Fairmont San Francisco Hotel

, San Francisco, United States
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Fairmont San Francisco Hotel

4 star

Rooms: 591

950 Mason Street - San Francisco - California - 94108 - United States Hotel Website | | 415 772 5000
1014 Traveller

Reviews - Fairmont San Francisco Hotel

Historical Traveller Reviews of Fairmont San Francisco Hotel

What a disappointment

from A TripAdvisor Member
I typically stay at the Four Seasons on Market, but wanted to enjoy this hotel with my teenaged daughter over the holidays. I had made reservations well in advance and of course guarenteed them with a credit card. When I arrived at the hotel there were an insufficient amount of people working the desk in order to process all arrivals so after a long wait I was told by the desk clerk that they had overbooked and the only room that was available was very small. The manager was called over and he was of no help whatsoever, no overture was made to soften the situation or assistance in finding a room at another hotel and I was left standing with both clerk and manager looking at me blankly. Apparently, a guarenteed reservation means nothing here. Next time I'll forego the nice holiday decorations at this hotel and opt for service and style at the Four Seasons.

Pricey, but Classy

from A TripAdvisor Member
We had a wonderful time in San Francisco in early September, and stayed at the Fairmont. I was impressed by the elegance of the hotel, and its history. I was distinctly unimpressed by some of the prices.

The Pluses:

- When we arrived, the concierge warned us that as we had booked through Expedia, we might be underwhelmed by our room, which did not have an exterior view and might be "claustrophobic". How anyone could be claustrophobic in the huge room we had amazes me. There was a large walk-in wardrobe, well-appointed bathroom and spacious bedroom. While we did not have a view of the street, we did have a view of the internal courtyard, which was perfectly satisfactory.

- On one night, we ordered room service, and had a superb meal. While the extras mounted up (19% service plus a $3.50 per person delivery charge!), the food was delicious and very nicely presented.

- The location is great. It is at the top of Nob Hill, situated close to Chinatown and the cable car. We walked to Fisherman's wharf in about ten minutes. The walk back up again took significantly longer, as Nob Hill is exceptionally steep. The Fairmont is close enough to all of the tourist sites, and I would certainly stay here again.

- The decor and grandeur of the hotel is unsurpassable.

- You can get a free newspaper on request (national or local).

The minuses:

- When we arrived, we had to wait for ten minutes before we were able to park our car. There was a wedding going on, and hotel guests were definitely a lower priority than wedding guests.

- Further proof of functions being prioritised was a very noisy post-wedding disco which started at about 5pm on a Saturday and ended late at night. I wouldn't have objected, but the room in which it was held was next to the Laurel Court Bar and Restaurant. No-one would have wanted to eat or drink there with the noise that the disco generated.

- Parking is charged at an extortionate $41.00 per night plus tax. If you can avoid bringing a car, do - you don't need one in San Francisco.

- Don't eat at the Tonga Rooms, which is situated on the lower floor of the hotel. The food was appalling. My fish had clearly been frozen, did not taste good, and was very expensive. We shared an appetizer, had one cocktail each and a main course each, and our bill came to $100.00, which was unjustifiably expensive. It is worth having a drink there - they make good cocktails and the decor is certainly worth seeing. It is almost Disney-like with a band floating on a boat in the middle of a lake (the old swimming pool) and mock hurricanes with thunder and rain (don't worry - it only lands in the swimming pool)

- I would rather that the hotel had kept the swimming pool than created the Tonga Rooms back in the 1930s. There is a charge for using the leisure club (which doesn't have a pool) unless you are members of the Fairmont's President's Club.

Overall impression:

I would stay here again, preferably without a car. I would avoid the Tonga Rooms like the plague, and would stay midweek if possible. I would certainly recommend the hotel to others.

Fairmont San Francisco Highly Recommended

from tttong
The Fairmont is the hotel to stay in when visiting San Francisco. It's heritage is remarkable. It's Bay Suite stunning.

Myself and my wife enjoyed a very romantic July long weekend. The view from our 23rd floor one bedroom bay view suite was incredible.

The Sunday Brunch was excellent. We are more the brunch goers than say high tea in the afternoon. For about the same price, we would definitely recommend the brunch.

We loved the location near Chinatown which is of course the largest Chinatown in North America. All they are lacking in this hotel is a pool. Their old pool (referred to as the plunge) was renovated into their current Tonga room.

We will definitely stay at the Fairmont San Francisco next time out.

My Fairmont Experience

from TiffanyHonestandFair
I am surprised by all the negative reviews. Personally I think people need to go and form their own opinion. We all know someone who loves to complain no matter what (which is what I think some of these negative reviewers have done).

I stayed at the Fairmont a few years ago for my Birthday and had a FABULOUS time. I was fortunate enough to get a room w/ a 180 degree view of the city which was worth the price of the room all by itself. I will grant that it has been about four years since I have stayed there, but I seriously doubt that the rooms have gotten "dirty," as one reviewer put, in that amount of time. The entire hotel is nicely decorated, the room I got was much larger then I was expecting, and the service was impecable.

I have NEVER in my life had a complaint about something and had anyone "ignore me," but perhaps I have more resonable expectations as to how to resolve the issue. I will grant I have a tendancy to acknowledge that everyone is human and I will let some things slide, but for those negative reviewers enjoy life and don't let every little thing get to you!!!

very over-rated

from A TripAdvisor Member
We stayed here on August 20 and 21, 2004 for our wedding anniversary. Our room was a bit shabby and smelled like cigarettes, although we were told it was a no-smoking room. The walls are thin and we could hear someone coughing most of the night next door. The other room next to ours had some children who yelled and cried and slammed the door. The doors are heavy wood and we could hear them slamming into the wee hours up and down our hallway. No newspaper, no coffe pot in room, no place to eat close by on Nob Hill except Chinatown. No coffee available in lobby except in dining room at $4.50 a cup. Breakfast costs $65.00. Next time we will stay closer to Union Square area where transportation is better and there are more food choices. This not an ideal location for children or anybody interested in tourist's attractions.

Elegance, Incredible Staff

from A TripAdvisor Member
Pure elegance is the best way to describe this hotel. The staff was outstanding and really made the trip better than it already was. The rooms are a little older, the furniture was pretty old, but the room was still very nice and our room was very clean. The bathrooms were also newly updated (And I am REALLY picky!) If you are looking for a new, contemporary hotel do not stay here.

We had a room in the older building and we overlooked the courtyard and downtown it was great! The hotel itself is just a very romantic place to stay.

The extras there are very expensive, $40 for parking, $30 for breakfast, etc... The location is perfect and you can walk to everything, although you may want to take a cab or the cable car back up to the hotel.

If you are looking for a neat, clean old hotel to stay in for a romantic weekend this hotel is perfect.

Dust and more Dust

from A TripAdvisor Member
When we walked into our room the surfaces of the furniture appeared gray from all the dust. We complained and they said they could not offer a different room because they were sold out. We had to step out to have someone clean the room and when we returned several hours later, I could still write my name in the dust. We wiped up the dust with a washcloth and took filthy rag to the manager on duty. We were told our standards of cleanliness were extreme but they went ahead and upgraded us to a Tower room anyway. The Tower was nicer but there was still plenty of dust.

AAA should definitely reevaluate the Fairmont's rating.

A romantic hotel

from miechaela
The hotel has such a romantic feel to it, it made our anniversary a weekend to remember. The hotel lobby is so beautiful and historic you feel luck to be there. The room was really nice and the views were break taking. On our anniversary They had chocolate covered strawberries and a bottle of wine waiting for us in our room. They have cool restaurants and right across the street is the Top of the Mark Bar that has amazing drinks and views. This is the best hotel in SF.

Very Elegant

from danielle_7
Stayed at the Fairmont last week. The Lobby is beautiful and spacious with a nice large staircase. The room was elegant and romantic and great for couples. The bathroom was large and made getting ready very easy.
The bar downstairs was cool and different with live entertainment.
I would stay their again on my next trip to San Francisco.

An excellent stay

from A TripAdvisor Member
Visited San Francisco from February 6th to 9th and stayed at The Fairmont. Though the room didn't have much of a view (overlooked the interior courtyard), my stay was great. Professional and friendly service starting at the front door, to the front desk and the gift shop. The room was well-appointed, very clean and relatively spacious. The bathroom was nice and the added touch of the scale was great as I was able to see how much weight I lost from walking San Francisco's famous hills!! Location on top of Nob Hill is quiet and all three cable car lines run by the hotel. Was able to book for $109 per night with the 3rd night free.

The only minor concerns that I had included the $39 daily parking charge (though I didn't drive), the clock radio had to be placed by the window in order to receive any stations (not the hotel's fault as brick and concrete make for an effective signal block) and the hallway where you walk from the parking garage's California St. entrance to the elevator was on the dingy side.

Would definitely recommend and would stay at the Fairmont again on my next trip to San Francisco.

Top Local Tips for San Francisco

Take the Alcatraz Night Tour Of the many things that we did in San Francisco, the night tour to Alcatraz definitely stands out as one of the best memories!

stinking rose garlic restaurant!

My favourite part of SF I can recommend spending some time at Lands End, Lincoln Park in San Francisco. Other than the Legion of Honor, which is located there, there is an amazing trail that runs along the cliffs, with great views over the water and of the Golden Gate bridge. If you are lucky, you might even spot some dolphins in the water. Lands End feels kind of remote, yet you are still in the city. If you go south, to the Avenues, you might be able to find a good neighbourhood cafe where few tourists go. It takes some looking around, but we found a great, relaxing place with fabulous sandwiches there. Lands End is a great place to go to relax and get away from the noise and stress of the city.


Other names for Fairmont San Francisco Hotel

  • san francisco fairmont
  • fairmont san francisco
  • fairmont hotel san francisco
  • Address: 950 Mason Street - San Francisco - California - 94108 - United States
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