Best Western Miyako Inn Hotel

, San Francisco, United States
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Best Western Miyako Inn Hotel

, San Francisco
2 star

Rooms: 125

1800 Sutter Street - San Francisco - California - 94115 - United States Hotel Website | | 4159214000
439 Traveller

Reviews - Best Western Miyako Inn Hotel

Historical Traveller Reviews of Best Western Miyako Inn Hotel

Great value for the $$; but they need to work a little harder

from gardenology
My boyfriend and I stayed in the Hotel Tomo over Thanksgiving weekend and, overall, were quite happy. We booked online and reserved three nights at $108/ea. We couldn't believe our luck. Our room was large and clean, the decor was excellent with an attention to detail. We deliberately chose Japantown because it's quiet, but close to great shopping (and coffee!) on Filmore, and a quick bus ride downtown (you can catch the bus across from the hotel).
The positives: big room with king bed, fantastic modern/playful decor, big flat screen tv, iPod dock, tasteful complimentary bath products, in-room safe, in-room coffee/tea, parking on-site.
The negatives: front desk staff was curt and not terribly helpful, heat in room did not work, ran out of hot water (but was still warm-ish) in the morning, no WiFi (the clerk gave us a cable, so we could hook up to free Internet - but still...).
A positive experience overall, worth the value, but they have some fine tuning to do in order to keep their guests happy and coming back for more.
Also -- fun, crowded & tasty restaurant in the hotel called Shabu-Shabu. Worth checking out.

Good service and convenient

from MarkCcars
Great for families but please note that the furniture is not baby proof! Toddlers should be wary of the bed frames.
This was a fun hotel with large clean rooms.
Bathrooms are dark though.
The upper floors have great views.
The location is great because you are near downtown but Japantown is quiet and uncrowded.
Hotel parking is easy and not expensive at $15.
There are good restaurants nearby.
Free Wi-Fi!
Good value all around.

A lucky find in San Francisco

from onoman
Had a bad experience at the Beach Motel and started looking for a hotel with parking that was not too far from the UCSF Medical Center, where my father was recovering from surgery.

Having lived in San Francisco before, decided to try over by Japantown. Found the Best Western Hotel Tomo, which was previously the Hotel Miyako. They actually had rooms available on a walkup basis on a Friday afternoon! And to top it off they gave us a room for $149/nite with tax and parking included! This was for two double beds.

Hotel is cute with a kind of Japanese Anime/pop culture motif. Monitors in lobby were playing Godzilla and Japanese cartoons!
Hotel looks brand new with modern furnishings in the rooms. Room was immaculate with a small refrigerator, flat screen TV and toiletries by Lather, a very nice store in Los Angeles. Had a light bulb go out, staff came up immediately to fix it. Overall, staff was really very helpful.

Japanese restaurant in hotel, did not try, but looked like there was a fun crowd in evening. Hotel was very quiet and safe.
Parking does not accommodate all guest cars, so get back in early. My mother who was traveling with me really liked this hotel, even the Anime inspired wall paper in our room.

Location is close to just about everything and it is very convenient for someone with car, as there is little traffic in this area. It is also across the street from Japantown and all the Japanese restaurants and shops.

It was a lucky stroke to find this hotel and an even luckier stroke to get a room on a Friday without a reservation. I would definitely recommend this hotel for anyone looking for a good reasonably priced hotel in San Francisco.

Lodging Experience

from NaomiLA
My boyfriend and I went to San Francisco for the weekend and I chose Hotel Tomo for its central location, proximity to Japantown, and its affordability. I was also curious about the contemporary Japanese anime/art design but I was skeptical that it would be done well, probably because it's part of the Best Western chain and their hotels are generally too corporate and bland for my taste.

But I have to say that my favorite part of Hotel Tomo was how well it was designed. The execution was impressive--bedding, lamps, furniture, paint colors, graphics--and put together they created a comfort and serenity that I haven't experienced before in a hotel room. The building is situated in a quieter part of town which only reinforced the overall effect of the designed space.

The front staff was extremely helpful and knowledgeable and there are lots of amenities within walking distance. The hotel is a gem and we'll be returning in the future.

safe location

from MissJessica
Stayed at Hotel Tomo as part of a conference at the Hotel Miyako (now Hotel Kabuki), both hotels being owned by the same group. The Tomo is unassuming from the street, but very fun and hip on the inside: a cool (small lobby) and well decorated rooms with a good amount of space.

The front desk staff (save for the manager) were subpar, however. I called in advance of my arrival to request an early check in (I was travelling for nine hours to get there, and wasn't looking forward to having to kill two more hours before I could get into my room), and was told--very curtly--check in was at 2:00, since housekeeping had to clean the rooms. Funny, I didn't think this was an unusual request.

When I arrived, I found out that they had not charged my company credit card, which I had conveniently neglected to bring along (and arrived on a Saturday). After some back and forth, we got the situation straightened out, but it felt like there was a little more work done on my part (as a guest) than there should have been. There was a distinct language barrier between myself and all of the front desk staff (again, save for the manager), which was frustrating and didn't help to make me feel welcome.

The heat in our room didn't work. Thankfully, the weather was mild enough that it wasn't a huge inconvenience.

The lock on our door didn't work. I didn't feel like battling the language barrier to address it, and instead used the chain on the door and hoped for the best...that said, the feeling of the neighborhood was very safe, even though we were on the first floor with street access. Clearly, I lived to tell.

The staff in the restaurant was curt and rude and could not easily answer a question about how long of a wait it would be to get a table.

Housekeeping was aggressive and walked right into the room (remember, the lock didn't work), the day of check in. Hello, the room was already cleaned, I just checked in (and couldn't check in early because you had to clean it, remember?). If you put the do not disturb sign out, they'd call you on the phone. Enough already. I'm all set.

The wifi access was spotty, which was bad news for me as a business traveller. My laptop had better luck connecting; unfortunately, my husband was completely unable to connect and had to relocate to a cafe on Fillmore Street to get some work done (where he was able to connect with no problems...).

All that said, the rooms were clean, I did feel safe (even with a broken lock!), and the value was good (because I got a group rate related to my conference). I'd stay here again--if I got as good a deal as I did with the group rate--but I'd still plan to bring along my salt shaker, full of the grains of salt that I'd need in staying here.

Highly impressed!

from Zsusanna
My husband and I visited San Fran with the sole intent of staying at this property for his birthday. I can honestly say our expectations were fully met at this J-pop themed hotel! Rooms were exceptionally clean, comfortable and spacious. Not to mention unique!! Loved the giant Fatboy beanbag! Linens were of exceptional quality, we especially enjoyed the down comforter we found tucked away in the dresser drawer! Front desk staff was super friendly and inviting, as well as very knowledgeable of the city. We found the hotel to be so fun and awesome that we almost didn't want to leave the room, but then we remembered we were in San Francisco...! We plan to stay here at least once each time we return to S.F.
Thank you Hotel TOMO!!

Great find

from ampdesign
This was a great affordable place to stay. Newly remodeled. Fairly spartan on the service and amenities. Very clean and beds are great. We stayed in one of the deluxe kings. Conveniently located to city center/Union square if that's what you are into. J-town is somewhat diminutive but pretty cool. I would definitely consider another stay here when in the city. Can't beat the value.

super cool hotel, uniquely awesome experience!!

from dakine77
what an awesome hotel! i was a little worried it would fall short of my expectations based on a few of the previous reviews, but everything was all good once i got there. from the moment you step into the lobby, you are surrounded by j-pop themed decor - very cool. the room was spacious and clean. it had an alarm clock radio with an ipod dock, a flat screen tv, a jumbo beanbag, and a mini fridge. for the most part the room/hotel was clean and well-kept. the bathroom was nothing special - kinda hoped the coolness would have extended there, but oh well. service was friendly and helpful. location is excellent, right in japantown. lots of good restaurants nearby, safe neighborhood and union square is only a 5-10 minute bus ride away. i switched hotels after only a couple nights here because i was meeting a couple friends and to stay closer to the convention center. i really wished i hadn't moved! compared to the courtyard marriott, the room was bigger had more amenities (fridge, ipod radio) and was half the cost. i would definitely stay here again if i come to SF!

Bad parking, no guest laundry

from sixtyish
I researched this hotel on the Best Western site.
And two of the amenities listed
were indoor parking on site and guest laundry.
(Also the 2007 AAA Tourbook lists
onsite parking.) As it turned out the
parking was very limited and there was no guest laundry facilities.

The sign in the parking garage stated, “There are only 35 spaces in
the parking garage. If the Full sign is on, please ask at front
desk for alternate parking.” This is for a hotel with 125 rooms!
Essentially parking was a Russian Roulette situation. We had to
change our plans because we couldn’t get guaranteed parking.
We had bicycles in our van and were going to cycle around
Golden Gate Park. We had to figure out how to get to the park
with public transportation, without bikes, since we didn’t want to move
from the parking garage.

So the alternate parking was around the corner and the next
block over at the Japan Center. When given directions
by Tomo staff they failed to indicate
what the name of the parking structure was. When
I got around the corner I had to call from
my cell to see if I was in the right place. This structure was very noisy
and did not have 24-hr access. (To pay the fee in advance of
leaving I had to go to the lobby and find out on what parking
level the automated machine was located. Tomo did
reimburse me for the charges.)

On PM 8/21/07 there was no hot water for my wife’s bath; on AM 8/25 the
water was not hot; but tepid.

The place had just been renovated and the room was comfortable and clean;
however, my wife didn’t care for the wall graphic (because the black silhouetted
figures were frightening when she woke up in the middle of the night).

So the stay we had was punctuated with parking hassles and
the annoyance of an unreliable hot water situation.

The parking situation is misrepresented in the amenities lists
of the Best Western website and the AAA book. This should be
corrected!

I have sent this complaint, of misrepresentation, to Best Western, AAA,
website TripAdvisor, and the
hotel owner Joie de Vivre Hotel.

What a nice surprise!

from Melweach
We booked the Hotel Tomo because it was close to the people that we were visiting. What a wonderful surpise it was! The hotel looked brand new (and, I found out, was due to recent renovation) and everything was nice and clean! Hotel staff were very friendly and accomodating including helping us print boarding passes and letting us park in the garage for a quick hour for free.

I also highly recommend Mum's for shabu-shabu! It is all you can eat which is rare at restaurants. But, I agree with another reviewer to skip them for breakfast...head to Denny's instead.

My only tiny complaint was the location of my room. We were right outside the employee breakroom, so we heard the staff quite frequently and sometimes at too early of an hour. Also, being at the end of the hotel I think we must have backed up to a daycare center as there were children playing and screaming at the property next door...but it was at a reasonable hour so it didn't really matter to me. And, as others have said, it is a bit away from all the "action".

I recommend rechecking your hotel rates the closer you get to your trip. When I first booked, the rate was $120, but when I checked a couple weeks prior it was even lower at $95 and they changed it for me!

So, even though they didn't have a big heavenly bed or a 5 star hotel restaurant, it was a very pleasant stay for the money. I would definitely recommend it to friends.

Top Local Tips for San Francisco

Two words - Union Square! Shopping has never been so much fun for your kids if you take them to Union Square - spend hours at the Disney Store, then stroll over to the Giant Macy's and be sure to have a bite at the scrumptuous Cheesecake Factory - great view on their rooftop outdoor seating - bring a jacket though it can be a little nippy!

buses in to union square pass right in front of the hotel ever 5 minutes or less don't rent a car ... walk, bus, cable car or taxi it instead.

No need for a car You really don't want to have a car if you are staying in San Francisco. Taxis and buses will take you everywhere.

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Other names for Best Western Miyako Inn Hotel

  • san francisco best western
  • best western tomo
  • best western san francisco
  • best western hotel tomo
  • Address: 1800 Sutter Street - San Francisco - California - 94115 - United States
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