Holiday Inn San Francisco Golden Gateway Hotel

, San Francisco, United States
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Holiday Inn San Francisco Golden Gateway Hotel

3 star

Rooms: 499

1500 Van Ness Avenue - San Francisco - California - 94109 - United States Hotel Website | | 415 4414000
487 Traveller

Reviews - Holiday Inn San Francisco Golden Gateway Hotel

Bad location, Poor service
Submitted by: Emma Harvey in 14/10/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Honeymooners
We stayed at this hotel in May this year after getting married in Hawaii. The hotel itself wasn't too bad - the rooms were a good size and were clean and comfortable. the problems started after we took a left turn out of the hotel and after a brief walk we ended up in some sort of gang land (the area changed in approx 5 mins from being quiet to being covered with prostitutes, heroin addicts (believe me I was shown needle scars) and gangs appeared on street corners. we have never felt as intimidated in our entire lives. We are not naive and are relatively street wise but this area was not suitable for holiday makers - particularly honeymooners! I arrived back at the hotel room a short while later, took a deep breath and cried by eyes out. We agreed from then on we would not take a left from the hotel and would travel only in taxis. We were talking to some local girls one night and we explained what happened...they told us never to walk through those parts again because to them the area was known as Tenderloin. 2 days later my new Mother in law and father in law joined us (who had also travelled to our wedding in Hawaii). Knowing they would be arriving late, we left a message with the reception staff asking that they take a taxi and meet us at Fisherman's Wharf (we were worried they would walk through Tenderloin). The hotel didn't pass on this message and they did go for a walk shortly after they arrived. They too ended up in this dodgy area and were just as intimidated as we had been. Would not recommend this hotel to anyone. If you want to stay at a holiday inn - I'd recommend the one at Fisherman's wharf although I heard someone complain about that because of the bar "Martini's" opposite which stayed open quite late and was a little noisy. Sorry to be so negative.

Historical Traveller Reviews of Holiday Inn San Francisco Golden Gateway Hotel

great view, ugly room

from A TripAdvisor Member
This hotel needs refurbishing. The rooms are dim in decor and lack even a hint of luxury. The front desk staff are charming. The neighborhood is fair to poor and not charming at all. The walkways from garage to elevators smell of urine. The room service was unapologetically late. We waited one hour for an order of beverages. The restaurant staff lack enthusiasm. The conference facilities are mediocre. The parking is outrageously expensive.

The view in our room was outstanding. There was no discernable noise and we would have slept well had it not been for poor quality mattress and bedding.

A Gem of a Hotel

from A TripAdvisor Member
I was attending a conference in San Francisco and booked here just to be at the conference hotel. My expecations were low, but I was really pleasantly surprised! The hotel is in a great location, right in the center of everywhere you might want to be. There's a cable car stop right behind the hotel, and you can buy transit passes in the hotel gift shop. Within 1 block is a Bank of America, Well Fargo Bank, and a Walgreen's drug store - everyone always forgets cash and some sundry.

For $10 extra we upgraded to a "superior view" room, and man did it have it! It was a corner room with huge windows on both corner walls. One had a spectatular view of the Bay and the other looked out over the Presidio. We didn't spend a lot of time in the room, but it was quite comfortable with a nice sized bathroom. The room was clean and the bed was comfortable. There wasn't a closet - it had a small wardrobe instead - but there was enough space to hang all our items. There was a coffemaker, iron and ironing board in the room, and the hotel has wireless internet so bring your wireless card, or you can get one at the front desk. The staff were all very friendly and helpful. The Housekeepers always made a point to wish us good morning or good afternoon. The only thing I might complain about was that pillows were pretty flat, but other pillows were available and I never took the time to call housekeeping for different ones.

We didn't try any of the hotel resturants because there was so much great food in SF. Just 4 safe blocks away was Maharani where we had a fabulous Indian meal. A $7 cab ride away on Union St. is Night Monkey, tiny and upscale, were we had a perfect dinner with friends.

Overall, this hotel is a gem for the price! I would definately stay there again.

d Do It Again.

from digitalq
We had an enjoyable time at this hotel. We really didn't use it much more than to sleep, but it came through in other areas as well. Checkin, checkout was reasonable. The front desk was available and willing to help. Parking cost about $28/night but it was convenient, safe, and the costs were expected. There's a starbucks right on the corner about 20 feet from the hotel entrance..that was convenient. I felt like we were in a convenient location, but we had rented a car so just about everything was within a few minutes. It felt safe outside the hotel, but we didn't walk too far. There is a Fedex/Kinkos about 5 blocks down the road which I used one night. The room was small, but that was expected. Everything was clean and the cleaning service was on top of things. When I book on priceline some of the hotels treat us like 2nd class citizens, but this hotel did not (at least the person who checked us in did not, but many work at the front desk). I don't see why people complain about the elevator authentication system, it's easy, works great, and it made me feel safe. We had a great time in the city and I believe our stay at this hotel added to that. I would book it again.

Good Value

from tennismad
Value for money this was excellent but then we had friends who lived just across the street so it was ideal for us. The room was a corner room, as we were entitled to an upgrade as we use Intercontinental Hotels a great deal. However the room was not that large but did have a desk and free internet access. Rooms were clean and the view from the 19th floor was great. Staff at the front desk were helpful and friendly and also in the shop. No comment on the restaurant as we did not use it. You need to use your key to get access to the lifts which is a good safety feature. It is a good walk to Union Square but you can get the bus very easily. Not far to other sites either. On the whole I would recommend this hotel as good value for money.

Great location...Serves the prupose...Wireless Internet

from A TripAdvisor Member
I stay here on business once a is in a great central location, right on the main bus line on Van Ness..easy access to the Cable Car and Fishermans Wharf...if you come to the City from the airport on BART, get off at the Powell Street station and catch a cab by one of the nearby hotels, this is one station past Civic Center, but on a better part of Market street...The food in the main restaurant-bar is very good and well presented,a bit overpriced though...I would suggest going to one of the other 1000's of restaurant in the City...the beds are a bit uncomfortable, but the staff is always very attentive...enjoy !

s worth

from Italtraveler
I stayed for 4 nights in a room on the 21st floor with a wonderful view. The hotel is in a strategic place to visit downtown in all directions: for an example the bus stop to Fisherman's Wharf is very close and for only $ 7.00 you can go there by taxi (really you don't need a car). The bus stop to Civic Center is behind the hotel.
The room was cleaned and towels replaced.

Good location, but beware of some street people at night

from A TripAdvisor Member
I enjoyed my visit to San Francisco in November 2004 immensely. The fact that Holiday Inn San Francisco Golden Gateway is so close to the fisherman's wharf and all other major locations, is definitely one of the reasons. It's close to the union square, city centre, the piers, and so many different things. I could travel easily to any major location by local public transportatioin. By buying a citypass, I am able to travel anywhere I want to for seven days.
The hotel is secure though, it requires your room key to get up the elevator. Although my family said that they do not get screened at all when they phone me, I do not see it as a minus. I think that it's a small oversight, and I did not receive any weird phone calls. When I left, they waive a small phone charge I accidentally dialed for me, which I thought was definitely a nice gesture. (Some hotels do ask you to pay for a few cents, I know because I have been asked to do that!)
On average, I would say that this hotel is great for travelers who want to go around and see different places in the city. It's convenient, and that's what counts for me. I would not suggest walking alone on the streets there at night for girls though. There seems to be quite some number of street people. Just do your traveling during the day, and if you do need to return late, get a companion to walk with you.
Also, there are some convenience stores at the back, and a walgreen nearby as well.


from vegaslover73
We just returned from a one night – New Year’s Eve – stay at the Holiday Inn Golden Gateway on Van Ness in San Francisco. I got it on Hotwire for $70 – no luck on Priceline for less.

This is a solid 2.5* property. The room was clean and quiet, but the ice maker was broken and the bathroom sink didn’t drain well. These are the little issues that one is more likely to experience at a Holiday Inn. Front desk staff was slow. Elevators had key-card entry, which was a nice safety feature. The area around the hotel is sketchy at best, but that is SF for ‘ya.

Self-parking is convenient and a bargain at $29/night compared to the high parking fees at Union Sq. hotels. Ingress and egress is also convenient via Van Ness. I would stay here again, but certainly for no more that $45 on a normal night – it was ok for $70 on New Year’s Eve considering that the hotel appeared to be sold out.

Absolutely fabulous

from A TripAdvisor Member
Myself, hubby and little girl (1 and a half years) stayed here on a few occasions during the month on September '04. We travelled around California a bit during the month but were delighted to return to this hotel. It felt like coming home. All Staff were very friendly (especially Rose and Trevor at Breakfast) and always spoke to us at both Breakfast and dinner. The food was fab. From the breakfast to the dinner. Rooms were spotless and comfy. Always clean towels.

I can't say anything bad about this hotel or staff. Top marks.

Well placed hotel

from roomfinder
We stayed for 3 nights from 18th Sep. We got a room on the 22nd floor which had amazing views. The concierge was helpful and was able to answer all our questions - when we asked where the nearest church was, he was able to give us the mass timings aswell!
The hotel is 2mins from the California St cable car and the bus to Fisherman's Wharf stops right outside the hotel.
The rooms were always cleaned, towels replaced.
They allowed us to check-out late till 2pm which was helpful since we had an evening flight. Luggage was kept in the lobby.

I didn't have breakfast here so can't comment on that.

The only funny thing is that the lady at reception wasn't keen on adding my "Priority points" because she said I got a discount from the published rate! Anyway I got Holiday INN to add it for me.

Top Local Tips for San Francisco

Budget Rental Car, The Embarcadero Centre, San Fransisco We used this rental car agent to hire a car so we could travel down the cost and get out of the city. The staff were polite and helpful and the charge for the retail, all inclusive and very reasonable. The vehicle was brand new and had only done 9 miles when we picked it up. I would highly recommend using this company and this branch.

Buses You can get a bus pass in the gift shop. Be prepared to see the REAL life of San Fransico, but it is a great way to get around....and very thrifty.

Getting to and from the airport A shuttle van from the airport to your hotel is better value than a taxi for one or two people. It costs around $15 each. The return journey is slightly cheaper at $12 (and you'll find discount vouchers in a number of the tourist brochures, bringing it down to $11). You can book and pre-pay for your shuttle at the Holiday Inn. If there are three or four of you, a taxi may be cheaper.


Other names for Holiday Inn San Francisco Golden Gateway Hotel

  • san francisco holiday inn
  • holiday inn san francisco
  • holiday inn golden gateway
  • Address: 1500 Van Ness Avenue - San Francisco - California - 94109 - United States
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