Serrano Hotel

, San Francisco, United States
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Serrano Hotel

, San Francisco
4 star

Rooms: 236

405 Taylor Street - San Francisco - California - 94102 - United States 415 885 2500
723 Traveller

Reviews - Serrano Hotel

Historical Traveller Reviews of Serrano Hotel

Very Chic and Awesome! Full of City Flavor!

from A TripAdvisor Member
I got a room here from Hotwire for like 60 bucks, which is a rarity in any big city, esp. San Fran! Anyways, we were overall VERY happy. By reading the other 100 positive reviews on here you can probably tell that this is indeed a great place to stay, and I am just going to mention a few things that other guests neglected to. OK, well the staff is great and our check in was pleasant. Up to our room, small but cozy, and great decorating! The bathroom was small too, but very clean and the designer Aveda amentites was a plus. Bathrobes are a great touch too. Everyday our room was made over, and the housekeeping did a great job keeping things spotless. In the morning the hotel treats all guests to free newspapers and Illy expresso, it is great to see awesome coffee in a hotel for free, usually you just get the cheap stuff. a BIG BIG BIG plus was the free buisness center with (angels-singing) high speed internet! I have never seen this before for free in a major city and, although I sometimes had to wait 5-10 mins for a computer, it was well worth it. Next door to the hotel is a small cigar and wine shop, and the hotel has a comp. wine reception in the late afternoon with light snacks and wine sampling. Although, yes the building is older and about 2 block over is a shady neighborhood, this is a "GREAT HOTEL" that I have seen featured on Sam Brown's Travel Channel show as a favorite and I reccomend it too!

Great hotel!

from A TripAdvisor Member
I've stayed at the Serrano on many occasions and have always had a very pleasant stay. While the rooms can be small, the hotel is quaint and the staff is courteous and accommodating. The atmosphere is warm and appealing and the rooms are cheerfully decorated. I find the location to be ideal, especially for Union Square shopping and the theater. I hightly recommend this boutique hotel!

Nicely decorated but small rooms

from A TripAdvisor Member
Looking at the pictures offered on the websites you would think the rooms were a decent size. I was slightly disappointed when I actually got to see how small and cramped the rooms were. Although my fiancee did remind me that a hotel was just a place to sleep, I expected a little more room. I also didn't like the fact that there was a door that lead to the room next door (don't know if this is a standard thing for boutique hotels). For the price I paid, I just wish the room was a little larger. Also, the website listed a Concierge services which we were told right away when we got there that there were no such services. However, I have to admit the staff was very helpful and one particular gentlemen was always so willing to help us with directions and advice as to the best places to dine,etc. The rooms were ALWAYS clean and I have to admit I love the shower and the decore! Like a previous reviewer, I also got stuck with the room facing the brick building. I also advise not getting a car for an entire week. (however, the parking right across the hotel was $10 cheaper/day than the hotel parking.) Location wise, It was extremely convient to walk to many locations in San Francisco! Quite close to China town too! And oh so close to my favorite "Restaurant with a view" Cityscape! However, it is near Tenderloin (the shady neighborhood of San Francisco) and yes there are lots of homeless people and strip joints around the corner. Quite shady indeed. But if you don't walk towards Tenderloin then I guess you'll be okay...But I still must say that it's an easy walk to many great locations in San Francisco.

Nice Hotel, Okay location...

from citychicky
I liked this hotel, the beds were very comfortable, the staff was very nice and accommodating and the bathrooms (and bathrobes) were great.
The location of the hotel is okay for daytime sightseeing - you can walk to the cable cars and downtown shopping. Night time is slightly different. The restaurant attached to the hotel seemed somewhat pricey and there are few options to walk to. If you go in one direction (east I think?) it starts to get a little seedy. That said, we found a perfectly reasonable irish style pub a few blocks away for drinks one night, that was great. Overall, I liked this hotel. Sure the rooms arent extra large but I would rather have quality over quantity any day. I would defintely stay here or in a sister hotel again.

I loved the Serrano

from lyssa123
My mother and I visited San Francisco in Dec 2003 for a long weekend.
We stayed at the Serrano Hotel. It was lovely, clean, quiet, and very centrally located. We were two blocks from the Powell Street Trolley and Union Square. It was an easy walk to all the Galleries and shopping, plus very easy to get to Market and catch every imaginable street car, bus or light rail available in SF. The staff was lovely, friendly and knowledgeable. I would definately visit the Serrano again!

Great Staff and Location

from 3dogs
My husband and I spent four nights at Serrano and it was just perfect.
The doormen, concierge and desk staff knew our names and greeted us each time we passed through the lobby. We especially enjoyed the wine hour and the lobby was very cozy. The rooms and bathrooms are small but adequate and the location is perfect. We got a great price on-line. We will definitely return to this hotel when we're back in San Francisco.

Great Hotel

from A TripAdvisor Member
I would certainly recommend this hotel. I planned a surprise trip for my boyfriend and I to San Francisco and stayed at the Serrano Hotel.
The hotel was beautiful and the room was a good size. I do a lot of traveling and this was by far one of the easiest places to deal with.
The staff was very attentive, friendly and even remembered our names.
We were allowed to see the rooms before check-in and choose the one that we liked the most. They really wanted to make our stay a good one and I appreciate that. It's nice when people actually care about doing their job well.

Loved the Serrano

from MexJane
Our expectionas were high and we were not disappointed during our recent three night stay at the Serrano. The decor was fabulous, the personnel were top notch. Always a smile and a greeting, the evening wine bar and snack from Ponzu restaurant were excellent, the chair massage and tarot card readings during happy hour were tons of fun. Our morning paper was always there and maid service was excellent. The location was ideal. We can't wait to stay again.

Overall a good hotel!

from A TripAdvisor Member
We stayed at the Serrano on our second trip to San Francisico in 2002 - I booked through Expedia - it was one of their special "Name your hotel class and location" for $99 and we'll tell you where the hotel is afterwards. This hotel is farther away from Union Square, but still in an OK neighborhood. The first room we were in was very small, with a double bed and a TINY bathroom. It was very updated and clean though.
Luckily for us, on the second day we were upgraded to a 3 room suite that had a bathroom the size of our first room. All this for only $50 total for the rest of the stay. That was a great room! The staff was very helpful and pleasant. I don't think I would stay there again unless I could get the suite for a good price, only because there a similarly priced hotels closer to Union Square.

A wonderful stay

from A TripAdvisor Member
I just stayed at the Serrano for 5 nights and had no complaints whatsoever. I got a great rate thru an online discounter, but was treated well and given a room on the 11th floor (high enough to avoid traffic noise). Everyone, whether on the phone or in person, was helpful and nice.

The room was probably average-sized for SF (a nice way of saying it was "cozy", i.e. "small"), with nice linens, towels and Aveda soaps, etc.
My only complaint would be that the water pressure in the shower was too high, but that at least beats the alternative.

The hotel is on a corner about 2 blocks west (I think) from Union Square, so the neighborhood isn't as nice as the east side, or certainly Nob Hill, but as long as you head toward Union Square, there's nothing to be afraid of. Lots of restaurants nearby, of course, and the downtown-cum-mall environment surrounding the square made it feel safe after dark, too.

All in all, a great stay.

Top Local Tips for San Francisco

Very close by Just down the street in the Mark Twain hotel is the Field and Farm restaurant. Excellent foomd, fun service and while a tad pricey well worth it. It is hard to get a reservation but it you are alone or just with a friend, the lounge is fun and friendly and has the same food

Parking is outragous Valet Parking is $44 a night. Across the street it is $25 a night and up the street it is $18 a night. Park your car and leave you don't need or want it in the city.

NO CAR NECESSARY Get a city pass for anyone over 5 years of age, and you won't have to worry about transportation or paying for museums/attractions all week...way easier than a rental car, especially with the cost of parking and all those crazy hills. It was a little fussy to get the fold-up strollers on and off buses and streetcars, but well-worth it to bring them...this city will wear your kids out!

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Other names for Serrano Hotel

  • serrano hotel san francisco
  • serrano hotel
  • kimpton san francisco
  • Address: 405 Taylor Street - San Francisco - California - 94102 - United States
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