Doubletree Hotel San Jose

, San Jose, United States
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Doubletree Hotel San Jose

3 star

Rooms: 505

2050 Gateway Place - San Jose - California - 95110 - United States Hotel Website | | 408 453 4000
551 Traveller

Reviews - Doubletree Hotel San Jose

2/10
Not inviting
Submitted by: Jean in 08/01/09
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This hotel is dark and dingy and in need of updating. The rooms are noisy with old fashioned bathrooms. Our shower did not work properly and had no real water pressure. There were bugs in the bathroom also. The faucet sink had the cold and hot water labels backwards so when you turned the cold water on, you got hot water. The bed linens smelled dingy and the pillows were old and flat.

Historical Traveller Reviews of Doubletree Hotel San Jose

nice, family friendly hotel

from ccab
Stayed here for 2 nights for a wedding in the same hotel. King size room was very spacious and the bed extremely comfortable. Bathroom also very spacious and the shower was relaxing. Liked having another sink outside the bathroom.

Would stay here again if we were back in San Jose. Very convenient location right off the highway -- you can't miss it from the highway.

Aside from Sat. nite nightclub noise- very pleasant stay

from petoonya
Friendly and helpful front desk, rooms large and comfortable. Beds were VERY comfortable and lots of pillows. Quiet stay with the exception of Saturday nite. I was on the fourth floor but the disc jockey might as well have been in my room- whole room vibrated til 2 am. I'd still stay here again. At $80 nite thru Priceline, felt it was a bargain- felt comfortable and safe. Easy freeway access.

Very nice hotel...

from cbpdcop
Stayed at hotel for 2 nights, one the day we arrived in San Jose, the 2nd the night before leaving. This is a nice hotel with a friendly and helpful staff. The San Jose airport is approx. 1/2 mile away. The hotel is in a business/corporate area with not a good selection of places to eat in close proximity. On our first night, there was a beauty pagent at the hotel, thus a lot of activity, including some late night noise at the pool which was just below our room.
Overall, we were very satisfied and felt we got a great room for only $80/night plus the $10 parking charge.
We would definately stay here again.

Average Hilton Brand Hotel

from bestbet33
I stayed at the Doubletree for one night with a colleague and booked the least expensive room with the hopes of getting an upgrade to the executive level with my HHonors Gold membership. I thought it would be easy since San Jose hotels are usually disserted on the weekend. Unfortunately, they were booked up and we were given a regular room on a lower floor. As always with the Doubletree brand, we were welcomed with a free warm chocolate chip cookie. Apparently, I chose the wrong weekend because the hotel was inundated with high school kids for some convention. I asked for a quiet room and got an end unit. Despite their efforts, the entire hallway was full of kids until around 11PM or so.

As with most Hilton brand hotels it seems like, the front desk staff were cold and unwelcoming. The girl I got did not look at me, smile, and when I asked her a question she just ignored me. I will give her the benefit of the doubt that maybe she didn't hear me or something though I was right in front of her. However, a few weeks before my arrival I emailed the hotel regarding San Jose's Light Rail system to see if they had a station near by. I was emailed back the next day with a very thorough answer and upon check-in, without asking, I was given a packet of maps and a personally typed letter welcoming me to the hotel and giving me directions to the station. This was a very nice touch which proved to be very useful later in our trip. I also found the concierge desk very helpful and friendly.

Though our room was not on executive level it was still good sized, had two bottles of free water, was clean, and looked recently renovated. From our room we could see the airport and while the rooms are definitely not sound proof the noise was never very loud or bothersome. The beds were very comfy and had five pillows per bed and even had a spare one in the closet.

Internet access and parking both cost $10 a night. This is a little excessive in my opinion though I understand this is what you get with hotel chains. One other thing travelers should know is this hotel does not have refrigerators or microwaves in the rooms. If you want to special order a fridge it costs $5 a night. This was VERY cheap.

The executive manager's reception (for executive level and VIP tiers only) was average. Snacks included fresh fruits, chesses, potato caviar, chips, and nuts. Soft drinks were served in un-cooled bottles. However, glasses and ice was provided. I don't drink so I can't comment on the free booze.

All in all, this hotel's main fault is the front desk staff. I would recommend this hotel if you are flying out of SJA. If you want to be more downtown based I would recommend the San Jose Hilton.

A good hotel, but seems to be slipping

from JDinHouston
I've stayed at the Doubletree many times on business, like the location, convenient for use as a business hotel, not sure if it would be my choice for a vacation hotel. I travel to San Jose about 10 times a year for business.

Most recent stay was in late January 2006 for three nights. First night there was no hot water in the evening or in the morning. The hotel did adjust my bill, which is nice for my expenses, but doesn't feel like they did anything for me. The room was okay, bedding improved which is nice, but for whatever reason even the upgraded rooms seem dark and old. Room service breakfast was also delivered almost 30 minutes after the selected time.

The high end restaurant also seems to be slipping. The food quality was a step down, and the wine cabinet was not working properly. Service was also a step down, I had to flag down the staff to get service in the lounge, and it wasn't a busy night.

I've recommended this hotel many times in the past, but am not sure I can any longer. I intend to stay elsewhere on my next trip.

Good Overall - Bad Internet Provider

from DJH-in-Austin
I and several of my colleagues stay here
routinely for business. I have stayed
multiple times in the last 6 months.

Good
----
1) Very close to San Jose Airport
2) Full Service Hotel - coffee shop, fancy
restaurant, night club, lobby-bar/sushi-bar.
3) Attractive lobby
4) New high-end beds in rooms

Not so Good
-----------
1) Pay parking. Irritating and slows you
down having to do the attendant rigamarole
every time you go in and out. Also frustrating
on your first visit because it is hard to
tell where to park when you are checking in.

2) Terrible Internet Service Provider. Wireless
and wired access provided in-room by a company
called Datanamics. Promotion codes fail to work.
It forgets your log on and forces you to register
a new one. Forces you to power off and fully
reboot your computer (multiple times!) to get
a connection that won't bump you off. Strange
firewall settings prevent your VPN from working
unless you spend an hour doing trial-and-error
work on obscure configuration settings. Note: we
all work for one of the top 3 computer makers
in the world; we are not technophobes. All of
us routinely take our computers to any Starbucks
in the country, power them on and connect
instantly. There is simply no excuse for the
hotel's service to not be as reliable and simple
to use as the service at Starbucks.

would not stay here aqain

from FrequentTraveler95
I attended a conference here (otherwise would have not selected this hotel). The rooms are large but overall the place has very little character. I have ordered room service late at night. The food vas really third class. The fruit plate had many different kind of fruits in large quantities but bad selection with no taste. When I arrived there was no bottle of water in the room. No minibar. No bath robe. Called down to to the front dresk and it took them several minutes to answer. For the price of $145+ it is a really bad deal.

Convenience, but not much more

from paulcHawaii
The Doubletree is correctly listed by Tripadvisor as a 3-star hotel, contrary to Priceline's listing as a 4-star. It in no way compares to other 4-stars in San Jose, such as the Marriott and Fairmont. That being said, it is a good value if booked through Priceline for anywhere from $50 to $80. Convenience to the airport and a very accommodating (and free) shuttle service is the best feature of this hotel. Rooms are a good size but look worn, despite the recent renovation. On the first of two recent stays, a confirmed nonsmoking room wreaked of recent smokers. No effort was made to move me to another room. On my second stay, the room had a noisy a/c, and another room was offered. Rooms are generally quiet and beds comfortable. Self-parking is $10/day, even if Doubletree's reservation agent tells you it's free. If you need convenience to the airport and can get it at a good price, this hotel has value. But not at the $199 they will charge you by booking directly with Doubletree.

A great hotel now even better

from A TripAdvisor Member
We have enjoyed our previous stays at the San Jose Doubletree,but this
was our first experience since the recent renovation. Room decor is now
up to date and more comfortable and luxurious than before. Beds have
pillowtops and four pillows for extra comfort. Service was fast,and every-
one we dealt with was friendly and courteous. The restaurants were so-so
on our previous stay. This time the food and service were above average,
exceptional for a large chain. Spencer's is a dark cozy room,perfect for a
romantic dinner. The whole property has been spruced up;it looks (and
smells) like new. I think the Doubletree is the best choice is San Jose,for
business or pleasure. Location is great,right off 101,only a mile from 880,
and only a few minutes from local attractions and corporate offices. And
it's usually easy to get a great rate through Priceline (this time it was $56,
but we've found it as low as $40). Highly recommended!

Great hotel, esp. at Priceline prices

from snider33
Excellent hotel for the value. More luxurious and better quality materials than most Doubletrees. Really on-par with Hiltons or higher.

Not a luxury hotel per se, but the lobby, pool area, and rooms were all of 4 star-plus quality. Some of the decor is dated, but it all appears new and is not worn out. Perhaps the pseudo-1982 decor is intentional. I would definitely stay again if visiting San Jose.

Top Local Tips for San Jose

Santana Row There is a new area called Santana Row. I had to take a cab to get there, but I thought it was worth it. This section of town has several blocks designed to look like a European city. Outdoor cafes, wonderful boutiques and interesting architecture. Above the shops they are selling residential spaces. I wish I had more time to spend and walk around. It was charming.

Steak? Spencer's! You have to try Spencer's at the Doubletree! So delicious!

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Other names for Doubletree Hotel San Jose

  • san jose doubletree
  • doubletree san jose
  • Address: 2050 Gateway Place - San Jose - California - 95110 - United States
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