Nob Hill Hotel, San Francisco
Reviews - Nob Hill Hotel
- Age Group: 31 - 40
- From: France
- Traveller type: Young Couple
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
Read 100 additional reviews of Nob Hill Hotel at TripAdvisor.
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Historical Traveller Reviews of Nob Hill Hotel
Terrible and unethicalfrom A TripAdvisor Member
They still charged my card, but they charged me on Saturday morning for a no-show, even though check in time wasn't until 3pm on Saturday. How do you charge someone for a no-show before they are even supposed to be there?? We have complained to the Better Business Bureau and this hotel won't even respond to their requests for information. Don't stay here!!
HORRID IS AN UNDERSTATEMENT!from A TripAdvisor Member
rude and unhelpfulfrom otpruss
t Stay at the Nob Hill Hotel (If Cleanliness and Professionalism Matters)from A TripAdvisor Member
The next morning, we found ants in the bath room. When we returned to our room late the second night of our stay, we found ants in the bath room again. When advised of this situation, the young lady was very apologetic and advised that she try to put us in a room similar to the one that we had spent our first two nights. She advised that this could not happen until after 3:00, but she would leave a note for her relief that would advise of the situation and her plan to switch us to a comparable room. To facilitate this switching of rooms, my wife and I cut short our planned itinerary for the day, which required that we not see some of the sights that we wanted to visit.
Upon our return to the hotel, however, we found that with the change of shift came a change of attitude. The new clerk did not have same cooperative spirit that the young lady I spoke with earlier and advised me that she had left a message with house keeping to rectify the problem. When I explained that was not consistent with my earlier agreement, she advised me that if I wanted a different room she would have to move me to a smaller room. This was because, as she advised, we had been given a complimentary upon check-in. When I explained to her again that I had an agreement with the lady on the earlier shift, she advised me that the young lady was wrong to make that agreement.
At that point, my wife came to the lobby from the room to advise that the maid had shown up with a can of Raid to take care of the ants. I don’t know about you, but when my wife and I are spending a considerable amount of money to have a romantic weekend, we don’t want to have to smell a noxious odor. At this point, when I tried to explain to the lady at the desk that the two choices that she had offered were not acceptable, she became confrontational and dismissive. She basically stopped listening to my concerns. So, there we were; in strange city 3,000 miles from home on a Sunday afternoon with tickets to see “Beach Blanket Babylon” three hours later and forced to make one of four choices:
1. We could go back to run the original room and tolerate the ants. This was not an acceptable choice as we were not spending over $70 a night to share it with ants. Moreover, we had no desire to bring some of the little visitors home with us.
2. We could let the maid spray the room and be forced to tolerate the noxious odor. This was not a tenable choice as the odor was bound to give one or both of us a headache. Again, we were not spending over $70 for the privilege of getting sick.
3. We could leave your hotel and try to find other accommodations for the evening. We couldn’t take this action because we had signed the aforementioned acknowledgement that we would be charged should we cut stay short. In addition, as a stranger to San Francisco, I was not sure of where we could go and if we could get settled in time to make the show to which we had purchased tickets.
4. We could accept the smaller room and hope that the management of the hotel placed more importance on customer service than the lady at the desk had demonstrated.
As I think you can see, none of these choices were viewed as being particularly desirable to us. However, we went with the last options as we thought it would be least painful of the options presented to us. We went to the new room we were very disappointed. The room was extremely small. There was barely enough room in the room for my wife and I to walk past each other. This was because 85% of the room’s area was taken up by the bed, which was far from spacious. In addition, the room was very hot and we couldn’t find any control n the room to regulate the heat. To top it off, that evening we found ants in this room.
This incident had a very chilling effect on the last day of our visit to San Francisco. Not only did this incident take two-three hours out of the middle of our day, but the stress of having to deal with the situation, not to mention the rudeness of the staff, cast a pallor on everything else we did. What was supposed to be a fun, romantic weekend proved to be anything but, as this incident became the focal point of our last day.
The next morning when we went to checkout, we dealt with a pleasant young lady. She demonstrated the professionalism and empathy that should have been exhibited a day earlier. It is worthwhile to point out that my wife and I advised our travel agent to secure a bigger room than a double when making our arrangements and we knew were spending more for the room than the lowest price we had been quoted. So the second lady’s statement that we had received an a room upgrade upon check-in appears to be erroneous. This belief was further substantiated through my conversation with the third lady, who advised that although the rate was for the run of the house, people paying the amount that we paid are usually provided a Queen-size room.
In response to the concerns that I voiced to her, the third lady contacted somebody in her management structure and conveyed the gist of the matter to the individual over the phone. When she got done with her explanation, the individual at the other end of the line had her ask us if we had brought food to the room. Even though our answer was no, the room had a refrigerator. Therefore, wouldn’t it be reasonable to expect that it was acceptable to have food in the room and as reasonable to expect that somebody prior to us had already had food in the room. When Mary finished her conversation, she advised us that all she was authorized to do was take $10 off the bill. That somebody in management would think that this was adequate compensation for the inconvenience, rudeness, and stress that we had been force to deal with earlier was insulting and caused me to feel that this organization views customer service as an afterthought, rather than a priority.
This belief was further substantiated when a Visa Card representative conveyed the results of a conversation that occurred with a member of the hotel’s staff concerning our dissatisfaction. According the Visa representative, the individual he spoke with advised that the Nob Hill Hotel was a four star hotel and as such, wouldn’t have problems like what I’ve described. This whole situation has me more than a little annoyed and highlights some very significant deficiencies in the organization’s customer service practices.
That afternoon, my wife and I were made to feel that we were being punished for raising an issue that should have been resolved very easily and should have been something your organization responded to with embarrassment, rather than the arrogance that was displayed that day and subsequently by several members of the hotel’s staff. Both my travel agent and I wrote letters to the hotel’s manager regarding the dissatifaction and received no response, which further substantiates my belief that this organization does not place an emphasis on customer service. In view of the preceiding I strongly recommend staying away from this hotel.
Not much to complain about herefrom A TripAdvisor Member
Nice decorfrom paragas
Horrible! Do not waste your money!from A TripAdvisor Member
This is a dirty, creepy, dingy place and you should be aware. The have been false advertising this place and I made a complaint to Expedia because of it.
Please no that I am all about a Bargain but, this place -- you would be better off going to Motel 6. Trust me.
Loved every minute!!from A TripAdvisor Member
Rude Hotel Staff, 2 Star Rooms, Clean, Good Locationfrom A TripAdvisor Member
But, the manager got involved and it worked out in the end. Breakfast was free, but was only a crossiant and juice everyday for 10 days, nothing else. Lobby has free internet access on their PC, which I appreciated. Rooms were very quiet and filled with antiques which I appreciated since I like something a little different from the norm.
The neighboorhood wasn't so great, 4 blocks south and one block over the area was loaded with junkies and very sly looking people. I wouldn't walk around there at night unless you go in pairs. I didn't dislike the hotel, the rate was good and I may stay there again just because we honeymooned there and it's somewhat sentimental to us now -- but even still, if I were someone travelling to San Fran and was looking into this hotel as a potential place to stay, I'd pass and go for something in a better area with brighter rooms and a better breakfast and warmer staff.
Where Should I Start!from PEteman_8
More like a closet. We could here the conversation of our neighbors and they could probably here us later on in the evening. I had to use a chair to keep the window open and stand on the bed to turn channels on the 13" TV. Water pressure in the shower was non existent, and then there the central heating issue, very hot (which explains the chair in window) To top it all off when we checked out at the front desk we had to walk around a bucket catching water leaking from the cealing. Watch out for the parking also. The only upside was the restaurant was very small and tasty, and also the awful hotel gave us an excuse to stay out late in the city. I apologize if this was long but it just shows how impressed I was with this place
Top Local Tips for San Francisco
Check for Bugs Bed bugs are becoming more prevalent in hotels. Check mattress seams for dark spots, under matresses too. Educate yourself about this very real concern. No hotel is exempt from this potential problem. It's one thing to be bitten and another to bring them home in your luggage!
Just take Public transportation would be enjoyable. ! but dont' go on the muni at night time in some area of san francisco. be aware of homeless on the street in alley. ask the front desk person for advice on where not to go.
Get it in writing Don't count on anything someone says to you over the phone. Always show up with something in writing. The easiest is to have them send an email outlining everything you talked about.
Other names for Nob Hill Hotel
- nob hill san francisco
- nob hill hotel
- hotel nob hill
- Address: 835 Hyde Street - San Francisco - California - 94109 - United States
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