Hyatt Regency Hotel, Santa Clara
Reviews - Hyatt Regency Hotel
Read 218 additional reviews of Hyatt Regency Hotel at TripAdvisor.
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Historical Traveller Reviews of Hyatt Regency Hotel
One plus: the bike path along San Tomas Aquino Creek to Harvey Pond and Sunnyvale Baylands Park makes for interesting walks and birding.
t Stay on 4th Floor- Worst Smell Everfrom prospectivetraveler
The fourth floor, which must have been the smoking and pet floor as we heard a dog whining behind a door, absolutely reeked of mold, smoke and other odors. In retrospect, it is simply amazing that a hotel of this caliber rents out rooms on a floor that smells this poorly. The room itself smelled less than the hallway but still smelled strongly of smoke.
I believe that many other hotels would have upgraded us to the non-smoking rooms given the late hour and the fact that I had called in advance. I understand that there are no guarantees with Priceline, but surely the hotel should be able to figure out that the public relations cost of squandering their customer's goodwill absolutely outweighs the loss of one night's premium a rate. I formerly had good will towards the Hyatt Chain of Hotels but it is unlikely I will stay there again.
I strongly urge you to avoid this particular hotel.
s like to stay in an upscale prison? this is it!from mettmann
It's like staying in a clean, cubicle, with no character. Perfect for the business traveler! (hah..)
Late check in on a Sunday night. Let me digress, I had the misfortune of rudely handled by the late night res agent , who I am unclear whether or not they were at the hotel, or at a central reservations desk.. Any way , $219 per night, but since I wanted to stay true and get points on my Hyatt Rewards, I chose the hotel..
Check in was fine, although the lone porter took off and was not found so I can give him keys to the rental for valet.
Traveling with my 9 year old daughter, who was somewhat overwhelmed with the huge size of reception ( I remarked that many mommy and daddys have meetings here ) she gave me a look, I didn't want to bother qualifying , I we went straight to our room.
Which was right out of the 80's decor, plus the over priced water and mini bar. (Not surprisingly for the area). The room was clean, although the bath and shower are showing their age. Bedding was acceptable, if you like fluffy pillows...
Breakfast was where the hotel blew the whole stay. I decided to preorder the meals so we wouldn't have to hassle with the hangers. I specifically asked for frosted flakes for my daughter, which they stated at the time they had in stock.
When we received our breakfast (20 mins) late, we received gran cereal. I asked the porter if they could go back and change it to the frosted flakes..
AFTER 2 tries - (yes they attempted twice to give me gran or corn cereal as frosted) I called back to room service. At this point, it's been 35 minutes since they delivered their 20 min late breakfast. The room service rep apologized, stated they never had frosted flakes, and tried to sub cheerios, which they were out of stock when she called back!
needless to say - we ended up with some type of cereal that my daughter wanted, and we checked out. Was asked about my stay, I didn't hesitate to let front desk know about the breakfast fiasco.
Did they care? nope, he muttered "that's too bad, sorry" , and handed my my bill. I usually would state something to the manager or front desk at this point, but since we were running very late, I did not bother, not only that, valet did not bother assisting us with our luggage, even though it was apparent my daughter was having problems.
I'm contacting Hyatt Rewards to complain..
Next stay - Lakespur!
Perfect place to stay when going to the Santa Clara Convention centerfrom crandles60
Outside the Hyatt there is nothing in the way of dining unless you drive or cab it. We took a cab to Red Robin as not to spend at the only restaurant in the Hyatt which was quite pricey for dinner. The cab ride ended up costing about $20 so in hind sight, it would have been around the same to stay at they hotel and eat in the pricey restaurant!
Even with my few negative comments, I would definitely stay there again when going to a convention.
PS- if flying into San Jose, take the light rail - off at Great Adventure/Convention center (Santa Clara - not San Jose!) The cost was only $1.75 each way and it drops you off right in front of the convention center. EXTREMELY convenient!
some stafffrom stevebl
Staff behind the bar are just moody, maybe it's because they have to charge so much for a drink. Beware if you are driving as there is nowhere in walking distance so you will be stuck at the hotel bar. Better off in the pool and the best part of the hotel, the hot tub! How much are taxis in Santa Clara ... wow !
Also the laundry, don't expect it back. They lost three shirts, two pairs of trousers and some other stuff. The sold called "security manager" kept ringing me during the day leaving messages on my room phone knowing I was out working. When I phoned later there would be no reply, day after day, no refund and no appology. Shocking service. They ignore emails as well. Here's one guest who will not be staying here again.
Shame really, the hotel itself is nice enough, but to expensive throughout and to business guest driven. We might be here on business but we like to feel like we're on vacation.
Drive down to Milpitas and stay in the Larkspur Landing if you want a bars in walking distance, and friendly staff.
Well done in Santa Clarafrom Kegowhisky
- Good beds, fully functional rooms, excellent showerhead and well appointed bathroom.
- Excellent staff, very upbeat, friendly, and competent - Probably the high point of this hotel.
- Good location, convenient to much of Silicon Valley due to being situated within a mile of two major highways.
- Breakfast was very high quality and tasty.
- Gift shop was a saviour, well-stocked and suprisingly had a shirt I needed in an emergency in my XXL size - not always an easy feat.
While the rooms were well-equipped, they seemed to be a bit sterile and lacked charm and character. This was only my second stay at a Hyatt, so I don't know if that is typical of the chain or only this location.
Having said that, I enjoyed my stay and wouldn't hesitate to stay here again.
nice room, boring placefrom iandel
Convenient location to San Jose Half Marathonfrom traveler022
Their open parking lot area in front of the hotel gets filled up quickly at night. We had to park in the parking structure behind the hotel. We didn't have a lot of luggage, so it was okay. If you have a lot of luggage, it' can be a bit of a hassel. It's about a 3-5min walk.
The hotel is surrounded by office parks, so not much to see and not places to eat around the hotel. I saw a Bennigan's and I-Hop. It is very convenient to Great America. It is about a 10 min drive to downtown San Jose.
I would stay here again for the San Jose Rock n Roll marathon. I would also recommend this place if you are visiting Great America.
Hyatt Regency in Santa Clara,Ca is Greatfrom fishkidm
Looks nice, but not worth the pricefrom pmahoney
Asking questions of the staff resulted in answers that were unhelpful in many cases and the staff at the front desk were indifferent to the point of being rude on questions about places to eat (outside of the hotel) and advice on directions. The included breakfast is reasonable very spartan and almost hidden from view - it included a couple of pastries, a container of yoghurt, fruit, juice and coffee. The restaurant breakfast is extremely expensive with prices in the high teens to over twenty dollars. Room service is also very pricey. Movies on TV were $13 each.
Overall, it was a clean room, a comfortable bed, and the building was very elegant, but the staff were rude, and the little fees (and big fees) for everything were annoying. Paying for Internet access (when every other hotel that I've been to in the Valley includes it in the tarriff) was annoying - particularly since it never worked well for me and the staff didn't help with the issue.
It is unlikely that I will ever choose to stay at the Hyatt Regency Santa Clara again. I certainly didn't think that the hotel justified the price.
Top Local Tips for Santa Clara
Visit J. Lohr winery...... Great little winery about fifteen minutes from the airport in San Jose. Great little area to visit antique shops and outdoor cafe Pasta Primadora.
Saving on car rentals The car rentals from San Francisco (SFO) and San Jose (SJC) airport were quite high - much higher than on our previous trips. Even my bidding on Priceline didn't help. Than I tried the option on Orbitz of renting from San Jose (i.e., city location away from the airport) and returning the car at SJC. Presto! The rate dropped by $100 a week, to $175 including taxes and fees, for Hertz.
Great America Great America amusement park is right next door, you can literally walk there. If you are looking for a hotel that allows to stay at while you vist this park this could be a good choice.
Other names for Hyatt Regency Hotel
- santa clara hyatt regency
- santa clara hyatt
- hyatt santa clara
- hyatt regency santa clara
- Address: 5101 Great America Parkway - Santa Clara - California - 95054 - United States
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