JW Marriott San Francisco Hotel

, San Francisco, United States
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JW Marriott San Francisco Hotel

4 star

Rooms: 329

500 Post Street - San Francisco - California - 94102 - United States | 415 771 8600
524 Traveller

Reviews - JW Marriott San Francisco Hotel

8/10
Great value
Submitted by: Sharae Gunn in 05/07/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Budget Traveller
I enjoyed my stay at the Pan Pacific. Given the price, my expectations were low but was pleasantly surprised at the accommodations upon my arrival. Everything was great and I would stay again. The only thing I am not a fan of is the atrium entrance. It reminds me of some cheaper hotels I've stayed at in the past.
8/10
Quiet & Friendly
Submitted by: John Paul Butler in 05/07/05
  • Age Group: 51 - 60
  • From: Ireland
  • Traveller type: Business Traveller
I have one comment to make about our reservation, i.e. when I visited the site of the convention we were going to 'ISGA' ( Int sprout growers Assoc convention )they had agreed a rate of $159 dollars with the Pan pacific but when I went to make a reservation we were directed to the 'Hotels.com' site which duly charged us €169 euros per night & on my return home discovered that we were charged £169 pounds sterling per night. On reflection & making phone calls & sending E- mails we received little or no response from the Hotels.com organisation. This surely is in contravention of my human rights??
On the other hand I had raised the issue of the overcharging with a night manager at the hotel on arrival. Her name was 'AMY', what a delightful & pleasant lady whom was most co- operative & upgraded us for one night and offered us a complimentary breakfast the following morning. The age of chivalry is not dead. My compliments to Amy & for sure the next time we visit San Fran I will make it my duty to contact Amy & the PanPacific Hotel. Regards. Thank You. Paul Butler.
Good4u food & Drink Co, Ltd.
7/10
Pleasant and Elegant
Submitted by: Stephan in 02/05/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
I thought the hotel was elegantly decorated, the rooms appointed nicely (love the flat panel TV and furniture) and the staff was friendly and helpful. It would have been a touch nice had the hotel not been in significant rebuild, but I am sure all is that much nicer now.
8/10
nice hotel
Submitted by: Cindy in 30/04/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
The hotel is beautiful and the staff are extremely nice and helpful. The rooms are spacious. It is a good location for the Union Square area. Good happy hours, good but somewhat pricey restaurant; decent fitness center in the hotel.

Historical Traveller Reviews of JW Marriott San Francisco Hotel

Luxury and service in SF

from A TripAdvisor Member
We started staying at the Pan Pacific 15 years ago on our Honeymoon night. Every once in a while we try a different hotel in SF and are dissapointed and go back to Pan Pacific. The rooms are typical size for SF but the luxury is there in every room. It is not only clean and beautiful, but the service is perfect and we stay there probably 4 or 5 times a year and it is always consistent. I am a very picky traveler and this hotel fits the bill. If you stay here you won't be disspointed.

Pan Pac the SF Landmark

from FlyOneWorld
The Pan Pac is a stately bastion for elite travelers. Expect to pay $150-$300 for a room which is on the higher end. Of course, the rooms are higher end. They range from 300 sqaure feet to over 400 square feet. Each is well appointed with comfortable beds (Duvets), large bathrooms with separate tubs and quality furnishings. Service is at a high standard and the staff are warm. Several rates permit a suite upgrade for $50 a night. I recommend this. My suite last stay was larger than most SF apartments probably 1000 square feet and on a corner. Public areas are nice and expect high prices at the bar and restaurant both of which are fairly good.

Take advantage of the location and get out into SF. Try Sanraku for sushi on Sutter about 2 blocks away, I never miss it.

t overlook this gem

from TheLazySailor
My wife and I stayed here 2 nights for our anniversary. Booked it through Hotwire for $100 a night, which was a really good deal for this place. The room wasn't huge but had an awesome bed, an LCD TV, Bose clock radio, etc. Apparently that's standard with every room. The bathroom was also incredible. Marble walls and floors, color TV with remote, phone, separate shower stall. Everyone we interacted with was extremely helpful and nice. They have a courtesy car that will take you anywhere downtown during the morning or evening hours (you're on your own getting back). Hotel is just a block from Union Square and the Cable Cars. Hertz and Thrifty across the street too, which was handy. We would definately stay here again.

s great staff makes all the difference

from A TripAdvisor Member
While some may view the Pan Pacific as more of a business oriented luxury hotel, I would like to cast a different light...

Due to unusual circumstances, my girlfriend and I now find ourselves on opposite sides of the continent. Meeting up is a big event, and we had planned a trip to San Francisco. I poured over the reviews and pricing in attempts to find a luxury hotel that would fit our style without devastating my wallet. The comments made by previous guests often referred to the attentiveness of the Pan Pacific. Attention to detail by the staff was said to be on par with the Ritz Carlton. After finding a reasonable rate online, I booked a reservation for two nights in a "Superior Queen". The first night of our stay also happened to fall on my girlfriends birthday. I contacted the reservation department at the Pan Pacific and let them know the special circumstances surrounding our stay.

Arrival:
The Pan Pacific was located right in the heart of Union Square. Plenty of shopping and public transportation to get you around (it was nice not to worry about parking $$$). The main lobby is gorgeous, with an ornate statue and a view all the way up to the roof skylight. Twin glass elevators shuttle you to and from your floors. Very classy without being too swanky. We arrived earlier than our check-in time, with baggage in hand. We were given a warm and friendly welcome and I was addressed by name frequently. I was a bit disappointed that they did not acknowledge my girlfriends birthday. They happily checked our baggage in and told us our room would be ready shortly. We returned in an hour and I realized that my initial disappointment was a bit premature as the receptionist proceeded to wish her a very happy birthday. She then informed us that we would be upgraded to a suite. I was beaming to say the least. The bellhop then showed us to our room. He was smiling and courteous and insisted that we use our personal valet service (a switch on the wall that when flipped,notifies your personal valet to call) you when flipped should we require the least bit of assistance.

The room:
PERFECT! Everything about the room just screamed class. It was absolutely spotless. Carpets were brand new, and the linens were gleaming white. The suite was cavernous by my standards. The bathroom was all marble, with recessed lighting, and separate bath and shower. The vanity had a full size mirror, makeup mirror, various appliances, and even a TV. There was an elegant circular glass table in the dining area. The TV by the bed was sufficiently large, but not so big as to block the window. We were graced with a corner room on the 18th floor, and each of the large half-moon windows provided wonderful views of the city. Again, I can't stress enough how clean the room was. Everything looked brand new. The style could be best described as minimalistic. Neutral colors and not overly ornate and gaudy. I could definitely see the Eastern influence. Very eye pleasing and calming. The feather bed was the most comfortable I had ever laid on. In fact, just sitting there for a moment made a nap seem very tempting. As I was giving into temptation, there was a knock at the door...

The service:
Upon answering the door, I see that the valet has brought us a bottle of complementary champagne. I am so far above satisfied at this point that it's hard to put into words. My girlfriend seemed VERY happy, and so was I. After being persuaded out of my nap, we decided to explore the city a bit. Not knowing exactly how to get around, we thought we'd talk to hotel information. The concierge was both friendly and knowledgeable. She showed us the trolley car and bus routes, let us know what we would have to pay, and even penciled routes on a map. What a great city. After a long day, I slept like a baby in the feather bed and awoke with a huge appetite. My girlfriend thought it would be fun to order room service. Though ridiculously expensive, I have to admit that it was a great idea. The breakfast menu was varied enough so that we could both get exactly what we wanted. She picked out an omelette while I mulled over getting a Belgian waffle. Alfonso (I wish I could remember more employee names) took our order over the phone and embodied exactly what I loved about the Pan Pacific. His friendliness and sincerity was infectious. He greeted me by name, wished me good morning, complemented my choices, then asked if there was anything else that he could do for us. Without prompting, he let me know precisely when the food would arrive. As promised, breakfast arrived in 20 minutes. The gentleman who delivered the food made sure that everything was to our liking and even offered to setup the meal on the glass table. He made sure to ask if everything was how we wanted it before he left. The food was delicious, and it was obviously all made from scratch. After breakfast, we lounged for a while into the afternoon. Breakfast, combined with towels and gift-wrap made quite a mess. Housekeeping had skipped our room because of the DND on the door. I called to let them know we would be gone for the afternoon, and they happily agreed to schedule a room tidying. When we returned that night, the room was as clean as it appeared upon check-in. We felt ashamed that they had even gone to the length of picking up a multitude of packing peanuts from one of the corners of the room. Once again, I was very impressed.

The next morning, we were obviously very sad to leave. The room had become very comfortable, and I felt myself becoming accustomed to this level of pampering. Checkout was quick and painless. I received a genuine thank you for my choice to stay at the Pan Pacific. I should have been the one thanking them. I will be returning.

Gorgeous... but expensive

from hobogirl923
I stayed at the Pan Pacific with my family in the summer of 2003. We took advantage of the Leisure Package and uprgraded to a Junior Suite; a huge room with a living area, dining area, separate bedroom, foyer, and two full bathrooms. The cost? $275 a night. Yes, the service was wonderful. Yes, the location is ideal. Yes, the room was beautiful. But would I pay that much again for a $275 (plus taxes and tips... so many tips...) taste of luxury? Of course I would. I forgot to mention the complimentary limo service. A must stay in San Francisco.

Very expensive 3-star hotel

from A TripAdvisor Member
Rooms are completely basic and the atmosphere is unremarkable. The Pan Pacific is still a good place to stay if you get a cheap promotional rate, but in no way does it justify the price tag of a 5-star luxury hotel, because it isn't one. Also be warned of the ludicrious daily parking charge.

Not what it used to be

from A TripAdvisor Member
I stayed at the Pan Pacific in 1997 and was thrilled. Unfortunately, they have not updated anything since then. The hotel looks dated and the carpet in my room was very worn. The bathroom was dark and needed to be re-caulked. The wait for the elevator was long at times. You can get a much better bang for your buck than this in SF.

Phenomenal Hotel!

from A TripAdvisor Member
My husband and I have stayed in a lot of great hotels around the world, and this one ranks at the top. We paid nearly nothing (on hotwire) and were amazed. The beds were fantastic, thick down comforters, soft down pillows. The bathroom was all marble, with an extra tv and phone. There was a large mirror surrounded (scary) tub to relax in, and a glass enclosed shower stall. Plenty of beautiful glass shelving to hold all of your toiletries and fresh flowers to complete the look. We were pleased that the hotel has wireless internet access for a very resonable price, and also has a business center for faxing, photo copying and printing. The hotel's limo service even droped us off at dinner one night. The staff bent over backwards to accomodate us. The bell hop was going to give us (for free) his extra tickets to pac bell park, but we already had our own. The location is unbeatable, and the views from the rooms are great. I promise you will not be dissapointed, this hotel is as good as they come.

Way overrated...

from A TripAdvisor Member
Expensive property with a nice lobby. I stayed in a corner room that was in need of a renovation - I was told the entire hotel is soon to receive new carpets, etc. High speed internet did not work, I was told no refund, since the provider is a 3rd party company. No coffee service in room, unless I want to pay $25/night....When you want a nice place to stay, go a few blocks away and choose the Monaco - a truly great hotel.

Good but for the price not great

from A TripAdvisor Member
My husband, myself, our daughter and her friend stayed in a suite at the Pan Pacific in San Francisco/Union Square from January 1 to January 4, 2004.First impression - the lobby was quiet and beautiful. The girls loved the elevator - quick.Check-in - quick and painless. Read about but were not asked about our pillow preference.Suite - the decor was understated but nice. There were 2 baths - one with a shower and one in the main bedroom with a shower, seperate tub, and tv. The bathrooms were beautiful. The robes were huge and comfortable and plenty of towels. The toiletries were nice and there was a blow dryer in the master bath.Complaint 1 - the hotel knew there were 4 people staying in the room but the room was only prepared for 2. When we called to request the sofabed be made up we also requested extra pillows for the sofabed and were told to check the main bedroom closet for extra pillows. I was a little put off that after spending $275 a night I had to justify a request for more pillows. At this time they did ask our pillow preference - feather, foam, or firm.Complaint 2 - the room was nice but it was a little surprising to see electrical gray tape holding down the telephone lines.Complaint 3 - we traveled with kids so my husband was in the bedroom watching tv and the kids were in the living area watching tv. Even with the panel doors closed the tvs competed against each other.Complaint 4 - when the car was brought up front at checkout, the doormen did not assist us with loading our luggage.Complaint 5 - the minibar was not restocked every day.Complaint 6 - our room rate included either free parking which at $39 a day is a nice plus or 2 free breakfasts for adults. We decided to forego the breakfasts and utilize the free parking instead. At checkout we had to remind the desk that this was included in our rate and that we had not eaten breakfast at the hotel.The complaints seem picky but I think that a luxury hotel like the Pan Pacific should have wowed us and they didn't. It was nice but not great. I don't know, maybe we expected too much but I think one of the "leading hotels in the world" should offer leading service.The location of the hotel is wonderful if you're looking for access to Union Square. We were able to walk to the main trolley lines, the wonderful SF stores, quite a few restaurants, and you can even walk to Chinatown if you're up to it.Next time we'll probably try the Fairmont instead.

Top Local Tips for San Francisco

Out of the way spots Our favourite concierge in the states, Kyle is always trusting that we will enjoy small out of the way spots, perhaps not so touristy, but very genuine in their cuisine and intention, we like to sleep luxurious but like to dine adventurous!

doormen Use a taxi for getting around. The doormen are adept at getting you in a car quickly. The trolleys are fun for a touristy thing to do but crowded and expensive, if you don't get a pass. The ferries are a great bargain.

Tourist in San Francisco If you're staying a few days buy a MUNI pass - $18 for 3 days gets you unlimited cable car, street car and bus rides. Pays for itself very fast. Use it to explore the local neighborehoods and save your legs on some of the hills! BART is a good option from the airport but be vigilant if using it at night - it's lightly used and attracts some interesting characters.

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Other names for JW Marriott San Francisco Hotel

  • san francisco marriott
  • san francisco jw marriott
  • pan pacific hotel san francisco
  • marriott san francisco
  • Address: 500 Post Street - San Francisco - California - 94102 - United States
Travel Library Traveller Rating?
8.0/10

See All 524 reviews

"Great value" - Sharae Gunn

"Quiet & Friendly" - John Paul Butler

"Pleasant and Elegant" - Stephan

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