The Donatello Hotel

, San Francisco, United States
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The Donatello Hotel

, San Francisco
4 star

Rooms: 94

501 Post Street - San Francisco - California - 94102 - United States | 4154417100
1284 Traveller

Reviews - The Donatello Hotel

Everything was very nice
Submitted by: Ann Campbell in 04/07/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
Everything was very nice except the upholstered furniture was stained and therefore unappealing.
Comfort in the City
Submitted by: Douglas Hammerich in 27/05/05
  • Age Group:
  • From: United States
  • Traveller type:
Your "Type of Traveller" thing is far too limiting. We are luxe-appreciating, culture vulture, gay, mature, weekend breakers; usually in SF for the symphony, opera, or a play. The Donatello is central, comfortable, and affordable when it advertises its reasonable package deals including parking.
Spacious, Friendly and Accommodating
Submitted by: Mike Bailey in 05/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young & Single
I usually ALWAYS stay at the Donnatello in SF if they have room. I love the staff, one of the friendliest in the city, and always accommodating to my whatever needs. The rooms are spacious and comfortable. Please consider me a life long client.

Historical Traveller Reviews of The Donatello Hotel

Great hotel

from jab1
The hotel had been recommended to us by friends. After my wife let them know we were celebrating our one year anniversary, we arrived to a fabulous room, welcoming note, wine and chocolates. The hotel is in a great location and the staff very helpful. We would recommend the Donatello without hesitation.

Great location, excellent service, reasonable price

from A TripAdvisor Member
For a recent business visit to San Francisco, I chose the Donatello based on TripAdvisor recommendations. I'm glad I did. (It did help that it's also on the frequent flier iDine bonus list, at the moment, so I got airline mileage for staying here.)

The price was reasonable (well, for San Francisco). The location is excellent: 2 blocks to Union Square, and perhaps a ten-minute walk to Moscone. (It's across the street from the luxurious Pan Pacific hotel, where the rooms are three times the price.) The room was nearly everything I could ask for, with a coffee maker and fridge.

WiFi access is available, at an extra cost -- though at $12.95 for three days, I don't feel gouged. I did have to talk to a tech to make my weird laptop connect, but he was friendly and patient.

What turned this review from a 4-star to a 5-star was an example of the sincerity of the hotel's good service. I'd stupidly forgotten my cell phone charger at home, so I asked at the front desk if any guest had forgotten one in the hotel. (I know it's the most likely thing to be left behind.) They didn't -- they said they ship them to the guest, which is probably beyond the call of duty -- but the bellman offered to lend me his OWN phone's charger for the evening. Heck, he didn't need to do that. But it certainly made my visit a better one.

2nd Visit - Still Outstanding

from A TripAdvisor Member
I just returned from my 2nd stay in San Francisco in 3 years. The first visit was in late 2001 and I ended up at the Donatello Hotel after being very dissatisfied and leaving the Kensington which is down the street. I was so impressed with the Donatello on that stay that I booked them again when I had to travel to SF for a week this December. If anything this trip was even better than the first. To begin with the room was VERY spacious and well accomodated. It contained a king size bed, couch, bedstand, writing desk, chest of drawers, closet (with safe) entertainment center with spare shelves, tv, radio, clock (with radio), small refrigerator, sink, coffee maker, toaster, microwave, and plates/utensils. The bathroom is large and very nicely appointed also. Additionally the room contained such amenities as feather pillows, 300+ thread count sheets, ironing board, iron, hair dryer, etc, etc. All of the employees were extremely friendly and helpful. The room was well made up every day and turn down service came every night. Anything I asked for - extra towels, coffee, etc - was provided quickly and cheerfully. Any dishes and utensils that I used were taken and replaced with clean ones. And every morning the USA Today was waiting at my door. Twice I have stayed at 5-star Hotels and the service I received at the Donatello puts them to shame. My only complaint for the stay was that the Donatello does not provide high speed internet access as part of the package. They do have a 3rd-party commercial kiosk that also provides wireless access. Unfortunaly it is somewhat expensive and the service only worked 3 days out of 5. To the credit of the Donatello staff, they tried to help me resolve the problem and even provided me a new account for the service.

Loved The Donatello~ just perfect! Had a terrace.....

from bwest
We just returned from 5 nights at The Donatello in San Fran and thought it was just perfect! The rooms were huge and amenities just perfect!!! Everyone there was helpful and so nice. The location was excellent block from Union Square!

Tacky and so-so

from A TripAdvisor Member
Room is ok--public areas are a little tacky and dated but it's a good value so that's ok.
Room service was a huge problem--after 3 calls--put on hold for 5 minutes once and told "call back in 10 minute" the other two times--I gave up and went out to dinner. Service was bad--hotel's ok for the price but, for me, service is the deal breaker and I won't return to The Donatello again.

Decent Hotel, Good Service

from A TripAdvisor Member
I just arrived home from a trip to San Fran. - I stayed at the Donatello. The Donatello Hotel is a small hotel with many time share units centrally located near Union Square. The hotel was lobby was nice, the staff were very friendly and extremely helpful. The rooms were in need of an update but fairly clean. The rooms were very noisy so if you are a light sleeper - may find it difficult to sleep.

s not to like?

from tennesseetravelin
I stayed at The Donatello for three nights during early July, 2004 and found the place to be phenomenal in relation to price, location, and service. I decided to reserve here based on some of the comments on TripAdvisor and am glad I listened. There are many hotels (Pan-Pacific, Clift, Diva, etc.) across the street or down the block that are more expensive that I can't imagine being any better than the Donatello.
First off, the location is perfect. Half a block from Geary Street and the Theater District and only one block from Union Square and the Powell Cable Car Line. I rented a car and it was easy to get into the facility and valet once upon arrival. Key point here is that The Donatello has published rates that include parking (my rate was $133 a night) while most other facilities will charge anywhere from $25-$35 just to park you car because of limited parking in this area of San Francisco. In other words, my room was a $100 a night room for a perfect location in my opinion. Check-in was easy and done in about 3 minutes. The rooms are very spacious for a boutique inn (a little over 400 square feet) I was told and one of the largest you'll find in San Francisco. Since I had come from Vegas with my fiance and heading to Napa after the San Fran trip we had a lot of luggage and were never cramped in our room. The rooms were clean and laid out where there was plenty of space. They had a nice tv, cd, groovy sofa that you could put your things on, nice sized closets, in-room safe, average sized bathroom with amentities (hair dryer, lotions, etc). The concierge floor has a smaller fitness center with complimentary orange juice, coffee, croissants for in the morning. Good place to relax on the balcony or view the street life below. No attitude was exhibited by the staff and everyone from the maid, bellman, valet exhibited supreme service. You will not find "top of the line" amentities such as "heavenly beds", marble bathrooms, in-room meals, etc. but then again you are paying the equivalent of a stay at a suburban Holiday Inn or Hampton Inn so you shouldn't expect it. Besides, if you're staying in your room the whole time you've probably picked the wrong city to be vacationing. The Donatello gives you what you want and surprises you beyond that . I would highly recommend it to anyone visiting San Francisco.

What a wonderful Hotel!

from Kerry087
This was our first visit to San Franciso. I can not believe there could have been a better Hotel for us. Maybe more expensive, but not better. The rooms are beautiful and spacious. The location is perfect. Just off the Trolley Car line right in the middle of everything. Even close enough to walk to the Theatre's if you have not seen "Lion King" or so many other's that were playing when we were there. The staff was just wonderful. Peter and Rohn at the Concierge desk helped us with directions and get on a City Tour. Being from New Orleans if was unexpected to feel so at home in a City to which I had never visited. Trond and staff. We can not thank you enough for a "Majical" stay in an unforgetable city.

Kerry, Cathy, Roberta and David

Donatello - Big Rooms, Great Value

from A TripAdvisor Member
I stayed here for a week on business - picked it myself instead of the usual hotel my company uses in SF because I wanted to try something new. It was $100 cheaper per night and very nice. If you are the type to get upset because there are a couple smudges on the mirror in the elevator or a bit of paint chipped on the bottom edge of a door, don't stay here because there are the occasional imperfections. Nothing major, but I know some people are upset if they stay somewhere and it is less than abolutely flawless. That said, I thought it was an outstanding value for the money. (I paid $135 per night including parking.) The room was huge by hotel standards. I've read that they are the largest standard rooms in the city and I wouldn't doubt it. Being in town for a whole week I definitely appreciated it, and didn't get the claustrophobic feeling some cramped rooms give you. The morning breakfast of muffins, donuts and orange juice is nothing to write home about, but it is decent. The lounge where it is served, though, is quite nice, and in addition to the comfortable couches and tables there are a bunch of outdoor chairs on the balcony - pretty decent view (15th floor) and perfect for relaxing outside in mild weather. The fitness room is OK, about average compared to others I've seen. There is a jacuzzi as well, which is a nice option. Another great feature is the refrigerator in the rooms - especially nice if you are staying for an extended time. There is also a toaster, microwave and mini-stereo in every room. It almost felt like being at home. All the staff I dealt with were great as well, very friendly and helpful. Bottom line: not the MOST luxurious place I have ever stayed, but definitely the best combination of value, amenities, style and service - my favorite. Highly recommended.

Never again

from A TripAdvisor Member
I moved from San Francisco for work. Ironically, I am sent to San Francisco regularly and allowed a moderate hotel budget. I had seen the Donatello when I resided in San Francisco and thought it would be a very nice place to stay and the proce was right. How wrong I was! For starters, you can forget the Continential Breakfast. Costco croissants and stale doughnuts in a city known for it's abundant and delicious bakeries? Shameful! My bathroom was awful. There was hot-water, sometimes, the shower head looked like it was twenty years old and the water pressure was terrible. I couldn't sleep at night because the street noise was unbearably loud. The bar staff was very friendly, as were the bell captains and parking valets. The front desk was not only useless but the rudest I've ever encountered. The next few times I was in San Francisco, I stayed at Kimpton properties (Monaco, Serano & Villa Florence). Same prices, much better food, much nicer rooms where everything works, and the staff is ALWAYS that wonderful balance of friendly and professional.

Top Local Tips for San Francisco

Tours of nearby attractions- hire a small van vs large bus Instead of going with the Grayline land other similar large bus tours, we actually booked online with Incredible Advertures, which offers a small, 12 person van and pick up service from your hotel. Here is the website: We took two tours- the Yosemite tour and the Muir Woods & Sonoma wine tour. John, our tour guide was excellent and we'd recommend this company to others.

Muni Pass If you're going to be in San Francisco for a weekend, buy a Muni pass at the visitor's center near the intersection of Powell and Market. (Attached to the BART station at Powell Street.) Instead of paying a $5 cash fare for each cable-car or the individual trolley fare, one can buy a three-day pass for $18!

Easy, Economical Transportation Public transit is easy to use, inexpensive and timely. The transfer system allows you to stop & shop or visit and then get back on in any direction within the stated time which is about 3 hrs (I think). Seniors get a discounted rate. You can buy a multi-pass but I found it just as economical to do it whenever I wanted to travel because I also did a lot of walking. San Francisco Info Centres have maps that identify which transit system to use and also identify the station/stops.


Other names for The Donatello Hotel

  • the donatello
  • donatello san francisco
  • donatello hotel san francisco
  • donatello hotel
  • Address: 501 Post Street - San Francisco - California - 94102 - United States
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