Historical Traveller Reviews of The Lodge at Vail Hotel
from A TripAdvisor Member
Hotel is EXTREMELY overpiced for the poor service & substandard amenities. For the very high price we paid, we got a room with a pull-out sofa bed! We had problems with the room: fireplace flue closed while we had a fire going & the room filled with smoke & set off the smoke alarm. When I called the desk, they said they could not move us until the next day. All of our clothes smelled of smoke. The choice of 2 rooms that were offered the next day were horrible, so we did not move. Also, the patio door was glass & faced the street. It had no blind or curtain & everyone on the street could see in our room. We had to ask for a blind to be installed. The rooms are VERY noisy. You can hear everything in the adjacent rooms. High room rates do not include any breakfast. Other hotels in Vail with much lower prices and much nicer rooms offer free breakfast, afternoon soup, free espresso, wine & cheese party, etc. Would NEVER recommend this hotel.
great services at LOV
We stayed at the LOV this February break, and were very impressed with the service. Before arriving, we asked the concierge to make dinner reservations around Vail where we could have a nice meal with children. Her choices were excellent. Also, the Bellmen were very accomodating, and drove us to and from the ski school everyday. The rooms are small, but ours was updated with a pretty bathroom. The brunch was fantastic. Our children enjoyed the outside pool and hot tub in the afternoon, and liked wearing the soft bathrobes. I would stay here again.
We stayed there middle part of November 2004, before the ski slopes opened up, during a slow season. At first, when we made the reservations, the reservationist was very helpful with us booking one of the hotels 2bedroom suites, he even mentioned that we could have a pick of a couple different suites once we check-in, because the hotel was at such a low occpancy. My first impression of the hotel, was exactly what i thought it would be, a colorado mountain cabin atmosphere, which was exactly what i was looking for... The bell/ valet was very nice, as was the front office manager at c/i. The room was very comfortable, video's and games in the room was a nice touch, i also liked the stone fire place.
My dislikes was, even though i overall liked the design of the suite, i was dissapointed that it seemed like no one had been in the room for a while, meaning any housekeeping/ housekeeping manager to even inspect the room, the staircase leading up to the bedrooms, which was a very dark hallway, the light was out, and the light bulb vaucet in the master bathroom didn't even have a light in it. Oh, and also the dials for the stove was missing. I didn't say anything at first b/c I made the misconception that when housekeeping came to turn down the room, they would notice the problems. But after returning from dinner at about 10pm, not only was nothing fixed, but the rooms weren't even turned down. But my main conplaint was waking up @ 520 in the morning by the sounds of concrete pounding, yes there was construction right outside our room. I understand the hotel cannot control this matter, but with the hotel being so empty, it would have been nice to have them put us in a room away from the noise, or at least inform us this was going to happen.. After being awaken by that, I decided to check right out of the hotel, even though we were suppose to be there for another night. I know this may sound a bit picky, but the main reason i chose to stay at LAV was because it is a Rock Resort, and a first class resort.... I guess I was wrong...
I would have given this hotel and excellent rating, but I was very disappointed with the concierge. Anytime I asked him for anything, he would tell me, "There's nothing really to do with kids," or "I can't find anything." I asked him what I could do with a two year old and to find somewhere for us to eat for Christmas. He couldn't do either.
The front desk staff was great. The housekeeping was far above expectations. The rooms and bathrooms were nice. We even had a TV with a VHS and DVD player in it which was great with a two year old! The location was perfect as well.
We got a great rate through Travelzoo and paid $96 a night for the room. I wish we could have spent our whole week there! I would definitely stay there again!
Great Room and View, Wonderful Service
8/18-8/22. We stayed at the Lodge at Vail and had a wonderful time. The staff was great, nice and courteous and did everything to accommodate our requests. Despite the previous comments, the concierge service was wonderful. They helped us pick the best restaurants in town and arranged white water rafting and other day trips. When we asked directions, they immediately offered us a lift to the destination and most importantly everyone is extremely pleasant. We were given an upgrade and the room was spacious with a beautiful mountain view and a large balcony. The hotel location is fantastic, with the heart of the village right outside the door and the ski lift close by. The service in the restaurants is excellent. The breakfasts are delicious. Our only complaint is that there is not a large sitting area in the lobby if you want to relax outside of your room. Overall, we recommend the Lodge to all travelers looking for an exceptional place to stay. We can't wait to come back during ski season.
Great Room/Location, Front Desk/Concierge could use customer service training
from A TripAdvisor Member
We stayed at the Lodge at Vail (LAV) for the July 4th holiday, and booked a great package that included daily breakfast and a choice of an activity per evening booked. The location of LAV was great, right in the heart of Vail Village. The restaurant and housekeeping staffs were very courteous and pleasant. Now, my complaint about LAV is their front desk and concierge staff. At BEST, they are disinterested. If I or my husband would inquire about an activity, they would 1)have no clue, or 2)give us wrong information or 3) tell us to go find it ourselves. All of the high-end resorts that I've stayed with has a concierge staff that will not only find what you are looking for but will also book the event or reservation or class for you. Considering that there are so few rooms at LAV, I don't think it wouldn't be difficult to address the personalized needs of guests and it seemed to me that the front desk and concierge staffs just do not care.
Amazing Food at The Wildflower
from A TripAdvisor Member
I did not stay the night at the lodge itself but was still quite impressed with all, and I mean all the staff members there. Everyone of them seemed to go out of their way to make sure you were alright. The atmosphere of the hotel was amazing and very well kept. What I did go there for was the acclaimed resturant "The Wildflower". The food there and the service was amazing. Awesome food with french accents. I personally had the veal medallions on top of a black truffle rissoto with a foi gras butter sauce! Then all the other little things they do there for you are also amazing, but I wont give all the little surprises away... If you are going into Vail you must try this resturant and realize wht good food is, worth every penny espically for the time and effort put forth into the dishes and the type of food being prepared... Hats off to Steve Topple, The Wildflower chef and the rest of his crew.
Great Room, Great View, Great Service
from A TripAdvisor Member
I travelled to Vail for a conference in August 2003. When I booked my room the reservationist automatically upgraded my room. I believe the room rate was about US$300 per night. I have stayed in many high-end hotels travelling both for business and pleasure, but the room my husband and I stayed in at the Lodge at Vail was one of the nicest room we have ever had. It was a suite with a separate living room area (with its own bathroom), kitchenette and TV/VCR as well as a work table with dataport connections.
The "bedroom" had a beautiful king size bed with a cabinet at the bottom of the bed that housed a TV! When you turned the TV on the TV rose from the cabinet to eye level.
Both the bedroom and the living room area both had balconies that looked onto Vail mountain.
The bathroom was unbelievable -- and it had a huge walk in closet off the bathroom. The bathroom was so nice I took pictures of it for our decorator back home.
The service as well was impeccable -- from the concierge to the valet drivers -- everyone was extremely friendly and polite.
I have read a lot of conflicting reviews for this hotel on this message board, so I am not sure how to reconcile the service issue, but the comments on the rooms may be related to the two separate buildings of the hotel. The building that our room was in was clearly new, and I did not get an opportunity to see the rooms in the older section, so I can't comment.
We didn't ever eat at the hotel as there were so many places to eat in Vail Village.
I read the review page on Trip Advisor the day after I booked the hotel and was horrified with what I read and even considered cancelling and losing my deposit because of it.................glad I didn't as the holiday was the most perfect ever. We had a room right at the poolside and were able to just pop out of the room and use the hot tubs and go swimming every evening before dinner. Only at the weekend did the hot tubs become really busy and as we were there for 10 days we just avoided it at that time.The service from the staff was excellent, the assistance from the concierge couldn't have been better. We had pre booked ski tickets through another company and they had to be picked up at the ticket office at Lions Head........we asked directions and they immediately offered us a lift. Who could have asked for more.The hotel location was excellent as we didn't have too far to go for anything that was required outside the hotel.........Restaurants and bars.I can't wait to go back it was the perfect experience the whole ambience, the snow, the hotel, the hotel room. It was fabulous.
Perfect ski vacation
We stayed at the Lodge at Vail for a three day ski vacation and had a perfect time. The location of the hotel is absolutely perfect; right next to the main lift and steps away from the village. From the momemt we arrived, the service was impeccable. If you are expecting a modern, architecturally stunning hotel, this is the wrong place. The atmosphere is ski lodge all the way. We were upgraded to a deluxe king room, with balcony, overlooking the pool. The feel of the room was very rustic, although the king bed and the somewhat small bathroom were completely modern. What really made the hotel stand out was the service, from the concierge at the front to the waiters in the restaurant. All the staff were very friendly and went out of their way to ensure that your needs were taken care of. Buffet breakfast was included in our rate and was one of the highlights of each day. The restaurant where breakfast is held had the perfect ski-lodge ambiance. We also had dinner one night at the Wildflower restaurant on site. The atmosphere is very romantic and the food was quite impressive. Overall, we were extremely pleased with out stay and would certainly recommend The Lodge to other travellers looking for the ideal ski vacation.
Top Local Tips for Vail
Do not go to the Tap Room. This is probably the worst excuse for a sports bar ever. The bartender kept staring at my girlfriends breasts and anatomy and was heard commenting about this to another waiter. The staff was rude and disrespectful. The door man was an overweight lecherous slob who cussed at me since my license was from out of state and he was too inept to find the DOB. I would strongly recommend never setting foot in this place. If I owned this place I would fire the staff and start over. Shame on you Tap Room.
Billie's Island grill has great food and during the summer 50% off meals on tuesday! Highly recommend
fly to Denver
Fly to Denver and rent a car. The drive is not long and you have so much to look at. If you go in the off season you can get free parking just ask you hotel how to get to it. It is much cheaper than flying into Vail.