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The Palace Hotel San Francisco

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2/10

1 Reviews

"I didn't have any problems with my actual hotel stay, but had a discrepancy......"

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Reviews of the The Palace Hotel

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Total of 1 reviews
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Rating 2
Awful customer service

  • Submission date:2009-03-03
  • Date of Stay:February 2009
  • From:United States
  • Submitted by:Lisa
  • Age Group:18 - 25
  • Traveller Type: Business Traveller

I didn't have any problems with my actual hotel stay, but had a discrepancy with my bill and the customer service/management staff has been absolutely horrendous at working with me to resolve this. Talked to one person who said they'd fix it, and then nothing happened, and now my messages have been ignored for weeks. It's a terrible attitude toward customer service in the service industry. There are so many hotels in the city -- pick another.
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