Nob Hill Hotel, San Francisco, United States

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Nob Hill Hotel, San Francisco

Traveller Reviews

Rating

1.0/10
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Official Contact Details - Nob Hill Hotel

  • Address: 835 Hyde Street - San Francisco - California - 94109 - United States
  • Phone: 415 885 2987
  • Email:
  • URL: http://www.nobhillhotel.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 50
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"This is the worst hotel we have ever stayed in. In fact we left after the very first night of our..."

"unfortunately we had an awful experience at this hotel, and judging by the number of people..."

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Reviews - Nob Hill Hotel

2 reviews (Showing 1 - 2)
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Rating:

1/10
STAY AWAY!
Submitted by: Matthew in 09/18/06
  • Age Group: 31 - 40
  • From: France
  • Traveller type: Young Couple
This is the worst hotel we have ever stayed in. In fact we left after the very first night of our four-night stay in San Francisco! The receptionist who checked us in was very unpleasant, not helpful and obviously was not apt for any type of job in “customer service”. The room was very, very small and the mattress was so bad that one of us slept on the floor, which was very frustrating considering the price we had paid for that Saturday night. The following morning we asked to change rooms for a larger bed (that hopefully would not sag in the middle) a different receptionist sympathized, saying that she had stayed in the hotel already and did not find the mattresses ideal. We signed a paper to say that we would not smoke in their "lovely" (!?!?) guest rooms, that we would pay $2 electricity per night and $1 for the safe deposit box, whether we used it or not. We didn’t get another room and ended up checking out at around 4pm, having to pay the 2nd night. At that stage, we didn't really care about the money, we just wanted to get out! Not satisfied with charging us the price of the room, the unpleasant, unhelpful, unsympathetic receptionist also wanted to charge us for the electricity AND the safe deposit box of the 2nd night. She could not understand how we could complain about the mattresses when "so many people had called after their stay to ask where they could purchase one"! We really would discourage anyone from staying here.
 
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Rating:

1/10
Awful Customer Service......
Submitted by: Emma in 04/18/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
unfortunately we had an awful experience at this hotel, and judging by the number of people complaining in reception - we were not alone. The management and staff (particularly at the front desk) were extremely rude and ruined our experience. They seem to have an almost paraniod suspicious nature toward their guests and seem to think that being friendly, or even slighly courteous, is not part of their job description. Also, this hotel is not 5 blocks fron Union Square as they advertise constantly...its 8 blocks away. And a word of caution....they don't advertise that their hotel is literally 3 blocks north of O'Farrell Street...i.e just above the seedy Tenderlion. The only positive thing that we can say is that he cleaning staff were friendly, and did a good job amd the restaurant food was fairly good.
 
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