Molly Gibson Lodge Hotel

, Aspen, United States
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Molly Gibson Lodge Hotel

, Aspen
3 star

Rooms: 50

101 West Main Street - Aspen - Colorado - 81611 - United States Hotel Website | | 970 925 3434
167 Traveller

Reviews - Molly Gibson Lodge Hotel

1/10
July at The Molly Gibson
Submitted by: A Travel-Library User in 09/07/07
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My husband and I just stayed there 2 days ago, from 07/01/07 to 07/03/07, we booked this room over a month in advance because we wanted a pool side view/room. For some reason the Molly Gibson considers room #104 to be pool side (we were told later that because our flight didn't arrive until 10:40PM, as the were told when we would arrive, that our room, and because the 'desk' closes at 11:00PM, that we could not get the room we ordered as they overbooked, so since we were the last to arrive, we got the last room, they could/should have told us that when we booked it). Hmm, that doesn't make sense to us since we paid the same price we were quoted a month before, a whopping $285.00 per night, also told full breakfast included). We were there a total of 36 hours, charged for two nights (because we got in at 11:10PM on Sunday), we were left with our keys and directions to the room with a view of the rock alley (for $285 a night). Not a pool view as we agreed and paid for.
O.K., we're tired. just wanted to go to bed. Once inside the room, it was blaring hot (over 100 degrees), we looked and looked for an airconditioner....a ha, there's one over the bed, but no knobs, directions or anything to turn it on....all while the sweat was literally dripping down our backs.
Left with our keys was a note (directions and where the 'breakfast' would be the next morning and some emergency phone numbers). The only one that made sense was 'security.' The poor guy (very nice) came to our room and had no idea himself how to turn on the air-conditioner.....45 minutes into our arrival, still sweating and worried about the night in this hothouse...the security guy, worried and sweating himself, called the hotel manager who came down from her sleep and said "oh, it's by remote control," then proceeded to open one of the drawers and found the controller and turned on our air conditioning. Yahoo...we could finally unpack and go to sleep.

Waking up early the next morning and starving...the note (and on-line booking) said 'breakfast'...we couldn't wait...breakfast means breakfast, right? After all they didn't say 'continental,' they said "Breakfast" and I have no idea what continent they would ever serve this kind of breakfast, coffee was great, however, there was 'cereal,' 4 or 5 day old pastries, 2 very brown bananas, 2 oranges and 4 green apples. Oh, yummy! This was not even close to a continental breakfast.
The month before we stayed at The Hotel Aspen, right across the street (literally), wow, now that's a breakfast! And by the way, about $100 per night cheaper.
I've since found out that Hotel Aspen has purchased the Molly Gibson, but it was obvious that they haven't taken 'control' as of our recent trip dates.
We went down to the Cafe Bakery (a block away) for a 'real' breakfast. I did tell the front office about the brown bananas, she was mortified, or so seemed to be, said she would make sure it was corrected, but funny thing is, the very next morning, those same two brown bananas (now looking a little more on the black side) were still there.

But that is not what we woke up to the next morning at 6:50A.M., the next morning (we're only there 36 hours Max, remember), we were woken up by a very loud banging noise from the alley, a neighbor, who has a house outside our bedroom window. It seems their 3 year old son likes to play the drums, whenever he feels like it too, their garage door was opened and the kid was playing nonstop...and he was no Buddy Rich. Even if he was, I wouldn't have liked it at 6:50AM. I went to the front office to ask 'why,' and they all came t our room, and the alley and were mortified at the sound (as were other guests, now coming out from their rooms), the front desk folks were very apologetic but said that my only recourse was to call the local police to report a disturbing the peace, (there's protecting your hotel guest for ya). We passed on that option.

I was awake now and headed to the 'breakfast, hoping for more fresh anything, you wouldn't believe it, of all those hotel guests (the entire hotel was booked full), not one went for those bananas from the day before, and the bananas were now a much darker color. There was a croissant I tried, but after touching it (I couldn't possibly put it back), it was so hard, then I tried to heat it up (to make it softer, more edible), but it came out with the texture of a football. We gave up and headed out for breakfast at the Cafe Bakery again.
At least it was a much needed break from the drummer boy.

The front office knew of all our problems for the 36 hours we were there and upon checkout discounted our room $50 total, $25 each night (oh boy). We spent more than that at breakfast (which we were promised at The Molly Gibson).

I must also mention the filthy bathroom floor, and the fact that the bedspread and pillow shams hadn't been washed in what seemed like more than a year. My suitcase was heavy (43lbs), so when I plopped it onto the bed to unpack, there was a major dust cloud that spurted into the air. We removed them to a safe corner for the duration of our stay.

We also brought phone chargers and laptops and hair dryers and stuff to plug in, but only one outlet worked in the entire room, none worked in the bathroom, so we had to take turns with the one outlet that worked. And that air-conditioner I talked about earlier, it worked great, but had this constant clicking sound throughout the entire night...click, click, click, we had to sleep with the T.V. on to drown out the clicks. O.K., I sound OCD, but I'm not, I'm pretty easy going, but this was a nightmare from the moment we arrived to the moment we left.
The thing I liked best (looking for something positive here), is that the people who work there are all super friendly....just don't complain, because they give you that blank stare and sincere and humble apology, but will do nothing to rectify or help resolve your problem(s).

Top Local Tips for Aspen

Dinner at Campo Try the bar menu at Campo de Fiori. Dinner is great too! But make reservations and prepare for a busy, loud atmosphere.

Gusto's and Pinion's Two of the very best restaurant's in all of Aspen. You will not ever be disappointed. FABULOUS!

Getting Around Aspen Our experience of 9 years visiting Aspen has brought me to the conclusion that if you don't like to walk and expect royal treatment from hotel staff and good parking options right next to your hotel at all times of day, this is not your place unless you stay at some high end service oriented hotel. THis is an outdoorsy, hiking, fitness, being-outside a lot kind of place. People are helpful, but they don't go out of their way to be helpful. You should be prepared to do a lot of walking (you'll see so much more of Aspen's beauty this way,) expect to drive around a little to find parking, and be assertive but friendly to service people. Aspen strikes me as a town where people who are rugged individualists willing to do a little research ahead of time on what to do and where to go will have a better time than those who expect to have their hands held and have high maintenance needs for service and pampering. Just my two cents, but a positive attitude goes a long way here and anywhere!

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