Hotel Metropolis

, San Francisco, United States
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Hotel Metropolis

, San Francisco
2 star

Rooms: 105

25 Mason Street - San Francisco - California - 94102 - United States Hotel Website | | 4157754600
310 Traveller

Reviews - Hotel Metropolis

Tenderloin does not refer to steak!
Submitted by: Siobhan Henry in 29/04/05
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Mature Couple
The price of this hotel seemed just too good to be true - and it was.I think for the budget conscious it is pretty good value, however, it is on the border of a pretty scary neighbourhood , especially at night where you are quite likely to get spat on by the locals walking by. Having said that, it is very handy for shopping at Union Square and you only have to cross the corner to feel as though you are out of "Bum-town". The rooms are pretty small and even having requested an off-street room as advised by other travellers, there was still a lot of street noise at night. The ice machine was also right outside our door and very noisy. The internet was inaccessible in the library due to someone spilling coffee on the keyboard ( the coffee was free in the library). The attached restaurant and bar served fabulous indian cuisine and good margharitas.

Historical Traveller Reviews of Hotel Metropolis

Guaranteed late arrival means guaranteed hassle

from A TripAdvisor Member
I stayed in this hotel on October 2, 2004. I had a guaranteed late arrival reservation, and I even called the hotel the morning of my visit to let them know that I would be arriving late. They said it was no problem. When I arrived, I was informed that they didn't have any rooms with two double beds left -- there was only one tiny room left with a queen bed. I was informed that my only other option would be to check into the Pickwick Hotel.
The clerk then proceeded to place a $300 hold on my credit card, which is excessive for a $79/night stay. I received no comps, discount, or compensation for my inconvenience. This hotel is in a very bad neighborhood, and there was a serious shooting inside the hotel in recent history. I heard gunshots outside on the last night of my stay.

Never checked in

from A TripAdvisor Member
We booked our Standard Queen room through Southwest Airlines Reservations. Upon arriving we went to our room to discover two double beds. After making the hike back down stairs we were told that there were no more queen rooms available. That's it. No negotiating, no discount, no apology or anything. Apparently a confirmation means nothing to this hotel. Even after I called a week prior to arrival to confirm the queen room. We were told that we would have to relocate three blocks away. We made the hike to arrive at the substitution and they had no idea we were coming so they had to call just to double check. I wouldn't recommend this hotel just based on the simple fact that if something goes wrong, they don't care.

Hugely Disappointing, nothing like their website!

from A TripAdvisor Member
Hmmmm....not quite Union Square, more homeless-ville. The lobby was funky, but the rooms were seriously disappointing, awful colours (cream and purple) and looked like any chain hotel room. Because it is an old hotel, there's no AC, the views are non-existent and as I say you walk out the door and are greeted by the homeless population of San Fran. They have a security man on the door in the evenings primarily for that reason. I had arranged for champagne and when we arrived it was NASTY sparkling white. Don't arrange for hotel to park your car for $29, much better to negotiate a deal in the lot yourself (we got a deal of $20). Staff are polite and the library area is nice. I would however recommend staying somewhere around the Union St shopping area (union and Steiner) or even Fishermans Wharf.

Turning into a Tradition For Us

from A TripAdvisor Member
This is the 4th year in a row we stayed at the Metropolis. Service is always fast and courtious. We will definitely make it 5 years in a row. Thanks!

not satsified

from A TripAdvisor Member
I was drawn to Metropolis because they allow dogs to stay in the hotel. Upon my arrival I was impressed by the decor of the reception area however as soon as I got to the 4th floor where they had stuck us, I noticed some sort of paper taped to the carpet as one would usually see in any construction area. The room was nice, and the bed was huge and decor stylish. My friend and I left that night and didn't return until 3am. At 8 am we hear construction noises blaring from the room adjacent to us, it was horribile and when we called the front desk all they could do was suggest that we move to a different room. You can't unring a bell. We also had to hurry and shower since they also informed us upon out arrival and not when I made the reservation that the water would be shut off from 10am to 12 pm. No discount was every mentioned or offered for this inconvenience. It sucked, the neighborhood was bad and we will never stay there again.

Great modern design, a real bargain

from Traveller014
Personality Hotels has done a great job in renovating this place. You get a hip and trendy hotel with a lot of details to small things (the zen room, the rooftop, the different approach to the guest comment form, not to forget high speed internet and free coffee in the morning). It is a great value for the money (I have not stayed in many hotels in SFO for 85 and got a very clean and nice bathroom, incl. bodylotion) for the leisure and business traveller alike. I can only recommend this hotel.

t Hesitate to Return

from A TripAdvisor Member
Reservations were made via call to Personalities Hotels- all went off without a hitch. $85 + parking was better than I was expecting. Directions from the hotel website were right on, check-in was completed in 30 seconds for a weekend stay. For those concerned about the neighborhood- it's SF, get over panhandlers. Why pay more to be a block closer to Union Square? I wouldn't! Our corner room doubled as a fire escape, which allowed opening the window for fresh air. We were on 8th floor, so very little street noise- asked to be away from kids! The room itself was small, but no smaller than other large city hotels- if you want room to walk, I'd suggest taking the "F" down to Ferry Plaza. If ever I returm. I'll certainly check rates at this and other hotels under same ownership. If I was expecting the Hyatt, I'd have been disappointed, but, for someone who travels extensively for work, this beats many chains hands-down!

Cheap and Funky!

from A TripAdvisor Member
Just stayed at the Metropolis for 6 nights. As I was on a budget and this was my 4th visit to San Francisco, I needed to stay somewhere central and cheap.
The Metropolis is 30 seconds walk to the bus/underground and 2 minutes to the famous cable cars. The drawback is that it is on the fringe of the Tenderloin (sfo's answer to skid row). The homeless situation is just getting worse in that city! But as long as you turn left when you go out the door, you are perfectly safe and very central.
The rooms are small but not pokie and the decor is funky. Little extras such as a small gym, free coffe/wine in the evening, library and a tranquility room make this hotel an oasis in this dirty part of town. The staff are very helpful and mindful of your needs and concerns.
All in all, if you are on a budget (about $90 a night)but want somewhere you can relax and feel a bit pampered, I recommend this one!

Are we staying at the same place?

from A TripAdvisor Member
I'm not sure that we have been all staying at the same place. We actually had a great time there. It certainly is not a 5 star, but rooms were clean and comfortable. Reception was friendly. And the neighbourhood was really quite fine! We walked home every night without the least discomfort - yes there is a semi-bad neighbourhood in one direction, but there is no need to go there, and the other way is the main tourist area. The fact that the Radisson and Hilton are only one block away should indicate that there is no problem with the neighbourhood. Yes, you can get better value for money in other cities, but San Francisco is very expensive, and considering that other people in our group were paying double for marginally better rooms, we seem to have done very well. I'd stay again.

The worst place I have ever stayed at

from A TripAdvisor Member
It started out just fine. We were greeted by a nice receptionist who gave us early check in. What we were not told was that there were renovations taking place only two floors above us and that the noise level was horrendous. We also did not see the sign warning us about "hazardous chemicals which may be harmful to your health and may cause birth defects during pregnancy" until after we checked in. When we inquired about this at the front desk, the another receptionist told us her knew nothing of it. Also, the area is nasty and unsafe. The sink was clogged and a plumber was called. The water turned freezing cold when my husband was taking a hot shower. Now, even though I didn't expect much from a 2 star hotel, I didn't expect to be challenged by the assistant manager, when my issues were raised. The assistant manager challenged that the noise should not have been loud enough to be considered disruptive. He said he could not credit me back any money for my stay, but said he would have the general manager contact me. It's now been 5 days since I checked out and I have not heard from the general manager. The assistant manager had the nerve to offer me a third night for free after a paid two day stay. What makes him think I want to stay there again? Don't stay here. You'll regret it and possibly bear green 3 headed babies. Beware!

Top Local Tips for San Francisco

SFO to this hotel is easy on BART Save dollars on cab fare. Take Bart from the airport to the Powell Street station. This hotel is only a few minutes walk from here.

GO to the Asian Art Museum GO to the Asian Art Museum. I really like Museums but the Asian is a real gem. Beatufull collection Incredible signs explaining Asian history - it is not to be missed (pretty conevinient to torist SF - just a bit down Market St.)

daypass A 1-, 2-3- or evern more daypass from MUNI communications allows you taking street cars, cable cars, busses around the city, and it's cheap.


Other names for Hotel Metropolis

  • metropolis san francisco
  • metropolis hotel san francisco
  • Address: 25 Mason Street - San Francisco - California - 94102 - United States
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