Historical Traveller Reviews of Hilton San Francisco Hotel
Me and my wife with 2 little boys staied at Hiltion for a weekend. First time doing my bid on priceline, on the memorial day weekend. To my suprise i got Hiltion for $80. The wait at the check in was long due to it was Saturday around 4PM, but it went quick. In saying that when i went up to Maria, she was very helpful and pleasant, with me not saying anything she up graded me to a JR suite, from standard. I was very thankfully to her about that due to a standard room would be kind of small with 2 little ones running around. The room was on the 18th floor or tower 2. The room and the bathroom were very pleasant and clean. i was affarid of even going to the hotel after reading some of the reviews on here. It was nice about people saying to park cross the street. it was $28 a day, rather than $41. The bar on the lobby floor is very nice and happining places. There are good placeses down the road to eat and walked around at night with 2 little boy without any probelms. Overall this trip and the hotel stay was very nice and thanks to Maria at hilton check in, it was the best trip to San Fran. I will stay at Hilton SF again without any hesitation. Thank you Maria and thank you priceline. Raj
Nice Hotel - just a little more effort, and it would be a GREAT hotel!
My husband was attending a conference in San Francisco, and I had some vacation time, so
we ended up at the Hilton, as it is within walking distance of the Convention Center. We arrived a couple days early, and stayed for a week. We were able to check in early (before noon) with no problems, as we arrived from the East Coast on an early flight. The room was not very large, but the bed was extremely comfortable, which was very welcome after long days of sight-seeing. I have to agree with other posters - try to get a room on a higher floor, away from the street. We were on the 8th floor in tower 2 - the noise from loading docks and from the street in general carried quite well unfortunately. Housekeeping neglected to clean our room after our second night, as we got a late start that morning. A call to the front desk was required to rectify the situation. After that there were no problems. The restaurants, while pricey, are not out of line with many other establishments in San Francisco, a city not usually known as a budget destination. The view from the restaurant at the top of the hotel on a clear evening was great! The location is just a couple of blocks from Union Square, and is close to shopping, public transportation, and restaurants. I would stay here again, although next time I'm in town, I'll probably stay at a smaller hotel, as this hotel, while nice, tends to be impersonal.
Very Good Hotel
Firstly, can I please ask has anyone out there ever managed to actually beat one of those 'best rates gauranteed or your money back' claims?? I did actually manage to find a slightly better quote, but the great Hilton empire were having none of it. As it was on the UK Airmiles website I found it on, they said that you could not pay by cash, which you could, and then you could not select the type of room, which again you could! I did send them a detailed letter, but sadly I have received no reply.
The Hotel itself is very good. The location is spot on - yes if you turn left you head towards the Tenderloin district, which is not the best, but if you turn right, it is 2/3 blocks to Union Square. I also think the lobby is one of the best in town - certainly much brighter than the Westin and there is free Wi-Fi there!
Yes, the Pool is in a courtyard on the 16th floor - not particularly attractive, but we did not have time to swim anyway.
Goldcard members seem to get a free breakfast.
Our room was clean and comfortable - no problems, even though I think it was in the old tower - apparently the newer tower is the best.
The Car Rental agencies are directly opposite - especially Dollar - very convenient if you want to pick up a car the day after your long flight from Europe.
The sports bar cafe was a bit more expensive than a couple of bars down the road.
Overall a very good hotel, and we did not have any problems at all.
We had a terrible stay at this hilton. This is the worse hilton I have ever stayed at. My bigest complaint is how noisy the rooms where. You could hear everything, and I mean everything, that people said out in the hallway. It was exceptionally bad during our stay due to a large group of high school students staying there as well. We called security at 2:30 in the morning and they did nothing to make them quit running up and down the hallways at that time of night, yelling and so forth.
The room was clean but had a toleit that needed fixing and looked like it was on its last leg and one of the lamps didn't work.
The bed was so so, not what you would expect from a 4 star hotel.
The one good commit that I have is that the front desk service was great.
t find a better bed!
We stayed here for a couple of nights after a 14 hour flight from Sydney & were glad we did. Other than a less than helpful bellman, we found the staff great. The room was spotless & very comfortable. We had 2 adults & 2 children staying in the room & had to keep asking for an extra glass or extra towel. The TV remote wasn't working properly but it was fixed quickly by a friendly maintenance worker.
My daughter and I enjoyed this hotel immensely!
from A TripAdvisor Member
My daughter and I had a very pleasant stay in the Hilton Tower #2. The hotel was very close to Union Square and all transportation including cable cars, buses, Muni and BART. Our room was extremely clean and comfortable. We had a very rainy week and it was very comforting to come back to the hotel and its lovely lobby and restaurants. We would definitely stay here again.
Excellent central location
We only stayed at the Hilton for one night before we left for England and we had a standard room, but it had everything we needed. There were 4 of us in a room with 2 double beds,the room was small, but very clean, well decorated and had a lovely bathroom. The beds were extremely comfortable! Good location for downtown and easy access for all other tourist attractions. Good limo service to the airport and reasonably priced (same price as a taxi.) Ate evening meal at 'Daily Grill' in Geary Street (just around the corner) and it was absolutely lovely and very reasonably priced especially considering the location.
Great Service As Always
I go to San Francisco on business about 4x per year and typically stay at this Hilton because I am Hilton Diamond and it is central to my business needs. This time I brought the wife and two pre-teen boys for a west coast swing. I was using Hilton points for two rooms and was not expecting much. When we arrived we learned that the rooms were not adjoining. After about 10 minutes with Mark, the very helpful front desk agent, we had adjoining rooms on the 29th floor with full access to the Executive Lounge. The EL is an oasis on the 44th floor with a great view of the financial district. In the evening a great managers reception and in the morning a better than average continetal breakfast. During breakfast one of the servers gave my boys a chocolate sundae...odd but really demonstrates the can do attitude. Had snacks in the bar for the NCAA finals and the service was top notch. Ask for a room in Tower 1 and away from the elevators.
Great View and good location
from Dallas Traveling Banker
Diamond VIP Hilton here, all "Executive Level" rooms are only in Tower I, the older tower. There are some larger rooms in Tower II, but you would have to go over to Tower I to use the HHonors Lounge. Nice enough room, not large though. The view from my 37th floor is GREAT and even better at the HHonors Lounge. Breakfast and 5p-7p snacks are better than any other Hiltons I have been at. This place is huge, takes up the entire city block. Valet and self parking is the same cost, $40 with tax. Gold and Diamond members get to use the Spa/Gym for free, very nice work out area for a hotel. Short walk to Union Square, Powell Muni stop and Streetcars. Overall very pleased due to view and location. Room is not the largest I've seen, to be expected for SF but it it is clean and comfortable. The Hilton web site still list HBO but No HBO at this property.
d Look Elsewhere
When I think of "Hilton," I think of a nice hotel--clean, upscale, great entryway, marble, great service, better quality food, rooms that come with extras. Well you won't find most of that here. I asked for a room in Tower 2 as I had heard that the rooms in Tower 3 were small. Our room was okay, nothing to write home about or even email home about, clean unless you look under or behind the bed. Two beds, comfortable, small bathroom, very plain, the loudest hairdryer I've ever encountered in my life (and perhaps the cheapest--I'm thinking a local dollar store had a sale . . . ). The sink counter must have been no higher than 36 inches . . . One small tabletop mirror for putting on makeup, which, if you wanted to use, you'd have to either hold in one hand while standing to apply makeup, or sit on toilet and hold. Even though I didn't use their parking facillities it's over 40 dollars a night (there is a garage across the street that advertised 28 dollars a night). Expect to pay by the minute to use their business center (Holiday Inn provides free internet access on their computers . . ., but then they also provide a free continental breakfast and nightly cookies). Hot water, heat and access to the pool are the only things free here. Want to exercise? Pay more. I'd say that unless you can find a room here for under 100 dollars a night you might as well look elsewhere. I think they need to start competing with the mid-priced hotels who offer a lot more for your money. By the way, this hotel is on the border of Union Square and the Tenderloin--sort of a transitional area. You'll need to walk at least four blocks to get to Market Street to shop or use the public transit. Macy's is very close, if that is of interest to you. If you're a tourist trying to check out all the tourist type attractions in SF I'd suggest staying near Fisherman's Wharf instead. Union Square is really only close to high end shopping (although there is a Ross Dress-for-Less within walking distance) and a few art galleries.
Top Local Tips for San Francisco
Take a Town Car
for only a few dollars more, you can take a clean Town Car over a Taxi to the airport or running around town.
Hire a car to the airport
Taxi for four to the airport is $55. We hired a car for $40 plus tip -- more comfortable than a cab. Ask the bellman
Good, cheap comedy shows just 2 blocks away
There's a big club nearby called Ruby Skye. It's a big attraction for club-goers in the city, but there's something 7 floors above it that not everyone knows about. It's call the San Francisco Comedy College, at 414 Mason St. You'd think that people who need lessons to be funny wouldn't put on much of a show, but think again. The good comedians here are really good. The Friday night show, called Scantily Clad Comedy (which doesn't actually involve scantily clad people) is only $7 ($5 if you mention TripAdvisor or funcheap.com) and features comedians that people pay way more to see at major clubs in the city. It's BYOB, so it's an amazing way to start a Friday night... cheap drinks, cheap admission, and excellent comics. For more info, see clubhousecomedy.com. Also look them up on Yelp