Hotel Monaco

, San Francisco, United States
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Hotel Monaco

, San Francisco
4 star

Rooms: 201

501 Geary Street - San Francisco - California - 94102 - United States 415 292 0111
746 Traveller

Reviews - Hotel Monaco

Historical Traveller Reviews of Hotel Monaco

Would not recommend

from jzarate12
I heard nothing but great things about Hotel Monaco and the Kimpton Hotel chain from people I know. My husband and I decided to stay in the SF location for a birthday celebration, and we so disappointed we vowed never to go back. Our room was TINY for one thing, and the fixtures and bedding looked so worn it was pathetic. Our bedding had holes in it!
I've been told the bed are "heavenly" beds, but ours was anything but.
We had a breakfast package, where we were to received breakfast for free the next day. After waiting over 1.5 hours for our food, we called and were promptly told that some of the staff called in sick and that everyone was behind. No sorry, no nothing. Then, we we finally go our food, one meal was missing! One of the wonderful things about this hotel is giving their patrons bathrobes to wear while staying. Well, we were missing one. Not that I mind, but I didn't want to be accused of taking it and getting charged for it after we left.

Needless to say, I wouldn't never stay in this location again, and I wouldn't recommend it to anyone. However, based on the rave reviews of other locations, I would try other hotels in the chain.

Love this Hotel!!!

from A TripAdvisor Member
This is truly a hidden gem! I would recommend the Hotel Monaco to anyone who wants a unique lodging experience. The staff is welcoming, professional and friendly. The decor is warm and inviting - makes me want to lounge in the "living room" all day. Coffee, tea and cookies in the a.m. were complimentary. Not to mention, complimentary wine and cheese was served in the evening- what a great way to end a long day of sightseeing and shopping. Great location for shopping too! Definitely my hotel choice the next time I visit SF!

beautiful Hotel Monaco

from A TripAdvisor Member
my family and I found the Monaco to be a beautful Hotel with a helpfull and friendly staff, we were made to feel at home and enjoyed our stay and will bve back again! thank you, Anne Marie Monahan

Great Location!

from A TripAdvisor Member
Stayed at this hotel in December 2003. Suites were nice size, but a little worn. However, fantastic location...close to everything! Minutes away from theatre, Union Square, Bart and Cable Car. Easy walk to Museum of Modern Art. Restaurant on premises is excellent! Very popular so get a reservation! Will definitely stay here again!

I really, really wanted to like this hotel...but

from Travlnguru
I had been looking forward to my stay at the Monaco immensely .. I had read many positive things, liked the fact that it was "pet friendly" (although not bringing any pets myself) and seemed to have an eclectic atmosphere. I am a frequent business traveller and like trying different hotels. Ultimately, an uncaring attitude and lack of service led me to write this review.

First, the request for a quiet room with high speed internet was met. I did have to wait an hour or so for the room to be ready, (I arrived at 12 noon, so this is understandable)...I was offered a complimentary drink at the bar to pass some time, which I thought was quite nice.

Now, for the negatives: I did attend the wine hour my first night; which in addition to wine and snacks had a tarot card reader as well as a masseuse. I did patronize both of these people, who made it clear that there was a "suggested fee" associated with each of their respective services. I paid each what they asked for. Prior to retiring for the evening I requested a wake up call for the next never came.

The following night, I stopped in during the wine hour again. This time, there was a gentleman greeting guests, and pouring wine. He was making a point to tell the guests that the wine, snacks, tarot card reading and shoulder/neck massage were all "complimentary". I approached this gentleman when he was alone and told him my experiences the night before, of being told and in fact paying a fee for each. He apologized, said that a fee should not have been solicited, (but admitting that it had been a problem in the past) and that they should have only mentioned that gratuities are allowed, or have a "gratuity jar" in visibile view. He suggested I speak to managment, and gave me a name of an appropriate person.

The following morning (after receiving a wake up call, albeit 25 minutes late) I did make arrangements to meet the "director". When I reiterated my experience of being asked for money by both the tarot card reader and masseuse during the wine hour, this person got very defensive, stating that I must be mistaken, once again using the term that these are offered "complimentary", but gratuities are allowed. I explained that "complimentary" means free, and although a suggested gratuity is certainly acceptable, stating a fee for something that is supposed to be complementary is not. I was only looking for an apology, and a "we will certainly speak to these people"; and a thank you for letting management know that this has occurred. I got none of this; and was made to feel that I imagined the whole thing. I did also mention the wake up calls (one that never came, one that was late) and was told that sometimes "mistakes are made", but still, no "I'm sorry".
Incredible. My first and only stay at the Hotel Monaco, San Francisco.

Pet Allergies Beware

from A TripAdvisor Member
My husband and I visited San Francisco over the Christmas holidays and decided to stay in several Kimpton hotels during our stay. Our second stop was the Hotel Monaco for three nights. When we checked in we asked if any room upgrades were available, and for an additional $80 we could upgrade to a whirlpool suite. We choose to make the upgrade and checked into our suite. The hotel advertises free high-speed internet access, but our room on the 2nd floor had no connection. So after several calls to the front desk we were told the high-speed internet is only available on upper floors. So we asked to be moved so we could utilize our laptop. The suite we moved into had a pet odor was evident, and in my opinion was not really that clean, I saw a leftover dog chew bone unter the television cabinet. I remembered reading online that the hotel was "pet friendly" but we were not advised by a posted sign at the front desk or by the clerk that our room had been previously occupied by animals. I have allergies to pet hair and was advised all the rooms were "pet friendly" so moving rooms was not an option to get away from the pet hair. After two nights we decieded to cut our stay with the Hotel Monaco short and moved on to our next hotel. I would not recommend this hotel, and would not stay there again. I was very disappointed considering we had seen this hotel as one of the Top 100 hotels in the World Magazine.

t Ask for A nicer Place to Stay

from A TripAdvisor Member
This is a great place to stay in San Francisco. The rooms are small, but they are GORGEOUS and romantic. The staff is beyond helpful, the price is reasonable for a hotel of this level, it's a two minute walk away from union square -- a ten minute walk to nob hill, and the restuarants a serve delicious food.

I would stay here again any day. It's a fun atmosphere. These rooms are decorated unlike any other place you've ever seen, and this made our vacation to SF feel really special.

Love the Cookies! Tiny Rooms

from cchill
We stayed at the Hotel Monaco for 4 nights in October 2003. It was a very pleasant stay. The staff was great, remembering my name throughout my stay. The tiny boutique rooms are decorated very neatly. The bathrooms are oddly spacious. The afternoon cookies are scrumptious and the wine & cheese was very nice. Arrive early to the wine & cheese if you'd like a massage or tarot card reading. There was a waiting list.

My one complaint is that they didn't scale down the furniture for the size of our room. We had an extremely small room, maybe 4x5 walking area. And there was a huge desk (with no drawers), an enormous entertainment unit (with 2 drawers, 1 filled with things to buy), an enormous nightstand - with no drawers and a giant desk chair. It was totally impractical, for what I would guess is mostly a pleasure hotel, being in the Theater district. We actually had to move the furniture around to accomodate 2 suitcases and there was no place to put our unpacked clothing. We had to take turns packing and dressing.

Slips in Service

from CATrvl08
Friendly staff and attractive rooms. Service is lacking- waited 3 hours and bags were still not delivered, booked a package and items were not delivered. I also had to request the champagne that was to be delivered upon arrival. No turn down service. Too many slip-ups at this price. If you expect service, try another hotel there are PLENTY in SF.

ll probably go back

from A TripAdvisor Member
It was an above average room. The bed was very comfortable and Lots of pillows. I got in late and appreciated the 24 hour room service. The conceriege got me to a great Thai restaurant within walking distance, and had some good leads for certain specialty shops. Union Square is within walking distance. Wine tasting on weekday evenings was a comfortable atmosphere. The immediate neighborhood is a little iffy.
But it has character and I still enjoyed it more than a big chain. It only isn't a 5/5 because the room was a little cramped and I was on the outside wall and that meant enough street noise that I was awakened several times during the night. If I went again I'd try to request an 'inside hallway' room. Next time I go to SF I'll probably plan on going back but look around and compare and see if anything else seems as interesting.

Top Local Tips for San Francisco

Leave your shorts at home San Francisco weather is highly unpredictable at all times of the year. Dress like you are going to summertime Colorado not to the beach. Dress in layers, bring a jacket, and leave your shorts at home.

Westfield Mall nice food court in the basement of the Westfield Mall (on Market Street) by Bloomingdales.

Hotel Monaco Restaurant I recommended this cafe as a great place to get breakfast, whether you are staying there or not. It is well worth the visit. High ceilings, well-priced and elegant fixtures. Worth the trip.


Other names for Hotel Monaco

  • kimpton san francisco
  • hotel monaco san francisco
  • Address: 501 Geary Street - San Francisco - California - 94102 - United States
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