Suites at Fisherman's Wharf Hotel

, San Francisco, United States
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Suites at Fisherman's Wharf Hotel

, San Francisco
3 star
2655 Hyde St - San Francisco - California - 94109 - United States 415 771 0200
261 Traveller

Reviews - Suites at Fisherman's Wharf Hotel

Historical Traveller Reviews of Suites at Fisherman's Wharf Hotel

Great place to stay

from LovetoTravel033
My husband and I stayed here from a Friday to a Monday. It is in a great location on Hyde street just mins away from Fisherman's Wharf and the trolley car line. Another review talked about the noise of the trolley cars, but my husband and I had no problem. The staff were very helpful and the suite itself was very spacious and the bed very comfortable. Beautiful area to walk to and from Fisherman's wharf, Little Italy etc. Would definitely stay here again and would recommend it to anyone who was thinking of staying there!

Great place! AWESOME location!!! Huge suite!!!

from forkiwi
We stayed at The Suites at Fisherman's Wharf for 7 nights from Aug 11-18, 2007. We had a 1 bedroom deluxe suite and it was fabulous!!!
The staff at the front desk were very friendly and accommodating. Check-in was very easy and very helpful with bus lines and directions to various places in the city.
Our room was very spacious. A separate bedroom with a queen size bed, a large living room with pull out queen size sofa bed, and table & chairs for 2 people and a small kitchen area. It was perfect and we felt extremely comfortable there for the week.

You have to take the good with the bad. THE GOOD: The location of this place is AWESOME !!!!. The cable car goes right in front of the hotel and the city bus line #31 also goes in front of the hotel. THE BAD: this location is very noisy. The cable cars run until 1am, so I had to sleep with ear plugs to get a good night's sleep, but really a small price to pay for such a great location and such a clean, wonderfully large fully equipped suite in San Francisco. We had maid service everyday.

Overall, I wouldn't hesitate to stay here again and would highly recommend to anyone.

A great location and large unit

from UsaTraveler907
First off, we're owners with Shell Vacations Club, which owns this resort. We were quite pleased with the accomodation, which is located right near Fisherman's Wharf. There is a cable car that stops just outside, several bus stops, and plenty of activity (shops, restaurants, Ghiradelli Square, etc) within a few blocks. The units are all suites, meaning you have a separate bedroom, living room (with pullout), bath, and full kitchen. We really appreciated the amount of space we got. The unit was tastefully decorated, but some things were slightly outdated (such as the dishwasher which was a little hard to figure out). The staff was very friendly, including the Shell Vacations Club concierge who was NOT pushy at all about the "presentation" (or "update" for current owners). If you've ever stayed at a timeshare place, you probably know that the staff CAN be pushy - she was NOT. All in all, a very nice stay. We'd definitely return.

hope you dont like a/c!

from mizztanya
This place is a total dump. $300 a night for the best room in the place....and with no air conditioning. Of course there is a/c in the whole place EXCEPT in the rooms. When I called the front desk about why it was so hot in the room, the front desk person was rude and hostile and said, oh well it's broken, just open the windows! The next day when I asked why there was air conditioning in the whole place but the rooms, another very unpleasant front desk snobby person said how should i know why the architect designed the building that way. obviously that wasn't the truth, and obviously no one cared at all. This was for 4th of the July for a great view of the fireworks off the wharf. The view of the best room in this place is terrible! There is a very large building directly across the road. So yes, you can see Alcatraz, as long as you go out on the balcony and look to the right, you can kinda see it. The decor was non-existent. The room service was a service of a company near the hotel, not the hotel itself. Overall, there is nothing to reccommend this place except location. It's an expensive dive and you would be better off staying at the holiday inn on fisherman's wharf. oh ya, there is lots of street noise, so it's impossible to sleep with the windows open, so it's not like i was trying to be difficult, it was hot!

Superb location

from Niagaranomad
My wife and I spent 4 nights here in October and would certainly return. The #1 attraction is location. While locals might disagree ,we wanted to be in the "touristy" area. We were within walking distance of the wharf , ferry departure, Ghiardelli square and we were on the Hyde St. cable car line and city bus transportation. We were outside the fringe of more family and budget minded accommodations and near numerous restaurants and bar/pubs. (Gary Danko's restaurant across the street - reservations well in advance , expensive but well worth it). The room/apartment with kitchen and separate bedroom was certainly adequate. It was spacious and had a balcony overlooking the street. It was noisy as other reviewers have stated but we found the bedroom quiet at night. The staff was efficient and very helpful especially with restaurant advice and holding our luggage for us since we arrived well before check-in time. We continued our holiday in wine country and on departure day most major car rentals were within an easy walk.

Things to consider before staying

from Shumard
My family of 3 just spent 7 nights in a one bedroom corner apartment (with sofa bed) on the 3rd floor with a balcony looking out to Alcatraz. Sounds great I know, however, you will read comments from others that they think the rooftop balcony is a great place to hang out - wrong for those on the 3rd floor. We could hear everything - even the chairs move. It was very annoying when we were trying to sleep at night and people were up there. The location of the property is great for seeing San Francisco and it is great having an apartment vs. a hotel room. There is a convenience store a block away for sodas and snacks. We never made it to the Safeway 4 blocks away. And yes, the trolley system runs up and down Hyde Street with a stop just out the hotel entrance - again beware, the trolley starts very early in the morning and sounds like a sworm of bees coming up the hill so there is no sleeping in. A bus line runs in front of the property so you have the added noise there as well. No one slept much the first part of the week. One day it was actually very warm in San Francisco and found out there was no air-conditioning and no screens on the windows so sleeping at night was difficult. Again, it was better than a small hotel room for us. I only have small complaints about the hotel itself. We had trouble with the t.v. remote in the living room most of the week and asked twice for a light bulb for a burned out lamp in the living room but we never got one. When asked about our stay at checkout time I mentioned the 2 things and got the impression they didn't really care so I don't know why they asked. Again they were minor things. Should we visit San Francisco again I'm not sure if I would stay at the Suites again or not. As I said, it was great having a living room, kitchen, bed and bath vs. just a small room with 2 beds - the noise is what would steer me away. By the way, when visiting be sure to purchase the 3-5 or 7 day trolley passes. One trolley ride is $5 and you can get a 7 day pass for $24 which was a good savings. Hope this helps.
Management Response from SFW_ProjMgr
Greetings everyone. This posting is necessary to let everyone know how we have addressed some of the issues that guests had posted here.

They were:
The rooftop deck - We upgraded the entire roof of the building with a waterproof membrane. Because of this, the deck had to be demolished and we are in the process of rebuilding it. The new decking is going to have a windbreak and thicker railings for safety. Also, instead of the old metal railing, we are installing glass to help have a greater panoramic view. And it's true, the view is amazing. From the top of the building and 1 of the rooms, the hotel is directly across from Alcatraz. You can also see from the Golden Gate Bridge to the Bay Bridge from the deck. Let me just say that on the 4th of July or in October during Fleet Week, the view is awesome! The floor decking material is also a new rubber-style paver which is supposed to be sound-proof. The whole project of the roof-deck is currently at the City's Planning Committee and Fire Marshal stage of completion.

AC / Screens on Windows - We are lucky living here in San Francisco. Most buildings in the entire city of SF do NOT have Air Conditioning. The majority of all buildings also do NOT have screens on the windows. To people from other parts of the country, this seems downright crazy! The weather here in the city usually doesn't go above the mid 80's and that's in the hottest times of year! In the 6 years I've lived here, it got to 90 degrees once. I grew up in the deserts of Southern California and Arizona and I don't even think of using AC here. When I was back east, the AC was a necessity and was turned on almost as soon as I walked in the door. As for screens, there is a misconception that bugs will start swarming through the windows. Fortunately this does not happen. Mainly due to the weather and the offshore breezes that the Wharf and the city itself receive because of our wonderful location. I don't have screens at my house. I noticed this fact soon after I moved to the city because I was used to having screens on every window and door. Not having them took some getting used to, but now I don't even miss them. To address this for our guests, we are working on upgrading the entire building to Low-E glass, double pane windows (for sound), tinting, and screens. 1 half of the hotel is finished and we are working to get the 2nd half completed. As for AC/Heater units...we are lining up a complete interior remodel in 2008 and this is one the items that we are looking to upgrade to.

We do care about the service we provide and when any problems are reported to us, we try to remedy it quickly, efficiently, and as soon as possible.

Thank you.

Could have been better

from NJTeacherTraveler
The Suites at the Wharf is on a good location especially for moving around the town. It is just up the hill from the trolley that takes you to Union Square. So the location can’t be beat.

I had a one bedroom Suite on the second floor that overlooked the neighbor’s home that was being painted. So there was a strong odor of something. When I complained to the front desk about the odor they suggested they could spray aerosol spray to cover the smell. Having asthma I didn’t take this option. The manager came up to the room and try to explain hotels had a tendency to have odors that were unpleasant. We went out and figured we would air the room out however the home next to the Suites was being painted. Because of the odor I landed up have some issues. The hotel doctor is very nice. He is expensive but nice.

I asked for a room change but was told the hotel was full but I can call back at midnight and talk to the night manager. I called to request a room change and was given the option of a room directly next to the one I was in or one across the hall. I took the room across the hall because it didn’t have an odor. My niece and I went out for the day and came back in mid-afternoon and the same odor was in the room again. When I called down to the desk the only thing they could say is that this is the odor of the hotel.

All in the staff hotel was not very helpful with the odor. On my last day there I found out that the hotel was painting rooms on the 3rd floor so the odor may not be there all the time.

The other issue is that the hotel does not have a concierge there all the time to assist with your plans or day trips. They have strange hours for days (9am-11am) and nights (6pm-8pm). The kicker was that they called my hotel room 3 days after I checked in asking me if I wanted my welcome kit. Welcome kit is nothing special it was the materials that I picked up at visitors center.

Don’t use the room service. The food isn’t worth it. You can find great restaurants down on the Wharf or surrounding areas. Also plan to eat early and go to the grocery store and get snacks or drinks. There are no vending machines in the hotel. San Francisco seems to close down earlier in the winter than in the spring and summer.

Don’t take the suggestion for the nail salon in the book. There is a nicer and cheaper one on Beach St. The one they suggest is in the Point Center (stripe mall) it is the size of walk in closet and shabby.

Highly recommend the trip to Alcatraz at night. The tours are more organized and interactive than the day trip and there are less people on the island so you can explore it a little more.

Highly recommend the Muni pass. It’s $5 one way on the trolley and $1.50 for the bus one way. The pass is well worth the cost. Also don’t get on the bus in the AM before students arrive at school or workers go to work (hard to get on and off where you need). Same goes for after school.
Management Response from SFW_ProjMgr
Greetings everyone. This posting is necessary to let everyone know how we have addressed some of the issues that guests had posted here.

They are:
Odor (painting) - Unfortunately, because the buildings in San Francisco are so close together, if someone does work on the outside of their building, occasionally the smell might go to an adjacent building. Since reading this review for the first time last year, we have been much more aware and understanding in regards to any weird or out-of-place smells and strive to handle things of this nature promptly and efficiently.

Vending and Food options - We had a vending machine on property and the supplier had it removed. It made almost NO money! Or at least, not enough to support having one here on property so they took it back. There are two convenience markets located one block and two blocks respectively from the hotel. There are over 100 restaurants within an easy walk so there are always options ranging from crab, seafood, cioppino, Italian, ice-cream, gelato, French, American, Indian, Thai, burgers, fast-food, pizza, famous Irish Coffee and even Vietnamese sandwiches for the more adventurous types!

Concierge - Because we are a small property, our Front Desk/Guest Service Agents do double duty in this regard. We frequently book tours and have recommendations for food and fun things to do around the city.

We work hard to ensure our guests have a fun and memorable stay with us in San Francisco. It is a very eclectic, upbeat and just exciting city. Come stay a week and find out!

A Great Find in San Francisco

from kiwimum
I had real trouble finding reviews of this property prior to our visit, so I wasn't quite sure what to expect.

We were delighted with our stay here and would recommend it to anyone wanting more than just a hotel room in a fantastic location.

The 1 bedroom suite we had was very spacious and had full kitchen facilities - dishwasher, microwave, fridge/freezer & cooktop (no oven). This allowed us to cook our own meals, which was great with two small children. Safeway and Trader Joes were 4 blocks away and we walked there. There was also a laundry downstairs.

Unlike the last reviewer, we found the bed to be extremely comfortable. The bedroom did face the common area and the lights were on there all night, but the bedroom had both a venetian blind and a roman blind so it was pitch black with both those closed. We asked for a room at the back - meant we had no view, but it was lovely and quiet. The rooftop patio had great views, especially at night. Our kids loved having their dinner up there as it got dark.

The staff were always helpful and when we had plumbing problems, they were fixed within 5 minutes.

This hotel is in a great location, a couple of blocks up the hill from the Hyde cable car turaround. There is also a cable car stop outside the door. It was easy to walk down to Fishermans Wharf etc., even with two small children.

It wasn't cheap at $189 per night (through Expedia, which was cheaper than booking direct), plus $10 for a rollaway - but nothing is cheap in San Francisco! We felt it was really good value and would definitely stay here again.

Old, musty and noisy

from A TripAdvisor Member
This hotel looks like it was an old, converted apartment building. Parking is tight and they charge you $20 per day. You have to leave the key with the front desk.
The air was stale and it smelled like mold/mildew. If you open an outside window it faces the street where the bus stop is.
The bedroom windows face the common interior hall, with lights on all night.
The bed is very hard and uncomfortable.
The bathroom is uncomfortable, the shelf above the toilet prevents you from sitting comfortably.
It is clean, and the staff was curteous but strict.
I would not stay here again.
Management Response from SFW_ProjMgr
Greetings everyone. This posting is necessary to let everyone know how we have addressed some of the issues that guests had posted here.

They are:
Parking - With San Francisco being a major metropolitan area whose size from end-to-end is only 7 miles, parking is at a premium. We do charge for parking; but it is a secured garage here on property and you are free to come and go as you like. There are many parking garages nearby but they require you to park by a certain time and then they open at a certain time. They charge comparably to almost twice what we do and if you need to leave early to get to the airport and you parked in one, forget it, unless you were lucky and found one that opened in the early AM. One of our competitor hotels here at the Wharf, I found, charges twice what we do and another charges almost $50 per night!

The Building - We were originally built as an apartment/condo building in 1958. In the late 90's we were converted to a timeshare property but we also rent if we have availability. We don't have a restaurant on property but with so many dining options and grocery stores within an easy walk many might not even notice. But for those who want to cook and maybe plan out their day's activities, they will surely find a use for the full kitchen with a large refrigerator, cooking utensils, plates, cups and glasses, etc... All of our rooms are essentially apartments; separated bedroom, living room, and kitchen/dining areas. We are gearing up to do a complete overhaul and interior remodel of the entire building. Everything from furnishings and appliances to the windows and exterior painting.

Guests' comfort is a priority for all of our staff and we endeavor to make sure that everyone's needs and concerns are met as soon as possible. We want you to have fun in the city, and to have fun with us. Our goal is to make sure that when you leave, you take home with you wonderful and lasting memories of your stay at The Suites and that you'll think of us when you return.

Very good location

from darwinsail
It is very good option to stay in San Francisco touristic area. It is in Hide Street and you can take the cable car in hotel front door. It is also very close to everything in the area. The view from the top of the building is wonderful and you have some tables and chairs to apreciate the views and pic nic. The rooms are well equiped and have everything you need to enjoy your stay in San Francisco. Few blocks from the Hotel you have the Boudin bakery, Safeway Supermarket, and electrical cars equiped with GPS tours.

Top Local Tips for San Francisco

pass book Walk to the Cable car turn around kiosk to purchase a 9 day pass for all public transit plus tickets to Bay Cruise, museums, etc. Pick up a transit map and you can get anywhere in the city.

Great Deals for ealy dining We were visiting Chinatown and decided to have an early dinner @ 4:00 p.m. We went to a small restaurant recommended by our guide book that was frequented by the locals and were told that it was the Chinatown Happy Hour. Feasted before our eyes were several tables containing chinese delicacies that were available for $2.35 per plate. We ordered a few of these plus one menu item and spent under $30 for a family of four.

Cable Cars in SF get on the cable cars en route (not at the ends where all the people are) - you wait a long time to get on while if you "hop on" you can pay right there and not wait. (downside is that you may not get your seat of choice).

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Other names for Suites at Fisherman's Wharf Hotel

  • suites fishermans wharf
  • hotel at fishermans wharf
  • at fishermans wharf hotel
  • Address: 2655 Hyde St - San Francisco - California - 94109 - United States
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