The Vail Cascade Resort Hotel
Reviews - The Vail Cascade Resort Hotel
Read 274 additional reviews of The Vail Cascade Resort Hotel at TripAdvisor.
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Historical Traveller Reviews of The Vail Cascade Resort Hotel
A good bargainfrom AgeEdinburgh
okay but not a five star resortfrom jmodgeqt2
great getawayfrom coloradocutie
The hotel just underwent renovations and the rooms were very nice, small, but nicely decorated. Some reviews called this a 5 star, but it is really a AAA 4 star, which means of course it will be nice, but at 4 star level.
We were very impressed by all of the service from the moment we checked in to the time we left. What impressed us the most was the hospitality of all of the employees, everyone went out of their way to make our weekend getaway a true delight. We did not take our dog that weekend, but they have recently become pet friendly and have some great packages for dogs.
Loved Vail; nice resort with good customer servicefrom 2flyinillini
The resort is very large and surrounded by unbelievable scenery (mountains, trees, a creek). I would definetly recommend requesting a room with a mountainside view, however, those with a courtyard view have a balcony while those with a mountainside view do not.
Most of my family members stayed in a standard-type room. These rooms are very small for the price. It would be uncomfortable to have a family of four or four adults stay in one room together. The bathrooms are nice- sink, toilet, and tub/shower combo in one room. There is enough space in the bathroom for two people to get ready at the same time. The rooms included a fridge and complimentary coffee and tea. I would recommend going to the grocery (Safeway or City Market) or liquor store (on the West side of the highway) to stock up on your own. The rooms had two double beds, an armoire, desk, and chair. The beds were extremely comfortable with down comforters and lots of pillows. If your bed does not have a down comforter, you can request one from the front desk. There was a lot of closet space too.
An example of their good customer service:
My sister and her fiance booked a standard room. When they arrived, the room smelled pretty bad and they found rotten food in the fridge. When they notified the front desk, the hotel instantly upgraded them to a suite.
The suite was bigger than the standard room (actually, about the size of two standard rooms), but still not quite as big as I would expect from a 5 star hotel. The bedroom and bathroom were the same size and layout as a standard room. The "living room" was separate and included a nice fold-out couch, coffee table, armoire with tv, larger table and chairs, and a nice, oversize leather chair. We easily had 4 adults stay in the suite and had about 12 people over for drinks and fun before the wedding.
The hotel offered us a discount rate for the wedding and because it was two weeks before ski season officially started. The standard room was $99/night and the suite was $75/night for the bride and groom to-be, but $130/night for anyone else.
The restaurant closed at 9pm during the off-season so, we did not get to eat there. The bar is extremely expensive! The least expensive item is a beer for $5.25! We ordered a round of 4 drinks and it ended up costing us $43! We headed out to the liquor store after that one!
The parking is not that far away from the entrance to the hotel...only about a 2 minute walk across the driveway to the garage. It would be the same type/length of walk to parking at any other hotel and it was easy to get in and out of.
One thing you must do:
Enjoy a dip in the outdoor hot tub no matter what the temperature is outside! All the girls enjoyed a soak the night before the wedding while it was snowing and freezing outside. The hotel delivers room service and drinks out there too. It's horribly cold for about 10 seconds until you get in.
It's true there's a lot of construction going on in downtown Vail, but that has to happen sometime and happens everywhere. A lot of the stores and restaurants were closed for the off-season, but there were enough open to enjoy. Pazzo's Pizzeria in the village has very, very good pizza for a decent price. The Westside Cafe, located next to the Holiday Inn, is awesome! They have really great breakfasts at good prices. Try the Captain Crunch French Toast.
We flew into Denver and rented cars to drive to Vail. If you have never driven in the mountains before, DO NOT try it for the first time at night or in the snow!!! I drove from Denver at night and it took us about 3.5 hours for a 2 hour trip because I was freaking out the whole time. Besides, it's much more enjoyable when you can see the scenery in the daytime.
One last thing- the whole town and hotel are very pet friendly. There were numerous dogs in the hotel and hanging out around town. They are very well-behaved and add to the charm of this small, beautiful town.
Nice hotel, but disappointedfrom jeepbabe59
We were very disappointed because there was a lot of noisy construction going on in the town, and if we had known that we probaably would not have gone there. (I think that the reservationist should have warned us about this when we made our reservation, as well as the fact that the town was practically shut down because of it being off season.)
There were no bike rentals available at the resort as we had been told there would be, and the gondolas were shut down.
There is no A/C in the hotel, but if you open the windows it is nice and fans are available in the rooms.
It is a long walk to parking...too far to just hop in the car to run to a restaurant or the store. Valet parking was available, but we chose not to use it due to the additional cost.
The coffee pot in our room did not make very hot water OR keep it hot enough, and it had a strange taste...probably from the local tap water. (We did not mention the coffee pot but we did ask someone in the restaurant about the water and they said that the coffee there was made with tap water rather than filtered. Filtered water was available in the room, but very expensive.)
On the positive side, the bed was extremely comfortable, and we had a lovely view from our room overlooking the creek and the mountainside.
The staff at the hotel was excellent, except for the concierge. The housekeeping staff did an excellent job. We did not use any room service, but enjoyed the restaurant and bar/lounge area. We appreciated the daily newspaper, and the Aria spa was wonderful, especially since they were running a discount!
The athletic facility, spa, and parking are all across the street from the hotel.
Second time visitor, nicer rooms, staff not improvedfrom 4MarathonGirl
In the past year or so the Vail Cascade Resort underwent extensive renovations. The rooms are redone and quite nice. It has a nice "mountain resort feel" to it.
All of the things you would expect in a nice resort, including nice bed sheets, high speed internet, a nice bathroom, decent sized room, and good facilities were all present at this resort. The restaurant Chap's is a pretty good steakhouse type place as well.
The health club was great - beautiful, spacious and not busy. It also opened at 5:30 am which is great when you want to do a good workout before meetings.
The disappointment was the staff. Some of the staff members were really nice friendly and responsive, some of them weren't. Many of them I don't believe were experienced or responsive enough to be working in a five star resort.
'from A TripAdvisor Member
Nice resort!from laurawaunt
Loved!!!from A TripAdvisor Member
awful!!!from A TripAdvisor Member
Top Local Tips for Vail
Not just for skiing For rafting visit in early May through mid-June. Hiking trails around Vail are spectacular for viewing wildflowers and gorgeous mountain views. Take the gondola up for other fun outdoor activities for the whole family.
Shuttle the hotel offers free shuttle to bothe the lionshead area and Vail Village that runs very frequently
vail is too expensive and crowded vail is too expensive and it can get amazingly crowded on the weekends from denverites. go to utah instead its closer to a city, closer to the airport, and more importantly better skiing.
Other names for The Vail Cascade Resort Hotel
- vail cascade resort
- vail cascade hotel
- vail cascade
- cascade resort
- Address: 1300 Westhaven Drive - Vail - Colorado - 81657 - United States
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