Historical Traveller Reviews of Intercontinental Mark Hopkins San Francisco Hotel
from A TripAdvisor Member
My stay at the Mark Hopkins Hotel was the perfect exclamation point to my San Francisco trip. Genuine, friendly, and impeccable service combined with a beautiful facility summarized my experience here. I had a club room on the 14th floor, which appeared new and was generously provided with cd and dvd players, designer toilettries, "comfortable" bed, and many other little things from toothbrush to umbrella, that really anticipated my every need. The view from my room was also nice. In response to complaints made towards the club access, it seemed to me that the hotel had worked the problems out, for the small extra I paid, was definitely worth it. The food at the lounge was very good, and nothing beats having the ability to check out late and having access to many personalized services. From the receptionist, to the housekeeper, to the driver of the house car, which I was offered to use on my way to the Caltrain station, all my interactions were provided with smile and welcoming response and action. Let me inform you however, that the location of the hotel, on top of a hill, can be challenging to some guests. Also, the hotel elevators were small and access to them can be time consuming during busy instances. These were minor problems however, for I will definitely come back to Mark Hopkins, on my return to this beautiful city.
I stayed 6 nights on the Club Floor Level, which was so unsatifactory that the Management credited me with one free night. The Club floor is poorly staffed and does not compare with other InterContinental properties. I have complained to InterContinental Head Office without getting any satisfaction. I would not stay there until something has been done to this very tired hotel.
Wonderful Elegant Hotel
from A TripAdvisor Member
I just completed a weekend stay at the Mark Hopkins. This hotel is a beautiful, classic and elegant architectural landmark. I booked online using a "weekend" package that included an upgrade to a mini-suite which turned out to be a gorgeous two room suite with separate living area with a sofa, upholstered chairs, a dining table with four chairs, a hallway with a beautiful bath off of it and a bedroom. It was like staying in an elegant tastefully decorated manor. The robes provided and the Penhaligon products in the bathroom were lovely. The room was clean clean clean, the furniture, upholstery, carpeting, and draperies were of the highest quality and like new. The front desk staff were extremely polite and helpful and granted our late check out request with a "my pleasure". The head of housekeeping was in the lobby one morning and personally came over to me to inquire about our stay. She was lovely and personable and gave me her business card should I "need anything". And no, I'm not a celebrity or weatlhy. To top it all off, our rate also included the breakfast buffet for two held in the Top of the Mark except on Sundays when it is held in the former "Peacock" room off of the lobby. The buffet was tasty, fresh and bountiful and even at $23 dollars if we had to pay for it, it was worth it considering it included all this, coffee and orange juice. After all folks, breakfast in a hotel in this city isn't going to be $5.95. I have stayed in many luxury hotels and this ranks right up there with the top five. What did I pay for all this luxury? $329 per night which isn't cheap by any means but it was well worth it!
no way again bad experience
from A TripAdvisor Member
We just returned froma four night stay at the mark. We were on the club level floor. First off the food in the room at the club was basically re used every day. Stale bread cheese that had hardend edges and it semed that the tables were left with dirty plates almost all day? All of the food at break fast and dinner looked recycled. The hotel was also in the middle of moving the club room to another floor yet they did not bothet to let anyone on the club floor know this so when we went in to select a movie we found a room that looked almost empty. We called down to see if we could still get a movie and we were told that the movies were in a locked cabinet so it would be impossible. For $429 a night they could have handled the move better in my opinion. The rooms themselves apeared nice and fresh UNTIL I opened the desk drawer which was filled with crumbs. Also the shower was was kind of nasty. Do not look under the beds if you have lost a slipper because there we found all sorts of dust balls and other asorted yucky stuff. My point??
This was too much money for these kinds of issues. Do not waste money on the club level..Also the folks at the front desk were a bit snooty.
Who am I ? (a mid 30s professional who vacationed with a mid 20s companion) The Mark Hopkins is understated, elegant and convenient. It is away from the noise and hassle of Union Square, but close enough to very easily walk there, to Chinatown, or to the Theater District/Tenderloin. I got the reservations on the web, and paid a small premium for an "upper room", which was remarkably spacious, quiet, and had a view of Union Square -- all at an incredible price. My only interaction with the staff was cordial and professional -- they are there (and smiling)when you want them and invisible when you do not. I have stayed at multiple hotels in San Francisco, from the Clift to the Hyatt, and the Mark Hopkins is superior to them all. Nice place!
Location Location Location
We just got back from a mini vaction to San Fran. We had a great time.
We spent a lot of time trying to decide which hotel to stay at and we made a great decision by staying here. It is in a perfect location, with great views. It is walking distance to chinatown, Beach Blanket Babylon (don't miss it), City Light Book store and other attractions.
It is also with 2 blocks of the famouse trolley cars which will take you down to the wharf, past lombard street, Gary Danko's restaurant (don't miss it), and downtown. the room we had was very nice and the hotel staff was very helpful and pleasant. We had breakfast which was very good, but a little pricey (Go to Dottie's also within walking distance, a great place for breakfast cheap and huge portions and homemade bread. Gets busy though.) So if you want a nice hotel I suggest the Mark Hopkins or the Fairmont which is right next door.
Loved the stay at the Mark
from A TripAdvisor Member
I chose the Mark Hopkins Inter-continental after researching various online sources, including reviews from trip advisor users and was very pleased by my decision. The hotel offered excellent service from the minute you arrive on their property. Everyone from the valet, doorman, front desk, housekeeping was friendly and courteous. The location can be a little noisy on a weekend night even if your staying on the upper floors. (You're in the middle of the City and some noise should be expected.) Be careful using their phones to make local calls, they charge a $1usd per call. I would stay and recommend a stay here to anyone.
Great experience - helpful staff!
We visited San Francisco for the first time this past October and were not disappointed with our stay at the Mark Hopkins. It is certainly a luxurious hotel - and a great location. The staff was very attentive and helpful -- the concierge even found us great restaurant reservations for a Friday night even though we only asked that morning.
If you don't mind spending the money it's a nice place. We used points for our stay so there was mininal cost, but otherwise would not likely spend the money.
Discriminatory service, shady billing practices
Decided to stay at Mark Hopkins after reading these reviews. My stay was quite disappointing. Convenient location and the rooms are nice in general. While the bell boys were great, the receptionist were less friendly. The minute you check in, the staff began to push you to spend more at the establishment. Concierge weren't helpful in helping me find directions to the places that I asked about. The hotel needs to do something about the restrooms. It's systemic across all Inter-continental chains in the US. You can always hear the other ppl flushing their toilets! Sound proofing needs much more work.
Nonetheless it is a gorgeous building. It's worth going there to pay a visit.
Great location, So-So service
The Mark Hopkins has one of the best locations of any hotel in SF, and the views can't be beat. However, the service (particularly the front desk) tends to be very snooty. We were refused a room above the 3rd floor because we had a "discounted rate" (exact quote, said in a very disparaging tone of voice). Also received a lot of exasperated sighs from the front desk as well as the concierge for no apparent reason.
Top Local Tips for San Francisco
Cable Cars are very handy and not at all expensive! Stand up if you can!
Make reservations if you want to eat a specific time. I don't think anyone in SF cooks for themselves.
Hire a bike and pedal over the Golden Gate into Sausalito a superb way to see the bay