The Vail Cascade Resort Hotel

, Vail, United States
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The Vail Cascade Resort Hotel

4 star

Rooms: 292

1300 Westhaven Drive - Vail - Colorado - 81657 - United States 970 476 7111
274 Traveller

Reviews - The Vail Cascade Resort Hotel

Historical Traveller Reviews of The Vail Cascade Resort Hotel

A good bargain

from AgeEdinburgh
We stayed at this hotel for one night in July. We were on holiday in Colorado, visiting relatives and wanted to go to Vail and stay in a nice hotel for a treat. We paid about $120 (through a deal on some website)i think, for the night which was pretty reasonable, we thought. I don't think it would be worth the extortionate prices they charge in the winter though! Anyway, we were nothing but pleased with this hotel. We had a nice room - it overlooked the courtyard area which was pretty with summer flowers at that time of year. We had a very comfy bed (but would we expect anything else from an American hotel?!) and the room was spotless. We got engaged on the top of a mountain and watched the sunset and then returned to soak in the hot tubs for a few hours. That was lovely. The pool area was nice and peaceful. We had breakfast in bed which was great. All in all, we thought it was lovely and would go back for the same price.

okay but not a five star resort

from jmodgeqt2
I thought I would try this place one more time and boy did I regret it. While the atmosphere is a plus and the rooms are nice( off season) but I highly doubt anyone who has given this a five has paid the pretty penny of 395 to 500 a night price tag that they charge during the season. When you pay that kind of money you expect more for the money than just a little hello here and there. Chaps is however an excellent place to eat and the bartenders were great. The hot tubs are nice also with the outdoor service but it only took one REALLY unfriendly person to ruin all the great things about this place. I live close by and I guess I don't buy into that attitude that Vail is so much better than everywhere else. It is a nice town with lots to offer but if you want to pay 395 or even 500 a night go to Aspen!!! The people have less of an attitude there and more to offer!!!

great getaway

from coloradocutie
My husband and I are Colorado residents who stayed at the Vail Cascade for a weekend getaway in early November. A good rule of thumb is that you can get some great deals if you want a getaway to the ski resorts early in the season. (The ski resort was going to open the weekend after we left.) We had an absolutely lovely stay. We were able to upgrade to a suite for a very small price and ended up with a mountain view suite with balconies overlooking the river. We would highly recommend Chaps chophouse which was truly delicious. They were offering a prix fixe menu while we were there and we felt like we got a wonderful meal at quite a fantastic price.

The hotel just underwent renovations and the rooms were very nice, small, but nicely decorated. Some reviews called this a 5 star, but it is really a AAA 4 star, which means of course it will be nice, but at 4 star level.

We were very impressed by all of the service from the moment we checked in to the time we left. What impressed us the most was the hospitality of all of the employees, everyone went out of their way to make our weekend getaway a true delight. We did not take our dog that weekend, but they have recently become pet friendly and have some great packages for dogs.

Loved Vail; nice resort with good customer service

from 2flyinillini
I stayed at the Vail Cascade Resort and Spa from Nov.3rd thru the 6th. I have never been to Vail, or Colorado for that matter. I went for a family wedding and really enjoyed the town and hotel. The staff helped us with the wedding, even though it was held at another venue. We were able to ship flowers, favors, etc beforehand to the hotel's concierge who held onto them until we arrived. The concierge was very, very helpful with any arrangements we needed for the wedding.
The resort is very large and surrounded by unbelievable scenery (mountains, trees, a creek). I would definetly recommend requesting a room with a mountainside view, however, those with a courtyard view have a balcony while those with a mountainside view do not.

Most of my family members stayed in a standard-type room. These rooms are very small for the price. It would be uncomfortable to have a family of four or four adults stay in one room together. The bathrooms are nice- sink, toilet, and tub/shower combo in one room. There is enough space in the bathroom for two people to get ready at the same time. The rooms included a fridge and complimentary coffee and tea. I would recommend going to the grocery (Safeway or City Market) or liquor store (on the West side of the highway) to stock up on your own. The rooms had two double beds, an armoire, desk, and chair. The beds were extremely comfortable with down comforters and lots of pillows. If your bed does not have a down comforter, you can request one from the front desk. There was a lot of closet space too.

An example of their good customer service:
My sister and her fiance booked a standard room. When they arrived, the room smelled pretty bad and they found rotten food in the fridge. When they notified the front desk, the hotel instantly upgraded them to a suite.
The suite was bigger than the standard room (actually, about the size of two standard rooms), but still not quite as big as I would expect from a 5 star hotel. The bedroom and bathroom were the same size and layout as a standard room. The "living room" was separate and included a nice fold-out couch, coffee table, armoire with tv, larger table and chairs, and a nice, oversize leather chair. We easily had 4 adults stay in the suite and had about 12 people over for drinks and fun before the wedding.

The hotel offered us a discount rate for the wedding and because it was two weeks before ski season officially started. The standard room was $99/night and the suite was $75/night for the bride and groom to-be, but $130/night for anyone else.

The restaurant closed at 9pm during the off-season so, we did not get to eat there. The bar is extremely expensive! The least expensive item is a beer for $5.25! We ordered a round of 4 drinks and it ended up costing us $43! We headed out to the liquor store after that one!

The parking is not that far away from the entrance to the hotel...only about a 2 minute walk across the driveway to the garage. It would be the same type/length of walk to parking at any other hotel and it was easy to get in and out of.

One thing you must do:
Enjoy a dip in the outdoor hot tub no matter what the temperature is outside! All the girls enjoyed a soak the night before the wedding while it was snowing and freezing outside. The hotel delivers room service and drinks out there too. It's horribly cold for about 10 seconds until you get in.

It's true there's a lot of construction going on in downtown Vail, but that has to happen sometime and happens everywhere. A lot of the stores and restaurants were closed for the off-season, but there were enough open to enjoy. Pazzo's Pizzeria in the village has very, very good pizza for a decent price. The Westside Cafe, located next to the Holiday Inn, is awesome! They have really great breakfasts at good prices. Try the Captain Crunch French Toast.

We flew into Denver and rented cars to drive to Vail. If you have never driven in the mountains before, DO NOT try it for the first time at night or in the snow!!! I drove from Denver at night and it took us about 3.5 hours for a 2 hour trip because I was freaking out the whole time. Besides, it's much more enjoyable when you can see the scenery in the daytime.

One last thing- the whole town and hotel are very pet friendly. There were numerous dogs in the hotel and hanging out around town. They are very well-behaved and add to the charm of this small, beautiful town.

Nice hotel, but disappointed

from jeepbabe59
This was our first trip to Vail.

We were very disappointed because there was a lot of noisy construction going on in the town, and if we had known that we probaably would not have gone there. (I think that the reservationist should have warned us about this when we made our reservation, as well as the fact that the town was practically shut down because of it being off season.)

There were no bike rentals available at the resort as we had been told there would be, and the gondolas were shut down.

There is no A/C in the hotel, but if you open the windows it is nice and fans are available in the rooms.

It is a long walk to parking...too far to just hop in the car to run to a restaurant or the store. Valet parking was available, but we chose not to use it due to the additional cost.

The coffee pot in our room did not make very hot water OR keep it hot enough, and it had a strange taste...probably from the local tap water. (We did not mention the coffee pot but we did ask someone in the restaurant about the water and they said that the coffee there was made with tap water rather than filtered. Filtered water was available in the room, but very expensive.)

On the positive side, the bed was extremely comfortable, and we had a lovely view from our room overlooking the creek and the mountainside.

The staff at the hotel was excellent, except for the concierge. The housekeeping staff did an excellent job. We did not use any room service, but enjoyed the restaurant and bar/lounge area. We appreciated the daily newspaper, and the Aria spa was wonderful, especially since they were running a discount!

The athletic facility, spa, and parking are all across the street from the hotel.

Second time visitor, nicer rooms, staff not improved

from 4MarathonGirl
I travel frequently for business (2 - 4 times per month), and I have stayed at this particular resort twice, and stayed one other time in Vail Village.

In the past year or so the Vail Cascade Resort underwent extensive renovations. The rooms are redone and quite nice. It has a nice "mountain resort feel" to it.

All of the things you would expect in a nice resort, including nice bed sheets, high speed internet, a nice bathroom, decent sized room, and good facilities were all present at this resort. The restaurant Chap's is a pretty good steakhouse type place as well.

The health club was great - beautiful, spacious and not busy. It also opened at 5:30 am which is great when you want to do a good workout before meetings.

The disappointment was the staff. Some of the staff members were really nice friendly and responsive, some of them weren't. Many of them I don't believe were experienced or responsive enough to be working in a five star resort.


from A TripAdvisor Member
We have stayed at this resort for 5 years in a row. This is a great location. It appears that the "new" management has taken away some of the "welcome home" approach. A family style resort with corporate accomodations needs to create a balance. I like the staff to remember me, not act as if they remember me. Please bring back the real "vail valley" feeling. I don't want to stay with Ritz or Hilton.

Nice resort!

from laurawaunt
We stayed at Vail Cascade over Memorial Day weekend for a wedding. The hotel is very nice and the room was one of the nicest my husband and I have stayed in. We got a great deal since it was off season which, of course, which made things even better. The spa treatments were 40% off and the services were great. I got the "Adventure Cure" which included an exfoliation, bath, and massage. Chaps also had 2-for-1 dinner entrees, but we never ate there. The setting is beautiful! We upgraded to a mountain view room which was well worth the additional cost. The creek was lliterally running just outside our window. It may be too expensive for us during ski season, but I would certainly stay again if possible!


from A TripAdvisor Member
My husband and I went to this resort in July, and were VERY impressed. The rooms were great. Ours was right next to the creek, and loved hearing the creek run by as we relaxed in our room. The rooms were very warm and inviting. I loved the decor. I would highly recommend this hotel, and will stay there again!


from A TripAdvisor Member
I am a local to the area but I decided to treat my husband to a weekend retreat for his birthday january 12th. I just have to say I have never been so appalled by the service as I was the last night of our stay. My husband and I went out for a nice dinner and then returned early to the hotel. Number one there is only one bar in the whole place, which is totally ridiculus considering the size of the resort. So when we returned we thought we would go to the bar for a couple more drinks before returning to our room. When we walked in the bar was closed down, it must have closed well before 12:00 a.m. We were so shocked as it was a Friday night and all the other nights the bar stayed open till 2:00. The bartender was still cleaning so I asked her if we could just get a bottle of wine or something to take to the room, she advised me to call room service. First of all at a place that costs 300+ a night I thought that was a little tacky but no big deal we went off to our room. When I called down for room service it rolled over to the front desk, the manager Patrick Kelley answered the phone, I told him my order and he said that the bar was already closed. I told him what the bartender said and he just replied saying he could not help me. I wanted to know why when it was well before the time to serve and he just acted arrogant and argumenative to me. He was by far the rudest person I have ever encountered especially had a 5 star resort. He discriminated against me and my husband because we are a little younger than the general age of people that stayed there. I have traveled many places in my life and have never had this kind of experience. It was so upsetting that we chose to leave at 1:45 in the morning and just go home, and that is just the beginning of my hassle at the dump. I called the manager on Monday first thing to tell him what happened. His response to my complaint was he didnt believe that Patrick would talk to me the way he did!! How incredulus is that??? No apology just excuses for bad behavior, it must have been something I did he told me!!! He said he would have to talk to Patrick to hear his side of the story before compensating us in any way and would call me by Friday!!! Well I was even more appalled so I decided to try to just talk to the highest management because I was just shocked by this managers lack of concern for his customer. SO no one called me back. I had to call again on the following Monday and talk to that same manager that I had talked to before. He then again told me he didnt believe that my side of the story was right and the only thing they were willing to do is refund us a $100. I thought that was the most insulting thing they could offer after all the hassle and condescending attitudes that I had to put up with. In the conversation that we had he had the odacity to tell me that he had psychology degree and that 90% of what we here is percieved wrong!!!! OMG!! It was absolutly the most incredible lack of customer service I have ever encountered in my WHOLE life!! I would not ever go back to this place and give them another dime of my money.... GO TO THE RITZ it is cheaper and much classier and I can guarentee the managers know how to problem solve without insulting a guest who spent a couple of grand in just a few days!!! Anything good I would have said was ruined by all the bad... so be forwarned if you have a problem don't expect them to care!!!!

Top Local Tips for Vail

Not just for skiing For rafting visit in early May through mid-June. Hiking trails around Vail are spectacular for viewing wildflowers and gorgeous mountain views. Take the gondola up for other fun outdoor activities for the whole family.

Shuttle the hotel offers free shuttle to bothe the lionshead area and Vail Village that runs very frequently

vail is too expensive and crowded vail is too expensive and it can get amazingly crowded on the weekends from denverites. go to utah instead its closer to a city, closer to the airport, and more importantly better skiing.


Other names for The Vail Cascade Resort Hotel

  • vail cascade resort
  • vail cascade hotel
  • vail cascade
  • cascade resort
  • Address: 1300 Westhaven Drive - Vail - Colorado - 81657 - United States
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