Mandarin Oriental Hotel

, San Francisco, United States
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Mandarin Oriental Hotel

, San Francisco
5 star

Rooms: 158

222 Sansome Street - San Francisco - California - 94104 - United States Hotel Website | | 4152769888
359 Traveller

Reviews - Mandarin Oriental Hotel

Historical Traveller Reviews of Mandarin Oriental Hotel

Great views but no morning coffee?

from A TripAdvisor Member
I recently stayed at the Mandarin Oriental in San Francisco over Labor Day weekend for one night. Overall the service was very good, but not superb. The Executive King room on the 41st floor had amazing views (huge windows on both sides of this corner room) of the Bay Bridge and the Financial District, especially with the clear weather. The room was Asian styled and a little conservative. The marble bathroom with deep soaking tub and glass shower were wonderful. Another interesting thing was that the t.v. from the room was piped into the bathroom via speakers. The hotel also had a town car to take us to our restaurant and picked us up as well. A nice perk.

Our three complaints were that in the morning, there was no complimentary coffee in the lounge or in the lobby. When we asked, they said that there was not any. Very strange, being that this is a five star hotel. Secondly, the restaurant Silks was closed for lunch and dinner on the day we arrived. Finally, the turndown service did not have a chocoate on the pillow. Despite these little concerns, I would recommend, but the service could have been a little better.

Incredible service and attention

from A TripAdvisor Member
I did not have a reservation to celebrate my 18th wedding anniversary and wife's birthday.....and it was over Labor Day 2004. After looking at suites at the Huntington Hotel, and a regular room at the Ritz and the Fairmont (because that was the only thing available), nothing at the Mark Hopkins or at the Grand Hyatt or at the St. Francis, our friends at the Ritz suggested the Mandarin Oriental on Sansome Street. Got a great suite on the 41st floor with a 270 degree view. Expensive, but totally worth it. Great staff with great personalities ready to assist you with any need. Great food, room service, etc......Will stay again and again.

Left my heart in San Francisco

from A TripAdvisor Member
This hotel is amazing: checking-in is a breeze, everyone is extremely helpfull and friendly! We stayed here 8 nights from 24th August untill 1st September 2004 according to their long stay package: we had a deluxe bay view king room: amazing views, definitely worth having a room facing the bay! Ask for a West Tower room, overlooking Transamerica Pyramid, Coit Tower, Golden Gate Bridge, Alcatraz,... you name it! The staff is so friendly, everyone knew our name after two days... roomservice is great, housekeeping is wonderfull, location of the hotel is really good for shopping and exploring the city on foot: we went to Fisherman's Wharf, Alcatraz, Coit Tower, Pacific Heights,... the hotel is located nearby....the food & breakfast are unbelievable... enjoy this hotel for the time you're staying there, cause it will be over before you know it! Great hotel!

Service Galour

from carlyle
We stayed in a bridge view room with connecting room for myself, my wife and two teenage girls in late july for 4 nights. The service at this hotel rivals the best in the world.

The concierge was engaging and helpful and got us everywhere, checkin was done in our room, no lobby waiting was great, everyone remembered our name and we used the house sedans to go all over town (shopping, theater, dinner, the wharf, saulsalito, muir woods), never a charge and always a delighted thank you when a tip was offered.

The views are heavenly...there is just no comparing the view when the fog rolls in or has rolled out....when it stays there is not much but it cleared for us each afternoon and the sunsets were unbelievable.

It is so quiet here we thought we were the only ones on our floor until the next morning when I got up for a run and saw newspapers in front of everyone's door. The hotel was full! And we never rode an elevator with anyone else for three days!

The hotel restaurant, Silks was delightful, we had a quick pre-theater thing and they were accomodating, the menu only lists a prix fixed three to five course meal but they were more than happy to have us join them and wave the prix fix and let us share apps and salads. The sashimi was fresh and bountiful, the salads crisp and elegant.

Breakfast from room service each morning was fresh and hot, the bagels from noah's bagels were great. For a Starbucks or a Peet's fix there are literally seven shops within three blocks, but only one open on Sunday.

The hotel is about to undergo a major renovation of the rooms and public spaces...check on status before you arrive. The baths are a bit tired and the elevators need some work but this will be the best hotel in town when completed.

For now if I wanted really nice accomodations I would stay at the Park Hyatt around the corner until the work is done (the ritz is too played, the 4seasons is in a combat zone and there is no way we are dealing with nob hill every day and the clift is just too 20 something for us)...but if you want the view, peace and quiet and service, this is the place - and just wait...when the renovation is done there may be no other city hotel in the world that can compare.

If you are worried about value, there are much better places for you, but if you want to go in style and can handle what that brings, ths place is great.

The best choice among the best hotels in San Fran

from GuamRoamer
I spent hours selecting my hotel in San Fran. I travel quite frequently and always try to select the best of the best. I base my selection on on-line reviews of Fodor's and the like, reviewing hotel websites and anything else on-line I can find. I have increasingly found Tripadvisor to have the best information. As a seasoned very high end traveler, I try to read into those writing reviews. If the author sounds like someone who has never stayed at these types of properties, I discount the "Greastest experience of my life" lines. Sadly, after so many high end stays, I'm spoiled and want (expect?) no problems and everything to be perfect. I'm either on holiday and need pampering or resting from a stressful business trip. If I want tickets to anything, I expect a "No problem, we'll get them". A call to the conceirge asking him/her to please call the restaurant and let them know I'm late, to hold the table and add two guests should be answered with a "No problem I'll take care of it" and a "How was your meal?" when I return. Why am a I writing this? As a plea to those with a similar desire to find the best as experienced by those who know what "The best" really means. Please write brief reviews here at

Anyway, the Mandarin is a great place. It's a little odd on arrival as the lobby is small and atypical. This is due to the hotel sharing the building with others for the first forty floors (or so). Once you get into the room, you'll find everything you expect combined with a fantastic view. The beds are great, the sound system and lighting are also excellent. There are soft jazzy CDs in the sleek players bedside and couch side. The bathrooms were both roomy, clean and Four Seasons standard. I had a suite with plenty of room - I want big rooms and they were typical of Ritz, Mandarin Oriental and Four Seasons in size. The concierge was able to take care of all of my requests with no problem - if you've read this far you know how important this can be for holiday or business travel. There is a hotel car/driver available gratis after you store your car in the garage for the night - this is something new for me.

Bottom line, search all you want, if you want to be certain you'll find what you are looking for, The Mandarin is an excellent choice. PLEASE, if you know the best of the best for other cities, write reviews!

Expensive, but worthy

from scfisher1
Just returned from a trip which included 5 nights at the Mandarin the last week of June. The hotel is by far the best I have ever stayed in. Our view from the 42nd floor covered both bridges, alcatraz, coit tower, etc. The concierge was extremely helpful and I loved the lack of activity in the hotel overall. Took a walk to the Ritz one night and it looked like a convention was going on there. It felt private, and for 5 days I never saw a chamber maid day or night - yet every attention was taken care of. Of course, while the hotel is the best I have seen, it is also the most expensive I have stayed in. That's the way it goes.

Great Experience as the Manderan

from A TripAdvisor Member
First class all the way. After debating between a couple of the cities top hotels, I chose the Mandarin because of the great reviews from past guests raving about the wonderful service and the incredible views. Needless to say both were above my expectations and the weekend could not have been better. The concierge service planned our weekend perfectly booking us into some incredible restaurants, the bed was extremely comfortable, Tea as we arrived was refreshing, we called to get our shoes shined... done in 10 minutes. There are many places in SF, the Mandarin is a great luxury hotel with an amazing view. Have fun!

The Standard of Excellence

from A TripAdvisor Member
This establishment defines the standard of "excellence" in the world of luxury hotels. Service is first-class and nothing is outrageous for the concierge. I had outlandish requests, such as booking dinner for two in the city's best restaurants on the busiest nights with only hours notice and they were able to accomodate me. The view from the 45th floor was, perhaps, the greatest view offered by any hotel in the Americas. A car was made available to me when possible, which was all the time. Room service was prompt and efficient. The staff were corteous and warm. Checking in and out was a breeze. I will return, but more importantly, I have become a "fan" of the Mandarin Hotel experience.

The Best of the Best

from A TripAdvisor Member
This hotel is unbelivable. I am staying there on the 22nd of May but went to see the rooms and they are all top in the city from an overall standpoint. The service is very good but i would not say excellent. I The views are incredible and the the hotel has nothing but high powered excutives filling the halls so it brings a certain feeling to you as you walk around the premisis. I will have another update for you when i spend the night at the Mandarain Oriental.

Nice, but Expensive!

from A TripAdvisor Member
This is a beautiful hotel - no doubt - but you're going to have to shell out big bucks. Not unlike the Four Seasons or, in other cities, the Peninsula. Lots of attention to detail, but when assessing a dollar-for-dollar value, I must say a three or four star hotel will provide a better "bang for your buck". Now, if money is no object, then this place is for you.

Top Local Tips for San Francisco

Trust an exoerienced Concierge If you are staying in a good hotel, find the e mail address of the Hotell Concierge and e mail him/her in advance of your visit. Tell them your preferences and budget, and leave the rest to them!

For those who like to smoke while they drink . . . You will find it difficult ot smoke indoors nearly anywhere in California, much less smoke in a bar, which is outlawed. One exception is an owner-operated establihsment, such as The Occidental Cigar Bar, located on Pine a few blocks up from the Mandarin Oriental. A (more than) full bar and fine selection of cigars are avilable; it is always packed at night and a terrific after dinner nightcap spot.

Breakfast at Mama's-- Worth the long lines If you're an early riser, head up towards Coit Tower and have a sumptuous breakfast at Mama's. Although we waited in line nearly an hour (we should have come earlier... earlier than 9:00 a.m.) once we were seated and brought our food, we would GLADLY have returned! Try it, you'll see!


Other names for Mandarin Oriental Hotel

  • san francisco mandarin oriental
  • san francisco mandarin
  • mandarin san francisco
  • mandarin oriental san francisco
  • mandarin oriental
  • Address: 222 Sansome Street - San Francisco - California - 94104 - United States
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