The Palace Hotel, San Francisco, United States

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The Palace Hotel, San Francisco

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Rating

2.0/10
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Official Contact Details - The Palace Hotel

  • Address: 2 New Montgomery Street - San Francisco - California - 94105 - United States
  • Phone: 4155121111
  • Email:
  • URL: http://www.sfpalace.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 552

"I didn't have any problems with my actual hotel stay, but had a discrepancy with my bill and the..."

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Reviews - The Palace Hotel

1 review (Showing 1 - 1)
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Rating:

2/10
Awful customer service
Submitted by: Lisa in 25/03/09
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Business Traveller
I didn't have any problems with my actual hotel stay, but had a discrepancy with my bill and the customer service/management staff has been absolutely horrendous at working with me to resolve this. Talked to one person who said they'd fix it, and then nothing happened, and now my messages have been ignored for weeks. It's a terrible attitude toward customer service in the service industry. There are so many hotels in the city -- pick another.
 
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Top Local Tips for San Francisco

Deals and Getting There Check out their website and get the best deals. We got a great room for $139. a night with their Spring Promotion. If you take BART you get off on Montgomery St. and literally walk up the stairs from the train and into the hotel!

Gorgeous Restaurant Definitely check out the Garden Room for a romantic breakfast or brunch! A bit pricey, but worth the splurge!

Eat at a nearby restaurant or bakery It's too expensive to eat at this hotel and there are many restaurants and bakeries just across the street. Go to the spa or main lobby for coffee in the morning. Coffee is $5.25 a person, if you order it from room service. Fruit is offered in the spa and lobby also, so grab some apples for later.

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