripAdvisor Member
I stayed at the Hilton Garden Inn for 3 nights the week of May 23, 2004. It was a very convenient hotel, located across the street from one of the Metro stops and within walking distance to shopping, restaurants, and the White House. The hotel staff was excellent. They greeted me daily with a pleasant smile, inquired about my level of satisfaction, and wanted to know if there was anything they could do to make my stay more enjoyable. I would definitely recommend this hotel for the price, location, amenities, and customer service.

Good location, bad staff attitudes

from A TripAdvisor Member
Stayed here during a very busy DC weekend, April 23-26. Had requested at reservation time 2 beds because 4 adults were sharing room; called again months later to confirm that we'd have 2 beds and was assured we would. Arrived at hotel and was given room with 1 king bed! Front desk clerk very unpleasant when I complained, and advised me to check the next morning for another room. (This situation happened to other guests checking in the same time I was.) Fortunately, another customer traveling alone overheard me and kindly offered to trade rooms. The clerk treated me like a pariah and gave me no further info about the hotel's other services. When I asked about the restaurant, he told me it was closed. I got all my info from the room literature.
Other annoyances: maid service was quite good except for the fact that our washcloths were removed every day and not replaced. Had to request washcloths twice and none ever arrived. Contemplated ripping up a towel into small pieces.
On the plus side, rooms were well-furnished and clean, and the restaurant was very good -- service there was excellent. All wait staff attentive and pleasant. Location of hotel also excellent - across the street from Metro stop and within walking distance of White House and Mall, with all the memorials and Smithsonian Buildings. I would stay here again for the reasons of cleanliness, convenience, and restaurant, but would assume the front desk staff would still be surly.

Basic hotel, bad customer service

from A TripAdvisor Member
The location of the hotel is great, right across from Metro stop McPherson Square.

It is located in the financial district, which means most restaurants are expensive, and casual places (like Subway or Au Bon Pain) close early.

The hotel rooms are well furnished, with refridgerator, microwave, and hihg-speed internet access. There is also a business center on the first floor with computers for registered guests.

The hotel vending and ice machines are mostly broken. I believe management is well aware of the problem, and do not post "Out of service" signs to keep making $1.50 every time someone tries to buy a can of Coke. Don't bother calling the front desk to get your money back or a replacement coke. All they're willing to offer is water.

Given that there are plenty of other hotels in the area, I won't choose this one on my next trip to D.C.

t really want your car back, did you?

from A TripAdvisor Member
My wife and I stayed at the Hilton Garden Inn for the long Easter weekend (Fri-Mon). We had looked forward to getting away to DC for many months. We should have realized when we arrived at the hotel that the organizational aspects of the place would leave much to be desired.
After leaving our car double-parked in front for about 40 minutes, we were told that the hotel's lot was full, and our car would be parked in their "overflow" lot. We then innocently turned over our keys to the attendant. For the next three days we were treated to a hotel staff that at times made the Keystone Cops look competent. As a final treat, we waited for three hours for our car to be delivered on the day of our departure. Nice hotel. Just don't drive.

Good Family Hotel

from travel_when?
We stayed here 4 nights at the end of March. We arrived on a Sunday afternoon. The staff was friendly and helpful. The room was very comfortable for two adults and two kids. The Metro is right across the street and will be able to get you around town, no need to drive or taxi. The neighborhood is mainly office buildings with some sites within walking distance (White House). There are some restaurants near by, but we found the restaurant within the hotel very good. My wife and I were able to enjoy a good (adult) meal while the kids were able to find something they would eat. The pool is small and goes from 2 feet to 5 feet, but after a day of walking it feel wonderful because it is heated and relaxing.

Very good value- great location

from Greenbrook
We stayed here on Saturday, April 10. By booking directly with the hotel we got a $79 AAA rate with parking at $24.00. Check in was fine-the car was taken off our hands in record time- and the room was very nice. We had brought our laptop because they advertised free internet access- we couldn't get it to work and were given an 800 # to call- left a message and no-one called back. This was a disappointment because we then had to use dial up and pay for local calls. This was a minor annoyance because we were only there one night but if you were there on business, you'd want to get this straightened out. The best part about this hotel is the location- right across the street from the McPherson metro stop and within walking distance of the White House, St John's Church, Lafayette Square and the best restaurant in the world if you love Charleston Low Country Cuisine- Georgia Brown's. If you can't get a reservation- go at 5:30 when they open and eat in the bar- same menu and unbelievable attention from the bar staff. There are tables for two against the window which are perfect.

Buyer beware

from tapeshare
Beware- web bookings only guarantee a room. We showed up as a party of 3 and were told we had a King bed, not two twins as requested. We were 'waitlisted' for a rollout bed by a desk clerk who could care less. The response to my complaint was that I arrived 'late' (5 PM) - I reminded him I was there at 12 noon and was turned away for check in at that time.

Total chaos at check-in by the way. The help is understaffed and poorly trained. Laughably bad service service at the restaurant- skip it, there are better ones within walking distance.

Decent location and they have parking- may be OK value in off season but staff cannot handle busy times.

Top Local Tips for Washington

Using the metro The Washington DC metro is extremely user friendly, with clean stations and frequent service, during off peak hours. You can tell the locals from the tourists by the stops they get on and off (I am a tourist), but the trains are used by both and are generally well used. Unless you particularly want the challenge of learning how to navigate around diagonals and national landmarks, leave your car at home and take the Metro. Metro services National Airport (although a cab is quicker to downtown DC east of the White House), further eliminating the need for a car.

National Museum of Women in the Arts Don't miss the National Museum of Women in the Arts. It's not a Smithsonian or on the Mall, so it might not be on your list, but it should be. It will expand your experience and knowledge of women artists, and the building is a wonderful place for art. It's very close to the Hilton Garden Inn Franklin Square and other hotels in that area.

Do the Segway tour! Awesome.

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Other names for Hilton Garden Inn Franklin Square Hotel

  • washington dc hilton
  • hilton washington dc
  • hilton garden inn washington dc
  • Address: 815 14th St Nw - Washington - District of Columbia - 20005 - United States
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