Hyatt Regency Hotel

, Santa Clara, United States
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Hyatt Regency Hotel

, Santa Clara
3 star

Rooms: 505

5101 Great America Parkway - Santa Clara - California - 95054 - United States Hotel Website | | 408 986 0700
218 Traveller

Reviews - Hyatt Regency Hotel

Historical Traveller Reviews of Hyatt Regency Hotel

Adequate

from elharo
A decent business hotel. Typical Hyatt rooms. Nothing to write home about, but decent. The TV could have been better positioned and the in-room Wifi was pricey. It's convenient to the convention center. Otherwise I can't imagine staying here.

One plus: the bike path along San Tomas Aquino Creek to Harvey Pond and Sunnyvale Baylands Park makes for interesting walks and birding.

t Stay on 4th Floor- Worst Smell Ever

from prospectivetraveler
I booked on Priceline well in advance and called to ensure that there was a non-smoking room with two beds. We arrived late at 11:30 p.m. and were told that although the hotel had 450 plus rooms, there were only 6 smoking rooms left in the entire hotel. When we continued to inquire, the clerk explained that there were other rooms available but these rooms would cost an additional $50. We felt like the refusal to upgrade us was either punishment for booking through Priceline at an already below rack rate, or some weird form of late arrival hotel extortion. When we complained, the hotel gave us a complimentary breakfast but did not offer an upgrade in to the available non-smoking room. The clerk reassured us that the room was thoroughly sprayed and really did not have much of an odor.

The fourth floor, which must have been the smoking and pet floor as we heard a dog whining behind a door, absolutely reeked of mold, smoke and other odors. In retrospect, it is simply amazing that a hotel of this caliber rents out rooms on a floor that smells this poorly. The room itself smelled less than the hallway but still smelled strongly of smoke.

I believe that many other hotels would have upgraded us to the non-smoking rooms given the late hour and the fact that I had called in advance. I understand that there are no guarantees with Priceline, but surely the hotel should be able to figure out that the public relations cost of squandering their customer's goodwill absolutely outweighs the loss of one night's premium a rate. I formerly had good will towards the Hyatt Chain of Hotels but it is unlikely I will stay there again.

I strongly urge you to avoid this particular hotel.

s like to stay in an upscale prison? this is it!

from mettmann
Honestly, I can't believe Hyatt put their nameplate on this most boring and stale place...

It's like staying in a clean, cubicle, with no character. Perfect for the business traveler! (hah..)

Late check in on a Sunday night. Let me digress, I had the misfortune of rudely handled by the late night res agent , who I am unclear whether or not they were at the hotel, or at a central reservations desk.. Any way , $219 per night, but since I wanted to stay true and get points on my Hyatt Rewards, I chose the hotel..

Check in was fine, although the lone porter took off and was not found so I can give him keys to the rental for valet.

Traveling with my 9 year old daughter, who was somewhat overwhelmed with the huge size of reception ( I remarked that many mommy and daddys have meetings here ) she gave me a look, I didn't want to bother qualifying , I we went straight to our room.

Which was right out of the 80's decor, plus the over priced water and mini bar. (Not surprisingly for the area). The room was clean, although the bath and shower are showing their age. Bedding was acceptable, if you like fluffy pillows...


Breakfast was where the hotel blew the whole stay. I decided to preorder the meals so we wouldn't have to hassle with the hangers. I specifically asked for frosted flakes for my daughter, which they stated at the time they had in stock.

When we received our breakfast (20 mins) late, we received gran cereal. I asked the porter if they could go back and change it to the frosted flakes..

AFTER 2 tries - (yes they attempted twice to give me gran or corn cereal as frosted) I called back to room service. At this point, it's been 35 minutes since they delivered their 20 min late breakfast. The room service rep apologized, stated they never had frosted flakes, and tried to sub cheerios, which they were out of stock when she called back!

needless to say - we ended up with some type of cereal that my daughter wanted, and we checked out. Was asked about my stay, I didn't hesitate to let front desk know about the breakfast fiasco.

Did they care? nope, he muttered "that's too bad, sorry" , and handed my my bill. I usually would state something to the manager or front desk at this point, but since we were running very late, I did not bother, not only that, valet did not bother assisting us with our luggage, even though it was apparent my daughter was having problems.

I'm contacting Hyatt Rewards to complain..
Next stay - Lakespur!

Perfect place to stay when going to the Santa Clara Convention center

from crandles60
I stayed at the Hyatt on 2/23 while attending a convention at the Santa Clara Convention center. The Hyatt is connected to the convention center so it was extremely convenient. Nice big lobby, great bar area. During lunch time, they had an area set up in the lobby that offers pizza, salads, sandwichs, etc - ready made for take away , all very reasonably priced. You can eat it in the bar area which was nice. Helpful and courteous staff. Rooms were nicely appointed and very clean with the exception of some of the grout around the tile in the tub which could use some work but I'm a stickler for that - it still would not deter me from staying at the hotel in the future. The only other negative I would give it is the hallway on the floor we stayed on. It could have used a fresh coat of paint. Skid marks on the lower walls and doors, probably from suitcases? Not sure but I was suprised by that since Hyatt is usually so on top of those types of things.
Outside the Hyatt there is nothing in the way of dining unless you drive or cab it. We took a cab to Red Robin as not to spend at the only restaurant in the Hyatt which was quite pricey for dinner. The cab ride ended up costing about $20 so in hind sight, it would have been around the same to stay at they hotel and eat in the pricey restaurant!
Even with my few negative comments, I would definitely stay there again when going to a convention.
PS- if flying into San Jose, take the light rail - off at Great Adventure/Convention center (Santa Clara - not San Jose!) The cost was only $1.75 each way and it drops you off right in front of the convention center. EXTREMELY convenient!

some staff

from stevebl
Hote is very nice but suffers from the large hotel problem of no intimate touches. You just feel like you are on a conveyer belt of guests.

Staff behind the bar are just moody, maybe it's because they have to charge so much for a drink. Beware if you are driving as there is nowhere in walking distance so you will be stuck at the hotel bar. Better off in the pool and the best part of the hotel, the hot tub! How much are taxis in Santa Clara ... wow !

Also the laundry, don't expect it back. They lost three shirts, two pairs of trousers and some other stuff. The sold called "security manager" kept ringing me during the day leaving messages on my room phone knowing I was out working. When I phoned later there would be no reply, day after day, no refund and no appology. Shocking service. They ignore emails as well. Here's one guest who will not be staying here again.

Shame really, the hotel itself is nice enough, but to expensive throughout and to business guest driven. We might be here on business but we like to feel like we're on vacation.

Drive down to Milpitas and stay in the Larkspur Landing if you want a bars in walking distance, and friendly staff.

Well done in Santa Clara

from Kegowhisky
Stayed for three nights in December on business and attended a holiday function at this hotel. the hotel is conencted to the Convention Center, which would be quite convenient for events.

Pro's:
- Good beds, fully functional rooms, excellent showerhead and well appointed bathroom.
- Excellent staff, very upbeat, friendly, and competent - Probably the high point of this hotel.
- Good location, convenient to much of Silicon Valley due to being situated within a mile of two major highways.
- Breakfast was very high quality and tasty.
- Gift shop was a saviour, well-stocked and suprisingly had a shirt I needed in an emergency in my XXL size - not always an easy feat.

Cons:
While the rooms were well-equipped, they seemed to be a bit sterile and lacked charm and character. This was only my second stay at a Hyatt, so I don't know if that is typical of the chain or only this location.

Having said that, I enjoyed my stay and wouldn't hesitate to stay here again.

nice room, boring place

from iandel
Just back from 6 nights here whilst over on business. The room was very nice - clean, spacious, two comfy double beds & an immaculate bathroom. Breakfast was not included, and the only food I had was from the bar - it was not great & somewhat over-priced (eg $7 for a small bowl of soup). The restaurant menu is also pricey, and this is a problem given the complete lack of alternatives close to the hotel. In fact my main issue with the hotel was the location. It was handy enough for work, but if I go to San Jose again, I will try and stay downtown because there was nothing to do locally (the nearby Paramount Park was closed when I was there).

Convenient location to San Jose Half Marathon

from traveler022
My friends and I stayed there for 1 night for the San Jose Rock n Roll half marathon. There were 3 of us total. The room was clean, but a little small for 3 people. The double beds were about the size of a full size bed, so a little cramped for 2 people to share, but the bed itself was comfortable. The check-in went smoothly and quickly. I requested for a late check-out and they were very accomodating. The staff was courteous. The hotel is really near the San Jose airport. We went to sleep around 10pm. If there were still flights going in and out of the airport, I didn't hear any noise from the planes. I could hear people talking in the hallway around 11pm, so that was annoying. If you are a light sleeper bring some earplugs. They served a continental breakfast downstairs at 6am in case you like to get your coffee before the race. The breakfast is not complimentary. The hotel was about a 10min drive to the HP Pavilion parking lot. Give yourself plenty of time b/c there was a lot of traffic exiting for parking for the race.

Their open parking lot area in front of the hotel gets filled up quickly at night. We had to park in the parking structure behind the hotel. We didn't have a lot of luggage, so it was okay. If you have a lot of luggage, it' can be a bit of a hassel. It's about a 3-5min walk.

The hotel is surrounded by office parks, so not much to see and not places to eat around the hotel. I saw a Bennigan's and I-Hop. It is very convenient to Great America. It is about a 10 min drive to downtown San Jose.

I would stay here again for the San Jose Rock n Roll marathon. I would also recommend this place if you are visiting Great America.

Hyatt Regency in Santa Clara,Ca is Great

from fishkidm
This,truly was a great hotel to stay at. First of all, this hotel has a pool which is very relaxing in the hot summer. The pool is a liitle cold though. This hotel also has a jacuzzi next to the pool. This hotel has a fitness room and it has a restaurant inside of it. The rooms are very clean, overall , and the beds are very comfortable. The rooms are a bit small, though. This hotel is a great place for business reasons and families. The best part about this hotel is the location. It is down the street from the amusement park Paramount's Great America and it is very close to lots of restaurants. It is also close to the San jose airport. Overall, the staff is very friendly and a great place to stay.

Looks nice, but not worth the price

from pmahoney
I stayed at the Hyatt Regency Santa Clara forthree nights during a business trip. The hotel is very elegant looking from the outside and the entrance is also very well appointed. There was a long line to check in, and, as there was only one person at the desk, it moved very slowly. The room was reasonably big, very clean and tastefully decorated. Everything in the room looked very new and the appearance of the room was very nice. One of the first things that I noticed, however, was that were numerous things around the room tagged with charges. Two bottles on water stood on the table with conspicuous tags that read "$3.95" each. Wired Internet access is listed on the desk as $9.95, but another card indicated that wireless internet access is a separate $10 charge. In the heart of Silicon Valley, and Internet access is up to $20/day. I opted for wired access, but then VPN never worked correctly for me, and the staff blamed it on my laptop configuration - which is possible, but I've never had problems anywhere else.

Asking questions of the staff resulted in answers that were unhelpful in many cases and the staff at the front desk were indifferent to the point of being rude on questions about places to eat (outside of the hotel) and advice on directions. The included breakfast is reasonable very spartan and almost hidden from view - it included a couple of pastries, a container of yoghurt, fruit, juice and coffee. The restaurant breakfast is extremely expensive with prices in the high teens to over twenty dollars. Room service is also very pricey. Movies on TV were $13 each.

Overall, it was a clean room, a comfortable bed, and the building was very elegant, but the staff were rude, and the little fees (and big fees) for everything were annoying. Paying for Internet access (when every other hotel that I've been to in the Valley includes it in the tarriff) was annoying - particularly since it never worked well for me and the staff didn't help with the issue.

It is unlikely that I will ever choose to stay at the Hyatt Regency Santa Clara again. I certainly didn't think that the hotel justified the price.

Top Local Tips for Santa Clara

Visit J. Lohr winery...... Great little winery about fifteen minutes from the airport in San Jose. Great little area to visit antique shops and outdoor cafe Pasta Primadora.

Saving on car rentals The car rentals from San Francisco (SFO) and San Jose (SJC) airport were quite high - much higher than on our previous trips. Even my bidding on Priceline didn't help. Than I tried the option on Orbitz of renting from San Jose (i.e., city location away from the airport) and returning the car at SJC. Presto! The rate dropped by $100 a week, to $175 including taxes and fees, for Hertz.

Great America Great America amusement park is right next door, you can literally walk there. If you are looking for a hotel that allows to stay at while you vist this park this could be a good choice.

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Other names for Hyatt Regency Hotel

  • santa clara hyatt regency
  • santa clara hyatt
  • hyatt santa clara
  • hyatt regency santa clara
  • Address: 5101 Great America Parkway - Santa Clara - California - 95054 - United States
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