InterContinental San Francisco Moscone Center Hotel

, San Francisco, United States
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InterContinental San Francisco Moscone Center Hotel

Rooms: 550

888 Howard Street - San Francisco - California - 94103 - United States Hotel Website | | 1-888-811-4273
868 Traveller

Reviews - InterContinental San Francisco Moscone Center Hotel

1/10
Bed Bugs at Intercontinental Moscone
Submitted by: P. in 14/01/11
  • Age Group: 2630
  • From: United States
  • Traveller type: Business Traveller
I stayed at the InterContinental San Francisco Moscone Center 4/10/11-4/13/11 for the AdTech conference and discovered bed bugs on my last night there. My score reflects 1) definitely the bed bugs, but also 2) the poor customer service I received after telling them that I found the bugs. I was completely shocked and distraught when I found the bugs and felt like they didn't do much to accommodate me.

When I reported the bugs and requested a room change, they gave me an apology and literally swept it under the rug. I really wanted to be respectful and not make a big deal out of it but now that I reflect on my actions, I should have thrown a fit so that they would have given me more respect. To be honest, all I really wanted was a nice human gesture by the hotel to make me feel better. I mean I was so terrified, I couldn't sleep at all and sat up the entire night in my new room. I wish they would have told me that they were doing everything in their power to address the issue because it's so prevalent today. Instead, they moved me into a new room (downgraded me by the way, I mean they could have ran out of rooms but also didn't tell me), didn't help me check if there were bed bugs in the new room or even ask if I was okay or comfortable, and sent a security guard to question me on the "incident," as if it was some kind of accident report.

The one thing the concierge did ask me was, and I quote, "Do you want your laundry done as well because when this usually happens, we offer this service but since you're leaving tomorrow, I don't think we can get it to you in time." I do understand that it was my last night, but I had asked them to return my laundry by 4pm which was not particularly early but they were unwillingly to budge on the time that they could deliver the clothes (6pm). I mean really, 2 hrs? I bet they could have pulled some strings to help me feel better about not taking home any critters with me!!!

On top of that, when she said "usually," it made me really wonder if they've implemented any kind of protocol to remove these critters from the rooms. I really expected more from a 4 star hotel.

Thankfully, I didn't get bitten the first two nights I was there. After that experience, I don't think I want to stay at any hotel again but even more so stay at any Intercontinental hotels. FYI, I stayed in 2302.

P. Le

Historical Traveller Reviews of InterContinental San Francisco Moscone Center Hotel

Super nice hotel - immature service

from bobeek
Great, clean hotel with terrific rooms and excellent facilities. HOWEVER, when I arrived in my room, the bed had clearly been sat on, the bottle of water was open and half empty, and two towels were used in the bathroom. Furthermore, the toilet had been used. I called the help line and they seemed annoyed that I would be concerned about it and said "what do you want us to do, do you want a new towel?". VERY POOR SERVICE. Probably a function of being a new hotel with new staff.

Great New Hotel

from Olofvilla
Stayed here for one night just before departing San Francisco for the drive down to LA,Booked a Junior Suite and was in room 2020.

I was impressed with the corner location,a fabulous comfy King Size bed,the large HD TV ,the size of the room and very good bathroom facilities.

Good Views from the corner room over to AT&T park and Bay Bridge and not far to walk to the shops at Union square

Used the Club room facility for free Internet use

Ate breakfast in the morning at the restaurant and thought my particular waiter was not up to scratch, bill was wrong and service was slow.At this standard of hotel you should not keep having to ask for things.Food was ok but I had eaten a lot better for less money around union square

Loved the Room, the lobby staff and door staff were very pleasant and made a great first impression. The Hotel car to the airport was also good value compared to Taxi's.

Would stay again at the Hotel if i could get similar good weekend rate

Just typical business hotel, nothing more!

from Arturas
Stayed 2 nights in this hotel during my holidays. Got a great rate from travelzoo.
Ok, it is all new, clean and not bad location if you like shopping in San Francisco ( Union sq is just a few blocks walking from the hotel). I must say hotel staff is indeed very friendly, happy and willing to help you. But beside that I do not understand excitement of the previous reviewers of this hotel. It is just one of typical business hotels with nothing really special... No ambiance at all. The gym room is far too small for such a big hotel, that was really dissapointment. The swimming pool is quite as long as there 2 or 3 swimmers you can do lap swimming.
If you are on business and just need a good bed then this is perfect place. If you are on holidays or looking for the hotel with some ambiance, go somewhere else. And then again...if you are on business, wifi is not free of charge....Come on...who charges for wifi these days?? In most of the hotels wifi is complimentary and part of the service....

Intercontinental Happiest Place on Earth

from MedWriter
I recently stayed at the Intercontinental Hotel San Francisco for a conference next door at the Moscone Center in the downtown district -- and was most impressed with the happy staff. These people were genuinely giddy with their luck at having landed a job at the new property. They're proud of the place and it just shows in their attitude toward guests.

I paid a slightly higher price to be located on one of their coveted "Club Floors" but was well rewarded for the price difference. The club was open most all of the day and evening hours and was always staffed, again, with those happy and friendly employees.

Checking out of this hotel, I actually felt a small sadness that I would be leaving -- a first for me when it comes to business travel.

I highly recommend this hotel and can't wait till I have another assignment in San Francisco (I'm a medical writer).

Excellent service.

from SalvadorDaliFan
Beautiful brand new hotel in the heart of San Francisco's business district.

Loved It -- but not cheap.

from bdubs9
Stayed in a Jr. Suite on the 15th floor. Had a beautiful room with a fantastic view. It was the perfect weekend getaway for my wife and me.

The extra charges can pile up quickly. For us = $15 internet, $52 valet parking, $12 movie, $30 breakfast. Of course we could've not gotten some of those things, but this was our weekend to splurge on ourselves.

Our room wasn't finished when we arrived (2hrs before check-in) and they called us on our cell phone to let us know our room was ready. They had taken our bags up to the room and everything was ready for us.

Wonderful

from md001
We loved this hotel. It's brand new (opened February 2008) and beautiful. We stayed in a Jr. Suite on the 26th floor with an amazing view of the city, Bay Bridge, and Bay. Service was friendly, and we got a package that included parking and breakfast especially for CA residents. Great bed, robes, bathtub, food, etc. Highly recommended. They also gave us champagne, candles, and rose petals on the bed since we'd mentioned it was our wedding anniversary!

In one word...Amazing!!

from annecharles
My husband and I celebrated our wedding anniversary the weekend of the 11th. I am very picky about hotels, usually enjoy Vegas style rooms and this far exceeded my expectations. The staff was wonderful. Didn't use the spa or pool area so can't comment on that. The room was on the 15th floor with an incredible city view. Had a huge suite. Next time, would stay on the other side of the building for a bay view and higher up. Clean, fresh, comfortable. Told them about our anniversary, had a bottle of champagne on ice and glasses waiting for us. Rose petals on bed at night. Huge bathroom with full wall of windows. Only downside, breakfast buffet is very limited. Good food but my hubby is very picky and the only main egg plate was a crab scrambled egg on a muffin. Also, very small area to eat. Walking distance to Union Square and cable cars (to get you to pier 39/fishermans warf). Parking is expensive but was able to park the car across the street for $50 for the whole weekend (didn't use car once). Didn't eat at restaurant. Actually, had dinner at great place called John's steakhouse. very quaint, busy, crowded (have to like that atmosphere) and fantastic steak and halibut. Will be staying here again, for sure!!

Give it time...!

from su2320
I stayed at this hotel for a long weekend with my boyfriend who often stays at IC hotels throughout the world. We were given a beautiful suite with access to the Club which provides breakfast and afternoon cocktails. Overall, it's a very nice modern hotel with well appointed rooms and incredible views (at least on the higher floors). The outside terraces are also a nice touch especially when the weather cooperates.

The location is central enough but as other reviewers have mentioned taxi drivers aren't necessarily aware of the location, which is a hassle not only getting to the hotel, but getting a cab out front as well. We experienced several issues during our stay:
lost room service order (they wrote down the wrong room #); a FedEx package was never brought up even though it was received 2 days prior; a call ahead for a taxi was never honored; and the Club repeatedly ran out of food/wine/clean plates, etc. I did use the I-spa for 2 separate treatments and they were both fantastic and without any issues.

I'm sure all of the problems here will be resolved once they work through all of the kinks. I would give it another try in a few months.

s changing

from bealocal
This trip was business for my husband, pleasure for me. I used to work at 3rd & Howard in a big red building, so coming back to the area was like coming home. This area of SOMA is changing drastically, and for the good. It's good to see some good neighbors arriving on the street.

Though I can't say the Intercontinental Building is a thriller on the outside, our room was great on the inside. The hotel lobby is nice and clean, though not really full of a lot of personality. The staff was still adjusting, but super nice and welcoming. The moment we walked in the room, 1903, I knew I was on vacation - it was perfect for what we were looking for.

Usually we like smaller boutique hotels, but the anonymity was nice on this trip. We loved the south and west facing views from our room, the floor to ceiling windows wrapped around the corner, and the sun streaming in during the late afternoon. At night we loved just coming in the room and leaving the lights off and seeing the life of the city. In the morning it was nice to drink coffee and watch people as they walked to work.

The bed was probably the most comfortable bed I have ever slept in, the pillows were great (no neck cramps!), the room was immaculately clean (it's brand new), it was quiet at night. I do have to say the last two nights someone was next door and I could hear them a little through the wall, but overall the hotel was very quiet (I think maybe in part because it wasn't full, but also because I think it is built well). It was great to have the park right by too - huge bonus!

The downsides were being right on 5th I would be a little guarded about walking around at night by myself as a woman. I've stayed in busier areas in SF before and felt fine coming home later at night as a single woman business traveller, but this area is still a little sketchy. Don't go past 5th, always stay to 4th and down. The internet was not free here - HUGE downer. It was $15/day. On the plus side you can check-in online for free in the business center. This hotel is definitely designed to bump up the business traveler's expense report. Beware room service and the automated fridge. It was nice there was a small "personal" area in the fridge so you can go to Whole Foods nearby and get yogurt and oj for the morning.

I had a great time here and would come back again if the price was right, just because I love SOMA.

Top Local Tips for San Francisco

Taxi rides The airport taxi driver tried to rip us off. They are supposed to charge an airport fee and put it on the meter then you can add the tip. We realized it and didn't give him a tip because he tried to overcharge us. Be aware of the general cost of taxis around the city and be prepared...also some of the taxis are disgusting on the inside so if you get one of those get out immediately and request another one.

"Muni" You can buy a 7 day passport (also 3-day and 1-day) for $24. That gives you unlimited rides on the cable cars, muni light rail and muni busses. "Muni" is the name of the city (municipal) bus system. It doesn't include the Bart regional light rail system. Cable cars of $5 one way and other muni busses are $1.50. There are lots of steep hills and the cable cars help you get up and down the hills. They can get very busy at the powel/market station where all the tourists stop. Just avoid this stop (you can catch it a couple of blocks up the hill when others get off).

Pay the extra charge and get yourself on the Club Floor Pay the extra charge for access to the "Club Floor" because it will pay off if you frequent the Club for food or drinks. The best "Club" I have seen in my many travels. Everything was lovely and fresh. It was like being at your own home, but better.

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Other names for InterContinental San Francisco Moscone Center Hotel

  • san francisco intercontinental
  • Address: 888 Howard Street - San Francisco - California - 94103 - United States
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