The Prescott Hotel

, San Francisco, United States
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The Prescott Hotel

, San Francisco
4 star

Rooms: 164

545 Post Street - San Francisco - California - 94102 - United States Hotel Website | | 4155630303
458 Traveller

Reviews - The Prescott Hotel

Historical Traveller Reviews of The Prescott Hotel

Good location but need investment

from A TripAdvisor Member
Stayed there mid Sept. The location is great as it is really 2 blocks from the cable car and the shopping district.
The service was OK but not excellent. The rooms need some investment but it is still acceptable.
Don't have a breakfast room and only offer coffee in their lobby. This is not what I expected from this level of hotel in the US.

Really Good but not flawless

from Sirdarby
Let me say that overall my wife and I enjoyed our stay very much. This is an exclusive, high-end hotel that offers privacy and comfort without a lot of hustle-bustle. This is exactly what we needed. If you are looking for new and contemporary, this is not the place. We arrived last week in the midst of the Hotel Union strike so we were pleasantly surprised that none of the Prescott Employees were striking. As we walked around the city, employees at other hotels were really causing a stir. Presott employees seemed happy and content to be there.

Overall the staff was pleasant and the accommodations welcoming. I especially thought the maids and technical support staffs were bending over backwards to please us (very timely and prompt). I enjoyed the complimentary Aveda products in the room and the candy in the honor bar was fresh. Room service was prompt. The linen was high end and very nice.

This Hotel was not like traditional chain ones, it was much better, more on the scale of a bed and breakfast. Quaint and antiquey (if that's a word). We were provided with a free upgrade that had no view. Both windows were blocked by the walls of the parking deck. Didn't bother us other than I could not get cell phone reception.

The water pressure was hot and strong (great assets). The room also had a Jacuzzi tub (great if you are into that). The gym was small but well stocked with all the equipment I like. High end Elyptical and bicycles and a universal machine. This was great. The Hotel was more of a boutique place and we both loved it.

The complimentary wine each evening was a plus. Red and chilled white in a self serve setting. Some cheese and crackers would have made it better but the wine was good and plentiful. We often took advantage before dinner. Proximity to the shopping district downtown was awesome. We walked everywhere and the shuttle we took to the wharf was free because the trolley was out.

What was not good:

We were never able to get internet access in our room. And access from the lobby was expensive and not geared towards long time use. The technician tried to hook us up in our room but after installing 2 different types of modem equipment, they not only were not able to deliver, but the follow up was poor. We were told we would be contacted with an explanation or a solution but were not. When we inquired again, the front desk offered to allow us to use theirs, but it was not convenient. We had expected to conduct several hours of business from our room. Therefore, if you are planning a business stay, you may want to acquire the necessary assurances so this won't happen to you.

Concierege and front desk staff curb staff etc.:

Good service but splotchy. I suggest they may need some cultural sensitivity training to learn how to be more accomodating to minorities. There was a consistent hint of "Are you sure you are in the right place?" When dealing with agents other than those who knew us from initially checking in.

When our cab first arrived, the bellman did not greet us and we handled our own bags. When he later saw us checking in at the front desk, he seemed surprised. Upon check out, instead of hailing a cab for us, he strongly insisted we take a private car. This was OK I guess, but the way he handled it was a little curt, as if I did not have common sense.

In a nutshell, I would stay there again.

Great Hosts

from brucer1
A busy place but not too busy to answer your questions and try to meet your needs. The staff is great and the wine social hour is lots of fun meeting new people from all-over the world. A little spendy but you deserve it .

Good stay!

from moose19
I really would give this 4.5 of 5 stars if I could. We had a club level room which I would recommend. The staff was helpful and courteous at all times. The happy hour was great. We had a problem getting our wireless internet to work but we called down and they brought us a bridge which worked like a charm. I only have a few nitpicky issues... first of all, there is not enough seating in the club lounge. People were balancing their plates on their knees during the breakfast and a lot of people were having a hard time trying to find a place to sit. The lounge atmosphere is great with the large chairs, etc., but it's really not practical for breakfast. Also, the food at the breakfast was not that impressive--just a lot of carb-loading! Bagels, bread, cereal, and pastry. Finally, I agree with one reviewer who said the sheets were a little scratchier than what you might expect at a supposedly fairly luxurious hotel. As you can see, these are minor issues and they would not prevent me from staying there again. Overall I thought it was great!

Enjoyable but Tiny Boutique

from morellyn
My wife and I stayed here for a night last month, and had a decent experience. We got a relatively good deal on Hotwire for this hotel (@$135 all inclusive), which was listed as a Favorite. It's a small boutique hotel with some charm and a truly wonderful restaurant, though we had a few issues. The room was nice enough, but quite small, reminiscent of European hotels (though actually almost all of our rooms in France were bigger). In fact, our bed was supposed to be king-sized, but looked suspiciously like a double. It was probably for the best, since I'm not sure a king would have fit in that room. The bathroom was clean, but with an almost comical lack of shelf space. We were having to balance our toiletries on the sink and the bath basin with little success. And despite a request for a higher level room (it's a small building), we endured an amazing amount of noise from below. I don't think we were located above the Postrio bar if my orientation was correct, so I'm not sure of the noise's source. But it was as though we were next door to a very lively party until after 11 PM. The sheets were a little scratchy for a nice hotel, though the furnishings were generally nice, but we felt somewhat cramped. We dined at Postrio that evening, and the food was heavenly. The prices were stratospheric as well, but I guess you have to indulge sometimes, and the tasting menu was a definite hit with both my wife and myself. The concierge was generally helpful, with a nice young lady named Amy procuring us tickets to an apparently very popular show, Beach Blanket Babylon (side note: avoid this, unless your love for follies-type shows can overcome being VERY crowded and without A/C for a couple of hours). Altogether, the staff was quite friendly and helpful, and even insisted on serving us some wine a few minutes after the complimentary daily wine tasting had ended. It's a decent hotel, with a very good staff and wonderful restaurant, but the cramped rooms and excessive noise may mar an otherwise recommended experience. On the other hand, friends of ours stayed there a couple of nights after we checked out, and loved the place, though they admitted the rooms were a bit small. But they had no problems with noise, so in all fairness, that may well have been an unfortunate coincidence. I'd probably rank it a 3.5 of 5 if I had the ability.

Prescott was great!

from A TripAdvisor Member
We spent 4 nights at the Prescott was were very impressed. Heavenly bed similar to the Westin and high end extras. Free coffee in the morning and a happy hour in the afternoon. The location was great. Staff were very helpful and polite. I would highly recommend this hotel.

Prescott - A lifesaver

from JulesAnne
THe Prescott came to my aid after I left another hotel around the block which could n't provide high speed access. They set me up with a wireless bridge which worked perfectly with my laptop. I had no problem with cell phone reception in my room and probaly made 50 calls at the time.
THe only reason I didn't give this lovely hotel excellent is due to the limited room service. It is difficult to find a place in the neighbourhood to get a reasonably priced meal - you don't want $30.00 entrees every night.

t try it for business

from A TripAdvisor Member
I travel to San Francisco fairly frequently and have tried a number of hotels during my visits. I decided to try something different during my most recent trip that was at the end of April, 2004.

The hotel is very conveniently located right by Union Square and not too expensive -- a regular room rate at this time was about $180. I decided to stay in what the Prescott considered a suite with a separate living room so I could conduct some meetings in the suite rather than book a separate meeting room which tends to be more formal anyway.

I arrived at the hotel and found out that my "suite" was not anywhere close to any suite I have ever seen. The "living area" of the suite couldn't have been much for than 100 square feet and in no way could accommodate the meetings I was going to be doing. This, to be fair, is not entirely the hotel's fault as I didn't check them thoroughly enough, but the descriptions on their website were a little misleading.

The room themselves were fine. Nothing remarkable or fancy. My biggest complaint about my room, and most of the hotel (except for the very front of the lobby) is that I could not get a wireless reception for my cell phone anywhere. This may not be important when travelling on vacation, but can be a big issue when your lifeline to people who are trying to get in contact with you is cut off because the hotel hasn't installed the necessary repeaters on their roof to allow wireless connectivity.

The room service was limited as the hotel did not have its own kitchen per se, but you were able to order room service from the restaurant Postrio next door. The food is quite good, but very limited even by room service standards. This was not a huge deal as there are many places within a two block radius to get many different types of cuisine.

The concierge staff was very good, and most all of the employees were extremely well trained. Being a boutique hotel with a small number of rooms is a plus as you don't feel as if you (or the staff) are being overwhelmed with a lot of people.

The fact that the hotel is a boutique is its greatest strength and greatest weakness. It has the nice feel and service of a boutique without the amenities of a bigger, more business oriented hotel.

I would definitely stay at the hotel again, but not for business. Having to stand outside at 3:30 a.m. to try to get e-mail and mobile phone reception to handle something that was happening back on the East Coast was enough to dissuade me from staying there again for work. However, if I was travelling to San Fran for a nice weekend, I would definitely consider it.

The Service at the Prescott in Impecable

from A TripAdvisor Member
The Prescott is "home away from home". Impecable service, friendly and extremelly professional. I have been a repeat guest for many years and trhough management and staff changes I have always found that there is a continuous improvement.
I could not believe the previous review for my experience is nothing but the exact opposite. I am a guest with some frequency and always meet other guests that share the same feeling; of being welcomed back with sincerity and most importantly that the staff cares.
Great value, excellent service and I highly recommend

Kimpton Group Member got disregarded, club level not worth the price difference

from A TripAdvisor Member
Stayed at the Prescott for 2 nights on Feb 13 & 14. Had a club level king suite. Club Level - not worth the price difference. You get a continental breakfast (most hotels include this anyhow) and afternoon reception with postrio pizza. One small pizza is available every 20 minutes or so for 35 to 40 people. Otherwise they do have cheese, grapes, and crackers (big deal). I guess if you are an alcoholic than the reception would be worth the $70 to $80 price difference. Also, they totally disregarded my Kimpton Hotel Group membership which Prescott is a part of and they refused to give me the 10% discount I should have gotten as a member. On my member profile I requested a room away from the elevator and they booked me right next to the elevator!
Luckily the room was pretty quiet, which is what I wanted. The bed was really comfortable which was nice but to my disgust they don't use comforter covers only flat sheets to cover the comforter and I found I was sleeping next to what looked liked blood stains, just disgusting.
Needless to say the maid changed the comforter the next day. The rooms are nice overall, although some of the furniture and fixtures are worn.
Oh by the way, NO VIEW anywhere in the hotel, just looks out into the alley and other hotel guests, I had to keep the drapes drawn the whole time. The location was great, can't beat it. You don't need a car there, as cable cars and buses are nearby, buy a muni pass which will cover the trolleys, cable cars and buses. Overall the hotel was okay, not worth the price, San Francisco I enjoyed as always.

Top Local Tips for San Francisco

SF visitors center Stop in at the visitor's center close to Union Square. The staff there are very friendly and helpful. They helped us plan an entire itinerary based on the things we wanted to see along with some things we never would have known about.

Try MUNI for getting around the city Get a multi-day MUNI pass for easy travel around the city - busses come often and it was easy to figure out - even for a country girl like myself!

Great view The Coit Tower gives a panoramic view of the city and is great for getting your bearings

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Other names for The Prescott Hotel

  • prescott hotel kimpton
  • kimpton san francisco
  • Address: 545 Post Street - San Francisco - California - 94102 - United States
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